Monolex Telecom Product Overview 8 22 2012

MVNE / MVNO & Mobile
Commerce Enablement Suite

Where Technology and
Enablement Services: MVNO : MVNE : Mobile Commerce
MVNO : MVNE : Mobile Commerce Values Unite

Monolex Telecom at a glance
We wanted to
create a back office
OPTION 1: 100% Turnkey ASP MVNO Hosted Solution
billing and rating
(Acquisition, Rating, Billing, Care, and Fulfillment)
system that could
rate virtually any
type of service on
Convergent Billing and Rating Services:
one ubiquitous bill (Cellular, Internet, Local, Long Distance, Cable, & Mobile Commerce)
and provide our
clients with a Multiple Cellular Carrier Integrations
feature rich and (System has integrated with most US based carriers)
open system
architecture. Prepaid / Post Paid / Multi Level Marketing Billing and
Paris W. Holt Rating Support
Technology
Co-Founder


Why Monolex Telecom Enablement systems
Multiple service capabilities (cellular, Internet, VOIP, Cable, & banking)
Powerful front end private label POS portals
100% automation
100% turnkey solution with full supplier integrations
Complete billing flexibility (Prepaid / Post Paid / Hybrid)
99.999% uptime guarantee
Rich data strategy (data application / MVNO custom apps)
Multi level marketing billing support
Complete payment gateways (B2B & B2C)
Integrated mobile banking product set
AFIDS (Anti Fraud and Intrusion Detection System)
Open architecture using .NET SOAP XML interfaces
MVNOs / MVNE s have a low cost and quick speed to market
Flexible dealer / distributor support portals


ASP Hosted Software Solution
We put the Customer:
Carrier MNO Networks
simplicity back into
the MVNO industry Fulfillment Mgmt Systems: mCASH Banking Suite:

Monolex Systems
by providing a truly Supplier Queue Processors: Admin Portals:
turn key MVNO MVNO:
MVNE:
.NET APIs: Genealogy / Commissioning:
centric eco system Your
Reporting Module: Dealer Portal:
to MVNOs such that Brand
Billing & Rating Engine: Customer Service:
they can better
succeed in this ever Billing QA / Rev Assurance: Point of Sale Activation:

changing and AFIDS Module: Data Application:

dynamic industry.
Hendrik Lamprecht B2C ILD Suppliers: Product Delivery: 3rd Party Fulfillment: Taxation:
Supply Chain

CEO
Data App Supplier: B2C Bill Presentment: PIN Top Up: Business ACH:

MVNO IN Network Srvc: Credit Check: B2C Check/Savings: Debit Card Processor:

B2C IVR: Customer Service: B2C Credit Card: KYC ID Verification:


IT Server and Security Architecture

5 Layered Security
Infrastructure
1. Carriers secure data
network
2. AES 256 SSL encryption
protocols within SSL
layer
3. Proprietary security code
handshake
4. Proprietary data storage
and retrieval processes.
5. Proprietary AFIDS (Anti
Fraud and Intrusion
Detection System)


Implementing an MVNO
MVNO 30 day
Implementation
1. Business Consulting
2. Contract
3. MVNO Blueprint
4. Graphics
5. Pricing setup / config
6. Distribution rules
7. Carrier setup
8. SSL / secure FTP
9. POS setup / config
10. Supplier set up
11. Testing
12. Beta Launch
13. Full Launch


MVNO Eco System / Supply Chain
Taxation:
Billsoft
MNO Access via APIs:
Example MVNO: Verizon / Sprint / AT&T
Pricing / P&L Modeling: Business ACH:
Monolex B2B Access to NACHA
Ø Sales Phone / Product Delivery:
Ø Marketing USPS / UPS
Marketing Strategy:
B2C Credit Card Process:
Monolex
First Data
B2C IVR:
InContact
Sales Strategy: B2C Check / Savings Proc:
Monolex Teledraft
MVNO IN / HLR Services:
Elephant Talk
Business Development: PIN Top Up:
Monolex Epay / Blackstone / Blackhawk
Data App Supplier:
Ø Supplier Selection Holt Enterprises
Ø Pricing Negotiations
Product Development: 3rd Party Fulfillment:
Ø Integration Monolex WSA
Ø Testing B2C ILD Suppliers:
VC
Ø Continuous Improvement
Mobile Commerce Strategy: Shared / Dedicated Call Ctr:
Monolex Internal Group
B2C Bill Presentment:
OSG
Credit Check:
Equifax


