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Awareness Support for
       Knowledge Workers in
        Research Networks
                       Wolfgang Reinhardt
                      University of Paderborn

11.10.11 - Learning Networks Plenary Meeting - Open University of the Netherlands
wolfgang reinhardt
         university of paderborn
wolfgang reinhardt
            university of paderborn




facts and figures
29

     wolfgang reinhardt
              university of paderborn
29.98 years

              wolfgang reinhardt
                       university of paderborn
29.98 years

              wolfgang reinhardt
                       university of paderborn



1
29.98 years

                wolfgang reinhardt
                         university of paderborn



1 son
    99 days until #2
73
29.98 years

                wolfgang reinhardt
                         university of paderborn



1 son
    99 days until #2
73 days until submission
29.98 years

                wolfgang reinhardt
                         university of paderborn



1 son
    99 days until #2
73 days until submission
29.98 years
            265
                wolfgang reinhardt
                         university of paderborn



1 son
    99 days until #2
73 days until submission
29.98 years
            265km
                wolfgang reinhardt
                         university of paderborn



1 son
    99 days until #2
73 days until submission
29.98 years
            265km
                wolfgang reinhardt
                         university of paderborn


                    15.000
1 son
    99 days until #2
73 days until submission
29.98 years
            265km
                wolfgang reinhardt
                        university of paderborn


                    15.000 students
1 son
    99 days until #2
73 days until submission
29.98 years            2007
            265km
                wolfgang reinhardt
                        university of paderborn


                    15.000 students
1 son
    99 days until #2
73 days until submission
29.98 years             2007
            265km
                      2009
            wolfgang reinhardt
                       university of paderborn


                15.000 students
 1 son
    99 days until #2
73 days until submission
29.98 years            2007
            265km           2010
                     2009
                wolfgang reinhardt
                        university of paderborn


                    15.000 students
1 son
    99 days until #2
73 days until submission
29.98 years            2007
            265km           2010
                     2009
                       wolfgang reinhardt          university of paderborn


                           15.000 students
1 son
        99 days until #2
                 www.isitjustme.de        www.ginkgosem.com
  @wollepb                           @wollepb                           @wolfgang.reinhardt
  @wollepb                           @wollepb                           @wolfgang.reinhardt
  @wollepb                           @wollepb                           @wollepb
73 days until submission
29.98 years                 2007
         .1 2   265km              2010
  5 .0 4                  2009
0               wolfgang reinhardt                 university of paderborn


                    15.000 students
 1 son
        99 days until #2
                 www.isitjustme.de        www.ginkgosem.com
  @wollepb                           @wollepb                           @wolfgang.reinhardt
  @wollepb                           @wollepb                           @wolfgang.reinhardt
  @wollepb                           @wollepb                           @wollepb
The only way to do great
work is to love what you do.
Awareness support for
Knowledge Workers in
 Research Networks?

          18
Awareness support for
Knowledge Workers in
 Research Networks?

          19
Awareness support for
Knowledge Workers in
 Research Networks?

          20
Awareness support for
Knowledge Workers in
 Research Networks?

          21
knowledge work
             carried out by


knowledge workers

   researchers
        22
knowledge work
             carried out by


knowledge workers
             role model of

   researchers
        23
PhD timeline


     24
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                                                                                                                                                                                                                                                           EC-TEL

                                                                                                               AWESOME

                            ac#vity    mo#ve

                                                             Awareness
                                                             Interviews
                            ac#on       goal




                           opera#on   condi#on




                                                 Knowledge Worker
                                                    Roles Study

                      Scholarly practice
                     as knowledge work
theoretical
              2009                    2010                                                                                                                                                                                                                 2011      05.04.12

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                                                                                                                                                                                                                                                                             social media
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                                                                                                                                                                                                                                                           EC-TEL

                                                                                                                                                                                                                                                                               research
                                                                                                               AWESOME                                                                                                                                                          paper

                            ac#vity    mo#ve

                                                             Awareness
                                                             Interviews
                            ac#on       goal




                           opera#on   condi#on




                                                 Knowledge Worker
                                                    Roles Study

                      Scholarly practice
                     as knowledge work                        social media
theoretical
              2009                    2010                                                                                                                                                                                                                 2011      05.04.12

                                                       25
methodological framework

•   empiricism across all my work

    •   quantitative (online) questionnaires

    •   qualitative interviews

    •   user tests

    •   explorative studies


                                               26
Knowledge Worker
 Roles and Actions
W. Reinhardt, B. Schmidt, P. Sloep, and H. Drachsler. Knowledge worker roles
    and actions – results of two empirical studies. Knowledge and Process
                     Management, 18(3):150–174, 2011.



