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LO2: Analysis of the process of
strategy formulation and examine
  various strategies adopted by
           businesses




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LO2_a

Examine the framework that managers
   can use to analyze the external
   environment of their company.
External Analysis
 The purpose of external analysis is to identify
 the strategic opportunities and threats in the
 organization’s operating environment.
 External Analysis requires an assessment of:
  Industry environment in which company operates
        • Competitive structure of industry
        • Competitive position of the company
        • Competitiveness and position of major rivals
  The country or national environments
    in which company competes
  The wider socioeconomic or macroenvironment
   that may affect the company and its industry
        • Social                         • Legal             • Technological
        • Government                     •                   •
                                         International       Macroeconomic
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External Analysis:
        Opportunities and Threats
 Analyzing the dynamics of the industry in which
   an organization competes to help identify:
    Opportunities                                                 Threats
      Conditions in the                                        Conditions in the
     environment that a                                        environment that
     company can take                                        endanger the integrity
      advantage of to                                         and profitability of
       become more                                              the company’s
          profitable                                               business



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Industry Analysis: Defining an
                      Industry
 Industry
      • A group of companies offering products or services that are
        close substitutes for each other and that satisfy the same
        basic customer needs
      • Industry boundaries may change as customer needs evolve
        and technology changes
 Sector
      • A group of closely related industries (eg. Computer Hardware,
          component, and software industries)
 Market Segments
      • Distinct groups of customers within an industry
      • Can be differentiated from each other with distinct attributes
        and specific demands
     Industry analysis begins by focusing on
   the overall industry –                before
          considering market segment or sector-level issues
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The Computer Sector:
                Industries and Segments
                                                             Figure 2.1




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Porter’s Five Forces Model

      Risk of Entry by Potential Competitors
      Industry Rivalry
      Bargaining Power of Buyers
      Bargaining Power of Suppliers
      Threat of Substitutes




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How the Five Forces Shape
     Competition within an Industry
 The stronger that each of these five forces is, the more
 limited is the ability of established companies to raise
 prices and earn greater profits within their industry.
          • A weak competitive force
                        » may be viewed as an opportunity as it
                          allows company to earn greater profits
                  • A strong competitive force
                        » may be viewed as a threat as it
                          depresses industry profits
                  • Strength of forces may change
                    as industry conditions change




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 Risk of Entry by Potential
                                      Competitors
  Potential Competitors are companies that are not
  currently competing in an industry but have the capability
  to do so if they choose. Barriers to new entrants include:
   1. Economies of Scale – as firms expand output unit costs fall via:
          Cost reductions – through mass production
          Discounts on bulk purchases – of raw material and standard parts
          Cost advantages/savings – of spreading costs over large volume
   2. Brand Loyalty
          Achieved by creating well-established customer preferences
          Difficult for new entrants to take market share from established brands
   3. Absolute Cost Advantages – relative to new entrants
          Accumulated experience – in production and key business processes
          Control of particular inputs required for production
          Lower financial risks – access to cheaper funds
   4. Customer Switching Costs for Buyers – where significant
   5. Government Regulation
          May be a barrier to enter certain industries

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 Rivalry Among Established
                                        Companies
  Competitive Rivalry refers to the competitive struggle
  between companies in the same industry to gain market
  share from each other. Intensity of rivalry is a function of:
 1. Industry Competitive Structure
       Number and size distribution of companies
       Consolidated (high entry barrier) versus fragmented industries (low entry barrier)
 2. Demand Conditions
       Growing demand – tends to moderate competition and reduce rivalry
       Declining demand – encourages rivalry for market share and revenue
 3. Cost Conditions
       High fixed costs – profitability leveraged by sales volume
       Slow demand and growth – can result in intense rivalry and lower profits
 4. Height of Exit Barriers – prevents companies from leaving industry
       Write-off of investment in assets                     High fixed costs of exit
       Economic dependence on industry                       Emotional attachment to industry
       Maintain assets                                       Bankruptcy regulations


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 Bargaining Power of Buyers
 Industry Buyers may be the consumers or end-users who
 ultimately use the product or intermediaries that distribute or
 retail the products. These buyers are most powerful when:
 1. Buyers are dominant.
       Buyers are large and few in number.
       The industry supplying the product is composed of many small companies.
 2. Buyers purchase in large quantities.
       Buyers have purchasing power as leverage for price reductions.
 3. The industry is dependant on the buyers.
       Buyers purchase a large percentage of a company’s total orders.
 4. Switching costs for buyers are low.
       Buyers can play off the supplying companies against each other.
 5. Buyers can purchase from several supplying companies at once.
 6. Buyers can threaten to enter the industry themselves.
       Buyers produce themselves and supply their own product.
       Buyers can use threat of entry as a tactic to drive prices down.

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 Bargaining Power of Suppliers
  Suppliers are organizations that provide inputs such as
  material and labor into the industry. These suppliers are
  most powerful when:

 1. The product supplied is vital to the industry and has few
    substitutes.
 2. The industry is not an important customer to suppliers.
       Suppliers are not significantly affected by the industry.
 3. Switching costs for companies in the industry are significant.
       Companies in the industry cannot play suppliers against each other.
 4. Suppliers can threaten to enter their customers’ industry.
       Suppliers can use their inputs to produce and compete with
        companies already in the industry.
 5. Companies in the industry cannot threaten to enter their
    suppliers’ industry by making their own inputs.
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 Substitute Products
  Substitute Products are the products from
  different businesses or industries that can satisfy
  similar customer needs.

 1. The existence of close substitutes is
    a strong competitive threat.
       Substitutes limit the price that companies
        can charge for their product.

 2. Substitutes are a weak competitive
    force if an industry’s products have few
      close substitutes.
       Other things being equal, companies in
        the industry have the opportunity to raise
        prices and earn additional profits.

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Group Assignment 2
• Identify the industry of your chosen company
• Perform Porter’s 5 forces model analysis
• List the main threats and opportunities in the
  external environment
LO2_b

Examine the competitive advantage
 of business firms by analyzing why
some companies outperform others.
          Internal Analysis
Internal Analysis:
         Strengths and Weaknesses
 Internal analysis, along with the external analysis of
   the company’s environment, gives managers the
information to choose the strategies and business
model to attain a sustained competitive advantage.

           Strengths                                           Weaknesses
 Assets that boost                                             Liabilities that
     profitability                                           depress profitability




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Internal Analysis
The purpose of internal analysis is to pinpoint the
strengths and weaknesses of the organization.

It includes assessments of:
  The firm’s resources (tangible [land, buildings, equipments,
      etc] and intangible [brand name, reputation, knowledge, skills, intellectual
      property)
      and capabilities                         (skills at coordinating resources)
 Distinctive competencies                                            (e.g. Toyota
      Manufacturing)

 Building and sustaining a competitive advantage
     requires a company to achieve superior:
        • Efficiency                    • Innovations
        • Quality                       • Responsiveness to customers
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Strategy, Resources,
    Capabilities, and Competencies
                                                             Figure 3.1




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Competitive Advantage,
    Value Creation, and Profitability
How profitable a company becomes
depends on three basic factors:
      1. Value or utility the customer gets from
         owning the product
      2. Price that a company charges for its
         products
      3. Costs of creating that product
       Consumer surplus is the “excess” utility a
         consumer captures beyond the price paid
    Basic Principle: the more utility that consumers
   get from a company’s products or services, the
         more pricing options the company has.
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The Value Chain
                                                             Figure 3.5
   A company is a chain of activities for transforming
  inputs into outputs that customers value –
          including the primary and support activities.




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Building Blocks
      of Competitive Advantage
                                                             Figure 3.6




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Efficiency
 Measured by the quantity of inputs it
  takes to produce a given output:
      Efficiency = Outputs / Inputs
 Productivity leads to greater efficiency
  and lower costs:
      •      Employee productivity
      •      Capital productivity
   Superior efficiency helps a company
    attain a competitive advantage
        through a lower cost structure.
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Quality
 Quality products are goods and services that are:
   • Reliable and
   • Differentiated by attributes that customers
     perceive to have higher value
 A perception of quality allows a firm to
  differentiate its products in the eyes of its
  customers.

   Superior quality = customer perception
   of greater value in a product’s attributes
    Form, features, performance, durability, reliability, style, design

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Innovation
Innovation is the act of creating
new products or new processes
 • Product innovation
        » Creates products that customers
          perceive as more valuable and
        » Increases the company’s pricing options
 • Process innovation
        » Creates value by lowering production costs
      Successful innovation can be a major
      source of competitive advantage –
      by giving a company something unique.

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Customer Responsiveness
Identifying and satisfying customers’
needs – better than the competitors do.
 Enhanced customer responsiveness:
        Customer response time, design,
        service, after-sales service and support

Superior responsiveness to
customers differentiates a company’s
products and services and leads to
brand loyalty and premium pricing.


