This is a presentation used by me at the IMPACT - 2013 December Session, organized by Sri Gampa Nageswara Rao. The live audio recording of the session has been uploaded to www.archive.org and the same can be easily accessed by clicking on the following link: https://archive.org/details/131224001ComSkillsImpact Please note that the lecture is in Telugu, while the slides are in English. The presentations I use have been slightly revised, specially for the IMPACT and are presented here. Please honour me with your valuable feedback: viswam.vangapally@gmail.com

1. Welcome

2. December 25, 2013

3. We are in which age ?
December 25, 2013

4. Curious Minds = Successful Minds
December 25, 2013
Communication Skills - IMPACT
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5. December 25, 2013
Communication Skills - IMPACT
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6. Nootikokkadu --- Kotikokkadu
If you are one in a lakh
December 25, 2013
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7. If you are one in a lakh
- - - that was in 2007
there will be 12,370 people like you
December 25, 2013
Communication Skills IMPACT
[ with population taken as- 123,70,00,000 ]
7

8. Who is an illiterate ?
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Communication Skills - IMPACT
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9. Learn ~ Connect ~ Collaborate ~ Communicate ~ Create
December 25, 2013
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10. December 25, 2013
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11. Faster - Higher - and so on
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12. December 25, 2013
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13. December 25, 2013
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15. December 25, 2013
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16. Sri Narayana Murthy of INFOSYS
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17. Focus on Problem Solving
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18. Challenge yourself
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19. December 25, 2013
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20. Developing Communication Skills
helps you to realize your full potential,
helps in developing your Personality
and makes you a better citizen of the society,
~ in short, an ASSET
to yourself and the Society.

23. We are
our
THOUGHTS

24. Wonderful
Wonderful World
Wonderful World of Words
Wonderful Power of Words

25. What if ?
What ?
Why ?
Question
Who ?
Where ?
How ?
When ?

26. You are
your
Thoughts … Words … Actions
Choices … Decisions … Results
Questions … Conclusions … Learning
oves
quality of thinking impr
December 25, 2013
Communication
with Reflective Thinking and Skills - VIHE - …
Review
RKM
your
26

27. Tune Your
MIND
Learn to Live
in the present
December 25, 2013
Communication Skills - VIHE RKM
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28. Continuous Internal and External Communication
Self-Confidence - VIHE - RKM
is mainly responsible for all the progress made.
December 25, 2013
28

29. C
Communication Skills and
Progress in
Human Civilization

30. Eyes
can
...?
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Communication Skills - IMPACT
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31. How
carefully
We
observe ?
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32. December 25, 2013
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33. December 25, 2013
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34. December 25, 2013
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35. Leads to
The
9 Cs
Careful Observation
Concentration
Clarity
Communication
Comparison
Competition
Creativity
Commitment
Continuous Improvement

36. B
=13

37. B
=13
December 25, 2013
Communication Skills - VIHE RKM
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38. The purpose of LIFE is
to live a LIFE of PURPOSE
ADD Value
Improving Communication Skills
helps you to ADD
December 25, 2013
Communication Skills IMPACT
Value
38

39. Effective communication
helps us to better understand
a person or situation.
Further, it helps us
to allow others
to understand us better.

40. Effective communication
enables us to
resolve differences,
build trust and respect, and
create environments where
creative ideas,
problem solving,
affection, and
caring
can flourish.

41. Think like
a Man of
Action
t
bes ly
t
nes uous
r ho ntin
you it co
ive ve
G
pro
d im
an
Act like
a Man of
Thought
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Communication Skills IMPACT
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42. Can
we
ever
remain
without
COMMUNICATING ?

43. If we are constantly
COMMUNICATING ~
How
effective
we
are
in our communication ?
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44. Your Attitude.
Your Behaviour,
Your Body Language
~ everything
about you
Communicates

45. Your Dress,
Smile,
Looks and
everything else
communicates

46. December 25, 2013
Is communication
important in our life ?
Communication Skills - IMPACT
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50. W. A. T. C.
H.
W = WORDS
A = ACTIONS
T = THOUGHTS
C = CHARACTER
H = HEAD & HEART
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51. Communicate
to CONNECT, or
DISCONNECT ?
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52. Communication ~ makes the difference
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53. Communication
improves
by LEARNING
from OUR OWN MISTAKES
and also from
OTHERS’ MISTAKES !

54. The urge
to reach your POTENTIAL
is the key
that unlocks your door to
personal EXCELLENCE
December 25, 2013
Communication Skills-STC, ALL BANK
54

55. Both Pride and Jealousy
are communicated
very powerfully
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Communication Skills-STC, ALL
BANK
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56. What is LIFE ?

