This document summarizes a frontline leadership development program at CMC-Union hospital. The program aims to develop leadership skills in frontline employees over 3 months through weekly classes, readings, and a department project. Content covers both change management and leadership skills. Assessment of participants includes personality tests, group discussions, and leadership analysis reports. The program has resulted in successful department projects, high employee satisfaction, and promotions for past participants.

1. Developing Frontline Leadership
CMC-Union As A Case Study
Presented by: Chris Miller & Wesley Hoke

2. Why Is It Necessary?
• Frontline Leadership: where the rubber meets
the road for employee performance
• Indoctrinate them early
– More teaching now = Less correcting later
• Growing leaders is cheaper than poaching
leaders
– Low supply, High demand clinical workforce
– Nonprofits Lag/Match, rarely Lead $

3. CMC-Union
Foundations
Developing Tomorrow’s Leaders
Today
An OD Production

4. Program Content
(change & leadership run concurrently)
Change Mgt Leadership Skills
1) Intro to Change Mgt. 2) Personal Mastery
Planning 3) Business of Healthcare 4) Mgt. by Metrics
5) Communication & 6) Ee Selection
Setting the Stage Influence
7) Goal Setting & 8) Delegating
Clarifying Expectations
Present/Implement
9) Time Management & Organization
Manage Mood
10) Ee Development & 11) Perf Feedback &
Motivation Recognition
Cement the Behavior
12) Program Evaluation & Leadership Analysis Reports

5. Program Outline
• Approx. 10 participants per class
• 3 months featuring:
– Weekly 3hr class sessions (36 classroom hrs)
– Out of class readings and dept project (approx. 20 hrs work out
of class)
• Mgrs submit nominations for candidate:
– Ensure two-way commitment/support
– Acceptance based on individual merit and dept. project with
strategic alignment
– Decisions made by Senior Team
• Participant assessment and development

6. Typical Class Agenda
• Participant new skill application stories or
project progress
• Discussion of reading assignment
• Interactive topic lecture
• Practice new skill (activity)
• Action plan how to apply it
• Post-test

7. Participant Assessment
• WorkPlace Big 5*
• Leaderless Group Discussions*
• Leadership Analysis Report*
* Denotes items in appendix
Participant Development
Establish change mgt & leadership skills
Create leadership network
1 on 1 self-awareness feedback with OD
Leadership report as start of Individual Development Plan

8. Program Evaluation Stats
• Measures of $ROI for projects*
* Denotes items in appendix
• Excellent employee satisfaction 5 of 6
• Participants receiving promotions 7
• Participant learning 77% 96%
• Participant evaluation 4.91, or 97.81

9. Questions / Comments?
Thanks for your time!