1. DSi Service Manager
Solution Overview
Presented by Dispatching Solutions, Inc.

2. Objectives Today
Define System Requirements
Identify Potential ROI
DSi Service Manager Software Overview

3. System Requirements
• Visual Scheduling and Dispatching
• Dispatch Centrally, Regionally or Locally
• Manage Work Orders from Creation to Close
• Paperless “paper trail” of technician labor and costs
• Online Access to Service Letters and Parts Ordering
• Manage PM Contracts and Schedules
• Integrate GPS for navigation and billing accuracy
• Workflow/Process Management and Alerting tools
• Reporting and Analysis Tools

4. Your ROI Potential
• Hard Dollar Savings from…
 Reduced technician overtime
 Reduced last-labor-to-close time
 Increased technician productivity
 Reduced WIP
 Reduced parts inventory
 Reduced fuel costs

5. Software Solution by DSi
• DSi Service Manager is designed to help you with:
– Work order management from creation to close
– Optimizing technician schedules
– Matching Skills & Tools to jobs
– Reporting labor, parts & expenses to work orders
– Benchmarking technician performance against standards
– Managing PM contracts and schedules
– Integrating GPS for navigation and messaging
– Manage by exception with workflow and alerting tools

6. Work Order Screen
Comprehensive information about work orders

7. Technician Software
Works online or off line

8. Technician Calendar
• Track time
• Report labor
• View Schedules

9. Technician Timesheet

10. PM Contract Management
Manage service agreements & PM work

11. Monitoring & Alerting
• Proactive Management
• Customer Service
• Driver Safety

12. Reporting & Analytics
Manage by the numbers

13. Mobile Manager Software
• 2-way communications
• Ad ho schedule changes
• Real-time status updates

14. Dispatching Solutions Background
• 20+ years of expertise in the industry
• 100+ customers: specialized transport, service and
rental customers
• Full 2-way integration with enterprise dealer
systems (CAT DBS, QuickBooks)
• Six-Sigma proven savings
• Software features designed with construction
equipment dealers in mind

15. Customer Results
 Technician overtime: Reduced 30%
 Last-labor-to-close time: Reduced 50%
 WIP: Reduced 30%
 Parts inventory: Reduced 25%
 Fuel expense: Reduced 10 – 20%
 Technician Productivity: Increased 35%

16. Dispatching Solutions, Inc.
How to contact us:
On the Phone: 909-460-6404
On the web: DispatchingSolutions.com
By Email: sales@DispatchingSolutions.com
Visit us at these events:
• AED/CONDEX 2013 - January 15-17, Las Vegas, NV
• NADITA 2013 - April 22-25, Las Vegas, NV
440 N. Mountain Ave. Suite 208, Upland, CA 91786