1.
Trainer
Guide

2.
Thank
you
for
applying
to
become
a
Wello
Trainer!
This
document
will
help
you
get
started,
teach
you
the
essentials
of
training
clients
over
video,
and
answer
many
frequently
asked
questions
about
your
duties
as
a
Wello
Trainer.
Part
One
How
to
Begin
Page
Introduction…………………………………………………………………………………………………………………………………….…………..
2
Required
Technology……………………………………………………………………………………………………………….………………..…
2
Complete
Your
Profile…………………………………………….……………………………………………….…………..……….……………
2
Email
a
Photo
of
Your
Certification(s).……………..………………………………………………………………………………..…...…
2
Watch
the
Learning
Lab
Modules………………..…………………………………………………………………….………….……………
2
Fill
Out
Your
Wello
Calendar…..…………………………………………………………………………………………………………………….
2
Enable
Payments……………………………………………………………..……………………………………………………………..…….…….
3
Practice
on
the
Platform/Test
Your
Set-­‐up
………………………………………………………………………………………………….
4
Connect
for
an
Interview
on
Wello………………………………………………………………………………….……..……….…………..
4
Complete
a
Practice
Workout…………………….………………………………………………………………………………….……..………
4
Part
Two
Booking
Notifications
and
Steps
to
Connect
on
Wello
How
You’re
Notified
when
a
Client
Books
a
Workout…………………………………………………………………………….…….………
5
How
to
Confirm
a
Workout
…..…………………………………………………………………………………………………….…….……….
5
How
to
Connect
and
Launch
Your
Workout
…..………….………………………………………………………………….…….………
5
Part
Three
Essentials
of
Training
Clients
on
Wello
Steps
to
Prepare
Before
Every
Workout
…..…………………………………………………………………………………….…….………
6
Demonstration
Techniques……………………………………………………………………………………………….……………………………….……
6
Workout
Protocol…..………………………………………………………………………………………………………………………….…….…….…
7
Tips
to
Avoid
Overworking
New
Clients
…..……………………………………………………………………………………….…….…..…
8
Health
and
Safety
Information……………………………………………………………………………………………….…………………………………
8
Emergency
Protocol……………….…..…………………………………………………………………………………………………….…….………
8
Part
Four
Policies
and
Resources
Representing
Yourself
as
a
Wello
Trainer…..…………………………………………………………….…………………………….………
9
Three
Strike
Policy…..……………………………………………………………………………………………….…………………………….………
9
Trainer
Fees…..………………………………………..……………………………………………………………….…………………………….………
10
10
Facebook
Group
for
Wello
Trainers
Only………………………………………………………………………….…………………………….………
Promotional
Tools
…………..…………………………………………………………………………………………………….…………………………
10
Office
Hours…..……………………………………………………………………………………………………….………………………….….………
Page
1

3.
Part
One
How
to
Begin
Introduction
Not
just
any
trainer
can
become
a
Wello
Trainer.
Wello
only
accepts
highly
qualified
and
experienced
fitness
professsionals.
Here
are
just
a
handful
of
the
many
benefits
of
joining
the
Wello
Training
Team:
 You
can
connect
with
new
and
existing
clients
all
over
the
country,
instead
of
just
your
local
area.
 You
can
train
clients
from
the
comfort
of
your
home
or
any
location
with
internet—
which
saves
you
time
and
a
lot
of
hassle.
 You
define
your
schedule
based
on
the
times
that
work
for
your
life.
Required
Technology
To
train
clients
on
Wello,
you
must
have:
1. A
laptop
2. A
built-­‐in
or
external
webcam
3. High-­‐speed,
broadband
internet
Complete
Your
Profile
Please
create
your
profile
page
by
logging
into
your
Wello
Dashboard.
You
will
see
a
checklist
of
the
items
you
need
to
complete.
These
tasks
are
also
explained
in
more
detail
below.
To
preview
your
profile,
click
on
your
username
in
the
upper-­‐right
corner
of
your
Dashboard.
Your
profile
will
not
be
viewable
by
others
until
you
finish
all
of
your
Dashboard
tasks.
Fill
Out
Your
Wello
Calendar
Enter
the
times
you
want
to
make
yourself
available
for
clients
to
book
workouts
with
you.
 It’s
best
to
fill
out
your
calendar
for
at
least
1-­‐2
months.
This
will
give
clients
more
opportunities
to
find
times
that
match
their
schedules
too.
 If
you
don’t
have
any
open
time
blocks
on
your
calendar,
your
profile
will
not
appear
in
the
Wello
search
results
until
you
add
more
time
to
it.
 You
can
edit/change
the
available
times
listed
on
your
calendar
as
often
as
you
like—
however,
you
cannot
reschedule
or
change
any
of
the
times
that
clients
have
already
booked
(please
see
the
3
Strike
Policy
below
for
more
information).
Page
2