                                    27
knowledge worker roles & actions

•   online questionnaire (N = 43)

    •   validation of existence of 10 knowledge worker
        roles

    •   dedicated knowledge actions carried out in
        each role



                                                         28
knowledge worker roles & actions
           Roles                             Actions
 Helper        Retriever      Acquisition              Analyze
 Learner           Sharer      Authoring          Co-Authoring
 Linker            Solver    Dissemination        Expert Search
Networker          Tracker     Feedback         Info. organization
Controller     Organizer      Info. search             Learning
                              Monitoring           Networking
                             Service search

                                                                     29
learner


                   People who use information and practices to improve personal
    Definition
                   skills and competence.


    Expected      Acquisition, analyze, expert search, information search, learning,
knowledge actions service search




                                         30
learner




          31
Awareness Interviews

       Manuscript in preparation




                  32
awareness interviews                          still analyzing




•   international interview series (N = 42)

•   English / German interviews

•   average length 51 minutes

•   670 pages transcript

•   qualitative content analysis (Mayring)

•   too many research questions


                                                                33
awareness definition
 • forms          • levels
  • activity        • technological
  • cultural        • relationship
  • social          • content
  • workplace       • personal
  • location        • contextual
  • knowledge
                                      34
awareness issues                                still analyzing




 1. collaboratively producing texts
 2. selecting publication venues
 3. staying up-to-date about relevant objects
 4. finding experts on a topic
 5. explore relations between objects in their RN
 6. information overload / filter failure
 7. what is happening to my scholarly output?
                                                                  35
Awareness Dashboard
for Research Networks
  W. Reinhardt, C. Mletzko, H. Drachsler, and P. Sloep. AWESOME: A widget-
 based dashboard for awareness-support in Research Networks. In Proceedings
         of the 2nd PLE Conference, pp. 1–15, Southampton, UK, 2011.

   Publication in Journal of Interactive Learning Environments under review


                                     36
awesome   N = 12




                   37
awesome evaluation
•   tailored dashboard performs significantly better on
    1. user-friendliness
    2. awareness support
    3. technology support
    4. time consumption
    5. dif ficulty
    6. ef fectiveness
                                                         38
Analysis of Conference
        Articles
 W. Reinhardt, C. Meier, H. Drachsler, and P. Sloep. Analyzing 5 years of EC-TEL
       proceedings. In C. D. Kloos, D. Gillet, R. M. C. Garcìa, F. Wild, and
 M. Wolpers, (eds.), Towards Ubiquitous Learning. Proceedings of the 6th European
    conference on Technology Enhanced Learning, pp. 531–536. Springer Berlin /
                                Heidelberg, 2011.

    Publication in IEEE Transactions on Learning Technologies under review
                                       39
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting
Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting

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Awareness Support for Knowledge Workers in Research Networks - Learning Networks Plenary Meeting