Monolex MVNE Software Suite Modules
SQP- Supplier Queue Processors: Admin Portals:
Wireless Facility Carrier Net Ops Corporate, MVNE, & MVNO Client, PM

Example MVNO: .NET APIs: Genealogy / Commissioning:
POS, IVR, DMS, CMS, Data App, SQP ISO, Master Agent, & Agent
Ø Sales
Ø Marketing
Reporting Module: Dealer Portal:
Online, Secure FTP, SMS, & email Activate, Replenish, & Manage Cust.

Billing & Rating Engine: CMS- Customer Member Services:
Consumer, Corp, Multi Level Supp. CSR & End Consumer Self Care

Retail / Wholesale Billing QA: POS- Internet Point of Sale:
Ø Supplier Selection QA, Rev. Assurance, & Alerts Activate & Provision
Ø Pricing Negotiations
Ø Integration
AFIDS Module Phone Data Application:
Ø Testing
Anti Fraud and Intrusion Detection
Ø Continuous Improvement Systems
Consumer Account management

mCASH Functional Suite: FMS- Fulfillment Mgmt Systems:
Prepaid Debit Card, B2B & B2C Mobile Inventory & Fulfillment mgmt
Wallet, MCN, Data App, ILD


POS- Internet Point of Sale:
Activate & Provision

Wireless POS- Internet Point of Sale

1. Private Label
2. Can completely
customize look and
feel
3. Multi Lingual
4. .NET infrastructure
5. APIs available so
client use existing
system
6. Completely integrated
and automated with
MNO



Monolex POS- Internet Point of Sale

1. Private Label
2. Can completely
customize look and
feel
3. Multi Lingual
client use existing
system
and automated with
MNO


CMS- Customer Member Services:
CSR & End Consumer Self Care

CMS- Customer Member Services (cellular)

1. Customer self care
and CSR version
2. Trouble ticket creation,
tracking, and process
mgmt.
3. Fraud protection /
security levels
4. Customer Satisfaction
Index creation
5. Built to be customer
centric and to ensure
reps can make sound
business decisions


Admin Portals:
Corporate, MVNE, & MVNO Client, PM

MVNO Admin Portal-

1. Reporting / MIS
2. Manage customers
and trouble tickets
3. Manage user access
and security
4. Monitor MNO
transaction processing
5. Create and manage
genealogy and
distribution
6. Inventory mgmt.


Genealogy / B2B Commissioning:
ISO, Master Agent, & Agent

Genealogy / B2B Commissioning

1. MVNOs can offer their
distribution 5 tiered
commissioning levels
2. ISO, Master Agent,
Agent, Dealer and one
additional level which is
usually assigned to
employee
3. System automatically
pays different levels via
B2B ACH with no
transaction fees
charged


Dealer Portal:
Activate, Replenish, & Manage Cust.

Distributor / Dealer Portal

MVNOs distribution receives
their own portal to:
1. Activate customers
2. Perform their own store
level customer service
3. Upload ESN / IMEIs
4. Product training
5. Real time reporting
6. Manage employee
logins
7. Announcements


Admin Portals:
Corporate, MVNE, & MVNO Client, PM

Professional Project Management Services

1. Report and track bug
and projects using a
customized project
management tool
2. Assign priorities
3. Manage not just
technical projects but
any projects relating
back to MVNO related
projects
4. Link project updates in
status to users email
addresses


SQP- Supplier Queue Processors:
Wireless Facility Carrier Net Ops

SQP- Supplier Queue Processors

MVNE / MVNO and even
distribution can view
supplier job queues which
monitor all transactions that
system is performing or
needs to perform:
1. All queues should be 0
which means there are
no pending
transactions
2. Provides trust and
accountability in
system operations


FMS- Fulfillment Mgmt Systems:
Inventory & Fulfillment mgmt

FMS- Fulfillment Mgmt Systems

MVNE / MVNO and even
distribution can complete
their own end customer
fulfillment:
1. MVNEs / MVNOs /
distributors can use
this section to fulfill
their own orders.
2. Can be combined with
a third party fulfillment
provider
3. Makes complete
process paperless


Billing & Rating Engine:
Consumer, Corp, Multi Level Supp.

