2. OUTLINE
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Infrastructure.
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System Physical Security
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Internet Usage Policy.
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Software Licensing Policy.
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Help Desk Service Request Flow.
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System Performance Tuning.
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Facilities & Safety
3. Introducing Infrastructure
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System Administration.
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Operating System.
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* Microsoft Windows
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* Unix
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* Mac
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Servers.
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Backup.
4. System Physical Security
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Always shut down or log off of any system when not in use.
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Using Personal data storage device and Mobile usb data cables
in official PC's is prohibited.
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* Laptops
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* Pen-drives
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* Memory Cards
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* CD’s & DVD's.
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CD Roms, Diskettes and other storage media from outside are
not to be used unless they have been checked and approved by
System Administrators.
5. Internet Usage Policy
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Downloading/ Streaming of Games, Musics,Videos,
Pornography etc are strictly prohibited.
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Downloading of shareware, freeware and evaluation
copies of software from the internet is prohibited.
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Installations and/ or use of personal software from
home on official computers is strictly prohibited.
6. Facilities : Safety
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To Protect yourself and Equipment, never temper with
or remove any power codes or cable (including mouse
and keyboards).
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Never attempt to restart or reset equipment without
permission.
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Never hit a machine, smash a mouse or abuse a
button or key.
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Current copy of Anti-virus is running on each
computers, and it is not to be turn off or have its
setting changed.
7. We Expect all users to be
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Responsible.
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Ethical.
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Rule abiding.
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Clean Workstation
8. Help Desk Contact Details
Ritu Raj : Senior Linux Administrator
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Mobile : 9911987349 Mail ID : ritu.raj@tekritisoftware.com
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Vikas Kumar Khatana : Senior Linux Administrator
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Mobile : 9891723947 Mail ID : vikas.khatana@tekritisoftware.com
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Govinda Sapkota : Senior Network Engineer
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Mobile : 7838493985 Mail ID : govinda.sapkota@tekritisoftware.com
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Sudhir Sehrawat : Network Engineer
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Mobile : 9899396100 Mail ID : sudhir.sehrawat@tekritisoftware.com
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Support Mail ID : systems@tekmedia.tekritisoftware.com
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