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Company’s Business Model
   Utilize company’s distinctive competencies to
   differentiate its products and/or lower its cost
                       structure
A business model encompasses how the company will:
•Select its customers           • Deliver those goods and
•Define and differentiate its     services to the market
                                • Organize activities within
•Create value for its customers   the company
•Acquire and keep customers     • Configure its resources
•Produce goods or services      • Achieve and sustain a high
•Lower costs                      level of profitability
                                • Grow the business over
                                  time
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Competitive Advantage
 Competitive Advantage
  • A firm’s profitability is greater than the
    average profitability for all firms in its
    industry.
  • Excellent business model, distinctive
    competencies, and excellent strategies lead
    to competitive advantage and superior
    profitability
 Sustained Competitive Advantage
  • A firm maintains above average and
    superior profitability and profit growth for a
    number of years.
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Analyzing Competitive
         Advantage and Profitability
To identify strengths and weaknesses effectively, a
   company needs to compare, or benchmark, the
   performance of their company with respect to historic
   performance and competitors. This helps determine
   whether
1. They are more or less profitable than competitors and
   whether performance has been improving or
   deteriorating over time
2. Their company’s strategies are maximizing the value
   being created
3. Their cost structure is out of line with those of
   competitors
4. They are using the resources of the company to the
   greatest effect

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Why Companies Fail
 Inertia
      • Companies find it difficult to change their strategies and
        structures
 Prior Strategic Commitments
      • Limit a company’s ability to imitate and cause competitive
                    disadvantage
 The Icarus Paradox
      • A company can become so specialized and inner-directed
        based on past success that it loses sight of market realities



  When a company loses its competitive advantage,
 its profitability falls below that of the industry.
   It loses the ability to attract and generate resources.
    Profit margins and invested capital shrink rapidly.
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Avoiding Failure:
Sustaining Competitive Advantage
1. Focus on the Building Blocks of Competitive
   Advantage
    Develop distinctive competencies and superior performance in:
        Efficiency        Quality
        Innovation        Responsiveness to Customers
2. Institute Continuous Improvement and
   Learning
3. Track Best Practice and Use Benchmarking
4. Overcome Inertia

Luck may play a role in success,
  so always exploit a lucky break - but remember:
  “The harder I work, the luckier I seem to get.”
                                                              J P Morgan


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Differences in Industry
     and Company Performance
          A Company’s Profitability and
          Profit Growth are determined by
          two main factors:
   The overall performance
                     of its industry relative
                          to other industries

                              Its relative success in its
                                    industry as compared to the
                                    competitors
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Performance in Nonprofit
                     Enterprises
    Nonprofit entities such as government
    agencies, universities, and charities:
      • Are not in business to make a profit
      • BUT…still need to use their resources
        efficiently and effectively
      • Must meet goals
      • Set strategies to achieve goals and compete
        with other nonprofits for scarce resources

   A successful strategy gives potential
   donors a compelling message as to
       why they should contribute.
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Group Assignment 3
• Perform internal analysis of reviewing the
  resources, capabilities, and competencies of a
  company. Then evaluate the building blocks of
  competitive advantage
• List all the strengths and weaknesses of each
  of the items above (resources, capabilities,
  quality, innovation, efficiency, customer
  responsiveness)
LO2_c

    Examine how functional level
    strategies can help to achieve
efficiency, innovation and customer
           responsiveness.
SWOT Analysis
 SWOT analyses help to identify strategies that align
  a company’s resources and capabilities to its
  environment – in order to create and sustain a
  competitive advantage.
       Analyze all internal strength
       Analyze all internal weaknesses
       Analyze all external opportunities
       Analyze all external threats




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Functional-Level Strategies
Functional-level strategies are strategies aimed
at improving the effectiveness of a company’s
operations.
 Functional-level strategies aim to give a firm
  superior:
       •      Efficiency
       •      Quality
       •      Innovation
       •      Customer responsiveness

      This leads to a competitive advantage
      and superior profitability and profit growth.
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Achieving Superior Efficiency

 Economies of scale
      Unit cost reductions associated with a large scale of output
          • Ability to spread fixed costs over a large production
            volume
          • Ability of companies producing in large volumes to
            achieve a greater division of labor and specialization
          • Specialization has favorable impact on productivity by
            enabling employees to become very skilled at performing
            a particular task
 Diseconomies of scale
      Unit cost increases associated with a large scale of output
          • Increased bureaucracy associated with large-scale
            enterprises
          • Resulting managerial inefficiencies

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Economies and Diseconomies
             of Scale
                                                             Figure 4.2




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Learning Effects
   Learning Effects are cost savings that come
   from learning by doing.
       • Labor productivity
               Learn by repetition how to best carry out the task
           • Management efficiency
              Learn over time how to best run the operation
           • Realization of learning effects implies a
             downward shift of the entire unit cost
             curve
        As labor and management become more efficient
        over time at every level of output
The Experience Curve is the systematic lowering of the cost
structure and consequent unit cost reductions that occur over
                      the life of a product
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Flexible Manufacturing
and Mass Customization (Response)
 Flexible Manufacturing Technology
      “Lean Production” technology that:
            • Reduces setup times for complex
              equipment
            • Improves scheduling to increase
              use of individual machines
            • Improves quality control at all
              stages of the manufacturing process
            • Increases efficiency and lowers unit costs
 Mass Customization
      Ability to use flexible manufacturing technology to
      reconcile two goals that were once thought incompatible:
            • Low cost and
            • Differentiation through product customization
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Materials Management and
                  Supply Chain
 Materials Management encompasses the activities
  necessary to get inputs and components to a production
  facility, through the production process, and through the
  distribution system to the end-user
      • Many sources of cost in this process
      • Significant opportunities for cost reduction through more
          efficient materials management
      • Just-in-Time (JIT) Inventory System to economize holding costs:
         » Have components arrive to manufacturing just prior to need in
           production process
         » Have finished goods arrive at retail just prior to stock out
 Supply Chain Management is the task of managing the
  flow of inputs to a company’s processes to minimize
  inventory holding and maximize inventory turnover

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Achieving Superior Innovation
Building distinctive competencies that result in
innovation is the most important source of
competitive advantage.
 Innovation can:
       • Result in new products that better satisfy
         customer needs
       • Differentiate products and charge a
         premium price and lower cost structure
       • Improve the quality of existing products
       • Reduce costs
 Innovation can be imitated -

       Successful new product
         So it must be continuous  launches are
          major drivers of superior profitability.
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Marketing
 • Marketing strategy refers to the position that a
   company takes regarding: Pricing, Promotion,
     Advertising, Product Design, Distribution
 • Marketing strategy can reduce costs by lowering
   customer defection rates and increasing loyalty

                                              Quality
 • TQM (Continuous Improvement)
 • Six Sigma



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R&D Strategy
 Research and Development (R&D)
      Roles of R&D in helping a company achieve greater
      efficiency and lower cost structure:
         1. Boost efficiency by designing products that
            are easy to manufacture
                 •    Reduce the number of parts that make up a product –
                      reduces assembly time
                 •    Design for manufacturing – requires close coordination
                      with production and R&D
           1. Help a company have a lower cost structure by
              pioneering process innovations
                 •    Reduce process setup times
                 •    Flexible manufacturing
                 •    An important source of competitive advantage

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Human Resource Strategy
      Goal: to improve employee productivity.
 Hiring strategy
    Assures that the people a company hires have the attributes
    that match the strategic objectives of the company
 Employee training
    Upgrades employee skills to perform tasks faster and more
    accurately
 Self-managing teams
    Members coordinate their own activities and make their own
    hiring, training, work, and reward decisions
 Pay for performance
    Linking pay to individual and team performance can help to
    increase employee productivity

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Materials Management and
                              Supply Chain
 Materials Management encompasses the activities necessary to get
  inputs and components to a production facility, through the production
  process, and through the distribution system to the end-user
  (Significant opportunities for cost reduction through more efficient
  materials management )
   • Just-in-Time (JIT) Inventory System to economize holding costs:
       » Have components arrive to manufacturing just prior to need in
          production process
       » Have finished goods arrive at retail just prior to stock out
 Supply Chain Management

                               Information Systems
 Information systems’ impact on productivity is wide-
     ranging:
         Web-based information systems can automate many
          activities and Automates interactions between
                    –       Company and customers
                    –       Company and suppliers

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Group Assignment 4
• Perform SWOT Analysis
• Pick the best opportunity that capitalizes on
  your strengths, eliminate weaknesses, and
  limit your threats
• Suggest what your company should do in
  terms of functional level strategies
LO2_d

