2. Requirement
• Track Delivery personal on the field.
• Receive data information from Delivery personal
with location tag.
• Push notifications for Delivery personal on field.
• Reports generation via server (automatic report
generation for monthly track of collection.
• Generate delivery confirmation for backend server.
3. The Solution
• The solution is a compilation of multiple application
and Hardware working in strong coordination with
each other.
• The suit includes :
• Android Based PDA.
• Desktop Application. (For Call Center )
• Quality Check (QC) Application on web.(Handling logics related to service
quality.(For Head Office)
• Analyzer : Web reporting application.(for HR assistance)
• PRESENTER :Presentation application that consolidates of all the
information received and presents on an single screen.(Add-On)
4. Inventory Requirement
• Android Based PDA.(for delivery personal)
• Computer for each call center personal.
• Dialer for Call Number
• Internet connection for Web-service.
• GPRS Enabled SIM cards for all PDA
• Web Application for Call-Center
• Mobile Application for PDA.
5. The PDA
to be handled by Delivery Personal
• - Form Full Touch 2.8 ” Resistive
Screen
• - GPS Yes
• - WiFi Yes
• - Internal Memory 150MB
• - Expandable Memory Up-to
32GB
• - GPRS/WAP/MMS Yes
• - Battery Type 1280 mAh Li-ion
Battery
• - Talk Time Up-to 4 hours*
• - Standby Time Up-to 10 days
6. Desktop Application 1
• A simple application to
receive order
• Call canter agents can
select options from
drop down menu
• Once user is registered
on next call he just
needs to tell his mobile
number.
7. Screen Shot
Customer Details Order Details
Mobile Number Drop Down Menu for All Items
Name quantity
Area
Side Order
Building Name
House No.
Type Any special Requirement
Land Mark
8. The Desktop Application 2
• The desktop application is
implemented using VB.NET shall be
available online on a web-service
• Once order is punched Application
shall present location of nearest
Delivery Personal.
• With location details like Name of
delivery Guy, Status of delivery guy is
also displayed
• Call center then can allot the order to
nearest Delivery personal and push the
order details to his mobile phone.
9. Screen Shot
The Web Application for call center shall provide details real time about the field.
10. Quality Check App(QC)
• The Application check all the data
submitted and automatically
analyses on desired criteria.
• E.g. : time according to distance
30min time taken 1 hour server
shall send a report of the Leak
11. Tracking Application
• Track all the field agents
real time
• Also all the data submitted
shall have a Geo-tag that
shall have all the
information related to the
location where the entry was
made with time and date.
12. Web-Reporting Application
• Data uploaded is reflected
through multi level graphs
and filters over the web.
• All the data can be exported
into excel and viewed real
time.
• Data can be sent as email to
report.
13. Flow Chart (Mobile Application)
LOGIN ORDER
Delivered
Data Sent to
NAME The Server
Payment
customer name Your
AGENT CODE Address Received
payment Location
Select
“xyz 123
Cash
C abc”
Card
Delivery guy has He receives a push Application helps Confirm and send to
To Log-In his Notification with Navigate to location Server.
details Order details
Click C to confirm