This document provides an overview of Wanida Phoothongkan's internship experience with Exotissimo Travel Group. The 3-month internship involved working in various departments including reservations, operations, products, accounting, and MICE. Wanida learned skills in Microsoft Office, communications, tourism operations, and languages. She also gained an understanding of the company's organization, policies, and work culture. While there were some technical and assignment issues, the internship overall provided valuable real-world experience in the tourism industry.

1. Preparation for Cooperative Education
in the Tourism Industry and Field Trip
(ITI 4510)
Presented by
Wanida Phoothongkan (Ms.)
ID. 52623433019

2. Experts in Asia-In Asia
COMPANY OVERVIEW

3. EXO COMPANY OVERVIEW
Exotissimo Travel is a Leading Inbound Tour Operator and Destination
Management Company (DMC) to Vietnam, Cambodia, Laos, Myanmar,
Thailand, Indonesia And Japan.
The company organizes everything from Tailor-made Tours for
individual travelers to Memorable Incentive Trips for hundreds Of
employees.
A BRIEF HISTORY
Exotissimo Travel Established In Ho Chi Minh City In January 1993 as
The First European Invested Joint-venture Company Operating in tourism
in Vietnam . Since then the company has grown into a network of 17
Operations Offices with dedicated sales teams around The World. The
company is entering to almost 20th years of operating in Southeast Asia
and Japan now.

4. DESTINATIONS
Vietnam
Cambodia
Thailand
Myanmar
Laos
Indonesia
Japan
China (Beijing, 2015)

5. OUR NETWORK
Exotissimo Travel Group employs a team of over 550 travel
professionals in 17 operations offices.
Thailand Vietnam
Cambodia
Bangkok Ho Chi Minh City
Phnom Penh
Chiang Mai Hanoi
Siem Reap
Phuket Danang
Myanmar
Yangon
Indonesia Japan
Mandalay
Sanur, Bali Tokyo
Bagan
Heho, Inle Lake
Laos
Vientiane
Luang Prabang
Pakse

6. EXOTISSIMO PROFILES
Mr. Olivier Colomes – Co - Founder and
Chief Executive Officer
Originally hailing from France, Olivier has
been based in Asia for over 8 years. As co-
founder of Exotissimo Travel, Olivier has
grown the company from strength to
strength from it’s inception in 1993 in Ho
Chi Minh City.

7. EXOTISSIMO PROFILES
Mr. Hamish Keith – Chief Operations Officer
Hamish Keith is a long-term resident of Asia,
calling Bangkok his home for over twenty
years and actively overseas Exotissimo’s
product development to ensure we are
offering the most Experience lead tours in the
market.
Hamish has extensive experience in the
industry having launched travel brands in Asia
before joining Exotissmo as General Manager
for Exo Thailand’s launch in 1993.

8. EXOTISSIMO PROFILES
Mr. Ron Dreyer – Vice President Sales –
North America
Ron has an extensive and thorough
knowledge of the travel industry derived
from previous tenures with employers
including G Adventures, Langham Hotels
International and Marriott International.
Based in Florida, Ron is passionate about
travel is Asia and holds a deep knowledge of
Exotissimo’s seven destinations.
Ron manages relationships with Exotissimo
clients throughout the US and Canada.

9. EXISTING CLIENTS

10. EXOTISSIMO IS FULLY COMMITTED TO
DEVELOPING, OPERATING AND MARKETING
TOURISM IN A SUSTAINABLE MANNER
The Exo Foundation- A charitable fund to aid local organizations
Encouraging Cultural Respect
Treading Lightly
Supporting local charities
Working with locals to develop community-based tourism projects
Exo Cares- A booklet filled with responsible travel tips given to all of the clients

11. Access to private network
An inside track to Asia
Personalized journeys
Unparalleled Service
Total Flexibility
Informed advice
Specially-trained consultants
Top quality service on the ground
Responsible and ethical travel
COMMITMENTS TO CLIENTS