Analyze the factors that facilitate
business level strategy to enable a
firm to compete effectively in the
          market place.
Business-Level Strategy
A successful business model (company’s
conception of how various strategies pursued
by company fit together into a whole) results
from business-level strategies that create a
competitive advantage over its rivals.
Firms must decide/evaluate:
1. Customer needs –
                 WHAT is to be satisfied
2. Customer groups –
                 WHO is to be satisfied
3. Distinctive competencies –
                 HOW customers are to be satisfied
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Formulating the Business Model:
    Customer Needs and
         Product Differentiation
 Customer needs
        The desires, wants, or cravings that can be
        satisfied through product attributes
         Customers choose a product based on:
            1. The way the product is differentiated from
                   other products of its type
            2. The price of the product

 Product differentiation
        Designing products to satisfy customers’
        needs in ways that competing products
        cannot.
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Formulating the Business Model:
       Customer Groups and Market
               Segmentation
 Market Segmentation
    The way customers can be grouped based on
    important differences in their needs or preferences
 Main Approaches to Segmenting Markets
    1. Ignore differences in customer segments –
          Make a product for the typical or average customer (company
          decides to not differentiate its product but compete on cost)
    2. Recognize differences between customer groups –
          Make products that meet the needs
             of all or most customer groups (customer responsiveness
          is high and customization is important)
    3. Target specific segments –
          Choose to focus on and serve just
                     one or two selected segments (focus on low price
          or differentiation)
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Identifying Customer Groups
         and Market Segments
                                                             Figure 5.1




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Implementing the Business Model
   Building Distinctive Competencies

   To develop a successful business model, strategic
   managers must devise a set of strategies that
   determine:
    • How to DIFFERENTIATE their product
    • How to PRICE their product
    • How to SEGMENT their markets
    • How WIDE A RANGE of products to develop

    A profitable business model depends on
providing the customer with the most value while
         keeping cost structures viable.
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Wal-Mart’s Business Model
                                                             Figure 5.3




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Competitive Positioning at the
                Business Level
  Maximizing the profitability of the company’s business model is about making
the right choices with regard to value creation through differentiation, costs, and
 pricing. Choose pricing option that compensate for extra cost of differentiation
          but not too high that it chokes increases in expected demand




                                                                                     Figure 5.4

                                                             Source: Copyright © C. W. L. Hill & G. R. Jones,
                                                               “The Dynamics of Business-Level Strategy,”
                                                                    (unpublished manuscript, 2002).


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Cost Leadership
Cost leaders establish a cost structure that
allows them to provide goods and services
at lower unit costs than competitors. (can use
Chaining and Franchising to obtain advantage of cost leadership)

Strategic Choices
       • The cost leader does not try to be the
         industry innovator.
       • The cost leader positions its products to
         appeal to the “average” or typical customer.
       • The overriding goal of the cost leader is to
         increase efficiency and lower its costs
         relative to industry rivals.
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Advantages of
    Cost Leadership Strategies
         Protected from industry competitors by
          cost advantage
         Less affected by increased prices of
          inputs if there are powerful suppliers
         Less affected by a fall in price of
          inputs if there are powerful buyers
         Purchases in large quantities increase
          bargaining power over suppliers
         Ability to reduce price to compete
          with substitute products
         Low costs and prices are a barrier to entry
     Cost leaders are able to charge a lower price
      or are able to achieve superior profitability
      than their competitors at the same price.
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Disadvantages of
            Cost Leadership Strategies
 Competitors may lower
        their cost structures.
           Competitors may
            imitate the cost
            leader’s methods.
                Cost reductions may
                       affect demand (example
                               reducing costs on warranty and customer service
                               might lead customers to leave).



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Differentiation
Companies with a differentiation strategy
create a product that is different or distinct
from its competitors in an important way.
Strategic Choices
     • A differentiator:
            » Stives to differentiate itself on as many
              dimensions as possible.
            » Focuses on quality, innovation, and
              responsiveness to customer needs.
            » May segment the market in many niches.
            » Concentrates on the organizational functions that
              provide a source of distinct advantages.

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Advantages of
                Differentiation Strategies
       Customers develop brand loyalty.
       Powerful suppliers are not a problem because the
        company is geared more toward the price it can
        charge than its costs.
       Differentiators can pass price increases on to
        customers.
       Powerful buyers are not a problem because the
        product is distinct.
       Differentiation and brand loyalty are barriers to entry.
       The threat of substitute products depends on
        competitors’ ability to meet customer needs.
     Differentiators can create demand for their
  distinct products and charge a premium price,
 resulting in greater revenue and higher profitability.
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Disadvantages of
               Differentiation Strategies
 Difficulty maintaining long-term
  distinctiveness in customers’ eyes.
      •      Agile competitors can quickly imitate.
      •      Patents and first-mover advantage are
             limited in their duration.
 Difficulty maintaining premium price.




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Focus
 The focuser strives to serve the need of a
 targeted niche market segment where it has
 either a low-cost or differentiated competitive
 advantage.
Strategic Choices
       • The focuser selects a specific market niche
         that may be based on:
              Geography
              Type of customer
              Segment of product line
       • Focused company positions itself as either:
              Low-Cost or
              Differentiator
Copyright © Houghton Mifflin Company. All rights reserved.   5 | 62
Advantages of
           Focus Strategies
 The focuser is protected from rivals to the
  extent it can provide a product or service
  they cannot.
 The focuser has power over buyers because
  they cannot get the same thing from anyone
  else.
 The threat of new entrants is limited by
  customer loyalty to the focuser.
 Customer loyalty lessens the threat from
  substitutes.
 The focuser stays close to its customers and
  their changing needs.
Copyright © Houghton Mifflin Company. All rights reserved.   5 | 63
Disadvantages of
           Focus Strategies
 The focuser is at a disadvantage with regard
  to powerful suppliers because it buys in
  small volume (but it may be able to pass
  costs along to loyal customers).
 Because of low volume, a focuser may have
  higher costs than a low-cost company.
 The focuser’s niche may disappear because
  of technological change or changes in
  customers’ tastes.
 Differentiators will compete for a focuser’s
  niche.

Copyright © Houghton Mifflin Company. All rights reserved.   5 | 64
Competitive Positioning:
           Strategic Groups
  Strategic Groups are groups of companies that follow a
  business model similar to other companies within their
  strategic group (eg. LuLu, Coop and Carrefour all compete on low cost, they
  become a strategic group), but are different from that of other
  companies in other strategic groups.

   Implications of Strategic Groups for
   Competitive Positioning
   • Strategic managers must:

        1.    Map their competitors
        2.    Better understand changes in the industry
        3.    Determine which strategies are successful
        4.    Fine tune or radically alter business models and
              strategies to improve competitive position
Copyright © Houghton Mifflin Company. All rights reserved.                      5 | 65
Failures in
                 Competitive Positioning
 Many companies, through neglect, ignorance or
  error:
      • Do not work continually to improve their business model
      • Do not perform strategic group analysis
      • Often fail to identify and respond to changing opportunities
        and threats in the industry environment
 Companies lose their position on the value
  frontier when:
      • They have lost their source of competitive advantage
      • Their rivals have found ways to push out the value creation
        frontier and leave them behind

     There is no more important task than ensuring
    that the company is optimally positioned against
           its rivals to compete for customers.
Copyright © Houghton Mifflin Company. All rights reserved.         5 | 66
Group Assignment 5
• Draft a Business Model figure similar to Wal-
  Mart’s figure 5.3
• Discuss how you will position yourself in the
  market place in term of positioning strategies
  discussed (cost leadership, differentiation,
  focus)



                Copyright © Houghton Mifflin Company.
                                                        2 | 67
                          All rights reserved.
LO2_e

 Examine various ways in which
companies can profit from global
          expansion
Global Strategy: Pressures for Cost Reductions and
                                Local Responsiveness

                                                                Figure 8.2
                                                 Company A: Global
                                                 Standardization Strategy
                                                 Company B: Localization
                                                 Strategy
                                                 Company C: Transnational
                                                 Strategy
                                                 Company D: International
                                                 Strategy

                   Company
                      D                          As Competitors emerge
                                                 Company D and B strategies
                                                 become less viable and
                                                 •Company B would seek
                                                 Company C strategy
                                                 •Company D would either
Copyright © Houghton Mifflin
                                        8 | 69   seek A or C strategy
Company. All rights reserved.
Choosing a Global Strategy
 Standard Globalization Strategy
      • Reaping the cost reductions that come from economies
        of scale and location economies (marketing, production, R&D)
      • Business model based on pursuing a low-cost strategy
        on a global scale
          Makes the most sense when there are strong pressures for
          cost reduction and the demand for local responsiveness is
          minimal
 Localization Strategy
      • Customizing the company’s goods or services so that
          thy provide a good match to tastes and preferences in
          different national markets
          Most appropriate when there are substantial differences
          across nations with regard to consumer tastes and
          preferences and where cost pressures are not too intense
Copyright © Houghton Mifflin Company. All rights reserved.            8 | 70
Choosing a Global Strategy
 Transnational Strategy
       • Company faces both strong cost pressure (Global Strategy)
           and strong pressure on local responsiveness (Localization
           Strategy)