4.
Enable
Payments
In
order
to
receive
payments
by
direct
deposit
(how
you
are
paid
after
every
workout),
you
need
to
enter
your
bank
information
here.
For
tax
purposes,
you
might
also
need
to
add
your
SSN
or
Tax
ID
number.
 As
a
Wello
Trainer,
you
are
an
independent
contractor
for
Wello,
so
you
will
receive
a
1099
tax
form
from
Wello
at
the
end
of
the
year.
 Rest
assured
that
we
do
not
store
your
SSN
in
our
system
and
our
payment
site
is
SSL
encrypted
and
secure.
The
amount
you
are
paid
per
workout
depends
on
your
Tier
Assignment.
You
will
be
assigned
a
Tier
after
you
complete
your
Wello
Interview,
and
you
can
move
tiers
by
achieving
the
milestones
discussed
here.
Email
a
Picture
of
Your
Credentials
Please
send
us
a
copy
of
any
certifications
you
have
listed
on
your
Wello
profile.
You
can
simply
take
a
picture
of
a
certification
card
or
certificate
and
email
the
image
to
certs@wello.co
Watch
the
Learning
Lab
Modules
Click
here
to
watch
4
short
video
clips,
which
supplement
this
guide,
and
will
provide
you
with
important
information
about
being
a
Wello
Trainer.
Page
3

5.
Please
note:
the
Three
Strike
Policy
(Video
#
1
at
4:55)
and
the
Emergency
Protocol
(Video
#2
at
2:40)
have
been
updated.
Please
see
Page
8
of
this
guide
for
the
most
up-­‐
to-­‐date
information.
Practice
on
the
Platform
and
Test
Your
Set-­‐up
Visit
the
following
link
to
see
how
you
will
appear
on
the
Wello
Platform:
http://www.wello.co/workout/videosetup
 You
will
be
prompted
to
download
a
plug-­‐in,
which
should
take
less
than
2
minutes.
 Make
sure
you
can
see
yourself
from
head
to
toe
in
the
frame.
You
should
also
be
able
to
take
a
big
step
to
the
left
and
right.
Connect
for
a
Live
Interview
on
the
Platform
Meet
the
Head
of
the
Trainer
Program,
and
see
what
it’s
like
to
connect
on
Wello:
 Please
send
an
email
to
trainers@wello.co
with
the
time(s)
you
are
available
for
a
live
meeting
on
the
Wello
platform.
Be
sure
to
also
include
your
time
zone
in
your
email.
 The
interview
should
last
about
30
minutes.
 You
will
be
asked
to
demonstrate
a
few
sample
exercises,
so
please
wear
workout
attire
and
set
up
your
space
exactly
how
you
would
if
you
were
connecting
with
a
client.
Complete
a
Practice
Workout
A
Wello
Team
Member
will
schedule
a
25
minute
practice
workout
with
you—where
you
will
train
him
or
her
on
the
platform
like
any
standard
client.
The
Team
Member
will
give
you
feedback
about
the
workout
and
will
leave
you
a
review.
For
more
details,
click
here.
After
you
complete
all
of
the
steps
above,
you
will
see
your
profile
live
in
the
search
results
on
Wello
and
clients
can
book
sessions
with
you
immediately.
If
you
have
any
questions
or
difficulties,
please
email
trainers@wello.co
Page
4

