More Related Content Similar to Logging at the TB Scale (Voxeo at splunk>live) (20) More from Voxeo Corp (20) Logging at the TB Scale (Voxeo at splunk>live)2. About Voxeo
Founded in 1999
World’s largest hosted VoiceXML and CCXML platform – Over
82,000 hosted ports globally; hundreds of premise deployments
Over 100,000 developers using Voxeo platforms
The Voxeo difference: Unlocked Communications, Customer
Obsession Teams, Communications Passion
© Voxeo Corporation
3. Mission
We make communications simple.
© Voxeo Corporation
5. Open Door Culture
Executive access and attention for fast answers, readily
available guidance and visionary insight
Transparent communication for perfect alignment
Collaborative, passionate problem-solving
Focus on getting things done, not titles and hierarchy
© Voxeo Corporation
7. Free 24x7 Developer Support
“THANK YOU for such wonderful support. I can't remember
the last time I experienced support like this, even when
paying premium rates. Your department is definitely unique.”
“Your support is definitely
the fastest on the planet.”
“Really good tutorials
matched by world-class
support! You guys rock.”
“Voxeo and Voxeo support is freaking incredible.... Wow and
you can quote me on that.”
© Voxeo Corporation
11. Voxeo Prophecy Hosting
Slough, UK
Frankfurt, Germany
Las Vegas, NV Atlanta, GA
Orlando, FL Hong Kong
Singapore
11 © Voxeo Corporation
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18. Security
PCI compliant hosting
platform since April 07
Support for HIPAA, SOX,
Gramm-Leach-Bliley,
ISO 17799
Nightly security scans of
the entire hosting network
Standard support for
features like encrypted
call recording
© Voxeo Corporation
19. Architecture Diagram
Developer Portal NOC
UI
Voxeo Platform Voxeo Platform Voxeo Platform Voxeo Platform
19 © Voxeo Corporation
20. Server Building Blocks – Storage
SGI C1001 + eSAS RAID
• 2x 4 core 2.3ghz Xeon
(L5410)
• 8GB RAM
• 150gb 10k/rpm boot drives
• LSI raid card
• eSAS RAID:
• 3U half depth
• Upto 16x 1TB SATA Drives
© Voxeo Corporation
21. Operations Team
Hundreds of scheduled searches run every 5 minutes
24 x 7 NOC team members monitor Splunk
dashboards, reports and alerts
Splunk serves as one of the primary network
monitoring tools
We can watch for trends and build in
optimization and capacity planning
21 © Voxeo Corporation
25. Serving (And Securing) Our Developers
Over 100,000 Developers access our platform—
no easy task to help them troubleshoot their
apps
Splunk is integrated with our custom
Authentication and single signon system
There are access and search restrictions for every
user to insure full multi-tenant secure access
Ensures secure, self-service on-demand access
25 © Voxeo Corporation
30. Hosted or Premise - Why choose?
ONE platform, hosted
or premise
Easy migration of
applications between
deployment models
Hybrid offers best of
both worlds
• Disaster recovery / business
continuity
• Overflow for seasonal, peaks
© Voxeo Corporation
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