       • Business model that simultaneously:
             » Achieves low costs » Differentiates across geographic
               markets
             » Fosters a flow of skills between subsidiaries
           Building an organization capable of supporting a
           transnational strategy is a complex and challenging task.
 International Strategy
       • Multinational companies that sell products that serve
           universal needs (minimal need to differentiate) and do not
           face significant competitors (low cost pressure).
           In most international companies the head office retains tight
           control over marketing and product strategy.
Copyright © Houghton Mifflin Company. All rights reserved.             8 | 71
Basic Entry Decisions
1. Which overseas markets to enter (WHERE)
      •      Assessment of long-run profit potential
      •      Balancing the benefits, costs, and risks associate
             with doing business in a country
1. Timing of entry (WHEN)
      •      First-mover advantages: preempt and build share
      •      First-mover disadvantages: pioneering costs
1. Scale of Entry (HOW)
      •      Entering on a large scale is a major strategic
             commitment
      •      Benefits and drawbacks of small-scale entry



Copyright © Houghton Mifflin Company. All rights reserved.     8 | 72
The Choice of Entry Mode
1. Exporting
        Most manufacturing companies begin their global expansion as
        exporters and later switch to one of the other modes.
2. Licensing
        A foreign licensee buys the rights to produce a company’s product
        for a negotiated fee; licensee puts up most of the overseas capital.
3. Franchising
        Franchising is a specialized form of licensing. The franchiser not
        only sells intangible property, but also insists that franchisee agrees
        to follow strict rules as to how it does business.
4. Joint Ventures
        Typically a 50/50 venture – a favored mode for entering a new market
5. Wholly-Owned Subsidiaries
        Parent company owns 100% of subsidiary’s stock – setup or acquire




Copyright © Houghton Mifflin Company. All rights reserved.                     8 | 73
Advantages and Disadvantages
      of Different Entry Modes
                                                             Table 8.1




Copyright © Houghton Mifflin Company. All rights reserved.        8 | 74
Global Strategic Alliances
Global Strategic Alliances are cooperative agreements between
companies from different countries that are actual or potential
competitors. They range from short-term contractual cooperative
arrangements to formal joint ventures with equity participation.
 Advantages
      •   Facilitate entry into a foreign market
      •   Share fixed costs and associated risks
      •   Bring together complementary skills and assets
      •   Set technological standards for its industry
 Disadvantages
      • Give competitors a low-cost route to gain new
        technology and market access
  Some alliances benefit the company.
   Beware, alliances can end up giving away technology
    and market access with very little gained in return.
Copyright © Houghton Mifflin Company. All rights reserved.         8 | 75
Group Assignment 6

Suppose you have the opportunity to
 expand outside the boundaries of the
 UAE, which strategy would you use and
 why (Locate your self on the cost
 pressure-local responsiveness chart)?




Copyright © Houghton Mifflin Company. All rights reserved.   2 | 76
LO2_f

   Analyze the strategies that
corporations pursue to build and
  restructure their portfolio of
          businesses.
Corporate-Level Strategy
Corporate-Level Strategy: How do we sustain competitive
advantages in our current business? What new businesses
or industries do we wish to enter?
 Corporate strategy is used to identify:
 1. Businesses or industries that the company should
    compete in
 2. Value creation activities that the company should
    perform in those businesses
 3. Methods to enter or leave businesses or industries
    in order to maximize its long-run profitability

         Companies must adopt a long-term perspective
           in formulating a corporate-level strategy.

Copyright © Houghton Mifflin Company. All rights reserved.   9 | 78
Corporate-Level Strategy and
    the Multibusiness Model
A multibusiness company must construct its
   business model at two levels:
1. Business models and strategies
        for each business unit or division in every industry in
        which it competes
2. Higher-level multibusiness model
        that justifies its entry into different businesses
        and industries




Copyright © Houghton Mifflin Company. All rights reserved.        9 | 79
Repositioning and Redefining
   A Company’s Business Model
Corporate-level strategies are primarily directed toward
improving a company’s competitive advantage and profitability
in its present business or product line:
 Horizontal Integration (staying in the same industry)
      • The process of acquiring or merging with industry
        competitors
 Vertical Integration
      • Expanding operations backward into an industry that
        produces inputs for the company or forward into an
        industry that distributes the company’s products
 Strategic Outsourcing
      • Letting some value creation activities within a business
        be performed by an independent entity

Copyright © Houghton Mifflin Company. All rights reserved.    9 | 80
Horizontal Integration:
                 Single-Industry Strategy
Horizontal Integration: the process of acquiring or merging
with industry competitors in an effort to achieve the
competitive advantages that come with large scale and scope.
Staying inside a single industry allows a
company to:
 Focus resources

        Resources devoted to competing
        successfully in one area
 ‘Stick to the knitting’
                      Company stays focused on
        what it does best
Copyright © Houghton Mifflin Company. All rights reserved.   9 | 81
Benefits of Horizontal Integration
Profits and profitability increase when horizontal
integration:
1. Lowers the cost structure
      • Creates increasing economies of scale
      • Reduces the duplication of resources between two companies
2. Increases product differentiation
      • Product bundling – broader range at single combined price (Vitamin C bottle
          same price as Vitamin D)
      • Total solution – saving customers time and money (a company purchases
          competitors to bring to market a complete set of products (such as Multivitamins)
      • Cross-selling – leveraging established customer relationships
3. Replicates the business model
      • Replicate the business model success in other market segment
        within the same industry
4. Reduces industry rivalry
      • Eliminate excess capacity in an industry
      • Easier to implement tacit price coordination among rivals
5. Increases bargaining power
      • Increased market power over suppliers and buyers
      • Gain greater control
Copyright © Houghton Mifflin Company. All rights reserved.                                    9 | 82
Problems with
      Horizontal Integration
A wealth of data suggests that the majority of mergers
and acquisitions DO NOT create value and that many
may actually DESTROY value.
 Implementing a horizontal integration is not an easy
  task
    • Problems associated with merging very different company
      cultures
    • High management turnover in the acquired company when the
      acquisition is a hostile one
    • Tendency of managers to overestimate the benefits to be had in
      the merger
    • Tendency of managers to underestimate the problems involved in
      merging their operations
 The merger may be blocked if merger is perceived to:
    • Create a dominant competitor
    • Create too much industry consolidation
    • Have the potential for future abuse of market power
Copyright © Houghton Mifflin Company. All rights reserved.        9 | 83
Vertical Integration: Entering New
             Industries
 Backward Vertical Integration
      • Company expands its operations into an industry that
        produces inputs to the company’s products
 Forward Vertical Integration
      • Company expands into an industry that uses, distributes, or
        sells the company’s products
 Full Integration
      • Company produces all of a particular input from its own
        operations
      • Disposes of all of its completed products through its own
        outlets
 Taper Integration
      • In addition to company-owned suppliers, the company will
        also use other suppliers for inputs or independent outlets in
        addition to company-owned outlets
Copyright © Houghton Mifflin Company. All rights reserved.          9 | 84
Full and Taper Integration
                                                             Figure 9.3




Copyright © Houghton Mifflin Company. All rights reserved.         9 | 85
Alternative to Vertical Integration
Short-term contracts with suppliers
 (competitive bidding)
      • Suppliers are forced to compete on price
Strategic Alliances (Long-Term
 Contracting)
      • Cooperative relationship
      • Work jointly
      • Becomes substitute to vertical integration



Copyright © Houghton Mifflin Company. All rights reserved.   2 | 86
Strategic Outsourcing
Strategic Outsourcing allows one or more of a company’s
value-chain activities or functions to be performed by
independent specialized companies that focus all their
skills and knowledge on just one kind of activity.
 Company is choosing to focus on a fewer
  number of value-creation activities
            In order to strengthen its business model
 Companies typically focus on noncore or
  nonstrategic activities
            In order to determine if they can be performed more
             effectively and efficiently by independent specialized
             companies
 Virtual Corporation
            Describes companies that have pursued extensive
             strategic outsourcing
Copyright © Houghton Mifflin Company. All rights reserved.            9 | 87
Strategic Outsourcing of Primary
      Value Creation Functions
                                                             Figure 9.4




Copyright © Houghton Mifflin Company. All rights reserved.         9 | 88
Group Assignment 7
In your newly developed UAE-based
 company which of the following (you
 can choose more than one) would you
 pursue and why
      •   Horizontal Integration
      •   Vertical Integration
      •   Strategic Alliance
      •   Outsourcing




