This document provides an overview and summary of new features in Prophecy 11 and VoiceObjects 11. It discusses enhancements that allow for larger scale deployments across multiple data centers, including a new virtual control center for centralized operations and management of multiple clusters. It also covers new capabilities like wideband audio support, IPv6 support, and fax support in Prophecy 11. The document encourages attendees to download free developer versions and learn more about specific features through Voxeo blogs and documentation.

1. Whatʻs New in Prophecy 11 and
VoiceObjects 11"
August 24, 2011! Dan York!
Dir. of Conversations!
twitter.com/danyork!
twitter.com/voxeo!
dyork@voxeo.com!

2. Logistics!
 Please ask questions through the GoToWebinar
interface.
 Twitter hashtag(s): #voxeo
 Archive will be available at:
blogs.voxeo.com/jamsessions/
© Voxeo Corporation

3. About Voxeo!
 Founded in 1999
 World’s largest hosted VoiceXML and CCXML platform – Over
90,000 hosted ports globally; hundreds of premise deployments
 Over 200,000 developers using Voxeo platforms
 The Voxeo difference: Unlocked Communications, Customer
Obsession Teams, Communications Passion
© Voxeo Corporation

4. Applications!
 Information retrieval  Customer self-service portals
 Telephone surveys  Traffic and weather
 Emergency notifications  Field technician enablement
 Bill reminders, collections  Voice Portals
 Account balance & transfer  Auto attendants
 Order status  Voicemail services
 Outbound notifications  Voice instant messaging
 Package tracking  Voice verification
 Conferencing solutions  Call recording solutions
 Telesales  Political campaigning
 Real estate information lines  …and many more
© Voxeo Corporation

5. Self-service Channel Development!
Multi-channel Premium services
Apps Info-/entertainment
Leverage the next generation
of the mobile Web Mobile Web Sophisticated user experience
HTML Flash
New mobile channels to
support channel of choice Text Cost efficient self-service on mobile devices
and reduce cost 2-Way-SMS Social Networks USSD Instant Messaging
Voice
Voice More comprehensive applications with improved usability
Enhancement of
existing applications ASR Mixed-initiative NLU Natural dialogs
Migration to
VoiceXML- DTMF Simple, directed applications
enabled
platform
End-of-life
Legacy
 Migration New functionality Personalization „Adapt to me“
Self-Service Lifetime
© Voxeo Corporation

6. Unified Self-Service™!
 One application investment
 Multiple communication
channels
 One deployment platform –
or use your platform of choice
 Improved, accelerated ROI
 Any tool, programming
paradigm or language
 Voxeo compatibility modes for
porting existing applications
 Cloud, premise or hybrid
© Voxeo Corporation

7. A Key Difference!
Identical
Software
© Voxeo Corporation

8. VoiceObjects 11!

9. Application Lifecycle Management Suite!
VoiceObjects Analyzer
Load
Tester
1
End-to-end
testing 6
2
testing
Phone-less
Design
Storyboard
5 Manager
Debug Viewer, VUI Design
Trace Viewer 3 VoiceObjects
Desktop
4 for Eclipse
& Web
Project Grammar
Documentation IDE
Storyboard Manager
© Voxeo Corporation

10. Design Once – Deploy Anywhere!
Real-time
caller
preferences,
location,
responses
Voice Video Text Mobile Web IM Two-Way SMS
Personalized Dialogs and Visual Display
Account Activity User Purchase Other
Information History Preferences History Information
© Voxeo Corporation

11. Get rid of the silos!
Interactive Interactive Interactive
Messaging Voice/Video Web
Response Response Response
USSD/SMS/IM VoiceXML HTML
Browser Browser Browser
Service Text Service Voice Service Web
Creation Application Creation Application Creation Application
Tool A Server Tool B Server Tool C Server
Apps Stats Apps Stats Apps Stats
Backend Systems
Legacy Data | CRM | ERP | Billing | Content
© Voxeo Corporation

12. Get rid of the silos!
Interactive Interactive Interactive
Messaging Voice/Video Web
Response Response Response
USSD/SMS/IM VoiceXML HTML
Browser Browser Browser
Service Phone
Creation Application
Tool Server
Apps Stats
Backend Systems
Legacy Data | CRM | ERP | Billing | Content
© Voxeo Corporation

13. Analytics and Business Intelligence!
© Voxeo Corporation

14. VO Analyzer mobile (iPhone)!
Management-level KPI
and trend analysis reports
Using MicroStrategy 9 Mobile
(iPhone, iPad, BlackBerry)
© Voxeo Corporation

