Self-check-in machines at airports allow passengers to check themselves in by inserting their credit card or entering their flight number, answering security questions to retrieve their booking details and print a boarding pass, reducing costs and wait times. Online check-in lets passengers confirm their flight details on the airline website to print their own boarding passes and drop off luggage, improving customer satisfaction while checking in anywhere prior to their flight.

1. Air27's Problem

2. SOLUTION
SELF CHECK IN MACHINE AT THE AIRPORT
Puts credit card in machine or enter flight number on
touch screen
Passenger booking details are retrieved
Security question are answer on screen
Boarding pass is printed out(and luggage tags if
needed)
Luggage to be check in is taken to ‘bag drop’
Passport check in

3. ADVANTAGES
Reduce cost
Reduce waiting times
Passengers with only hand luggage can check in more
quickly

4. ONLINE CHECK IN
Passenger goes to airline website.
Flight details are confirmed
Passenger print out their own boarding card
Luggage to be checked in is taken to ‘bag drop’ area
Boarding pass is scanned electronically at departure
gate

5. ADVANTAGES
Reduce cost
Increase customer satisfaction
Can check in everywhere and more relax