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OpenScape web collaboration
- 1. Customers for
OpenScape Web Collaboration
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 1 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 2. Who needs OpenScape Web Collaboration?
Business Characteristics Business Issues
Geographically dispersed offices Minimize costs for business travel and 3rd
party conferencing services
Distributed teams, mobile and home-based
employees Improve employee and IT staff productivity
Process execution, decision making and Empower mobile employees and teleworkers
collaboration is critical
Improve time to market, decision making,
Any size responsiveness, and business agility
Industries: Reduce project and sales cycle times
Software/High Tech companies
Consulting Firms Improve relationships and communications
Education/Training between customer, partners and employees
Financial Services
Public Sector
Healthcare
Manufacturing
On-line companies
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 2 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 3. Participate in highly collaborative meetings
from anywhere 1280 x 720 (920.000)
Facilitate important
meetings when
travel isn’t an
option
Collaborative
document/ content
creation and
sharing
Typical customers Excellent for
geographically
dispersed teams
Software/High Tech companies and mobile people
Financial Services
Public Sector
Manufacturing
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 3 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 4. Effectively deliver training without travel
Train employees and partners on
new product introductions via
webinar
Instructors/presenters can easily
share and exchange information
with attendees
Eliminates need for travel
budgets
Typical customers
Education/Training
Software/High Tech companies
Financial Services
Manufacturing
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 4 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 5. Shorten your sales cycle
and deliver high quality presentations 1280 x 720 (920.000)
Present and
Develop Solution
Propose
Identify Opportunity
Assess Business Gain Commitment Successfully and professionally
engage your customers from
preliminary negotiations through
Identify Lead & Implement and
Evolve Partnership Confirm implementation, down to post-sales
activities
Clarify detailed customer inquiries
in the shortest possible time
Sales team Customer Improves tele-sales, customer
relationships and communications
Typical customers Demonstrate software products to
your customers remotely
Software/High Tech companies
Effectively deliver webinars
Consulting Firms
On-line companies
Telemarketing Firms
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 5 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 6. Use it as a helpdesk support tool and improve your
IT staff productivity 1280 x 720 (920.000)
Let’s take a quick look at
I appreciate
your computer and get
your help
this resolved
Impress customers
with fast and efficient
remote support
Shorten the duration of
problem solving and
increase the resolution
rate
Can be integrated with
Typical customers your existing service
desk application
Software/High Tech companies
Financial Services Excellent training tool
Education (Universities) for dealing with user
error issues
Any company with an IT helpdesk
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 6 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 7. Accelerate responsiveness by enabling real-time
collaboration from anywhere 1280 x 720 (920.000)
Be accessible from
anywhere for critical
business meetings
Have quick access to
conferences even
when you are running
late
Supports any
Typical customers Smartphone device
including iPhone, iPad,
Software/High Tech companies and iPod Touch
Consulting Firms
Healthcare
Public Sector
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 7 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 8. Healthcare 1280 x 720 (920.000)
Benefits of OpenScape Web Collaboration
For hospitals and clinics:
Improve care by enabling easy, secure, off-site access to
patient Information
Improve patient satisfaction with quick remote support
Target customers:
For Pharma/Healthcare Technology sales:
Hospitals/Clinics
Shorten sales cycle and maximize sales presence Pharma (software and
Drive demand for products drugs)
Deliver effective online demonstrations, webinars, and events Healthcare Technology
Long-term Care
Facilities
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 8 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 9. Education 1280 x 720 (920.000)
Minimize travel between
campuses
Deliver online classes to
extend reach and increase
teaching capacities
Improve the quality of
employee communications and
learning
Enhance relationships and
Target customers collaboration between faculty
and students
Higher Education Expedite technical problem
Business Schools resolution to students, faculty
Language Schools and staff
Academies
Save time, improve
productivity, and increase
customer satisfaction
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 9 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 10. Financial Services 1280 x 720 (920.000)
Reach international
customers with online
educational events
Expand reach to
customers, prospects,
and trading experts
Improve customer
retention and
satisfaction
Typical customers
Deliver global staff and
Banks/Credit Unions sales training
Brokerage Firms worldwide
Financial Consulting Services
Improve
Lending Institutions
communications
between headquarters
and employees
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 10 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
- 11. Public Sector 1280 x 720 (920.000)
Benefits of OpenScape Web Collaboration
Gain efficiency and control costs
Reduce need to travel throughout large geographic area
Reduce lost productivity and lost time employees spend
traveling between sites Target customers:
Make a positive effect on the environment Energy and Utilities
Oil
Increase access to public meeting sessions Water
Gas and Electricity
Enable quick ad-hoc collaboration for incident response teams
November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 11 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG