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Quality assurance
- 1. Quality Assurance in IT Kai Atkins, Quality Assurance Advisor – Web Essentials
- 2. Quality Assurance in Information Technology Crucial to prosperity
- 3. Quality Assurance in Information Technology IT industry analysis
- 4. Quality Assurance in Information Technology IT industry improvements
- 5. Quality Assurance in Information Technology No Silver Bullet
- 6. Quality Assurance in Information Technology Past experience & TQM
- 7. Quality Assurance in Information Technology Total Quality Management Concepts • Set quailty measures and standards on customer or user wants and needs. • Place ultimate responsibility for quality not only within but throughout the organization. • Make quality a shared responsibility. • Create CLEAR standards and measurements
- 8. Quality Assurance in Information Technology Total Quality Management Concepts • Make use of existing process measures and checkpoints whereever possible rather than introduce new measures. • Incorporate and align quality measures and business objectives. • Do not limit interventions to indentify failures to meet standards; require corrective action plans based on root cause analysis. • Focus on correcting the process than short -term fixes.
- 9. Quality Assurance in Information Technology Define an IT quality function
- 10. Quality Assurance in Information Technology After-the-fact quality
- 11. Quality Assurance in Information Technology Mission of the quality function must: • Provide discipline and rigor to address quality improvements. • Define top quality goals and measures. • Drive consistent, agreed-to quality measures and corresponding management systems. • Identify and prioritize IT quality issues from an end-to-end perspective.
- 12. Quality Assurance in Information Technology Mission of the quality function must: • Serve as a focal point for an extended IT quality network comprised of end users and providers. • Assign issues to owners for resolution, root cause analysis, and track results. • Promote knowledge sharing of best practices relative to QM. • Drive preventive defect activities so that quality does NOT become and afterthought.
- 13. Quality Assurance in Information Technology Quality Objectives
- 14. Quality Assurance in Information Technology “What does the quality function want to accomplish?”
- 15. Quality Assurance in Information Technology Sample quality objectives: • Improve user satisfaction • Control cost • Reduce defects • Improve infrastructure and stability • Improve user perception of quality
- 16. Quality Assurance in Information Technology Quality Strategies
- 17. Quality Assurance in Information Technology “How will we achieve our objectives?”
- 18. Quality Assurance in Information Technology Another Strategy
- 19. Quality Assurance in Information Technology Be effective!
- 20. Quality Assurance in Information Technology Design a small, focused quality function
- 21. Quality Assurance in Information Technology Quality Function: • Size: How large should the quality function be? • Structure: How should the function be organized? • Scope: What should be the focus? • Roles and responsibilites: Who should do what? • Skills: What kind of talent an capabilities are needed? • Measures: How should performance be tracked?
- 22. Quality Assurance in Information Technology Quality Leader
- 23. Quality Assurance in Information Technology Quality leader responsibilities: • Provide overall leadership in achieving quality objectives. • Represent and end-to-end perspective of quality issues. • Ensure quality and process improvement activities across the organization. • Communicate clearly the function's mission, objectives, issues, measures, etc. • Include quality objectives and initiatives in the strategy.
- 24. Quality Assurance in Information Technology Quality Advocates
- 25. Quality Assurance in Information Technology Quality advocates responsibilities: • Identify and prioritize quality issues. • Drive root cause analysis of quality issues. • Assist in creating action plan pursuant to root cause analysis. • Drive preventive actions to eliminate defect replication. • Anticipate and address quality issues in their specific areas. • Serve as focal points for the extended quality network.
- 26. Quality Assurance in Information Technology Taking the next steps
- 27. Quality Assurance in Information Technology • Find and designate a quality leader • Enlist quality advocates
- 28. Quality Assurance in Information Technology What are the benefits of Quality in IT?
- 29. Quality Assurance in Information Technology Benefits of Quality in IT: • Increased Efficiency • Increased Revenue • Employee Morale • International Recognition • Factual Approach to Decision Making • Supplier Relationships
- 30. Quality Assurance in Information Technology Benefits of Quality in IT: • Documentation • Consistency • Customer Satisfaction • Improvement Processes • Kai is happy ^_^
- 31. Quality Assurance in Information Technology Q&A
Notas del editor
- Hello, My name is Kai Atkins I am from Phnom Penh, Cambodia (Srok Khmer ) Kampuchea Originally from California, USA I am the Quality Assurance Advisor for Web Essentials and I will be going over managing quality assurance to the benefits of quality assurance in IT which I will just state as “Quality Assurance in IT” Lets start on the road of quality...
