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Communication McGraw-Hill/Irwin Contemporary Management, 5/e Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved. chapter sixteen
Learning Objectives ,[object Object],[object Object],[object Object]
Learning Objectives ,[object Object],[object Object],[object Object]
Communication and Management ,[object Object],[object Object]
Communication and Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Communication Process ,[object Object],[object Object],[object Object]
The Communication Process Figure 16.1
Question? ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Communication Process ,[object Object],[object Object],[object Object],[object Object]
The Communication Process ,[object Object],[object Object],[object Object]
The Communication Process ,[object Object],[object Object],[object Object]
Verbal & Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object]
The Role of Perception in Communication ,[object Object],[object Object]
The Role of Perception in Communication ,[object Object],[object Object]
The Role of Perception in Communication ,[object Object],[object Object],[object Object]
The Dangers of Ineffective Communication ,[object Object]
Information Richness and Communication Media ,[object Object],[object Object],[object Object],[object Object]
Question? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Information Richness ,[object Object],[object Object]
Information Richness of Communication Media Figure 16.2
Communication Media ,[object Object],[object Object],[object Object]
Communication Media ,[object Object],[object Object],[object Object],[object Object]
Communication Media ,[object Object],[object Object],[object Object]
Communication Media ,[object Object],[object Object],[object Object]
Communication Media ,[object Object],[object Object],[object Object]
E-Mail Dos and Don’ts ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Media ,[object Object],[object Object],[object Object]
Communication Media ,[object Object],[object Object],[object Object]
Communication Networks ,[object Object],[object Object]
Communication Networks ,[object Object],[object Object],[object Object]
Communication Networks in  Groups and Teams
Figure 16.3 Communication Networks in Groups and Teams
Organization Communication Networks ,[object Object],[object Object],[object Object],[object Object]
Organization Communication Networks ,[object Object],[object Object],[object Object]
Formal and Informal Communication  Networks in an Organization Figure 16.4
Technological Advances in Communication ,[object Object],[object Object],[object Object],[object Object]
Technological Advances in Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Technological Advances in Communication ,[object Object],[object Object]
How to Be Successful Using Groupware ,[object Object],[object Object],[object Object],[object Object],[object Object]
Groupware ,[object Object],[object Object],[object Object],[object Object]
Groupware ,[object Object],[object Object]
Barriers to Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Skills for Managers as Senders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Skills for Managers as Senders ,[object Object],[object Object],[object Object]
Discussion Question? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Skills For Managers as Receivers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Movie Example: The Terminal ,[object Object],[object Object]

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Management Chapter16

Editor's Notes

  1. The correct answer is “B” – encoding. See next slide.
  2. The correct answer is “B” – see next slide
  3. There is no one best answer. Students should be familiar with all of the important communication skills. See next slide.
  4. The Terminal Viktor Navorski (Tom Hanks) has come to America to fulfill a wish of his father. While en route from Krakozhia, there is a coup in his country, leaving Viktor with no official diplomatic status. Viktor lives out his days in the airport terminal waiting for his situation to improve. In this scene, Frank Dixon (Stanley Tucci), the director of customs, is explaining the circumstances of the situation to Viktor. Is there communication between Viktor and Frank? Why or why not? What are some barriers to communication? How well was Frank using active listening?