4. Introduction hybris
Why is hybris so unique?
Customers / Analysts
´The Future of Commerce´
hybris customer cases
The Winners are...

5. #1 “independent” commerce platform
Fastest growing global commerce ISV
Offices: Munich*, Montreal*,
Founded in 1997 Amsterdam, Boston, Chicago,
Gliwice, Hong Kong, London,
Operations in 15 countries Milan, Paris, Sao Paolo, Sydney,
Customers +500 Tokyo, Stockholm, Vienna, Zug*
* Headquarters
Employees +600
Only leading player with focus on TELCO & DIGITAL COMMERCE

6. Why is hybris so unique?

7. Enable Consistent Product / Price / Content and Communication Across all Channels

8. Customers

9. Customers: Strength Across all Segments and Industries
Digital Manufacturing Retail Wholesale Telco
Global Enterprises
SME
9

10. Some new customers in 2012

11. Q4 2012
5

12. Analysts

13. Both leading analyst firms rank hybris “leader” among top 2 or 3
Gartner Magic Quadrant Forrester Wave
HYBRIS
November 2011 September 2012
before the acquisition of iCongo and the written before the introduction of
introduction of hybris On Demand hybris On Demand

14. The Future of Commerce

16. The future of consumer spending?

17. This is your customer –
B2B and B2C (and your staff)
fickle, demanding, social, mobile
multi-ethnic, global
always connected
their brand preferences eclipse channel
“what they want, when they want it” eclipses brand

18. POS?!

19. This is your customer –
B2B and B2C (and your staff)
YOU want a single view of THEM.
THEY want a single view of YOU.
You think of it as multi-channel.
They think of it as ONE EXPERIENCE.

20. Schools
In the past Today

21. Maps
Past Today

22. Supermarkets
Today Today

23. What's the common denominator?
TVs are a lot smarter, a lot more social & a lot more connected
SCREENS!
You can control them with a combination of touch, gesture & voice

24. The Future is here (ACT NOW!)

25. Your key
challenges?

26. get to market
quickly!

27. exploding
touch points

28. increasing amounts of
DATA

29. manage the
customer experience

30. it’s no longer enough
just to be in the channels
drive operational efficiencies

31. 3rd Party
Order
View in Fulfilment Order
store, online,
share Return in-
online store
Order In-
Deliver store, for
from store home
delivery
Find
Check
nearest
stock in
store with
store
stock
Buy/
Phone for reserve
home online,
delivery Pick up in-
Multi-channel / OmniCommerce store

32. A new product category is emerging
In the future, a commerce platform architected for the internet
and customer centricity will be the heart and brain of 21st-century business.
We call this OmniCommerce™

33. Single View Single View
of Stock of Orders
Single View Single View
of Customers of Product
ERP PCM
WMS Store Systems
CRM

34. • Identify products through barcode
scanning, QR code or NFC tagging
• Display rich product information in-
store
• Check stock in this store, nearby
stores or any other stock location
• Manage orders to be delivered or
picked up from store
• Pick, pack and dispatch from store

36. Customer cases (retail)

37. 60 stores
Channel: Amazon, Amazon France, Pay.com and eBay
60% of Sales during the Chrismas peak trading (October - December

38. Praxis cross channel experience
Offline store Mobile APP
Included Included
Airmiles
Included
Video
Included

39. Praxis cross channel experience
Click & collect
Included
Stock availability
Included

40. Praxis cross channel experience
Store locator
Included Offline magazine
Included
Gift card
Included

41. Average go-live 4 months

42. And the Winners are.....

44. Berend Bouwmeester

45. Innovation

46. Dorian van Rijsselberghe / Stephan van den Berg /
Steven Van Broekhoven

47. V&D Winner Dutch Interactive Awards
V&D Winner Dutch Interactive Awards 2011
Working with hybris...
“Vandaag bedacht, morgen gerealiseerd!”
(Invented today, realized tomorrow)
Roland Tabor; Brand manager V&D
What´s going on in retail, Key-note speech (March 2011)

48. Stand S34
THANK
YOU QMSMunich
Feb 2012
@bbouwmeester
berend.bouwmeester@hybris.com