6.
Part
Two
Booking
Notiications
and
Steps
to
Connect
on
the
Platform
How
You’re
Notified
when
a
Client
Books
a
Workout
 You
will
receive
an
email
when
a
client
books
a
workout
with
you.
It
will
include
information
about
the
client’s
background
and
whether
they
have
access
to
any
equipment.
 You
can
also
request
to
receive
a
text
message
when
a
client
books
a
workout
with
you
by
updating
your
Booking
Preferences.
 You
can
also
choose
how
much
notice
you
would
like
to
receive
about
an
upcoming
workout
by
updating
your
Booking
Preferences.
How
to
Confirm
a
Workout
Booking
After
you
receive
notice
that
a
client
booked
a
workout
with
you,
you
must
respond
to
this
request
within
24
hours
by
logging
into
your
Wello
Dashboard
and
clicking
“confirm”
on
the
workout
details
page.
 If
you
deny
more
than
3
workout
requests,
you
may
be
removed
from
the
Wello
Team
(see
the
Three
Strike
Policy
below
for
more
information).
 When
a
client
you
haven’t
met
yet
books
a
workout
with
you,
it
is
mandatory
to
send
a
note
to
him
or
her
before
the
workout.
To
do
this,
go
to
the
Workouts
tab
and
click
on
the
name
of
client.
To
view
a
template
you
can
customize,
click
here.
 Workouts
can’t
be
rescheduled
or
canceled,
so
please
keep
your
Wello
Calendar
up-­‐to-­‐
date.
You
can
update
the
hours
on
your
calendar
as
often
as
you
would
like
until
a
client
books
a
particular
workout
time.
How
to
Connect
and
Launch
Your
Workout
 Go
to
your
Dashboard
and
click
on
the
workout
details
(the
day/time
of
the
workout).
 Next,
click
“begin
session”
and
this
will
launch
the
platform.
 Click
“allow”
on
the
right
side
of
the
screen.
Page
5

7.
Part
Three
The
Essentials
of
Training
Clients
over
Video
Steps
to
Prepare
Before
Every
Workout
 Watch
this
useful
tutorial
video:
http://www.youtube.com/watch?v=MsT7U4oVR6Y
 Prepare/straighten
your
session
area:
pick
up
clutter,
silence
your
cell
phone,
put
Rover
outside,
and
disable
sleep
mode
on
your
computer.
o Having
clutter
in
the
back
of
your
Wello
workout
is
distracting
and
looks
unprofessional.
Put
yourself
in
the
shoes
of
a
client:
what
would
you
want
your
trainer’s
space
to
look
like?
 Review
your
client’s
profile:
weight,
age,
fitness
level,
injuries,
equipment
available
and
goals.
This
information
is
sent
with
your
session
confirmation
if
your
client
elects
to
share
it.
Please
note:
your
client
might
ask
a
buddy
to
join
the
workout
with
him
or
her—this
is
okay
with
us.
 Equipment:
make
sure
you
have
everything
you
need
for
the
session
within
reach,
such
as
water,
weights,
a
towel,
etc.
 Wear
a
watch
or
have
a
clock
nearby—and
make
sure
the
time
is
accurate.
If
your
clock
is
fast,
you
will
shortchange
your
clients
by
ending
your
workouts
too
soon.
 Test
your
connection:
avoid
technical
issues
and
arm
yourself
with
troubleshooting
information
(learn
how
in
the
video
above).
How
to
Demonstrate
Exercises
Effectively
 Show
the
client
how
to
do
an
exercise
or
pose
as
you
verbally
describe
it.
 Do
a
few
reps
or
hold
a
position
for
a
few
seconds
until
the
client
understands
the
exercise.
 Next,
walk
closer
to
the
camera
so
you
can
watch
the
client
perform
the
exercise.
Page
6