15. VoiceObjects 11 – Go Large!!

16. How Large?!
20,000+ ports!
(and could be MUCH higher)
© Voxeo Corporation

17. VoiceObjects 11 !- Whatʼs New!
 Support for large scale deployments across multiple data
centers
• Central operations, administration and management (OA&M) through
Virtual Control Center and Infostore Broker Architecture
• New Analysis Capability for Back-end availability and performance
metrics
• One-click deployment, one-click rollback
 Enhanced Efficiency
 Reduced Risk
 Substantial Cost Saving
 Large Customer Wins
• EMEA Service Provider - 9,000 ports
• NA Large Enterprise – 15,000 ports
© Voxeo Corporation

18. Virtual Control Center!
 High Availability: VoiceObjects clusters in
multiple data centers with central OA&M
• Manage multiple regional VoiceObjects
clusters with many 10k ports
• Connections of any type (WAN, VPN, Internet)
• Full cross-site failover
• Single point of control
• Fully synchronized service deployments ensure
consistency
• Automatic consolidation of Infostore logs
through Infostore Broker Architecture
• Resilient against network outages/latencies of
connections between data centers
© Voxeo Corporation

19. VCC: OA&M of Multiple Clusters!
Control Center Control Center
Las Vegas Orlando
Virtual Control Center
© Voxeo Corporation

20. Multi-Site OA&M and Reporting!
© Voxeo Corporation

21. Back-end Performance!
 Identify performance
issues of back-end
systems
 Real-time monitoring and
post-mortem analysis
 Define performance
metrics and alerts
• Take action before errors
start to occur in live system
© Voxeo Corporation

22. Back-end Performance!
 For each back-end
access, Infostore
tracks
• Success/failure
• Processing time
• Timeout or error code
• Data volume
• Time & Session context
© Voxeo Corporation

23. Get Started with VoiceObjects 11!
 Download free developer version for Windows,
Linux or Mac OS X at:
developers.voiceobjects.com
© Voxeo Corporation

24. Prophecy 11!

25. The Prophecy Platform!
 Downloads and installs in minutes
 Scales from 2 ports to 10’s of thousands
of ports
 World’s most compatible and compliant
VoiceXML implementation
 World’s most proven CCXML implementation
 CTI support (Cisco, Aspect, Genesys,
Avaya, others)
© Voxeo Corporation

26. Prophecy 11 – Wideband Audio
(a.k.a. “HD Audio”)!

27. Audio!
© Voxeo Corporation

28. PSTN – “Narrowband”!
© Voxeo Corporation

29. Why Wideband?!
 “Being There”
 Better understanding – p, b, t, s, f
 Multi-lingual
 Longer conversations, less fatigue
 Speech recognition accuracy
 Transcriptions
 Voice biometrics
© Voxeo Corporation

30. To Move Beyond the PSTN?!
VoIP
© Voxeo Corporation

31. Human Hearing!
20Hz – 20,000Hz
© Voxeo Corporation

32. PSTN – “Narrowband”!
© Voxeo Corporation

33. PSTN Frequency Range!
300Hz – 3,400Hz
vs
20Hz – 20,000Hz
© Voxeo Corporation

34. Wideband Frequency Range!
50Hz – 7,000Hz
(or greater)
© Voxeo Corporation

35. Sampling Rate – 8kHz (Narrowband)!
© Voxeo Corporation

36. Sampling Rate – 16 kHz (Wideband)!
© Voxeo Corporation

37. Codec Examples!
Codec Sampling Bit Rate Notes
Rate (kHz) (Kbps)
G.711 8 64 “standard” narrowband audio (PSTN)
G.729 8 8 compressed narrowband
G.722 16 64 common in IP-PBXs
G.722.2 16 6.6 – 3GPP, mobile carriers
(AMR-WB) 23.85
Speex 8, 16, 32 4 – 44.2 open source
Silk 8, 12, 16, 6 – 40 Skype (proprietary)
24
OPUS 8 to 48 6 – 510 work-in-progress standard in IETF
© Voxeo Corporation

38. Prophecy and Wideband Audio!
 Supported Codecs:
• G722 – 16 kHz
• Speex – 8, 16, 32 kHz
• AMR-WB (G722.2) – 16 kHz
• 16-Bit PCM
 Wideband conferencing supported
© Voxeo Corporation

39. Wideband Audio in P11!
© Voxeo Corporation

40. Configuring Wideband in P11!
config/config.xml
config/config-reference.xml
© Voxeo Corporation

41. Configuring Wideband in P11!
 Default priorities:
g711u|g711a=1;
speex_8000|speex_16000=2;
g726=3;
g729|g722=4;
g729b=5;
amr-wb|gsm|speex_32000=6;
pcm16_8000|pcm16_16000=7
© Voxeo Corporation