12. Exotic
Exciting
Exceptional
Extraordinary

13. EXOTISSIMO TRAVEL GROUP
EXOTISSIMO SALES OFFICES
EXOTISSIMO TRAVEL VIETNAM:
EXO TRAVEL FRANCE
Tel: (84 8) 825 1723 - Fax: (84 8) 829 5800
40 Bis, Rue Du Fg Poissonnière
E-mail: vietnam@exotissimo.com
75010 Paris
FRANCE
Tel: (33 1) 49 490 360
EXOTISSIMO TRAVEL CAMBODIA:
E-mail: exotravel@exotissimo.com
Tel: (855 23) 218 948 - Fax: (855 23) 426 586
E-mail: cambodia@exotissimo.com
EXO TRAVEL SPAIN
C/Santa Maria 32 4º A
08340, Vilassar de Mar, Barcelona
EXOTISSIMO TRAVEL LAOS:
SPAIN
Tel: (856 21) 241 861 - Fax: (856 21) 252 382
Tel: (34 93) 759 8161
E-mail: laos@exotissimo.com
E-mail: espana@exotissimo.com
EXOTISSIMO TRAVEL MYANMAR:
EXO TRAVEL GERMANY
Tel: (95 1) 255 266/427/429 - Fax: (95 1) 255 428
Kantstrasse 80, D- 10627 Berlin
E-mail: myanmar@exotissimo.com
GERMANY
Tel: (49 30) 31 80 57 55
E-mail: germany@exotissimo.com
EXOTISSIMO TRAVEL THAILAND:
Tel: (66 2) 636 0360 - Fax: (66 2) 636 0363
EXO TRAVEL AUSTRALIA
E-mail: thailand@exotissimo.com
PO Box 726, Beaconsfield , VIC 3807
AUSTRALIA
Tel: (61) 430 325 892
EXOTISSIMO TRAVEL INDONESIA
E-mail: australia@exotissimo.com
Tel: (62 361) 288 821 - Fax: (62 361) 287 073
E-mail: indonesia@exotissimo.com
EXO TRAVEL NORTH AMERICA
Tel: (1-312) 613 1600
Toll-free: (1 877) 396 8687 – (1 877) EXO TOUR
EXOTISSIMO TRAVEL JAPAN
E-mail: infoEXO@exotissimo.com
Tel: (81 3) 5772 8182 Fax: (81 3) 3470 5540
Email: japan@exotissimo.com

14. ORGANIZATION CHART

15. PRODUCTS AND SERVICES
• Leisure Travel
- Transportation Services
- Accommodation and Restaurant reservations
- Sightseeing and Adventure Tours
* Family Tours Collection * Responsible Travel Collection
* Cruises Collection * Golf Collection
* Honeymoon & Romance Collection * Luxury Trips
* Culinary Journeys * Beach Collection
* Adventure Trips (Cycling Tour Collection and Trekking Tours
Collection)
- Multilingual guides
- Visa processing and Visa-on-arrival service

16. PRODUCTS AND SERVICES
• MICE Travel
- Meeting
- Incentive
- Conference
- Exhibition
• Business Travel
- Hotels and Accommodation Reservations
- Flight Reservations and Other transport reservations

17. TARGET GROUPS
• English Market
• Canadian Market
• French Market
• UK, Australian, Eastern Europe, Dutch and Middle
East Markets
• Spanish Market
• German Market
• Asian Market

18. VOLUME OF SELLING & COMPETITORS
According to my observation and my experience of
working for creating new bookings of the company, I would
indicate about the number of clients using company’s
services and products in the present time which is over
100,000 because the company is growing up very quickly
with its high- standard of services, the service –minded of
staff to provide the professional services to exceed clients’
expectations as well as the company’s intention to give good
things back to community, environment and society.
For the competitors are Inbound Tour Operator
Company and Outbound Tour Operator Company.

19. Experts in Asia-In Asia
Training Part

20. MY POSITION & JOB SUPERVISOR
- My position is Student Trainee of Inbound
Reservation 4 (English Speaking Guide and Asian
Market).
- My Job Supervisor is Mr. Krit Nipamanee and his
position is Senior Reservation Supervisor.

21. MY DEPARTMENT

22. STRATING & ENDING DATES
My Pre – Internship period started from 2 nd April
2012 to 25 th May 2012. I worked every day from
Monday – Friday except weekend from 8. 30 a.m. to
17 .30 p.m. The total hours of my Pre – Internship
was 318 hours included some extra working hours on
Saturday and Sunday.

23. SCOPE OF WORK & RESPONSIBILITY
• Inbound Reservation 4 Dept. : Creating new bookings
by using Tourplan program, Creating a cover paper of
reservation, Making a contact with hotels and suppliers,
Responding Emails from Clients and Checking about the
company’s service costs.