57. What is the purpose of life ?
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58. December 25, 2013
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59. YOUR LIFE NEEDS SELF MANAGEMENT
LIFE MGT.
MIND MGT.
T=Q
DEV. MGT.
December 25, 2013
L=T
P=E
L=T=T=Q=P=E
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60. L = T
K
+
+S
A
+W
+W
Z
XY
+
Time
Entry
Exit
Time between Birth and Death
Life
Death
Death
Birth
Birth
Time
Time

61. December 25, 2013
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62. December 25, 2013
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63. L=T=T=Q=P=E
THE PURPOSE
OF LIFE IS
PURSUIT OF
EXCELLENCE

64. Thinking
is for
LEARNING
Learning
is for
Thinking

65. All Thinking
and
Learning
is for
IMPROVING

66. Aim and shoot ?
or
Shoot and Aim ?

67. ?
ld be
u
is co
th
t hink
u
o yo
td
Wha
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67

68. When we are discussing about Archery and Arjuna,
who else would come to our mind ?

69. December 25, 2013
Creativity - Sri Shirdi Sai Baba
Sansthan
69

70. December 25, 2013
There is nothing in a caterpillar
that tells you that one day
Creativity - Sri Shirdi Sai Baba
it is going to become a butterfly
Sansthan
70

71. So,
Or,
December 25, 2013
Think
Speak
and
and
speak ?
Think ?
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72. December 25, 2013
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73. Think > listen >
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talk
73

74. Communication Goals
To change behavior
To get and give
Information
To get action
To persuade
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To ensure understanding
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75. Meaning
is not in the word –
but in the mind/s.
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76. Communication is
transmission of intended meaning
that is in the mind.
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77. December 25, 2013
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78. Outcome of Effective
communication
 Higher levels of Interpersonal Relation
Satisfaction.
 Greater Work Motivation.
 Getting the responses you want.
 Gaining cooperation to implement ideas .
 Improving overall work environment.
78
Communication Skills - IMPACT
December 25, 2013

79. Benefits of
effective communication
 Quicker problem solving
 Better decision making
 Steady work flow
 Strong relations
 Better professional image
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80. Communication Do’s
Eye Contact
Active Listening
Appropriate Facial Expressions
Appropriate Head nods
Sweet, Short and to the point
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81. Communication Dont’s
Not too fast; not too slow
Avoid technical jargons
Don’t swallow words
Don’t ignore feedback – silent or eloquent
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82. Some more COMMUNICATION DON’Ts
 Do not instantly react and mutter
something in anger.
 Do not speak in inaudible manner .
 Do not assume that every body
understands you.
 Do not glance away, while listening, as it
might distract the speaker.
 Do not jump to the conclusion that you
have understood every thing.
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83. Common Communication Errors
• Interrupting
to complete others’ sentences
• Preparing
our response before someone has
completed speaking
• Multitasking
while ‘listening’
• Filtering
content or meaning
based on our opinion / prejudice
about the speaker
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84. Communication with peers
Give honest and sincere appreciation
Don’t criticize, condemn or complain
but be positive and constructive
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85. Why is
communication
important ?
•
•
•
•
•
Inspires confidence
Builds respect
Helps make friends
Reveals your ability to others
Develops a distinct personality
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Communication Skills - IMPACT
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86. Most
We need to common ways to
improve our communicate
communication...
70 % of our
es
mag
lI
isua
V
g
communication efforts are:
eakin
Sp
misunderstood
misinterpreted
rejected
Writing
distorted or
not heard
December 25, 2013
Communication Skills - IMPACT
70%
Bod
y
La n
gua
ge
86

87. Have you carefully analyzed your own
Strengths and Weaknesses ?

88. December 25, 2013
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89. Communication Skills
“It takes about 3 years to learn
how to use your tongue;
However, it takes a life time
to learn when and where and how
to use it”
- Anonymous
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90. Communication
is not hammering
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91. Thinking
is for
LEARNING
Learning
is for
Thinking

92. All Thinking
and
Learning
is for
IMPROVING

93. December 25, 2013
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94. LSRW

95. LSRW
+T

96. Listening,
Speaking,
Reading and
Writing –
Mutual influence of LSRW on
Thinking and
that of Thinking on LSRW.

97. Why is
communication
important ?
•
•
•
•
•
Inspires confidence
Builds respect
Helps make friends
Reveals your ability to others
Develops a distinct personality
December 25, 2013
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98. December 25, 2013
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99. people are influenced,
problems are solved,
changes are facilitated,
excellent relationships are developed,
desired results are achieved, and
success is ensured.
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100. Listen to,
Observe &
Interpret
all forms of language
is essential for
effective communication
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101. Love is so caring…
communication
includes
body language,
tonality of voice &
the words you use.
55% +
38% +
7%
=
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102. Observe the body language