- Integration of quality assurance and IT into an organization's business process is crucial to survival. IT includes such items as the systems software, application software, computer hardware, networks and databases associated with managing organizations information.
- The IT industry as a whole has fallen short of delivering technology that people understand and can use. Many problems occur because of complex technology and the rapid pace of change. Neither of these conditions are likely to change; in fact they're accelerating at an alarming rate.
- Changes can be made if processes are followed and support IT that emphasize quality. Experience tells us that quality improvements in IT delivery and service support can be achieved by introducing such considerations as user satisfaction, integration and flexibility early on in the decision process and reinforcing them throughout the review process.
- Although there are no silver bullet, there are standards in areas which an application and its support cannot be allowed to fail. Quality Management means ensuring that these standards are enforced and embedded into the thinking of the organization.
- Even though total quality management has been eclipsed by other quality processes, my previous organizations that embraced the concept did benefit from it. TQM basic concepts, result in greater customer satisfaction and improved product quality. The challenge for IT is to assess from total quality management and experiences.
- Let's take these concepts and try to incorporate them into the critical components of quality.
- Create a clear mission... Ultimate mission of the IT quality function must be to add value to the organization as a whole and particular, to improve IT quality in every aspect, including applications and the infrastructure. IT quality function canNOT serve as the sole owner of quality; it must not try to resolve all quality issues alone.
- It shouldn't operate in an after-the-fact quality assurance mode. Instead it should identify issues that impede quality and facilitate their rapid resolution.
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- Quality objectives need to focus, ULTIMATELY, on user satisfaction and key areas. They should answer
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- Quality strategies should answer the question,
- The simplest strategy would be to address only board, high-priority quality issues that affect the objectives. Or, the quality function could focus on customer issues rather than internal issues.
- Another strategy would be to use a small quality team and an extended quality community rather than build a large quality department.
- To be effective, the quality function must avoid the tendency to grow a new statehood. It must be committed to “staying the course” in creating a quality culture.
- The quality function must be created with certain design points, which need to include key aspects, such as:
- . The quality function should be compromised of a small focused team. The quality function leader should be someone that has executive reporting. This will ensure the quality function will have the required influence and can manage across the organization effectively.
- The quality leader will work with business executives, while the quality advocates will work with the extended quality community.
- . The quality function should be compromised of a small focused team. The quality function leader should be someone that has executive reporting. This will ensure the quality function will have the required influence and can manage across the organization effectively. Now to talk about the quality advocate responsibilities..
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- To jump-start a quality effort,
- . Once the team is in place, members can begin to establish connections into the extended quality community to build its quality network. As the team and quality network becomes established, they can further solidify the components of the quality mission ( mission, objectives, measures,etc.) Improvements in quality will increase over time as the function and extended quality network evolve, relationships mature and quality issues are resolved.
- Now it is time to see if you were paying attention and thinking of ways after managing quality how IT will benefit from quality. What are the benefits of quality in IT? 1. Increased Efficiency 2. Increased Revenue 3. Employee Morale 4. International Recognition 5. Factual Approach to Decision Making 6. Supplier Relationships 7. Documentation 8. Consistency 9. Customer Satisfaction 10.Improvement Processes
- . Who knows what Factual Approach to Decision Making is? Your bonus is 1:1 time with me 6. Supplier Relationships 7. Documentation 8. Consistency 9. Customer Satisfaction 10.Improvement Processes
- . Who knows what Customer Satisfaction? Your bonus is 1:1 time with me
- Now it is time to see if you were paying attention and thinking of ways after managing quality how IT will benefit from quality. What are the benefits of quality in IT? 1. Increased Efficiency 2. Increased Revenue 3. Employee Morale 4. International Recognition 5. Factual Approach to Decision Making 6. Supplier Relationships 7. Documentation 8. Consistency 9. Customer Satisfaction 10.Improvement Processes