11. Provide a Tangible Reward
• Gaining a technological skill cannot
be held or admired on a shelf.
• Never, ever, underestimate the
power of prizes.
• Think of persuasive reward
systems like a slot machine. There
are confirming bells, whistles and
dings all the time.
12. “Let me explain. No, there is too much.
Let me sum up…”
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Veronica Rutter
New City Library
vrutter@rcls.org
@harahel