Copyright © Houghton Mifflin Company. All rights reserved.   2 | 89

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Lo2(2)

  • 1. LO2: Analysis of the process of strategy formulation and examine various strategies adopted by businesses Copyright © Houghton Mifflin Company. All rights reserved. 2|1
  • 2. LO2_a Examine the framework that managers can use to analyze the external environment of their company.
  • 3. External Analysis The purpose of external analysis is to identify the strategic opportunities and threats in the organization’s operating environment. External Analysis requires an assessment of:  Industry environment in which company operates • Competitive structure of industry • Competitive position of the company • Competitiveness and position of major rivals  The country or national environments in which company competes  The wider socioeconomic or macroenvironment that may affect the company and its industry • Social • Legal • Technological • Government • • International Macroeconomic Copyright © Houghton Mifflin Company. All rights reserved. 2|3
  • 4. External Analysis: Opportunities and Threats Analyzing the dynamics of the industry in which an organization competes to help identify: Opportunities Threats Conditions in the Conditions in the environment that a environment that company can take endanger the integrity advantage of to and profitability of become more the company’s profitable business Copyright © Houghton Mifflin Company. All rights reserved. 2|4
  • 5. Industry Analysis: Defining an Industry  Industry • A group of companies offering products or services that are close substitutes for each other and that satisfy the same basic customer needs • Industry boundaries may change as customer needs evolve and technology changes  Sector • A group of closely related industries (eg. Computer Hardware, component, and software industries)  Market Segments • Distinct groups of customers within an industry • Can be differentiated from each other with distinct attributes and specific demands Industry analysis begins by focusing on the overall industry – before considering market segment or sector-level issues Copyright © Houghton Mifflin Company. All rights reserved. 2|5
  • 6. The Computer Sector: Industries and Segments Figure 2.1 Copyright © Houghton Mifflin Company. All rights reserved. 2|6
  • 7. Porter’s Five Forces Model Risk of Entry by Potential Competitors Industry Rivalry Bargaining Power of Buyers Bargaining Power of Suppliers Threat of Substitutes Copyright © Houghton Mifflin Company. All rights reserved. 2|7
  • 8. How the Five Forces Shape Competition within an Industry The stronger that each of these five forces is, the more limited is the ability of established companies to raise prices and earn greater profits within their industry. • A weak competitive force » may be viewed as an opportunity as it allows company to earn greater profits • A strong competitive force » may be viewed as a threat as it depresses industry profits • Strength of forces may change as industry conditions change Copyright © Houghton Mifflin Company. All rights reserved. 2|8
  • 9.  Risk of Entry by Potential Competitors Potential Competitors are companies that are not currently competing in an industry but have the capability to do so if they choose. Barriers to new entrants include: 1. Economies of Scale – as firms expand output unit costs fall via:  Cost reductions – through mass production  Discounts on bulk purchases – of raw material and standard parts  Cost advantages/savings – of spreading costs over large volume 2. Brand Loyalty  Achieved by creating well-established customer preferences  Difficult for new entrants to take market share from established brands 3. Absolute Cost Advantages – relative to new entrants  Accumulated experience – in production and key business processes  Control of particular inputs required for production  Lower financial risks – access to cheaper funds 4. Customer Switching Costs for Buyers – where significant 5. Government Regulation  May be a barrier to enter certain industries Copyright © Houghton Mifflin Company. All rights reserved. 2|9
  • 10.  Rivalry Among Established Companies Competitive Rivalry refers to the competitive struggle between companies in the same industry to gain market share from each other. Intensity of rivalry is a function of: 1. Industry Competitive Structure  Number and size distribution of companies  Consolidated (high entry barrier) versus fragmented industries (low entry barrier) 2. Demand Conditions  Growing demand – tends to moderate competition and reduce rivalry  Declining demand – encourages rivalry for market share and revenue 3. Cost Conditions  High fixed costs – profitability leveraged by sales volume  Slow demand and growth – can result in intense rivalry and lower profits 4. Height of Exit Barriers – prevents companies from leaving industry  Write-off of investment in assets  High fixed costs of exit  Economic dependence on industry  Emotional attachment to industry  Maintain assets  Bankruptcy regulations Copyright © Houghton Mifflin Company. All rights reserved. 2 | 10
  • 11.  Bargaining Power of Buyers Industry Buyers may be the consumers or end-users who ultimately use the product or intermediaries that distribute or retail the products. These buyers are most powerful when: 1. Buyers are dominant.  Buyers are large and few in number.  The industry supplying the product is composed of many small companies. 2. Buyers purchase in large quantities.  Buyers have purchasing power as leverage for price reductions. 3. The industry is dependant on the buyers.  Buyers purchase a large percentage of a company’s total orders. 4. Switching costs for buyers are low.  Buyers can play off the supplying companies against each other. 5. Buyers can purchase from several supplying companies at once. 6. Buyers can threaten to enter the industry themselves.  Buyers produce themselves and supply their own product.  Buyers can use threat of entry as a tactic to drive prices down. Copyright © Houghton Mifflin Company. All rights reserved. 2 | 11
  • 12.  Bargaining Power of Suppliers Suppliers are organizations that provide inputs such as material and labor into the industry. These suppliers are most powerful when: 1. The product supplied is vital to the industry and has few substitutes. 2. The industry is not an important customer to suppliers.  Suppliers are not significantly affected by the industry. 3. Switching costs for companies in the industry are significant.  Companies in the industry cannot play suppliers against each other. 4. Suppliers can threaten to enter their customers’ industry.  Suppliers can use their inputs to produce and compete with companies already in the industry. 5. Companies in the industry cannot threaten to enter their suppliers’ industry by making their own inputs. Copyright © Houghton Mifflin Company. All rights reserved. 2 | 12
  • 13.  Substitute Products Substitute Products are the products from different businesses or industries that can satisfy similar customer needs. 1. The existence of close substitutes is a strong competitive threat.  Substitutes limit the price that companies can charge for their product. 2. Substitutes are a weak competitive force if an industry’s products have few close substitutes.  Other things being equal, companies in the industry have the opportunity to raise prices and earn additional profits. Copyright © Houghton Mifflin Company. All rights reserved. 2 | 13
  • 14. Group Assignment 2 • Identify the industry of your chosen company • Perform Porter’s 5 forces model analysis • List the main threats and opportunities in the external environment
  • 15. LO2_b Examine the competitive advantage of business firms by analyzing why some companies outperform others. Internal Analysis
  • 16. Internal Analysis: Strengths and Weaknesses Internal analysis, along with the external analysis of the company’s environment, gives managers the information to choose the strategies and business model to attain a sustained competitive advantage. Strengths Weaknesses Assets that boost Liabilities that profitability depress profitability Copyright © Houghton Mifflin Company. All rights reserved. 3 | 16
  • 17. Internal Analysis The purpose of internal analysis is to pinpoint the strengths and weaknesses of the organization. It includes assessments of:  The firm’s resources (tangible [land, buildings, equipments, etc] and intangible [brand name, reputation, knowledge, skills, intellectual property) and capabilities (skills at coordinating resources) Distinctive competencies (e.g. Toyota Manufacturing) Building and sustaining a competitive advantage requires a company to achieve superior: • Efficiency • Innovations • Quality • Responsiveness to customers Copyright © Houghton Mifflin Company. All rights reserved. 3 | 17
  • 18. Strategy, Resources, Capabilities, and Competencies Figure 3.1 Copyright © Houghton Mifflin Company. All rights reserved. 3 | 18
  • 19. Competitive Advantage, Value Creation, and Profitability How profitable a company becomes depends on three basic factors: 1. Value or utility the customer gets from owning the product 2. Price that a company charges for its products 3. Costs of creating that product  Consumer surplus is the “excess” utility a consumer captures beyond the price paid Basic Principle: the more utility that consumers get from a company’s products or services, the more pricing options the company has. Copyright © Houghton Mifflin Company. All rights reserved. 3 | 19
  • 20. The Value Chain Figure 3.5 A company is a chain of activities for transforming inputs into outputs that customers value – including the primary and support activities. Copyright © Houghton Mifflin Company. All rights reserved. 3 | 20
  • 21. Building Blocks of Competitive Advantage Figure 3.6 Copyright © Houghton Mifflin Company. All rights reserved. 3 | 21
  • 22. Efficiency  Measured by the quantity of inputs it takes to produce a given output: Efficiency = Outputs / Inputs  Productivity leads to greater efficiency and lower costs: • Employee productivity • Capital productivity Superior efficiency helps a company attain a competitive advantage through a lower cost structure. Copyright © Houghton Mifflin Company. All rights reserved. 3 | 22
  • 23. Quality  Quality products are goods and services that are: • Reliable and • Differentiated by attributes that customers perceive to have higher value  A perception of quality allows a firm to differentiate its products in the eyes of its customers. Superior quality = customer perception of greater value in a product’s attributes Form, features, performance, durability, reliability, style, design Copyright © Houghton Mifflin Company. All rights reserved. 3 | 23
