1. Navigating through Stressful Transitions Albana Vrioni Jonathan Huckert HR Toolkit a Seminar Organized by Solvay Business School, MBA program

10. Change as forecasted Graphic- Courtesy of Bob Ward

11. What actually happens… 68% of major organizational changes fail to meet their target 57% actually lose money and/or increase costs over 2-3 years Forecasted Customer Satisfaction Productivity Quality Graphic- Courtesy of Bob Ward

13. How to close the gap? Personal adaptation curve Forecasted Customer Satisfaction Productivity Quality Transition before adaptation is inevitable… … so, plan for it! Graphic- Courtesy of Bob Ward

14. Planning for change Recognize the 4 pillars of Organizational Behaviour that influence Change outcomes! Emotions Identity Continuity Communication

16. Roadmap of change 1. Assess readiness for change! 2. Articulate the business imperative! 3. Study all dimensions of the change! 4. Elaborate the vision on how to change! 5. Mobilize the organization for the change! 6. Manage expectations, reassure the organization! 7. Design the new ways of working, key roles & responsibilities! 8. Monitor climate for change, keep momentum & initiate quick wins! 9. Prepare the organization for go-live! 10. Operate, stabilize & institutionalize the change! Unfreeze Refreeze Change

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