Yammer 101

SHAREPOINT AND YAMMER SOCIAL COLLABORATION AND
COMMUNITIES WORKSHOP
Jeff Willinger
October 2013

AGENDA
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What is Yammer
Why Yammer?
Social Media guidelines
Top things to know
Getting started
How to sign up
What are groups?
How to join a group
How to create a group

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Following people
See who you are following
Editing your profile
Notifications
Adding a photo
Other Yammer features
The Social Journey
Helpful links
Next steps

Copyright © 2013 Rightpoint | Proprietary and Confidential

2

WHAT IS YAMMER?
• Yammer a secure (private) social networking and collaboration tool for the corporate
environment.
• Features and look/feel similar to Twitter and Facebook.

• Unlike Twitter, not limited to 140 characters for posts.
• Easy sign up and use.


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WHY YAMMER?
• More efficient work unit communication.
• User friendly.
• Improve efficiency in managing/sharing documents.
• Help ease server space issues (being in “e-mail jail”).
• Integrates with SharePoint.
• Mobile friendly, there‟s an app for that!
• Can be set up to allow secure collaboration with people external to your company.
.


4

SOCIAL MEDIA GUIDELINES
• A sample usage policy is available at
https://about.yammer.com/success/wpcontent/uploads/sites/13/2013/02/Sample-YammerUsage-Policy.pdf

• It shouldn‟t be a list of Do‟s and Don‟ts. It
should welcome users into the community
and let them know how to interact.


5

TOP THINGS TO KNOW
• You must sign up using your work email address.
– Unlike Twitter, only your company‟s employees will see your postings.

• In addition to the entire company feed, there are public and private groups.
– Messages in private groups cannot be seen by employees outside the group.

• It is accessible anywhere (work or home), anytime (day or night or weekends).


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TOP THINGS TO KNOW
• You can share a comment, document, image and/or a link with the entire Yammer
community or with members of a specific group.
• Yammer users can “like” or reply to your comment.
• You can “follow” people.
• There is a search box that allows you to search for people, groups or topics.


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GETTING STARTED
• From Internet Explorer
OR

• From a desktop app on your computer
OR

• From your mobile device (iPhone/iTouch, iPad, Android or
Blackberry).
Download: https://www.yammer.com/about/applications


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HOW TO SIGN UP
• Type www.yammer.com in the address section of your browser.
• Click the “Sign Up” button.
• Enter your work email address and then “sign up.”


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HOW TO SIGN UP
• Check your work email for a confirmation link from Yammer.
Follow the instructions to activate your account.
• In the window that pops up begin by filling out the form.
• Complete Your Profile. Green check marks in the “Getting
Started” box on the right side of your profile measure your
progress.


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WHAT ARE GROUPS?
• The ability to create Groups for collaboration is a key benefit of Yammer.
• Groups can facilitate projects across campuses or departments, or they can help
employees share files and discuss issues within departments or work units.


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HOW TO JOIN A GROUP
• Click on “groups” on the left nav to browse groups on the network and join those that
are relevant for you.


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HOW TO JOIN A GROUP
• Joining the Windows 7 Group.


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JOINING THE CONVERSATION
• Share information with colleagues.
• Collaborate on projects.

• Attach documents or images.
• Share an article from a web site (internal or external).
• Tag topics and/or colleagues (and then search by tags).


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JOINING THE CONVERSATION
• Give praise, ask a question, take a poll, share an event or make an announcement.


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HOW TO CREATE A GROUP
• On the “Groups” page, click the green box.
• Fill out information in pop-up box and click “Create Group.”


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FOLLOWING PEOPLE
• Type name of someone you know into the Search Box (can also search for groups and documents in
this box).

• Click on members and search people alphabetically.


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FOLLOWING PEOPLE
• In the browser, click on the name of the person
in your feed you want to follow. In pop-up box,
click “+ Follow.”

• In the desktop app, click the word “Follow”
below the picture of the person you would like
to follow.


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SEE WHO YOU ARE FOLLOWING
• Want to see a list of people you are following? Click on the “People I‟m following” tab.


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EDITING YOUR PROFILE
• Click your name in the upper right corner of the screen. Select “Edit Account.”

• Or, when on your profile page, click “Edit Profile” and then select “Notifications.”


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NOTIFICATIONS
• You can select to receive update emails (a.k.a.
“digests”) updates never, daily or weekly. If you
select daily or weekly, you will receive
information about postings made to Yammer in
a single message.
• Immediate notifications can be set by clicking
the “Subscribe to feeds in real time…” link.
This lets you designate certain groups for
special alerts, which you can get via
email, SMS text or IM.
• Once you have completed checking or
unchecking boxes, click “Save”.


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ADDING A PHOTO
• You can use other a photo (Quarterly or person) or an image.
• Profiles without photos or images will appear like this:
• To upload your photo, click on the “Browse” button in your profile to find a photo from
your computer.


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OTHER YAMMER FEATURES
• Messaging and feeds
• Direct Messaging

• User profiles
• Company directory
• Groups (Internal)
• Communities (External)
• File sharing/creating a page (w/limited
formatting)
• Integrations
• Desktop, Mobile, Tablet


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COMPARISON


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The Social Journey

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BEING SUCCESSFUL MEANS CHANGING HOW YOU WORK

IT

HR

Sales

Marketing


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THE SOCIAL JOURNEY


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STEP 1: DEFINE YOUR VISION


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STEP 2: MAP TO VALUE


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STEP 3: WORK SOCIAL


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STEP 4: DRIVE SUCCESS


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STEP 5: EVALUATE, ADAPT & ITERATE


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FOUR FACTORS FOR A SUCCESSFUL JOURNEY


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WHAT IS IN THE CUSTOMER SUCCESS PROGRAM?

Methodology
and Self-guided
Resources

Webinars

Access to Customer
Success Managers

Regional User Groups and Community-based
Events
Learning and Support

Customer Community


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ESN RESOURCES
Sites, Blogs & Twitter
– Welcome To Your Social Journey | Enterprise Social Customer Success | The Rise Of Enterprise Social Networks | Yammer
Success Center Discover SharePoint
Yammer | SharePoint blog

@Yammer @SharePoint @Office365

Press
– How Microsoft got its own employees to use Yammer
– Microsoft Creates „Yammer North‟ in Redmond to Learn New Software Tricks
– Yammer Accelerates Momentum Following Microsoft Acquisition
– The Yammer journey so far at NAB

Research
Bring your own service: Employees want social tools at work, despite company restrictions
Evolution of the networked enterprise: McKinsey Global Survey results
Yammer‟s 2013 Business Value Survey Results

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BREAK TIME AND QUESTIONS

• Sign up for Yammer!
• Start posting and collaborating with colleagues.
• Start a weekly Yammer session for your department or team.


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STAY CONNECTED

• Jeff Willinger
• 312.622.2300
• www.linkedin.com/in/jeffwillinger
• www.twitter.com/jwillie
• www.facebook.com/jeffwillinger
•

.


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29 N. Wacker | 4th Floor | Chicago, Illinois 60606
312.920.8383 | 312.920.8384 fax
rightpoint.com

Yammer 101

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