42. Configuring Wideband in P11!
<category name=”Rtp">
(... existing items ...)
<category name="SDPCodecs">
<category name="speex_32000">
<item name="Priority”>1</item>
</category>
<category name="speex_16000">
<item name="Priority”>2</item>
</category>
<category name="g722">
<item name="Priority”>3</item>
</category>
<category name="g711u">
<item name=”Priority”>4</item>
</category>
</category>
</category>
© Voxeo Corporation

43. Wideband Conferencing in P11!
 By default, Prophecy mixes conferencing audio
streams in narrowband (8 kHz)
 Add setting to config.xml to mix in wideband
 Connections will be downsampled or upsampled
<category name=”Rtp">
(... existing items ...)
<category name=”Mixer”>
<item name="DefaultConfSampleRate">16000</item>
</category>
</category>
© Voxeo Corporation

44. Configuring Wideband in P11!
 Restart Prophecy and start talking in wideband
 Wideband conferencing requires additional
config.xml change
 Download free 2-port version for Windows,
Linux or Mac OS X at:
www.voxeo.com/prophecy/
© Voxeo Corporation

45. Learn More About Wideband!
 blogs.voxeo.com/jamsessions/2011/05/
© Voxeo Corporation

46. Prophecy 11 and IPv6!

47. IPv4!
192.168.20.12
© Voxeo Corporation

48. How IP Address Allocation Works!
Regional Internet Registries (RIRs)
Internet Service Providers (ISPs)
You
© Voxeo Corporation

49. Oops... as of Feb 1, 2011...!
All Gone!
Regional Internet Registries (RIRs)
Internet Service Providers (ISPs)
You
© Voxeo Corporation

50. A Plethora of Portable Platforms!
www.flickr.com/photos/clonedmilkmen/5111779335/
© Voxeo Corporation

51. Internet of Things!
© Voxeo Corporation

52. IPv6!
2001:db8:34a5:23:aa1f:12f4:9009:1234
© Voxeo Corporation

53. Prophecy and IPv6!
 Industry’s first native IPv6 support in a
commercial application server
 “Dual stack” – can work with both IPv4/IPv6
 Configuration process currently involves some
manual editing, but that will change:
docs.voxeo.com/prophecy/11.0/ipv6.htm
 Note: Voxeo Designer and Prophecy Log Search
do not currently work over IPv6.
© Voxeo Corporation

54. Prophecy 11 – IPv6!
© Voxeo Corporation

55. Prophecy 11 – IPv6!
© Voxeo Corporation

56. Get Started With IPv6... !
http://bit.ly/voxeoipv6
© Voxeo Corporation

57. Learn More About IPv6!
 blogs.voxeo.com/jamsessions/2011/04/
© Voxeo Corporation

58. Prophecy 11 and Fax!

59. Prophecy 11 and Fax!
 Receive or send faxes using T.38 protocol over
IP and TIFF files
 Can be set to detect fax tone in audio and
reinvite to a T.38 session
 Works with T.38 gateways from vendors such as
Audiocodes
 More information, config settings and sample
CCXML code at:
docs.voxeo.com/prophecy/11.0/fax.htm
© Voxeo Corporation

60. Prophecy 11 – Additional Changes!

61. Prophecy 11 – More Changes... !
 Full release notes:
docs.voxeo.com/prophecy/11.0/appendixfreleasenotes.htm
 Automated backup and restore
 New user role for provisioning
 Stronger user security controls and audit trails
 New page in Prophecy Commander to track conference
sessions
 Enhancements to SNMP support
 Much, MUCH more...
© Voxeo Corporation

62. Get Started with Prophecy 11!
 Download free developer version for Windows,
Linux or Mac OS X at:
www.voxeo.com/prophecy/
© Voxeo Corporation

63. Prophecy 11 – Hosted Cloud!

64. Prophecy in Voxeoʼs Hosted Cloud!
 Prophecy 11 now default for
new applications
 Free developer accounts at:
evolution.voxeo.com
 Benefit of all the performance
improvements of P11, but
IPv6, wideband and fax not
yet supported
© Voxeo Corporation

65. Next Steps!

66. Next Best Practices Webinar!
Best Practices in Voice Biometrics:
Creating an Effective Strategy for
User Authentication or Identification
• Thursday, September 15, 2011
• http://blogs.voxeo.com/bestpractices/
© Voxeo Corporation

67. Next Steps!
 Sign up for Jam Sessions or view archives:
• http://blogs.voxeo.com/jamsessions/
 Download Prophecy 11 or VoiceObjects 11:
• http://www.voxeo.com/free/
© Voxeo Corporation