8.
Workout
Protocol
Beginning:
 This
should
last
no
longer
than
2
minutes.
 Review
any
exercise
limitations,
injuries,
and
ask
about
current
energy
level.
 Discuss
goals
and
expectations.
 Check
if
the
client
has
everything
they
need
for
the
session:
equipment,
water,
etc.
 Ask
the
client
for
his
or
her
desired
level
of
exertion
on
a
scale
from
1
to
10
(1
=
watching
a
movie,
10
=
max
or
about
to
vomit).
Middle:
 Follow
up
about
your
client’s
exertion
level.
Quickly
check
in
to
make
sure
you
are
going
at
his
or
her
desired
and
suitable
pace.
 During
water
breaks
and
rest
periods,
build
rapport
with
your
client.
Get
to
know
a
little
about
him
or
her,
and
offer
encouragement.
 Video
high-­‐fives
make
things
fun.
Give
your
client
one
when
he
or
she
does
something
notable.
End:
 Compliment
the
client
on
a
job
well
done!
 Ask
the
client
to
leave
a
review:
you
can
also
ask
if
they
have
any
direct
feedback
that
they
would
like
to
share.
 Provide
any
follow
up
instructions
–
such
as
continuing
to
hydrate
after
the
workout.
 Thank
the
client
for
booking
with
you:
tell
him
or
her
how
much
you
enjoyed
the
session.
Page
7

9.
 Ask
about
future
bookings:
ask
clients
when
they
want
to
do
their
next
session
and
tell
them
to
make
sure
they
book
it
now!
 Spend
no
more
than
5
minutes
stretching
at
the
end
of
each
session,
and
make
it
optional
for
classes
less
than
30
minutes.
Avoid
Overworking
Clients
(Especially
New
Ones!)
Sometimes
it
can
be
more
challenging
to
gauge
exertion
over
video,
so
it's
important
to
pay
extra
attention
to
the
signs
that
someone
is
being
pushed
too
hard.
 If
you
can't
determine
how
heavily
your
clients
are
breathing
from
looking
at
them
on
the
screen,
ask
them
a
question
and
listen
to
their
response.
Can
they
only
say
one
word
at
a
time
without
pausing?
Then
this
will
tell
you
they
are
very
out
of
breath
and
you
probably
need
to
tone
things
down.
If
they
can
speak
a
whole
sentence
without
any
difficulty,
they
are
probably
doing
just
fine.
 If
you
can't
tell
how
much
your
clients
are
sweating,
or
if
they
are
sweating,
ask
them
to
come
closer
to
their
laptop
screen.
You
can
also
look
for
signs
such
as
repeatedly
wiping
their
forehead.
 Ask
your
clients
how
they
feel!
Check
in
a
few
times-­‐-­‐before,
during,
and
after
the
workout.
This
is
especially
important
for
clients
you've
never
worked
with
before
because
you
know
little
about
their
tendencies,
attitude,
and
limits.
 If
the
client
starts
to
show
a
notable
drop
in
performance,
give
them
a
break
and
tone
it
down.
Don't
assume
they
are
just
being
lazy.
 Offer
lots
of
water
breaks.
Even
if
the
client
isn't
thirsty,
he
or
she
will
likely
take
you
up
on
this
opportunity
to
recharge
for
a
little
bit.
 When
in
doubt,
go
easy.
Health
and
Safety
 The
client’s
safety
is
your
#1
priority!
 Wello
asks
every
user
to
fill
out
a
PAR-­‐Q
or
Physical
Activity
Readiness
Questionnaire
before
they
book
a
session.
If
a
potential
client
answers
YES
to
any
of
the
PAR-­‐Q
questions,
they
will
be
required
to
get
a
doctors
permission
before
they
will
be
allowed
to
book
a
session.
Emergency
Protocol
 If
there
is
an
emergency
that
needs
immediate
medical
attention,
call
911
immediately.
o If
the
client
is
able
to
speak,
ask
for
his
or
her
address
and
full
name.
o If
the
client
is
unable
to
talk,
call
(415)
494-­‐9355
as
soon
as
possible
for
help.
o Enter
this
number
into
your
cell
phone
now
and
store
it—in
order
to
have
easy
access
to
it
if
needed.
 If
there
is
an
emergency
that
does
not
require
immediate
medical
attention,
please
stop
the
session
and
ask
the
client
what
you
can
do
to
help
them.
Ask
them
if
there
is
someone
you
can
contact
on
their
behalf.
Once
the
session
is
ended,
make
sure
to
Page
8