Billing and Rating Engine

MVNEs can create any type
of rate plan for their MVNOs:
1. Billing engine can bill
for any type of service
(pre and post paid)
2. Addresses
commissioning
3. Attachment of features
4. Family Plan Billing
options
5. Blackberry compatible


Billing & Rating Engine:
Consumer, Corp, Multi Level Supp.

Billing and Rating Engine- Post Paid Bills

Post paid billing and bill
presentment are support
including:
1. Enterprise Billing
2. Family Plans
3. Online Bill presentment
along with paper billing
via XML integration with
OSG


Retail / Wholesale Billing QA:
QA, Rev. Assurance, & Alerts

Retail / Wholesale Billing QA

Supplier integrations
including MNOs are rated as
well as customers. All levels
can review their payment
flow to ensure all payment
processing is correct:
1. B2B NACHA Batch
reconciliation
2. Commission
reconciliation
3. Carrier Monthly Bill
Reconciliation
4. 3rd party supplier
reconciliations


.NET APIs:
POS, IVR, DMS, CMS, Data App, SQP

.NET APIs for systems integration

Over 120 .NET SOAP XML
APIs which allows MVNOs to
use an existing legacy billing
system or create their own
system. APIs include:
1. Activate / Deactivate
2. Manage Customer
3. mCASH Mobile
Commerce
4. System also generates
rated or unrated CDRs
for each MVNO and
places them in a secure
FTP site for MVNOs to
pick up.


Reporting Module:
Online, Secure FTP, SMS, & email

Custom Reporting Module

1. MVNOs can create
custom reports and or
alerts and schedule
them to run by: month,
day, minute, or by
trigger
2. Reports can be sent to
secure FTP site, email,
SMS, or reports can
generate system
actions
3. New reports can be
created in hours not
days.


AFIDS Module
Anti Fraud and Intrusion Detection
Systems

AFIDS Module (Anti Fraud and Intrusion Detection System)

1. Extremely Proprietary
module used to protect
MVNOs against system
penetration as well as
MNO errors
2. Involves AI type
programming that
allows the system to
self monitor and
actually evolve using
sophisticated layers of
intuitive reporting and
self monitoring and self
adjustment


Phone Data Application:
Consumer Account management

Data Application Creation / Customization

1. Compliant with 90% of
all phones in the world
2. Private label and
customizable
3. Allows MVNOs to
deliver a rich and
customizable data
strategy
4. Expanding to Android
and Web 2.0


Mobile Commerce Functional Suite:
Prepaid Debit Card, B2B & B2C Mobile

Stored Value Payment Suite
Monolex has 2 types of mobile commerce product
suites customers can choose from and both link to
its renowned cellular phone data application:

1. A simple private label PayPal type of service where
customers can load money via cash, credit card, checking /
Technology Premise:
The future of domestic savings account, and PayPal and move money off their
and international account to any checking / savings account, PayPal, or
commerce will be receive cash at 66,000 participating retails locations across
customers buying more the US. This type of account has no monthly fees attached
goods and services with
a mobile wallet linked to and customers can freely move money to other customers
a stored value account. and purchase goods and services using their cellular phone.

2. Customers can also chose an optional feature to link their
account to a prepaid debit card which will allow them to
spend their funds on account anywhere Visa / MasterCard is
offered as well take money out at any ATM world wide.



Mobile Commerce POS- Point of Sale

1. Private Label
2. Can completely
customize look and
feel
3. Multi Lingual
client use existing
system
and automated with
MNO


CMS- Customer Member Services:
CSR & End Consumer Self Care

CMS- Customer Member Services (mobile commerce)

1. Customer Information
2. Password / PIN mgmt.
3. Create Payment
methods
4. Send money
5. Load money
6. Schedule loads and
payments
7. Transaction history
8. Secure
9. Multi Lingual



Monolex Data App Functionality Suite

1. Bet Balance and
Transaction history
2. Domestic and
International money
movement
4. Mobile Wallet
(pending payments)
5. Load funds onto system
via credit card, checking
/ savings, and cash
6. Move money off system
via checking and
savings, ATM, Visa /
MasterCard
7. Works on 90% of all
phones around the world



Mobile Wallet Product Suite
Customer uses their
phone to authorize
Consumer buys goods Merchant
transaction
and services from processes
Merchant w/ MTEL transaction using
CASH simple API suite

