Tero is leading UX design at HSBC for first direct, M&S Money and HSBC's own Internet banking products and services. Before joining the bank he was designing and running usability testing on mobile Internet products at Orange. His background is in computer engineering and Internet development and he's been designing and creating websites since 1994. He is as happy discussing the ISO9241 standards as he is talking about guerrilla style user research or technology and the latest gadgets.
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13. "Extent to which a product
can be used by specified
users to achieve specified
goals with effectiveness,
efficiency and satisfaction in a
specified context of use."
ISO 9241-11:1998
19. "A lot of companies will do
six or seven prototypes of a
product because each one
takes time and money. Apple
will do a hundred — that’s
how many they did of the
MacBook." Leander Kahney
22. The best results come
from testing no more
than 5 users and
running as many small
tests as you can afford.
Jakob Nielsen, 2000
http://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/