103. December 25, 2013
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104. December 25, 2013
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105. December 25, 2013
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106. Communication,
to be effective,
must touch the heart.
December 25, 2013
Please write a letter
to yourself
about your communication skills
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107. We THINK …
We COMMUNICATE … and
We IMPROVE
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108. Think before you talk
The Content – the subject matter –
are you clear about it ?
are you sure it is complete, correct and
accurate ?
The timing of passing on this information –
is it appropriate ?
The person / persons – to whom it is meant –
what is the likely attitude of the listener ?
how he / she will receive this information ?
December 25, 2013
how much do they need to know ?
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109. Now
let us focus on
certain specific aspects

110. 7
The
Cs of
Effective Communication
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111. 7 C’s
of Effective Communication
1 of 7 Completeness
 Provide all necessary information
 Answer all questions asked
 Give something extra when desirable
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112. 7 C’s
of Effective Communication
2 of 7 Conciseness
 Eliminate wordy expressions
 Include only relevant material
 Avoid unnecessary repetition
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113. 7 C’s
of Effective Communication
3 of 7 Consideration
 Focus on “You” instead of “I” or “We”
 Show audience benefit or interest in the
receiver
 Emphasize positive & pleasant facts
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114. 7 C’s
of Effective Communication
4 of 7 Concreteness
 Use specific facts & figures
 Put action into your verbs
 Choose vivid, image building-words
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115. 7 C’s
of Effective Communication
5 of 7 Clarity
 Choose precise, concrete & familiar words
 Construct effective sentences & paragraphs
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116. 7 C’s
of Effective Communication
6 of 7 Courtesy
 Be tactful, thoughtful & appreciative
 Use expressions that show respect
 Chose non-discriminatory expressions
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117. 7 C’s
of Effective Communication
7 of 7 Correctness
 Use the right level of language
 Check accuracy of figures, facts & words
 Maintain acceptable writing mechanics
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118. ENATA ~
Principle of Communication
Is what you want to say
Effective,
Necessary,
Accurate,
Timely, and
Appropriate ?
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119. 15 Tips for you
How to Improve Existing Level of
COMMUNICATION ?
 Improve language
 Improve pronunciation
 Work on voice modulation
 Work on body language
 Read more of good prose [ Please include Poetry also ]
 Listen more attentively
 Interact with qualitative people
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120. 15 Tips for you
How to Improve Existing Level of COMMUNICATION ? - Contd.
 Improve on your style of conversation / discussion
 Practice meditation
 Welcome positive & good thoughts
 Think and speak – not speak and think
 Do not speak too fast or too slow – match Audience
 Use simple vocabulary – Avoid Jargon
 Speak to express and not to impress
 Look presentable, positive and confident
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121. Self feedback chart
Self score
Aspect as on today
Score as you would like to
have in 3 months from now
And
so
on
1.
2.
3.
4.
5.
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122. 1. Make sure that
body language,
your words &
tonality
are congruent –
[ aligned and sending the same message ]

123. 2. Maintaining eye contact –
[ expression of your interest ]

124. 3. Improve your voice culture –
[ make it interesting ]

125. 4. Be positive, precise and clear –
[ ~ “don’t forget to complete the work by tomorrow.” ]
[ ~ “please remember to complete the work by tomorrow.” ]

126. 5. Good listening
supplies
the building blocks of
good understanding and
good communication skills
~ listening is an active process involving :
ears – for verbal communication
eyes – for non-verbal communication
body – for gestures

127. 6. Well-timed pauses
give time for
explanation,
evaluation &
development of thought
~ facial expressions reveal the difference between
a pregnant pause and an embarrassed silence

128. 7. Summarising
is an essential skill
which takes stock of
the main points covered

129. 8. Empathize
with the receiver of the message
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact

130. 9. Communication
must appeal to
both mind and heart
~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,
requires ‘touching the soul’ based on mutually respected values

131. 10. Keep the communication simple
~ say it in simple sentences, with no twists and turns
‘communicate to express but not to impress’

132. 11. Tell it and tell it again,
if necessary
~ tell the point once –
then come back and
hit it again, and again.