Applications:
1. Retail brick and mortar
Merchant Benefits: Money is debited
2. Internet e-commerce from Customer s
sales Merchant pays a fixed
$.15 per transaction account and
3. Street Commerce credited to
vs. 1.5% to 2.5% of
4. Government supply revenue merchant s account
chain
5. Non manned vending Virtually eliminates bad
machines debt and credit card
theft
6. Charitable Donations
7. Request Money to Speeds up transaction
multiple people



B2C Communications Suite

1. Ability to customize the
subject, message, and
priority.
2. Alter message type: text
only, text and graphic
message, call back
button
3. Segment customer base
and tailor message to
customer group
4. Upload and manage your
own coupons,
advertisements, etc.
5. Used to upgrade the
mobile commerce data
application
6. Can be used to remind
customers to pay bills or
call customer service for
an urgent issue that
needs to be addressed


Pricing / P&L Modeling:
Monolex

MVNO Pricing / P&L Proforma Modeling

Monolex provides much more
than operational support.
Monolex helps an MVNO:
1. Create a detailed and
accurate pricing model
linked to a P&L financial
model which help
MVNOs model needed
capital costs and better
forecast profitability.
2. Corporate valuations
3. Churn management
4. Rate Plan / Feature
development


Marketing Strategy:
Monolex

Marketing Strategy Consulting

Monolex also has a full
service marketing department
providing MVNOs:
1. Logo / corporate identity
design
2. Website design
3. Collateral Creation
4. mCASH Card design
5. Advertising design and
promotional
development
6. Actual marketing
strategy and
implementation


Sales Strategy:
Monolex

Sales Strategy Consulting

Sales Strategy:
1. Tutorials on how to
increase sales
2. Introduction to
distribution partners
3. Tutorials on how to
decrease churn and
increase customer
satisfaction
No
4. Research &
Development on new Experience
products and services to
keep MVNOs on the
cutting edge and provide
more value to the end
Industry
consumer. Experience


Business Development:
Monolex

Business Development
Learning is an active process. We learn by
doing.. And only knowledge that is used sticks
in your mind.
Monolex has a very large Dale Carnegie
global network of business
contacts to provide its MVNO
clients:
1. Increased distribution
2. Top up locations
3. New products and
service partners
4. Supplier relationships
5. Business
troubleshooting
6. Mobile Commerce /
Mobile Payments


Product Development:
Monolex

Product Development / Customization

Market
Monolex prides itself on
helping its MVNO / MVNE Need Distribution
clients customize the system Channel
to support new functionality
and has developed a time
tested process to introduce
new code quickly and cost
efficiently:
1. Business requirements
creation
2. Client approval Core Systems
3. Coding
Infrastructure
4. Testing and approval
5. Production beta launch
6. Production wide scale
launch


Mobile Commerce Strategy:
Monolex

Mobile Commerce Strategy Consulting

Monolex now has the ability to
provide its clients a complete
suite of consulting services on
how to better utilize and
integrate a mobile wallet on its
existing core business:
1. Mobile Wallet
2. Prepaid Debit Card
3. mCommunications
4. Payroll
5. eCommerce strategies
6. Mobile phone application
Mission: To enable its clients to offer their
and expanding consumers payment solutions where they can
functionality to enhance
core business units
manage their money and purchases good and
services via their mobile phone.


Product Road Map

Addition of full turnkey switched based VOIP
services
Monolex is constantly
investing a great deal of
capital into R&D. The product
International Expansion with European and South
road map can be divided into American MNOs
5 distinct categories:
1. Globalization
Internationalization of Code
2. Mobile Commerce
product suite
3. Technology evolution Generation 2 of its Mobile Commerce Program
and expansion inclusive of MCN international money movement
4. Addition of new products
and services to bundle
on 1 ubiquitous bill Expansion of its Data application to Windows
5. System feature Phone 8.
enhancements


Next Steps:
1. LOI Creation / Execution
ONE VISION
2. Contract Creation / ONE SYSTEM
Execution
ONE TEAM
3. Client fills out
Implementation Manual
4. Address and scope any
needed custom
development work
5. Client set up, coding,
and configuration
6. 30-45 day Launch Cycle
for pilot launch
7. Client Acceptance
8. Full Production Launch
9. Continuous feedback
and development loop


Monolex Telecom Product Overview 8 22 2012

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