  • 24. Innovation Innovation is the act of creating new products or new processes • Product innovation » Creates products that customers perceive as more valuable and » Increases the company’s pricing options • Process innovation » Creates value by lowering production costs Successful innovation can be a major source of competitive advantage – by giving a company something unique. Copyright © Houghton Mifflin Company. All rights reserved. 3 | 24
  • 25. Customer Responsiveness Identifying and satisfying customers’ needs – better than the competitors do.  Enhanced customer responsiveness: Customer response time, design, service, after-sales service and support Superior responsiveness to customers differentiates a company’s products and services and leads to brand loyalty and premium pricing. Copyright © Houghton Mifflin Company. All rights reserved. 3 | 25
  • 26. Company’s Business Model Utilize company’s distinctive competencies to differentiate its products and/or lower its cost structure A business model encompasses how the company will: •Select its customers • Deliver those goods and •Define and differentiate its services to the market • Organize activities within •Create value for its customers the company •Acquire and keep customers • Configure its resources •Produce goods or services • Achieve and sustain a high •Lower costs level of profitability • Grow the business over time Copyright © Houghton Mifflin Company. All rights reserved. 1 | 26
  • 27. Competitive Advantage  Competitive Advantage • A firm’s profitability is greater than the average profitability for all firms in its industry. • Excellent business model, distinctive competencies, and excellent strategies lead to competitive advantage and superior profitability  Sustained Competitive Advantage • A firm maintains above average and superior profitability and profit growth for a number of years. Copyright © Houghton Mifflin Company. All rights reserved. 3 | 27
  • 28. Analyzing Competitive Advantage and Profitability To identify strengths and weaknesses effectively, a company needs to compare, or benchmark, the performance of their company with respect to historic performance and competitors. This helps determine whether 1. They are more or less profitable than competitors and whether performance has been improving or deteriorating over time 2. Their company’s strategies are maximizing the value being created 3. Their cost structure is out of line with those of competitors 4. They are using the resources of the company to the greatest effect Copyright © Houghton Mifflin Company. All rights reserved. 3 | 28
  • 29. Why Companies Fail  Inertia • Companies find it difficult to change their strategies and structures  Prior Strategic Commitments • Limit a company’s ability to imitate and cause competitive disadvantage  The Icarus Paradox • A company can become so specialized and inner-directed based on past success that it loses sight of market realities When a company loses its competitive advantage, its profitability falls below that of the industry.  It loses the ability to attract and generate resources.  Profit margins and invested capital shrink rapidly. Copyright © Houghton Mifflin Company. All rights reserved. 3 | 29
  • 30. Avoiding Failure: Sustaining Competitive Advantage 1. Focus on the Building Blocks of Competitive Advantage Develop distinctive competencies and superior performance in:  Efficiency  Quality  Innovation  Responsiveness to Customers 2. Institute Continuous Improvement and Learning 3. Track Best Practice and Use Benchmarking 4. Overcome Inertia Luck may play a role in success, so always exploit a lucky break - but remember: “The harder I work, the luckier I seem to get.” J P Morgan Copyright © Houghton Mifflin Company. All rights reserved. 3 | 30
  • 31. Differences in Industry and Company Performance A Company’s Profitability and Profit Growth are determined by two main factors: The overall performance of its industry relative to other industries Its relative success in its industry as compared to the competitors Copyright © Houghton Mifflin Company. All rights reserved. 1 | 31
  • 32. Performance in Nonprofit Enterprises Nonprofit entities such as government agencies, universities, and charities: • Are not in business to make a profit • BUT…still need to use their resources efficiently and effectively • Must meet goals • Set strategies to achieve goals and compete with other nonprofits for scarce resources A successful strategy gives potential donors a compelling message as to why they should contribute. Copyright © Houghton Mifflin Company. All rights reserved. 1 | 32
  • 33. Group Assignment 3 • Perform internal analysis of reviewing the resources, capabilities, and competencies of a company. Then evaluate the building blocks of competitive advantage • List all the strengths and weaknesses of each of the items above (resources, capabilities, quality, innovation, efficiency, customer responsiveness)
  • 34. LO2_c Examine how functional level strategies can help to achieve efficiency, innovation and customer responsiveness.
  • 35. SWOT Analysis  SWOT analyses help to identify strategies that align a company’s resources and capabilities to its environment – in order to create and sustain a competitive advantage.  Analyze all internal strength  Analyze all internal weaknesses  Analyze all external opportunities  Analyze all external threats Copyright © Houghton Mifflin Company. All rights reserved. 1 | 35
  • 36. Functional-Level Strategies Functional-level strategies are strategies aimed at improving the effectiveness of a company’s operations.  Functional-level strategies aim to give a firm superior: • Efficiency • Quality • Innovation • Customer responsiveness This leads to a competitive advantage and superior profitability and profit growth. Copyright © Houghton Mifflin Company. All rights reserved. 4 | 36
  • 37. Achieving Superior Efficiency  Economies of scale Unit cost reductions associated with a large scale of output • Ability to spread fixed costs over a large production volume • Ability of companies producing in large volumes to achieve a greater division of labor and specialization • Specialization has favorable impact on productivity by enabling employees to become very skilled at performing a particular task  Diseconomies of scale Unit cost increases associated with a large scale of output • Increased bureaucracy associated with large-scale enterprises • Resulting managerial inefficiencies Copyright © Houghton Mifflin Company. All rights reserved. 4 | 37
  • 38. Economies and Diseconomies of Scale Figure 4.2 Copyright © Houghton Mifflin Company. All rights reserved. 4 | 38
  • 39. Learning Effects Learning Effects are cost savings that come from learning by doing. • Labor productivity Learn by repetition how to best carry out the task • Management efficiency Learn over time how to best run the operation • Realization of learning effects implies a downward shift of the entire unit cost curve As labor and management become more efficient over time at every level of output The Experience Curve is the systematic lowering of the cost structure and consequent unit cost reductions that occur over the life of a product Copyright © Houghton Mifflin Company. All rights reserved. 4 | 39
  • 40. Flexible Manufacturing and Mass Customization (Response)  Flexible Manufacturing Technology “Lean Production” technology that: • Reduces setup times for complex equipment • Improves scheduling to increase use of individual machines • Improves quality control at all stages of the manufacturing process • Increases efficiency and lowers unit costs  Mass Customization Ability to use flexible manufacturing technology to reconcile two goals that were once thought incompatible: • Low cost and • Differentiation through product customization Copyright © Houghton Mifflin Company. All rights reserved. 4 | 40
  • 41. Materials Management and Supply Chain  Materials Management encompasses the activities necessary to get inputs and components to a production facility, through the production process, and through the distribution system to the end-user • Many sources of cost in this process • Significant opportunities for cost reduction through more efficient materials management • Just-in-Time (JIT) Inventory System to economize holding costs: » Have components arrive to manufacturing just prior to need in production process » Have finished goods arrive at retail just prior to stock out  Supply Chain Management is the task of managing the flow of inputs to a company’s processes to minimize inventory holding and maximize inventory turnover Copyright © Houghton Mifflin Company. All rights reserved. 4 | 41
  • 42. Achieving Superior Innovation Building distinctive competencies that result in innovation is the most important source of competitive advantage.  Innovation can: • Result in new products that better satisfy customer needs • Differentiate products and charge a premium price and lower cost structure • Improve the quality of existing products • Reduce costs  Innovation can be imitated - Successful new product So it must be continuous launches are major drivers of superior profitability. Copyright © Houghton Mifflin Company. All rights reserved. 4 | 42
  • 43. Marketing • Marketing strategy refers to the position that a company takes regarding: Pricing, Promotion, Advertising, Product Design, Distribution • Marketing strategy can reduce costs by lowering customer defection rates and increasing loyalty Quality • TQM (Continuous Improvement) • Six Sigma Copyright © Houghton Mifflin Company. All rights reserved. 4 | 43
  • 44. R&D Strategy  Research and Development (R&D) Roles of R&D in helping a company achieve greater efficiency and lower cost structure: 1. Boost efficiency by designing products that are easy to manufacture • Reduce the number of parts that make up a product – reduces assembly time • Design for manufacturing – requires close coordination with production and R&D 1. Help a company have a lower cost structure by pioneering process innovations • Reduce process setup times • Flexible manufacturing • An important source of competitive advantage Copyright © Houghton Mifflin Company. All rights reserved. 4 | 44
  • 45. Human Resource Strategy Goal: to improve employee productivity.  Hiring strategy Assures that the people a company hires have the attributes that match the strategic objectives of the company  Employee training Upgrades employee skills to perform tasks faster and more accurately  Self-managing teams Members coordinate their own activities and make their own hiring, training, work, and reward decisions  Pay for performance Linking pay to individual and team performance can help to increase employee productivity Copyright © Houghton Mifflin Company. All rights reserved. 4 | 45