  • 1. Awareness Support for Knowledge Workers in Research Networks Wolfgang Reinhardt University of Paderborn 11.10.11 - Learning Networks Plenary Meeting - Open University of the Netherlands
  • 2. wolfgang reinhardt university of paderborn
  • 3. wolfgang reinhardt university of paderborn facts and figures
  • 4. 29 wolfgang reinhardt university of paderborn
  • 5. 29.98 years wolfgang reinhardt university of paderborn
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  • 14. 73 days until submission 29.98 years 2007 265km wolfgang reinhardt university of paderborn 15.000 students 1 son 99 days until #2
  • 15. 73 days until submission 29.98 years 2007 265km 2009 wolfgang reinhardt university of paderborn 15.000 students 1 son 99 days until #2
  • 16. 73 days until submission 29.98 years 2007 265km 2010 2009 wolfgang reinhardt university of paderborn 15.000 students 1 son 99 days until #2
  • 17. 73 days until submission 29.98 years 2007 265km 2010 2009 wolfgang reinhardt university of paderborn 15.000 students 1 son 99 days until #2 www.isitjustme.de www.ginkgosem.com @wollepb @wollepb @wolfgang.reinhardt @wollepb @wollepb @wolfgang.reinhardt @wollepb @wollepb @wollepb
  • 18. 73 days until submission 29.98 years 2007 .1 2 265km 2010 5 .0 4 2009 0 wolfgang reinhardt university of paderborn 15.000 students 1 son 99 days until #2 www.isitjustme.de www.ginkgosem.com @wollepb @wollepb @wolfgang.reinhardt @wollepb @wollepb @wolfgang.reinhardt @wollepb @wollepb @wollepb
  • 19. The only way to do great work is to love what you do.
  • 20. Awareness support for Knowledge Workers in Research Networks? 18
  • 21. Awareness support for Knowledge Workers in Research Networks? 19
  • 22. Awareness support for Knowledge Workers in Research Networks? 20
  • 23. Awareness support for Knowledge Workers in Research Networks? 21
  • 24. knowledge work carried out by knowledge workers researchers 22
  • 25. knowledge work carried out by knowledge workers role model of researchers 23
  • 27. practical                                              ginkgo                             EC-TEL AWESOME ac#vity mo#ve Awareness Interviews ac#on goal opera#on condi#on Knowledge Worker Roles Study Scholarly practice as knowledge work theoretical 2009 2010 2011 05.04.12 25
  • 28. practical                                              ginkgo                          social media    EC-TEL research AWESOME paper ac#vity mo#ve Awareness Interviews ac#on goal opera#on condi#on Knowledge Worker Roles Study Scholarly practice as knowledge work social media theoretical 2009 2010 2011 05.04.12 25
  • 29. methodological framework • empiricism across all my work • quantitative (online) questionnaires • qualitative interviews • user tests • explorative studies 26
  • 30. Knowledge Worker Roles and Actions W. Reinhardt, B. Schmidt, P. Sloep, and H. Drachsler. Knowledge worker roles and actions – results of two empirical studies. Knowledge and Process Management, 18(3):150–174, 2011. 27
  • 31. knowledge worker roles & actions • online questionnaire (N = 43) • validation of existence of 10 knowledge worker roles • dedicated knowledge actions carried out in each role 28
  • 32. knowledge worker roles & actions Roles Actions Helper Retriever Acquisition Analyze Learner Sharer Authoring Co-Authoring Linker Solver Dissemination Expert Search Networker Tracker Feedback Info. organization Controller Organizer Info. search Learning Monitoring Networking Service search 29
  • 33. learner People who use information and practices to improve personal Definition skills and competence. Expected Acquisition, analyze, expert search, information search, learning, knowledge actions service search 30
  • 34. learner 31
  • 35. Awareness Interviews Manuscript in preparation 32
  • 36. awareness interviews still analyzing • international interview series (N = 42) • English / German interviews • average length 51 minutes • 670 pages transcript • qualitative content analysis (Mayring) • too many research questions 33
  • 37. awareness definition • forms • levels • activity • technological • cultural • relationship • social • content • workplace • personal • location • contextual • knowledge 34
  • 38. awareness issues still analyzing 1. collaboratively producing texts 2. selecting publication venues 3. staying up-to-date about relevant objects 4. finding experts on a topic 5. explore relations between objects in their RN 6. information overload / filter failure 7. what is happening to my scholarly output? 35
  • 39. Awareness Dashboard for Research Networks W. Reinhardt, C. Mletzko, H. Drachsler, and P. Sloep. AWESOME: A widget- based dashboard for awareness-support in Research Networks. In Proceedings of the 2nd PLE Conference, pp. 1–15, Southampton, UK, 2011. Publication in Journal of Interactive Learning Environments under review 36
  • 40. awesome N = 12 37
  • 41. awesome evaluation • tailored dashboard performs significantly better on 1. user-friendliness 2. awareness support 3. technology support 4. time consumption 5. dif ficulty 6. ef fectiveness 38
  • 42. Analysis of Conference Articles W. Reinhardt, C. Meier, H. Drachsler, and P. Sloep. Analyzing 5 years of EC-TEL proceedings. In C. D. Kloos, D. Gillet, R. M. C. Garcìa, F. Wild, and M. Wolpers, (eds.), Towards Ubiquitous Learning. Proceedings of the 6th European conference on Technology Enhanced Learning, pp. 531–536. Springer Berlin / Heidelberg, 2011. Publication in IEEE Transactions on Learning Technologies under review 39