133. 12. Communicate with confidence
~ communication exposes
your inner thoughts, feelings and sentiments.
your confidence, or the lack of it,
is getting transparently revealed.

134. 13. Practice the art of communicating
on paper
~ thinking on paper & saying on paper

135. 14. Communication is irreversible
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]
Only minimizing the hurt feelings is possible,
but the damage has already been done.
[ ~ forgive but not forget ]
Be highly careful, thoughtful and purposeful

136. 15. Communication is more
a people process than
a language process
~ communication is a series of actions and reactions
communication influences our own and that of others’
behaviour
communication reflects the true personality of an
individual

137. 16. Communication
can always be improved
~ practice, more practice and much more practice

138. 17. Communication and feedback
~ feedback ensures that message has been received
in the manner, that was originally intended

139. 18. Receiving feedback about Communication
Asking others for honest feedback
about the way you communicate –
both positive and negative aspects
- can be very helpful.

140. 19. Communication and clarity

141. 20. Communication and commitment

142. 21. Communication and character

143. 22. Communication and
Continuous improvement
Improving your communication skills is a
process and cannot be accomplished overnight.
Identify and then choose one or two traits – at a time –
and now work on those over a period of time.

144. 23. Communication and Facial expressions
Facial expressions communicate the intentions
more effectively – note that there are
80 muscles in the face,
capable of more than 7,000 expressions.

145. Be Determined
to improve your communication skills.
Become aware of your own styles,
observe others carefully,
and launch a committed programme
to improve your
communication skills.
145
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145
Communication Skills - IMPACT
Kerala

146. 146
December 25, 2013
146
Communication Skills - IMPACT
Kerala

147. When do you want to begin ?
Now is the time to start
147
December 25, 2013
147
Communication Skills - IMPACT
Kerala

148. ve
Getting motivated to
ro
i mp
Communication Skills –
Sustaining the Self-motivation

149. ing
lop ng
eve ini
D
sta
Su
-
for n
gy atio
ate tiv
Str mo
a
lf Se
can
you
hat
ve t
o
OVE
Pr
PR
M
IM

150. When you think
You can or You can’t
You are right.
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Communication Skills - VIHE RKM
150

151. The key to SUCCESS is
SELF – MOTIVATION.
Enthusiasm
Creativity
Persistence

152. Maha Mantra.
VISION and
SELF MOTIVATION
Without,
nothing else works.
With,
nothing else matters.
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153. Create
an
IMPACT

154. Deshamunu
Preminchumanna
Manchiannadi
Penchumanna
Vottimatalu
Kattipettoy
Gattimel
Talapettavoy
Love your Motherland
Do your bit to increase the Good
Stop the habit of merely talking
Contemplate on doing real Good
December 25, 2013
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155. GOOD LUCK
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156. So . . .
What do you want to
remember ?
So . . .
What do you want to
implement ?
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157. Please visit:
www.archive.org
and search for
POOLABATA
to read freely
5 publications in Telugu
and 2 publications in English
relating to Personality Development
Also, please search for Deshamunu Preminchumanna
for a small booklet in Telugu
December 25, 2013
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158. For the sake of record
As on 24th Dec 2013
Prof. V. Viswanadham has uploaded live recordings of more than
1,000 of his speeches to www.archive.org.
‘Communication Skills’ - was downloaded, 9,978 times.
200
More than
Power Point Presentations, [ slides ]
can be freely viewed at: www.scribd.com
So far, 1,72,628 have viewed.
www.slideshare.net/viswanadham -
One of the presentations, titled CommunicationSkills, was
viewed 15,623 times, & downloaded 1,987 times.
Thank you dear friends for helping me to reach many more.
December 2013
Dec 25, 25, 2013
Communication
Viswam-2009Skills - IMPACT
158
158

159. In case
YOU liked
this speech and
presentation
~ for listening to
more speeches and
for viewing
more presentations,
Please Visit:
www.archive.org
Visit: http://
and Search for
Prof. V. Viswanadham
~ please download and then kindly listen.
December 25, 2013
Communication Skills - IMPACT
159

160. In case YOU liked
this presentation
~ for viewing more presentations,
on various topics,
Please Visit:
Please visit :
www.scribd.com
and
search for Viswam.vangapally4581
In case YOU want to give
some feedback / contact me : Prof. V. Viswanadham
viswam.vangapally@gmail.com
~ 9493 101 328
December 25, 2013
Communication Skills - IMPACT
160

161. In case
you want
a copy of
this presentation :
Please drop a line to :
viswam.vangapally@gmail.com
Please feel free and use
my power point presentations
in any manner you like.

162. December 25, 2013
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