Techniques For Handling Change - Your Communication Strategy - Say exactly what You Mean And Mean What You
1. Techniques For Handling Change - Your Communication
Strategy - Say exactly what You Mean And Mean What You
A good Communicating Strategy is in the core of any successful change management procedure. The
more change there will be afterward the greater the demand - and particularly concerning the gains,
the reasons, the strategies and planned ramifications of the change. It's important that the effective
communication strategy is defined and actioned as soon as possible and then properly kept for the
duration.
There are 2 aspects to a change management communication strategy: firstly the balance between
information content and mental resonance; and secondly the initiative's phase, in other words prior
to the change and during.
The structural and content aspect of your communications
You may gain considerably from the subject of a programme-based approach to handling and
directing your change initiative, as your communication strategy will be based around the following:
- Stakeholder map and investigation [everyone who will be impacted by the change along with your
evaluations of their reactions as well as the impacts ]
- Blueprint [ the clear definition and statement of the changed organization]
- Vision statement and pre-programme planning process [ the high-level vision and also the follow up
preplanning procedure to unpack the vision and analyse the impacts ]
- Programme strategy [the steps that will be taken to produce the changes and get the benefits - a
schedule of jobs and endeavors and initiatives ]
The key FACTUAL questions that your communication strategy need to address
- What are the goals?
- What will be the crucial messages?
- Who are you wanting to reach?
- What advice will probably be conveyed?
- How much information is going to be supplied, and to what level of detail?
- What mechanisms will likely be employed to disseminate advice?
- What will undoubtedly be achieved as an effect of feedback? to disseminate advice?
- Who are you wanting be supported?
What advice an effect of feedback?
2. - What are the goals?
- How much information is going to be supplied, messages?
- What mechanisms will be *properly to reach?
The essential MENTAL questions that the communication strategy should address
In terms of the emotional resonance aspect of the communications, John Kotter makes the point that
change leaders that are great are great at telling stories that are visual with high psychological
impact. Kotter exemplifies this the anecdote of Martin Luther King who did not stand up facing the
Lincoln Memorial and say: "I've a great strategy" and illustrate it with 10 good reasons why it was
an excellent strategy. He said those immortal words: "I've a dream," and then he proceeded to reveal
the people what his dream was - he exemplified his picture of the future and did so in a way that had
high emotional impact.
William Bridges focuses around the psychological and mental impact and aspect of the change - and
poses these 3 simple questions:
to the motorists which make it essential
(1) what's changing? Bridges offers the next guidance - the change leader's communicating
statement must:- Clearly express goal and the change leader's understanding
- "Sell the issue before you try to offer the alternative."
- Not use jargon
- Be under 60 seconds
(2) what'll actually be distinct due to the change? Bridges says: "I go into organizations in which a
change initiative is well underway, and that i inquire what's going to differ when the change is done-and
no one can answer the question... a change might appear really significant and extremely real to
the leader, but to the people that must make it work it looks fairly abstract and vague until actual
differences it will make start to eventually become clear... the drive to get those differences clear
should be a significant priority in the planners' list of things to do."
(3) Who's likely to lose what? Bridges maintains the situational changes are not as difficult for firms
to make as the emotional transitions of the people impacted by the change. Transition direction is
about seeing the specific situation through the other guy's opinion. It is a perspective based on
empathy. It is management and communicating process and works together to bring them.
3. 5 guiding principles of a great change management communication strategy
So, in summation http://www.comment8engage.com the 5 guiding principles of a great change
management communication strategy are as follows:
- Clarity of message - to ensure acknowledgement and relevance
- Resonance of message - delivery and the psychological tone of the message
- Precise targeting - to get to the right people together with the right message
- Timing program - to attain timely targeting of messages
- Feedback procedure - to ensure genuine two way communication
Failure reasons in change management are many and changed. But one thing is painfully clear.
The root cause is lack of clarity along with too little communication. That is what a Programme
Direction based way of change is about and why it so significant.