1. Aligning ICT and business management
ICT Management
How do you manage the strategy, processes and Added value for you and your company
organisation of information technology? Over a ten-
module programme, you will discover the key management • You will have a helicopter view on the breadth and depth
concepts of ICT. We offer you valuable and practice- of ICT management.
oriented knowledge in this training. This will allow you to • You will be abreast with current issues and trends in the
take on the challenges of ICT Management. ICT management domain.
• You will handle ICT from a strategic and operational
Do you have a direct or indirect impact on ICT standpoint.
Management? Are you working in an ICT department or do
you hold a business position? Thanks to this programme, Programme design
you, as a manager, set yourself on a course towards an
integrated ICT policy. You will be amazed by our keenness for practice. Our
faculty will put a lot of effort in developing the programme
For whom? and will ask you for your active input. We will present you
with academically validated case studies. Practitioners will
• As a business employee in one of the many functional be invited as guest speakers to illustrate the theory and
areas of your company, you are hoping to get a complete insights with concrete examples. This will give you a broader
view on ICT Management. perspective on the issues that you are likely to face.
• As an ICT employee, you would like to move up to a
management function. You and your participating colleagues will act as sparring
• As a project manager or staff member, you work on partners in the search for valid solutions. We have set
infrastructures or applications. the bar high to ensure that you will be able to apply your
• You work in an SME and seek to further incorporate the knowledge immediately in the corporate world. Are
ICT component into the company’s growth pattern. you looking for an answer on specific ICT Management
• You are employed in a service or production environment, questions? If so, why not put together your individual
in the private or public sector. programme? You can take each module separately.
" I’m especially excited about the combination of
process management and ICT, because a lot of the
innovation – of the invention – in the nature of work
these days stems, at least in part, from innovations
in ICT. “
Prof Stijn Viaene, Head Competence Centre Operations
and Technology Management

2. ProgrammE design Meet your faculty
Module 1: ICT and Strategy • Prof Stijn Viaene teaches Information
Management. He is the reference in
• Aligning ICT and company strategy the field of management, strategy and
• Business IT alignment as an ‘enabler’ for value creation governance in ICT.
• Prof Guido Dedene is an expert on
Module 2: ICT governance Information Management and has
extensive experience in ICT services
• ICT governance: decision rights management and ICT outsourcing.
• Control versus delegation • Prof Dirk Deschoolmeester specialises
• Roles, routes and responsibilities for better ICT Management in Business Process Management. He is
the founder of Vlerick’s BPM Research
Module 3: Enterprise programme management Network.
• Prof Öykü Isik is an expert on Business
• ICT project and programme management Process & Information Management.
• Project portfolios to drive initiatives forward She focuses on Business Intelligence and
• Best practices Business Process Management.
Module 4: Evaluation of ICT initiatives Stijn, Guido, Dirk and Öykü invite ICT
practitioners as guest speakers. They come
• Justifying ICT investments from companies and organisations such as
• Pitfalls and opportunities in project selection Agfa, Bekaert, 3M, Barco, Laborelec and
Eandis. The level is high, the knowledge
Module 5: ICT services management invaluable.
• Services from the ICT department PRACTICAL INFO
• Process orientation in ICT services
• Service levels and their link to the business Dates and venues
• ITIL, SOA and BPMS This programme consists of 10 one-day
modules, each taking place on Monday
Module 6: Business intelligence afternoon and evening, from 1.30 p.m. to
8.00 p.m. You may choose to follow either
• Business analytics and the value of information the entire programme, or one or more
• The supply of information in organisations stand-alone modules according to your
• Managing information flows interests or needs.
Ghent Campus
Module 7: Enterprise knowledge management
Language
• Knowledge management Dutch
• Social software and Enterprise 2.0 All Dutch programmes are available
as a customised programme. More
Module 8: ICT outsourcing information on page 16.
• Outsourcing: yes or no? Fee
• Outsourcing: what and how? € 6,795 (excl. 21% VAT) for the complete
• Impact of outsourcing on business processes programme.
€ 795 (excl. 21% VAT) per module.
Module 9: Legal and Ethical Aspects of ICT
• Legal aspects of information and technology
• Use of the Internet and privacy
• Professional and ethical considerations in ICT
Module 10: Leadership in ICT
• Challenges for ICT professionals
• Keynote speakers and networking opportunities Apply now!
Please see Practical Info on the following
page, or visit:
www.vlerick.com/ictmanagement