24. SCOPE OF WORK & RESPONSIBILITY
• MICE Dept. : Taking Care of Zurich Insurance Incentive
Groups and facilitate the group about toilet, restaurant
directions and any requirements from clients

25. SCOPE OF WORK & RESPONSIBILITY
• Product Dept. : Adding and Updating information to
Tourplan, Collecting client's comments and complaints,
Checking about the contrast rates between company
and other supplier hotels and accommodation
• Account Dept.: Wiring some money to the tourist’s
guide accounts at the banks such as Kasikorn and
Bangkok Banks and Writing the report of tour expense

26. SCOPE OF WORK & RESPONSIBILITY
• Operation Dept. : Working the assistant of Spanish and
Portuguese Tourist guides

27. WHAT I HAVE LEARNT ABOUT COMPANY’S OPERATION
• Punctuality
• Responsibility
• Politeness
• Respect
• Accuracy of work

28. SKILLS & QUALIFICATIONS
• Skills
- Microsoft Offices : Words, Excel & Outlook
- English Skills : Reading, Writing, Speaking and Listening
- Communication Skills
- Language Skills : Basic Spanish
• Qualifications
- Tour Operator experience
- Reservation experience
- Tourist Guide experience
- Account experience
- Tourplan, Amadeus and Galileo programs

29. RELATION BETWEEN SUBJECTS & PRE - INTERNSHIP
• Introduction to Hotel
• Tour Planning
• Airline Reservation and Airline Business
• Consumer Behaviors
• Writing for Efficiency
• English for Tourism 1 – 2
• The Introduction to Statistics
• Thai Tourist Attraction
• Service Psychology
• The Arts of Human Communication
• Others

30. PROBLEMS FROM JOB ASSIGNMENTS
• Problem about the Microsoft Office Outlook Using
• Communication Problem
• Tourplan Using Problem
• Word Using Problem
• The Consulting Problem
• Stressful of Work
• Confusion Problem
• Duplicated Booking Problem
• E- Mail Writing Problem
• Company’s Equipment Problem
• Problems when I was working as assistant of tourist guide

31. SWOT ANALYSIS
• Strengths
- Excellent and Professional Staffs
- Financial structure or Financial Stability
- Position in Market and Brand Name
- Reputation
- Share structure
- Relationships to customers, suppliers and networks
- Resource and Capacities
- Corporate Culture and Environment
- A new, innovative product or service
- Perfect location to enhance the accessibility
- Quality of Services and Products
- Value Products by trying to make things different

32. SWOT ANALYSIS
• Weaknesses
- Lack of Advertising and Package tour in some languages
- Some products or services are undifferentiated from other
companies
- Poor Quality of Services and Products
- Staff is Lack of experience
- Even the company is great but working here is very stressful
sometimes

33. SWOT ANALYSIS
• Opportunities
- Try to Open New Market
- Growing the existing market
- Join more Alliances
- Increased consumer spending
- Creating the new products

34. SWOT ANALYSIS
• Threats
- Political Crisis
- Economical Crisis
- Socio – Cultural
- Trends
- A new competitor in company’s destinations
- Price wars with competitors

35. ADVANTAGES & DISADVANTAGES
• Advantages
- Variety of Products
- Professional in Inbound Operation in Southeast Asia
- Stable company
- Expert Staff in operating and providing services
- Good policies, rules and regulations
- Strong security and safety system
- Perfect environment of working

36. ADVANTAGES & DISADVANTAGES
• Disadvantages
- Computer systems problem
- Lack of modern technological equipments
- Area management problem
- Working environment problem

37. BENEFITS FROM PRE - INTERNSHIP
• Organization, system, policies and rules of company
• Microsoft Offices
• Communication Skills
• Languages Skills such as English and some basic Spanish
• Working experiences in many departments such as
reservation, operation, product, account and MICE
departments
• Learning how to work with others
• Manners, Behaviors, Disciplines in workplace
• Making new friends

38. PROBLEMS & IMPLICATIONS
• Lack of Assignment sometimes
• Technical Problems : Tourplan, computer, printer and
telephone problems
• Accessibility Problem
• Traveling Problems
• Consulted Problem

39. SOLUTIONS & RECOMMENDATIONS
• The first problem : To assign me some work or to leave some
work with one staff.
• The second problem : To always check about the system of
each equipment especially, the computer and the company
should get new IT staff also.

40. SOLUTIONS & RECOMMENDATIONS
• The third problem : To provide some new codes for the
trainee.
• The fourth problem : To inform my supervisor to leave work
early.
• The last problem : To consider which solution is the best for
solving every single problem.

41. ATTITUDE TOWARD THIS CAREER
• Tourist Guide
• Working for Operation Department as Tour Operator
• Working for MICE Department as Event Coordinator

42. CONCLUSION
The company is great in term of products & services,
policies & commitments to employees, partners,
community, environment and clients. The organization
and system of the company is also very good therefore,
working here is such a good opportunity to learn a lot of
things, to enhance the knowledge and experience in
tourism field as well as to practices to be more
professional in working. Furthermore, I totally can
practice and improve my English skills because I had to
experience English every day of my working hours.

43. THANKS FOR YOUR ATTENTION