Beth Steinhorn of JFFixler Group for VolunteerMatch Organizations are recognizing that the old ways of doing business don’t work in this changing world. The good news is that today’s volunteers are interested in opportunities to help organizations innovate and pilot new ways of doing business. This webinar will explore how to engage volunteers as leaders of change. Learn where your organization is in its lifecycle and gain an appreciation for the importance of innovation in organizational sustainability. The webinar will also feature strategies for supporting volunteers and holding them accountable for change.

2. VolunteerMatch.org
March 19, 2014
Leveraging Volunteer Talent
for Organizational Change

3. Flickr: mckaysavage

4. Agenda
Changing Worlds
Volunteers Leading Change
Power of Pilots
Measuring Progress & Success

5. Flickr: Hopkinsii
Time Technology
Economic
Challenge
Generational
Shift
Volunteer Engagement Trends

6. Flickr: scooterroo2002
Four
Generations
in the
Workplace

7. Flickr: scooterroo2002
Millennials (Generation Y)
1981 – 1999 76 Million
Generation X
1965 – 1980 45 Million
Baby Boomers
1946 – 1964 80 Million
Traditionalists (Greatest and Silent Generation)
1922 – 1945 75 Million

8. Today’s Volunteers Want to. . .
Have Flexibility
Use Their Skills
Make an Impact
Work with Colleagues

9. Today’s Volunteers Are Motivated By. . .
Achievement
High-Functioning Teams
Extensive Work Experience
Efficiency
Results

10. Perfect Storm
Economics
Demographics
Technology
Culture

11. Flickr: Hopkinsii
Changes in
the Staff
Driven Model
Results-
focused
Collaboration
Volunteer Engagement Trends

12. Volunteers Leading Change
Flickr: Drubunto

13. Nonprofit Life Cycle
Susan Kenney Stevens, PH.D.
Idea Start-up Growth Maturity Decline Turnaround Terminal

14. Volunteer
Management
Volunteer
Engagement
Flickr: lumaxart
Changing the
Volunteer
Management
Paradigm

15. Flickr: lindsey_lissau
Volunteers
Leading
Change
Entrepreneurial
Self-Directed
Skills Based
Desire
Flexibility &
Control

16. New Staff Roles
Cultivator/Talent
Scout
Facilitator
Negotiator
Convener
Supporter

17. Don’t do it.
Get it done.

18. From
concepts
and theories
to action and
outcomes
Flickr: dan zen
Power of Pilots

19. Flickr: dan zen
Experiment
High risk tolerance
Permission to change
Managed in increments
Power of Pilots

20. Flickr: Auntie P
Needs
Assessment

21. Flickr: iCampbeℓℓ
Choose a meaningful
place to intervene:
• Have potential to create
powerful results?
• Mitigate or prevent a crisis?
• Move an initiative forward?
• Solve a problem?
• Meet an objective?
• Create momentum?
What is critical?

22. Flickr: iCampbeℓℓ
Toronto community center
Volunteers as Community
Investigators
What is critical?

23. Flickr: iCampbeℓℓ
New Hampshire Immigrant
Community Group
Communicating within and
across the community
What is critical?

24. Flickr: iCampbeℓℓ
Connecticut Hospital
Volunteers as Fall Prevention
Educators
What is critical?

25. Goals Actions
Measures
of Success
Flickr: The Zion View
Pilot Planning and
Preparation

26. New Volunteer Roles
Consultant Coach/Mentor Trainer
Evaluator Project Manager Team Leader

27. Whom Do You Want to Cultivate?
Volunteers who are ready to move up, and
thus move the organization forward, often
demonstrate interest, commitment, and
leadership.
Be attuned to these behaviors.

28. Goals Actions
Measures
of Success
Flickr: The Zion View
Developing
Work Plans

29. Vision Resources Action Yield
Initial
Impact
Sustained
Outcome
Work Plan Elements

30. Learning Center Pilot Work Plan
Vision Resources Action Yield Initial Impact Sustained
Outcome
We will provide
Learning
Centers for
youth living in
our city’s
shelters.
Centers will be
equipped with
computer
stations, books
(K-12 level),
and furniture –
tools to narrow
the digital
divide and
mitigate the
risk that these
children will
spend a
lifetime in
poverty.
•Volunteer Task
Force
•Shelter partners
•Supplies (book
labels, computer
locks)
•Training on
shelter youth
programming and
safety
•Existing donor
history and
interests report
for cultivation
•Board resolution
and strategic plan
with Learning
Center goals
•Shelters’
research on
current student
academic
performance
Develop position
descriptions and
recruit and place
retired teachers,
librarians, etc.,
for “learning
Center Team”
Write case
statement for
potential donors
Solicit cash and
in-kind donations
for books,
computers, and
furniture
Collaborate with
shelter partners
on Learning
Center program
integration, grand
openings, and
media where
appropriate
Number of
learning centers
created in 12
months
Number of youth
served
Number of
volunteers
engaged
Youth attitudes
toward reading,
school, and
computers will
improve during
the time they are
staying in the
shelter—as
measured by the
Garfield
Attitudinal Survey
Youth will choose
to read during
free time at the
shelter at least
three times per
week, as
recorded by the
Learning Center
logbook (current
baseline average
is 0 times per
week)
Students who live
for at least one
month in shelters
with Learning
Centers will be
promoted to the
next grade on
time at a 25%
higher rate than
the current
baseline predicts
Students aged
12-17 who live for
at least one
month in shelters
with Learning
Centers will be
only half as likely
to drop out of
school in the next
year as the
current baseline
predicts
Boomer Volunteer Engagement: Collaborate Today; Thrive Tomorrow
by Jill Friedman Fixler and Sandy Eichberg

31. Progress Report
Element Description
Indicators
& Tools
Progress, Challenges,
& Needs
Resources
Action
Yield
Initial Impact
Sustained
Outcome

32. Flickr: chapendra
What gets done gets
measured, what gets
measured gets done.
- Unknown
Getting the Results You Need

33. Flickr: joiseyshowaa
I cannot say whether things will get better if
we change; what I can say is they must
change if they are to get better.
—George C. Lichtenberg

34. Resources from JFFixler Group
Free – Ready-to-use Tools
& Templates
www.JFFixler.com/Tools
Free – InnoVate Blog
www.JFFixler.com/Blog
Free – Innovative
Volunteer Strategies
E-newsletter
www.JFFixler.com/Newsletter
Free – Articles
www.JFFixler.com/JFFixler-Group-
Articles
The Boomer Volunteer
Engagement Book Series
www.JFFixler.com/Publications

35. Thank You!
www.JFFixler.com
www.facebook.com/JFFixler
www.JFFixler.com/blog