The document summarizes new features and enhancements planned for Voxeo CXP 14. Key points include: 1) Improved scalability and security to support thousands of services deployed in parallel on one server cluster with faster startup times and capacity limited only by memory. 2) Enhanced SOAP support by replacing the SOAP library to remove limitations and allow out-of-the-box integration in customer projects. 3) Business User Interface 2.0 integrated into CXP Developer to enable business users to access configuration without developers/admins and offer more fine-grained access management and built-in file uploads. 4) Deeper mobile web integration and support for jQuery Mobile themes and

2. Andreas Volmer, Sr. Product Manager
Tobias Goebel, Dir. Mobile Strategy
WHATʼS IN STORE
FOR CXP 14?#
#VOXEOSUMMIT#

3. RECAP: CXP 13#
#VOXEOSUMMIT#

4. Main Focus: Mobile Web
Complete overhaul of mobile app capabilities

5. Phone Simulator
Easy Testing on actual
devices via QR Code
Dedicated Channel Views Channel-Specific
Object Palette
HTML5 & JavaScript
Code Editor
Business
Logic
CXP Developer

6. Channel-Specific Editors
Web Channel: Voice Channel: Text Channel:
Single-Channel Development:
Focus on the one channel
Multi-Channel Development:
Focus on one channel at a time

7. Give Business Users Control
• Add Banners
• Control Announcements
• (De-)activate Menu
Items, Buttons
• Re-order Menu Items
• Enable Marketing
Campaigns
• …
Realtime Changes –
No need to go through
App Stores

8. Google Analytics Integration

9. • Improved Expression object editor
• Enhanced HTTP Connector
• Now supports JSON and other REST-style
mechanisms
• NuGram IDE v2.3 added for grammar engineering
• Miscellaneous…
Other Enhancements
http://help.voxeo.com/go/help/vo.cxp13.whatsnew

10. SO WHAT LIES AHEAD
FOR CXP?#
#VOXEOSUMMIT#

11. Main Themes
Voxeo CXP 14
Scalability & Security Enhancements
Improved SOAP Backend Access
Business User Interface 2.0
Mobile Web Enhancements
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12. Serving the Service Provider
Scalability & Security
• Increased support for serving high number of
applications deployed in parallel
• Will support thousands of parallel services deployed
on one server cluster
• Server startup time will be significantly reduced
• Capacity limited only by memory
• Enhanced support of PCI-DSS-compliant
environments
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13. Increase compatibility of Web Service Connector
Improved SOAP Support
• SOAP library used in CXP today has some
limitations, e.g. no support for WS Security
• In some customer projects, the Web Service
Connector could not be used for out-of-the-box
integration, requiring workarounds
• Plan is to replace with a new, state-of-the-art
SOAP library
13

14. Continuing a Success Story
Business User Interface 2.0
• Enabling the BUI for business users
currently requires developers/admins
to access CXP config files
• BUI 2.0 will integrate configuration in
CXP Developer
• Furthermore, BUI 2.0 will:
• Support more fine-grained user access management
• Offer built-in upload of audio files (for IVR apps) and
image files (for mobile apps)
14

15. Making it easier and easier to build compelling apps
Mobile Web Enhancements
• Deeper integration and support for jQuery Mobile
themes and swatches
• Making it easy to…
• …add buttons into the
title bar (“iOS-style”)
• …add geolocation mapping
data into your mobile app
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16. Planned for Q4 2014, covering bug fixes, scalability
enhancements, and mobile web improvements
CXP 13 R1#
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17. Feedback?
• Please attend our
Product Management Feedback session on
Wednesday, 3:30pm
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18. @tpgoebel
andreas.volmer@aspect.com
THANK YOU!#
#VOXEOSUMMIT#