10.
contact
Wello
at
(415)
494-­‐9355
or
email
trainers@wello.co
to
let
us
know
what
happened.
 If
you
have
additional
questions
about
responding
to
an
emergency,
please
email
trainers@wello.co
Thanks
for
being
prepared!
Part
Four
Policies
and
Resources
Representing
Yourself
as
a
Wello
Trainer
As
an
official
Wello
Trainer,
you
represent
your
own
brand,
but
you
are
also
representing
the
Wello
Brand.
We
expect
you
to
always
act
with
integrity
and
follow
these
guidelines:
 Attire:
you
are
expected
to
wear
clean,
sweat-­‐free
workout
clothes
for
every
session
–
bright
colors
are
great!
 Environment:
your
session
environment
must
be
clean,
clear
of
clutter
and
give
you
ample
room
to
demonstrate
and
train
effectively
 Communication:
profanity
is
not
acceptable
at
any
time
Three
Strike
Policy
If
you
receive
“3
strikes”
for
violating
any
combination
or
reoccurrence
of
the
actions
below,
you
may
be
permanently
removed
from
the
site.
You
will
receive
a
strike
if
you:
 Fail
to
login
and
confirm
a
session
booking
within
24
hours.
 Deny
a
session
request.
 Cancel
a
session
or
attempt
to
reschedule.
 Do
not
appear
for
a
scheduled
session.
 Do
not
send
a
new
client
a
note
before
your
session
begins
(click
here
for
instructions
and
a
template
you
can
use.)
IMPORTANT:
Sessions
can’t
be
rescheduled,
so
if
you
don’t
confirm
a
request
or
attempt
to
move
a
session
time,
the
session
will
automatically
be
terminated
by
our
system.
Wello
reserves
the
right
to
remove
you
from
the
Wello
Team
at
any
time.
Especially
if
you
do
not
appropriately
represent
yourself
or
the
brand
or
fail
to
follow
the
guidelines
outlined
above.
Page
9

11.
Trainer
Fees
Trainers
are
not
responsible
for
a
listing
or
membership
fee
at
this
time,
but
we
reserve
the
right
to
change
the
pricing
structure
at
any
time
(advance
notice
will
be
provided
if
any
changes
are
made).
Wello
Trainers
Facebook
Group
Feel
free
to
suggest
new
features,
report
issues
or
chat
about
best
practices
with
the
Wello
Trainer
Community
on
the
Wello
Trainers
Only
Facebook
Group.
The
Wello
Team
will
frequently
post
announcements
and
updates
on
this
page.
Simply
send
a
request
to
join.
Your
Facebook
profile
will
remain
private
to
the
rest
of
the
members
of
the
group.
Promotional
Tools
To
learn
a
variety
of
fantastic
tips
and
techniques
to
promote
your
services
on
Wello,
visit
the
Promotional
Tools
page.
Our
Goal
is
to
Make
You
Successful!
We
are
here
to
help,
so
please
let
us
know
what
you
need,
what
you
would
like
to
see,
and
any
other
feedback.
Feel
free
to
send
questions,
ideas,
and
suggestions
to
trainers@wello.co
anytime!
Page
10