Denver Airport Report, DIA Baggage

1. Closing Case Report:
Denver International Airport
Amanda R. White & William White
Introduction to Management Information Systems, ISM 4011
Professor Meeks
November 1, 2014

2. Denver International
http://calleam.com/WTPF/?page_id=2086

3. Denver International Airport Baggage
System:
“Originally billed as the most advanced system in the world, the baggage handling
system at the new Denver International Airport was to become one of the most
notorious examples of project failure.” ( colleam.com).
This system was to be the ultimate in handling luggage for the entire airport. As it
turned out to be more complex than originally thought. This caused a 16 month
delay in the opening of the airport, at a cost to the tax payers of $560 million. (
colleam.com).
When the airport was finally opened it utilized a manual tug system. The portion of
the advanced baggage handling system that was utilized never worked as it was
designed. With no fail safe designed into the system it would end up eating up
passengers luggage. With a cost of $1million a month to maintain the partial system
it was sold off as scrap in August of 2005. ( colleam.com).

4. Denver Baggage Handling System
http://calleam.com/WTPF/?page_id=2086

5. Denver Baggage Handling System
Conveyor Belts
http://calleam.com/WTPF/?page_id=2086

6. Denver airport to mangle last bag
By Kirk Johnson
Published: Saturday, August 27, 2005
http://www.nytimes.com/2005/08/26/world/america
s/26iht-denver.html?_r=0
DENVER —” Ten years ago, the new Denver International Airport marched boldly into the future with a
computerized baggage-handling system that immediately became famous for its ability to mangle or
misplace a good portion of everything that wandered into its path.” (Johnson )
Now the book is closing on the brilliant machine that couldn't sort straight.
The luggage machine was made up of 26 miles of conveyor belts with switches and sensors. The price tag
for the construction of thie massive machine was $186 million plus $1 million a day threw 1994 while the
airport was closed until they could make the machine work. ( Johnson ).

7. http://www.youtube.com/watch?v=xx8f4x6C_KY
NBC news video Denvor Airport.

8. References :
1. http://calleam.com/WTPF/?page_id=2086
2. http://www.nytimes.com/2005/08/26/world/americas/26iht-denver.html?_r=0
3. http://www.youtube.com/watch?v=xx8f4x6C_KY