Brief outline for a proposal to build an online (web and mobile app) feedback system for capturing feedback (good and bad) re MARTA. The feedback would be publicly searchable, mappable, and passed on to MARTA. This project is proposed for the Random Hacks of Kindness event coming up in December. Use your skills to help make the world a better place with technology. Check out Random Hacks of Kindness Atlanta, Dec. 1-2 at Georgia Tech Research Institute (GTRI) on 14th Street. RHoK Atlanta (Main Event) Time/Date: Saturday, Dec. 1, 8:00 a.m. - Sunday, Dec. 2, 3 p.m. Location: GTRI - 250 14th Street NW Cost: FREE Event registration: http://www.rhok.org/event/atlanta-ga-usa-0 Twitter: @rhokATL

1. MARTA
FEEDBACK
Letting MARTA know when
they’re doing a good job – and
when they need to shape up.
Proposal by Wendy Darling

2. PURPOSE
 Communicate to MARTA  Empower Riders
 General Complaints  Save Complaints from MARTA
 Problem Reports
“Black Hole”
 Allow Riders to Contribute to
 Compliments & Thanks
Larger Project via Reporting
 Riders Care About System
 Generate Data for Transit
 Identification of Problems
Advocacy
 Bus Routes
 Consistent Problems
 Safety Issues
 Problem Areas (by Route, by
 System-wide Problems Geographic Area)
 Problem Mapping  Track Rider Suggestions

3. COMPONENTS
 Web Site – Desktop  Web Site – Mobile
 Feedback Form  Feedback Form
 Specific Problem
 View Feedback
 General Problem
 Get App
 Compliment or Thanks
 Background & Related
 View Feedback
Resources
 Map
 List  App
 Search  Feedback Form
 Latest Feedback  View Feedback
 Get App  Link to Mobile Web Site
 Background & Related
Resources

4. Web Site - Desktop
MARTA FEEDBACK Mobile
How It Works FAQ MARTA Resources Transit Advocacy
Take Action: Live:
Complaint or System Feedback
Compliment
Zoom or Click to
Pan Map
Download:
App for iPhone View Full Map
And Android
View as List
Latest Feedback:
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Vivamus id tellus sit amet est rutrum tincidunt at sit amet dui.
– Joe Tranzit, 11-19-12

5. Mobile Web Mobile App
MARTA MARTA
FEEDBACK
Take Action:
FEEDBACK
Take Action:
Complaint or Complaint or
Compliment Compliment
Download: View:
App for iPhone System
And Android Feedback
Mobile Web Site
View:
System
Feedback
Desktop Site
How It Works
FAQ
MARTA Resources
Transit Advocacy