  • 46. Materials Management and Supply Chain  Materials Management encompasses the activities necessary to get inputs and components to a production facility, through the production process, and through the distribution system to the end-user (Significant opportunities for cost reduction through more efficient materials management ) • Just-in-Time (JIT) Inventory System to economize holding costs: » Have components arrive to manufacturing just prior to need in production process » Have finished goods arrive at retail just prior to stock out  Supply Chain Management Information Systems Information systems’ impact on productivity is wide- ranging:  Web-based information systems can automate many activities and Automates interactions between – Company and customers – Company and suppliers Copyright © Houghton Mifflin Company. All rights reserved. 4 | 46
  • 47. Group Assignment 4 • Perform SWOT Analysis • Pick the best opportunity that capitalizes on your strengths, eliminate weaknesses, and limit your threats • Suggest what your company should do in terms of functional level strategies
  • 48. LO2_d Analyze the factors that facilitate business level strategy to enable a firm to compete effectively in the market place.
  • 49. Business-Level Strategy A successful business model (company’s conception of how various strategies pursued by company fit together into a whole) results from business-level strategies that create a competitive advantage over its rivals. Firms must decide/evaluate: 1. Customer needs – WHAT is to be satisfied 2. Customer groups – WHO is to be satisfied 3. Distinctive competencies – HOW customers are to be satisfied Copyright © Houghton Mifflin Company. All rights reserved. 5 | 49
  • 50. Formulating the Business Model: Customer Needs and Product Differentiation  Customer needs The desires, wants, or cravings that can be satisfied through product attributes  Customers choose a product based on: 1. The way the product is differentiated from other products of its type 2. The price of the product  Product differentiation Designing products to satisfy customers’ needs in ways that competing products cannot. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 50
  • 51. Formulating the Business Model: Customer Groups and Market Segmentation  Market Segmentation The way customers can be grouped based on important differences in their needs or preferences  Main Approaches to Segmenting Markets 1. Ignore differences in customer segments – Make a product for the typical or average customer (company decides to not differentiate its product but compete on cost) 2. Recognize differences between customer groups – Make products that meet the needs of all or most customer groups (customer responsiveness is high and customization is important) 3. Target specific segments – Choose to focus on and serve just one or two selected segments (focus on low price or differentiation) Copyright © Houghton Mifflin Company. All rights reserved. 5 | 51
  • 52. Identifying Customer Groups and Market Segments Figure 5.1 Copyright © Houghton Mifflin Company. All rights reserved. 5 | 52
  • 53. Implementing the Business Model Building Distinctive Competencies To develop a successful business model, strategic managers must devise a set of strategies that determine: • How to DIFFERENTIATE their product • How to PRICE their product • How to SEGMENT their markets • How WIDE A RANGE of products to develop A profitable business model depends on providing the customer with the most value while keeping cost structures viable. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 53
  • 54. Wal-Mart’s Business Model Figure 5.3 Copyright © Houghton Mifflin Company. All rights reserved. 5 | 54
  • 55. Competitive Positioning at the Business Level Maximizing the profitability of the company’s business model is about making the right choices with regard to value creation through differentiation, costs, and pricing. Choose pricing option that compensate for extra cost of differentiation but not too high that it chokes increases in expected demand Figure 5.4 Source: Copyright © C. W. L. Hill & G. R. Jones, “The Dynamics of Business-Level Strategy,” (unpublished manuscript, 2002). Copyright © Houghton Mifflin Company. All rights reserved. 5 | 55
  • 56. Cost Leadership Cost leaders establish a cost structure that allows them to provide goods and services at lower unit costs than competitors. (can use Chaining and Franchising to obtain advantage of cost leadership) Strategic Choices • The cost leader does not try to be the industry innovator. • The cost leader positions its products to appeal to the “average” or typical customer. • The overriding goal of the cost leader is to increase efficiency and lower its costs relative to industry rivals. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 56
  • 57. Advantages of Cost Leadership Strategies  Protected from industry competitors by cost advantage  Less affected by increased prices of inputs if there are powerful suppliers  Less affected by a fall in price of inputs if there are powerful buyers  Purchases in large quantities increase bargaining power over suppliers  Ability to reduce price to compete with substitute products  Low costs and prices are a barrier to entry Cost leaders are able to charge a lower price or are able to achieve superior profitability than their competitors at the same price. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 57
  • 58. Disadvantages of Cost Leadership Strategies  Competitors may lower their cost structures.  Competitors may imitate the cost leader’s methods.  Cost reductions may affect demand (example reducing costs on warranty and customer service might lead customers to leave). Copyright © Houghton Mifflin Company. All rights reserved. 5 | 58
  • 59. Differentiation Companies with a differentiation strategy create a product that is different or distinct from its competitors in an important way. Strategic Choices • A differentiator: » Stives to differentiate itself on as many dimensions as possible. » Focuses on quality, innovation, and responsiveness to customer needs. » May segment the market in many niches. » Concentrates on the organizational functions that provide a source of distinct advantages. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 59
  • 60. Advantages of Differentiation Strategies  Customers develop brand loyalty.  Powerful suppliers are not a problem because the company is geared more toward the price it can charge than its costs.  Differentiators can pass price increases on to customers.  Powerful buyers are not a problem because the product is distinct.  Differentiation and brand loyalty are barriers to entry.  The threat of substitute products depends on competitors’ ability to meet customer needs. Differentiators can create demand for their distinct products and charge a premium price, resulting in greater revenue and higher profitability. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 60
  • 61. Disadvantages of Differentiation Strategies  Difficulty maintaining long-term distinctiveness in customers’ eyes. • Agile competitors can quickly imitate. • Patents and first-mover advantage are limited in their duration.  Difficulty maintaining premium price. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 61
  • 62. Focus The focuser strives to serve the need of a targeted niche market segment where it has either a low-cost or differentiated competitive advantage. Strategic Choices • The focuser selects a specific market niche that may be based on:  Geography  Type of customer  Segment of product line • Focused company positions itself as either:  Low-Cost or  Differentiator Copyright © Houghton Mifflin Company. All rights reserved. 5 | 62
  • 63. Advantages of Focus Strategies  The focuser is protected from rivals to the extent it can provide a product or service they cannot.  The focuser has power over buyers because they cannot get the same thing from anyone else.  The threat of new entrants is limited by customer loyalty to the focuser.  Customer loyalty lessens the threat from substitutes.  The focuser stays close to its customers and their changing needs. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 63
  • 64. Disadvantages of Focus Strategies  The focuser is at a disadvantage with regard to powerful suppliers because it buys in small volume (but it may be able to pass costs along to loyal customers).  Because of low volume, a focuser may have higher costs than a low-cost company.  The focuser’s niche may disappear because of technological change or changes in customers’ tastes.  Differentiators will compete for a focuser’s niche. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 64
  • 65. Competitive Positioning: Strategic Groups Strategic Groups are groups of companies that follow a business model similar to other companies within their strategic group (eg. LuLu, Coop and Carrefour all compete on low cost, they become a strategic group), but are different from that of other companies in other strategic groups. Implications of Strategic Groups for Competitive Positioning • Strategic managers must: 1. Map their competitors 2. Better understand changes in the industry 3. Determine which strategies are successful 4. Fine tune or radically alter business models and strategies to improve competitive position Copyright © Houghton Mifflin Company. All rights reserved. 5 | 65
  • 66. Failures in Competitive Positioning  Many companies, through neglect, ignorance or error: • Do not work continually to improve their business model • Do not perform strategic group analysis • Often fail to identify and respond to changing opportunities and threats in the industry environment  Companies lose their position on the value frontier when: • They have lost their source of competitive advantage • Their rivals have found ways to push out the value creation frontier and leave them behind There is no more important task than ensuring that the company is optimally positioned against its rivals to compete for customers. Copyright © Houghton Mifflin Company. All rights reserved. 5 | 66
  • 67. Group Assignment 5 • Draft a Business Model figure similar to Wal- Mart’s figure 5.3 • Discuss how you will position yourself in the market place in term of positioning strategies discussed (cost leadership, differentiation, focus) Copyright © Houghton Mifflin Company. 2 | 67 All rights reserved.
  • 68. LO2_e Examine various ways in which companies can profit from global expansion
