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Building Social Media Networks Museums Association Conference 2011
Build your social networks… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why you should be excited  about Social Media
800 million  users 200 million  on Twitter 1 billion tweets a week 2nd  largest search engine Whoa!  Google+  surpasses 43 Million Users
Re- thinking marketing Old style Marketing •  Telemarketing •  Trade shows & events •  Direct mail •  Email  •  Print •  TV/Radio ads Interruption based ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Traditional Marketing
Digital Marketing
Social media is… Just about human beings having  conversations   and  relationships   through the use of  online technology. It’s simply a new form of mass media.
Social media – Who gives a damn? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
The conversation prism
Social Media  In Museums Case Studies
Brooklyn Museum Brooklyn Museum: Community: Posse
Babble on about Art artbabble.org/
www.thewomensmuseum.org/
Social media  Game This game introduces you to social media & gets you thinking about how to use it ….
Pick 2 Cards only
Choose a Museums Audience ,[object Object],[object Object],[object Object],[object Object],[object Object]
Lets play! Match audiences to social media cards
Feedback….
Fish where the fish  are…
Tools to help Use these tools  to find out where  audiences go online
forrester.com How people behave online
Different audiences like … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
http://www.forrester.com/empowered/tool_consumer.html
Who is using which sites?   Source :  Flowtown
Social media toolkit
Use multiple social media tools
Social Media Measurement Social Media Metrics…
Social media ROI ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Social media traffic  =  7,963 more visits
Facebook insights
Tweetreach
Social media plan “ Social media should be  integrated with wider  business objectives”
5 step social media plan 1: Listen 2: Prepare 3: Engage 4: Go Offline 5: Measure Success http://mashable.com
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Before you go…. Think SEO!
 
Follow @webyogi Looking for digital marketing SEO or social media advice?  Visit  www.webyogi.co.uk Thank you! Any questions?
Thank you to the following companies for original content… Seomoz   – SEO pyramid Forrester  – Socio technographic ladder MuseumNext   – Workshop game Mashable  – Social media plan Flowtown Brighton Museums Credits

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Social media for museums workshop : Museums Association Conference 2011

Editor's Notes

  1. Welcome to the Building Social Media Networks Workshop Museums Association Conference 2011.
  2. Today we are going to talk about what social media is, social media case studies, play a social media game and look at how to measure social media. Feel free to use #hashtags if you want to tweet.
  3. Why should you be excited about Social Media?
  4. Sources: Facebook - http://www.facebook.com/press/info.php?statistics Tweets - http://techcrunch.com/2011/07/15/twitter-350-billion/ Youtube - http://www.hitwise.com/uk/press-centre/press-releases/bing-uks-second-favourite-search-engine/ Google plus - In the 2 days since users were able to join without an invite, Google+ grew by an estimated 30%. Sources : http://breakingnewsworld.net/2011/09/google-surpasses-43-million-users/
  5. Social media has changed game plan.
  6. Traditional Marketing – Old stylee
  7. Digital Marketing – New style
  8. Social media is…Just about human beings having conversations and relationships through the use of  online technology. It’s simply a new form of mass media. Source - http://econsultancy.com/uk/blog/3527-what-is-social-media-here-are-34-definitions
  9. Low cost, Unlimited Access,Simplicity,Global reach, Flexibility SEO social signals, Measurability.
  10. Create a Business Page, Use Facebook applications, Promote events, Promote your sales, promotions and offers, join LinkedIn groups, Get feedback, Ask questions
  11. The Conversation Prism gives you a whole view of the social media universe, categorized and also organized by how people use each network. So many networks…So little time! http://www.theconversationprism.com/
  12. Social media Case Studies - Museums
  13. Brooklyn pos•se: n. a large group, often with a common interest . (The Posse) is where visitors can create accounts and then anything they favourite, tag or comment on will be attributed to them both in the collection area and on their profiles. http://www.forrester.com/Groundswell/listening/brooklyn_posse.html
  14. ArtBabble is a portal for video art content. Although it was created by the Indianapolis Museum of Art, many of the America's top museums and (some from overseas) are listed as  partners . ArtBabble was launched in April 2009. Want to know some best practices for integrating video into your social media plans? Look no further...
  15. Womens museum tweetfest
  16. Social media Game. This game introduces you to social media & gets you thinking about how to use it. Based on…. Credits : http://socialmedia.wikispaces.com/Social+media+game http://socialmedia.wikispaces.com/2gether+Game http://www.jimrichardson.co.uk/training.html
  17. Pick 2 cards
  18. Choose an audience
  19. Play social media game
  20. Feedback
  21. Fish where the fish are…
  22. Social Media Toolbox
  23. Forrester's Social Technographics data classifies consumers into seven overlapping levels of social technology participation . Source : http://www.forrester.com/empowered/tool_consumer.html
  24. What different people like to do online
  25. Joiners like Facebook, Spectators like Blogs Video Forums reviews
  26. Social media demographics http://www.flowtown.com/blog/social-media-demographics-whos-using-which-sites
  27. Social media toolkit
  28. Use multiple social media tools to meet objectives & business goals. Use the tools to listen for conversations online about your brand or keywords.
  29. Social media metrics
  30. Social media ROI
  31. Lets get real
  32. Top 5 sites are Google, Facebook, Youtube,
  33. Facebook Insights provides Facebook Page owners and Facebook Platform developers with metrics around their content. http://www.facebook.com/help/?page=914
  34. Use tweet reach & klout to find out more about your followers
  35. Social media plan - “Social media should be integrated with wider business objectives”
  36. 5 step social media plan Credit : http://mashable.com/2008/07/10/how-to-develop-a-social-media-plan/ http://www.socialmediaexaminer.com/5-easy-steps-to-a-winning-social-media-plan/ 1. Listen Social media is a term we use to to discuss the tools that facilitate conversations. Before your company can be a part of those conversations, you need to know what people are already talking about so you can determine how you can best contribute. Setting up some tools to monitor conversations is easy. The difficult part is choosing the keywords that will return the most usable results. Step 2: Prepare Social media platforms help facilitate conversations between individuals, not companies. Once you have a sense of what people are talking about, it’s time to identify the appropriate people inside your organization to participate. People, Policy, Strategy. Step 3: Engage Start leaving comments on blogs, uploading images to Flickr, building a community on Twitter or FriendFeed or whatever else that strategy entails that helps further the discussion and illustrates your company’s commitment to developing these online relationships.  Step 4: Go Offline No replacement for face-to-face interaction. Use trade shows and other events as opportunities to build even stronger relationships with the members of your online community. 5: Measure Success Unlike other campaigns, measuring social media success begins by asking more questions: – Did we learn something about our customers that we didn’t know before? – Did our customers learn something about us? – Were we able to engage our customers in new conversations? – Do our employees have an effective new tool for external feedback and reputation management?
  37. Once you have a plan what next? Develop a content strategy, make sure your site has social bookmarking, outreach to bloggers, encourage reviews, create a mobile website.
  38. Think SEO!
  39. The SEO Pyramid – Start with SEO first. The SEO pyramid shows you how to do the right things in the right order so that you get the best possible search engine rankings for your website. Source : http://www.seomoz.org/blog/whiteboard-friday-the-seo-fundamentals-pyramid