3. PRACTICAL INFO
Registration Online registration: quick & easy!
Action! Register online.
Questions? Please contact:
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
F: + 32 9 210 97 28
rian.debruycker@vlerick.com
Reep 1
9000 Ghent, Belgium
Your certificate
If you take part in one of our programmes, you are Register online via:
entitled to a certificate from Vlerick Business School.
www.vlerick.com/mict
If you successfully complete the Advanced Management
Programme, you can join the Vlerick Alumni Network,
a worldwide network of over 16,000 alumni in more
than 100 countries. Financial benefits for you?
Cancellation • 10% discount for paying members of Vlerick Alumni
• SME portfolio: subsidies for Flemish SMEs.
Consult our cancellation conditions at: • Vlerick Social Profit Grants for organisations active in
www.vlerick.com/conditions the social profit sector.
we are here for you You’ll find more info at: www.vlerick.com/benefits
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
rian.debruycker@vlerick.com

4. Application form
ICT-Management &
Business Process Management
EXECUTIVE EDUCATION AND RESEARCH IN 2012-2013
ICT MANAGEMENT &
Yes, I wish to apply for the following programme(s):
BUSINESS PROCESS
MANAGEMENT
ICT Management Executive Master Class in BPM
Business Process Management Workshop Business Intelligence Workshop
Excellence in Business Process Improvement We invite for you
In addition, I wish to receive more information on the management programmes of
Vlerick Business School that I have ticked on the reverse side of this form.
ENGLISH
Name First name M F
Function
Company
Company address N° bus
Postal code City
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Telephone Fax
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Yes, I would like to stay up-to-date about the activities of Vlerick Business School via e-mail.
No, I do not want to receive information about the activities of Vlerick Business School via e-mail.
Home address N° bus
Postal code City
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Home telephone
Invoice to be addressed to:
Name First name M F
(Only fill the section below if different from company address above)
Address N° bus
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VAT n°
I am paying member of Vlerick Alumni and enjoy a 10% reduction on this programme
Date - - Signature
Please return this form BY FAX OR POST to:
Vlerick Business School, attn. Rian De Bruycker, Your contact details will be stored in a database of Vlerick Business School for
Reep 1, 9000 Ghent, Belgium, fax + 32 9 210 97 28 the purpose of keeping you updated on our activities. Pursuant to the Belgian
rian.debruycker@vlerick.com Law on privacy (Wet tot bescherming van de persoonlijke levenssfeer ten
opzichte van de verwerking van persoonsgegevens) of 8 December 1992 you
You can also apply online at are entitled to inspection and correction of data related to you as kept by
www.vlerick.com/mict Vlerick Business School.

5. THE Programmes of
vlerick BUSINESS school
I would like to receive information on the following programmes (please tick).
Please return your contacting details to us by fax, e-mail or post.
General Management Operations & Supply Chain Management
Advanced Management Programme E Project Management D
International Management Programme E Purchasing Management E
Middle Management Programme D Operational Excellence E
Young Management Programme D & E Executive Master Class in Supply Chain Management E
Accounting & Financial Management Entrepreneurship
Understanding Annual Reports D & E KMO Challenge D
Mastering Costs and Budgets D & E KMO Excellence D
Fundamentals of Financial Management D & E Entrepreneurship for Managers D
Strategic Cost Management E
Valuation of Companies E People Management & Leadership
Executive Master Class in Controllership E The People Manager D
Executive Master Class in Corporate Finance E Executive Decision Making D
Executive Master Class in Financial Analysis How to Improve Your Emotional Intelligence D
and Asset Management E Inspiring for Change D
Negotiating to Create Value D & E
Human Resource Management Self-mastery D
HRM with Impact D Bestsellers read for you D
Compensation & Benefits D
Executive Master Class in Human Resource Management D Strategy
Strategy in Action E
ICT & Business Process Management
ICT-Management D Executive Master Classes
Business Process Management Workshop D & E Executive Master Class in B-to-B Marketing and Sales E
Excellence in Business Process Improvement E Executive Master Class in Business Process Management E
Executive Master Class in Business Process Management E Executive Master Class in Controllership E
Business Intelligence Workshop E Executive Master Class in Corporate Finance E
Executive Master Class in Financial Analysis
Innovation Management and Asset Management E
Strategising for Innovation E Executive Master Class in Human Resource Management D
Entrepreneurial Innovation E Executive Master Class in Innovation & Entrepreneurship E
Corporate Innovation Management E Executive Master Class in Supply Chain Management E
Executive Master Class in Innovation & Entrepreneurship E
MBAs
Marketing & Sales Full-time MBA E
Introduction to Marketing Management D Executive MBA E
Retail & Trade Marketing D Executive MBA in Financial Services & Insurance E
Brand Management & Communication D
Product Management D Masters
Strategic Business-to-Business Marketing D Masters in Financial Management E
Executive Master Class in B2B Marketing and Sales E Masters in General Management E
Masters in Marketing Management E
D Programme in Dutch E Programme in English
More information on www.vlerick.com