  • 69. Global Strategy: Pressures for Cost Reductions and Local Responsiveness Figure 8.2 Company A: Global Standardization Strategy Company B: Localization Strategy Company C: Transnational Strategy Company D: International Strategy Company D As Competitors emerge Company D and B strategies become less viable and •Company B would seek Company C strategy •Company D would either Copyright © Houghton Mifflin 8 | 69 seek A or C strategy Company. All rights reserved.
  • 70. Choosing a Global Strategy  Standard Globalization Strategy • Reaping the cost reductions that come from economies of scale and location economies (marketing, production, R&D) • Business model based on pursuing a low-cost strategy on a global scale Makes the most sense when there are strong pressures for cost reduction and the demand for local responsiveness is minimal  Localization Strategy • Customizing the company’s goods or services so that thy provide a good match to tastes and preferences in different national markets Most appropriate when there are substantial differences across nations with regard to consumer tastes and preferences and where cost pressures are not too intense Copyright © Houghton Mifflin Company. All rights reserved. 8 | 70
  • 71. Choosing a Global Strategy  Transnational Strategy • Company faces both strong cost pressure (Global Strategy) and strong pressure on local responsiveness (Localization Strategy) • Business model that simultaneously: » Achieves low costs » Differentiates across geographic markets » Fosters a flow of skills between subsidiaries Building an organization capable of supporting a transnational strategy is a complex and challenging task.  International Strategy • Multinational companies that sell products that serve universal needs (minimal need to differentiate) and do not face significant competitors (low cost pressure). In most international companies the head office retains tight control over marketing and product strategy. Copyright © Houghton Mifflin Company. All rights reserved. 8 | 71
  • 72. Basic Entry Decisions 1. Which overseas markets to enter (WHERE) • Assessment of long-run profit potential • Balancing the benefits, costs, and risks associate with doing business in a country 1. Timing of entry (WHEN) • First-mover advantages: preempt and build share • First-mover disadvantages: pioneering costs 1. Scale of Entry (HOW) • Entering on a large scale is a major strategic commitment • Benefits and drawbacks of small-scale entry Copyright © Houghton Mifflin Company. All rights reserved. 8 | 72
  • 73. The Choice of Entry Mode 1. Exporting Most manufacturing companies begin their global expansion as exporters and later switch to one of the other modes. 2. Licensing A foreign licensee buys the rights to produce a company’s product for a negotiated fee; licensee puts up most of the overseas capital. 3. Franchising Franchising is a specialized form of licensing. The franchiser not only sells intangible property, but also insists that franchisee agrees to follow strict rules as to how it does business. 4. Joint Ventures Typically a 50/50 venture – a favored mode for entering a new market 5. Wholly-Owned Subsidiaries Parent company owns 100% of subsidiary’s stock – setup or acquire Copyright © Houghton Mifflin Company. All rights reserved. 8 | 73
  • 74. Advantages and Disadvantages of Different Entry Modes Table 8.1 Copyright © Houghton Mifflin Company. All rights reserved. 8 | 74
  • 75. Global Strategic Alliances Global Strategic Alliances are cooperative agreements between companies from different countries that are actual or potential competitors. They range from short-term contractual cooperative arrangements to formal joint ventures with equity participation.  Advantages • Facilitate entry into a foreign market • Share fixed costs and associated risks • Bring together complementary skills and assets • Set technological standards for its industry  Disadvantages • Give competitors a low-cost route to gain new technology and market access Some alliances benefit the company. Beware, alliances can end up giving away technology and market access with very little gained in return. Copyright © Houghton Mifflin Company. All rights reserved. 8 | 75
  • 76. Group Assignment 6 Suppose you have the opportunity to expand outside the boundaries of the UAE, which strategy would you use and why (Locate your self on the cost pressure-local responsiveness chart)? Copyright © Houghton Mifflin Company. All rights reserved. 2 | 76
  • 77. LO2_f Analyze the strategies that corporations pursue to build and restructure their portfolio of businesses.
  • 78. Corporate-Level Strategy Corporate-Level Strategy: How do we sustain competitive advantages in our current business? What new businesses or industries do we wish to enter? Corporate strategy is used to identify: 1. Businesses or industries that the company should compete in 2. Value creation activities that the company should perform in those businesses 3. Methods to enter or leave businesses or industries in order to maximize its long-run profitability Companies must adopt a long-term perspective in formulating a corporate-level strategy. Copyright © Houghton Mifflin Company. All rights reserved. 9 | 78
  • 79. Corporate-Level Strategy and the Multibusiness Model A multibusiness company must construct its business model at two levels: 1. Business models and strategies for each business unit or division in every industry in which it competes 2. Higher-level multibusiness model that justifies its entry into different businesses and industries Copyright © Houghton Mifflin Company. All rights reserved. 9 | 79
  • 80. Repositioning and Redefining A Company’s Business Model Corporate-level strategies are primarily directed toward improving a company’s competitive advantage and profitability in its present business or product line:  Horizontal Integration (staying in the same industry) • The process of acquiring or merging with industry competitors  Vertical Integration • Expanding operations backward into an industry that produces inputs for the company or forward into an industry that distributes the company’s products  Strategic Outsourcing • Letting some value creation activities within a business be performed by an independent entity Copyright © Houghton Mifflin Company. All rights reserved. 9 | 80
  • 81. Horizontal Integration: Single-Industry Strategy Horizontal Integration: the process of acquiring or merging with industry competitors in an effort to achieve the competitive advantages that come with large scale and scope. Staying inside a single industry allows a company to:  Focus resources Resources devoted to competing successfully in one area  ‘Stick to the knitting’ Company stays focused on what it does best Copyright © Houghton Mifflin Company. All rights reserved. 9 | 81
  • 82. Benefits of Horizontal Integration Profits and profitability increase when horizontal integration: 1. Lowers the cost structure • Creates increasing economies of scale • Reduces the duplication of resources between two companies 2. Increases product differentiation • Product bundling – broader range at single combined price (Vitamin C bottle same price as Vitamin D) • Total solution – saving customers time and money (a company purchases competitors to bring to market a complete set of products (such as Multivitamins) • Cross-selling – leveraging established customer relationships 3. Replicates the business model • Replicate the business model success in other market segment within the same industry 4. Reduces industry rivalry • Eliminate excess capacity in an industry • Easier to implement tacit price coordination among rivals 5. Increases bargaining power • Increased market power over suppliers and buyers • Gain greater control Copyright © Houghton Mifflin Company. All rights reserved. 9 | 82
  • 83. Problems with Horizontal Integration A wealth of data suggests that the majority of mergers and acquisitions DO NOT create value and that many may actually DESTROY value.  Implementing a horizontal integration is not an easy task • Problems associated with merging very different company cultures • High management turnover in the acquired company when the acquisition is a hostile one • Tendency of managers to overestimate the benefits to be had in the merger • Tendency of managers to underestimate the problems involved in merging their operations  The merger may be blocked if merger is perceived to: • Create a dominant competitor • Create too much industry consolidation • Have the potential for future abuse of market power Copyright © Houghton Mifflin Company. All rights reserved. 9 | 83
  • 84. Vertical Integration: Entering New Industries  Backward Vertical Integration • Company expands its operations into an industry that produces inputs to the company’s products  Forward Vertical Integration • Company expands into an industry that uses, distributes, or sells the company’s products  Full Integration • Company produces all of a particular input from its own operations • Disposes of all of its completed products through its own outlets  Taper Integration • In addition to company-owned suppliers, the company will also use other suppliers for inputs or independent outlets in addition to company-owned outlets Copyright © Houghton Mifflin Company. All rights reserved. 9 | 84
  • 85. Full and Taper Integration Figure 9.3 Copyright © Houghton Mifflin Company. All rights reserved. 9 | 85
  • 86. Alternative to Vertical Integration Short-term contracts with suppliers (competitive bidding) • Suppliers are forced to compete on price Strategic Alliances (Long-Term Contracting) • Cooperative relationship • Work jointly • Becomes substitute to vertical integration Copyright © Houghton Mifflin Company. All rights reserved. 2 | 86
  • 87. Strategic Outsourcing Strategic Outsourcing allows one or more of a company’s value-chain activities or functions to be performed by independent specialized companies that focus all their skills and knowledge on just one kind of activity.  Company is choosing to focus on a fewer number of value-creation activities  In order to strengthen its business model  Companies typically focus on noncore or nonstrategic activities  In order to determine if they can be performed more effectively and efficiently by independent specialized companies  Virtual Corporation  Describes companies that have pursued extensive strategic outsourcing Copyright © Houghton Mifflin Company. All rights reserved. 9 | 87
  • 88. Strategic Outsourcing of Primary Value Creation Functions Figure 9.4 Copyright © Houghton Mifflin Company. All rights reserved. 9 | 88
  • 89. Group Assignment 7 In your newly developed UAE-based company which of the following (you can choose more than one) would you pursue and why • Horizontal Integration • Vertical Integration • Strategic Alliance • Outsourcing Copyright © Houghton Mifflin Company. All rights reserved. 2 | 89