Established in 2012, and already serving 80+ clients worldwide amongst which ING Bank, Nectar, Save the Children, and many more top brands, Vivocha is an award-winning, and growing startup with offices in San Francisco, Milan, and Cagliari; Vivocha provide a cloud-based online customer interaction platform enabling businesses to seamlessly and proactively communicate, on the go as well, with prospects and customers directly on their own websites, using any combination of VoIP, video, chat, callback, and collaboration tools like assisted browsing and form and document sharing: up in less than 5 minutes, Vivocha’s platform helps increase conversion rates and customer satisfaction via significant improvements in online cand mobile ustomer experience.

1. Online customer interactions made easy

2. “having their questions
answered by a live agent is one
of the most important features
on a website”
ACCORDING TO FORRESTER RESEARCH ROUGHLY
HALF OF ONLINE CONSUMERS SAY THAT:

3. HAVE YOU EVER ABANDONED AN
ONLINE PURCHASE ?

4. 60%
consumers abandon the
transaction if they can’t
find immediate support
(Forrester)
of abandoned shopping
carts go cold within an
hour
90%
(Harvard research)

5. A CLOUD-BASED SERVICE THAT ALLOWS ANY
COMPANY TO PROVIDE LIVE SUPPORT TO
ONLINE CUSTOMERS

6. VIVOCHA IS A FULLY INTEGRATED
PLATFORM FOR MANAGING ONLINE
INTERACTION CHANNELS

7. MULTICHANNEL
chat voice videoco-browsingclick2call

8. SIMPLE+
SMART+
BEAUTIFUL+

9. PROACTIVE
ENGAGEMENT
Decide when and who
to engage, based on
wide variety of rules

10. Vivocha on the Go
Proactive engagement & Real Time Collaboration
Push notifications & GeoLocation
Mobile OS: iOS - Android - WinPhone
HTML 5 - CSS3 widgets
+ Voice Call Backs
+ WebRTC - in App Voice support

11. API
Agent Desktop API
Analytics API
CTI API
Front-end API

12. Nicola Lanzetta
SeniorVice President ENEL
*the 2nd largest Utility in Europe
25Xmore paying customers
“ Thanks to our analytics tool we discovered that
customers that interact via Vivocha convert into
paying customers 25x more than self service
customers”

13. Integrate with Your Systems
!
Vivocha is seamlessly integrated with your
key business systems or contact center technologies
!
!
!
!
!
!
!
or you can use our APIs to integrate with any system
!
Agent Desktop + BackEnd + Analytics + CTI

14. “I really love your product, and hope that we can find a way to go
to market together” Conan Reidy,VP Business Development @ Zendesk
“Our positive initial impressions of their technology proved to be well founded. In
very short time we had a nice integration with our accelerator storefront”
Paul Ramshaw, Product Strategist @ Hybris
“Can I say what a beautiful design, absolutely a delight to drive, hands down the best
structure, design, features just great. No comparison to anything on the market and I
have done quite a lot of research until I happen to find you”
Josko Sestan, Founding Director @ Radicall Limited
RADICALL LIMITED
“I've been impressed from the short time required and easiness to
create a complete integration with IBM Smarter Commerce suite “
Giuseppe Ravasi @ IBM

16. Chat - PSTN - VoIP
Real Time Analytics
Collaboration Tools
Easy / deep integration with
CRM eCommerce platforms
3rd party CTI platforms
OPEN API - FRAMEWORK
FULLY INTEGRATED MULTIMEDIA
COMMUNICATION SUITE
Easy yet powerful
High # of concurrent services
A/B testing
CUSTOMER OPERATIONS'
SCALABILITY
Queue Mgmt & Routing
Reporting & Staffing
SERVICE CREATION ENVIRONMENT
(a.k.a. Web-foundry)
Easy App integration
Push notifications
Rich yet optimized user experience
MOBILE
Enterprise class technology Live in 5 minutes

17. 03/11
BACK-END INTEGRATION
Hybris Fully Embedded

18. AGENT DESKTOP
Zendesk Fully Embedded

19. WE ARE HERE
MILAN
CAGLIARI
BRUSSEL
SAN PAULO
SAN FRANCISCO

20. @vivocha
vivocha
info@vivocha.com
THANK YOU
vivocha