The document discusses preparing stakeholders to use information and communication technology (ICT) in chronic care based on experiences in Yorkshire. It describes engaging with different stakeholder groups like clinicians, community staff, nursing homes, general practitioners, and providing education through literature, workshops, home visits, newsletters, and executive meetings. Data is collected on admissions and length of stay from homes using or not using telemedicine. Stakeholder feedback is gathered through surveys and newsletters to improve services.

1. Preparing Stakeholders to use ICT in Chronic
Care: Experiences of Yorkshire
Rachel Binks
Nurse Consultant, Critical and Acute Care
Airedale NHS Foundation Trust

2. Secretary of State visits
the TH

3. Engaging with medics

4. Engaging with patients

5. Clinician
engagement
• A hard nut to crack…..sometimes
• Very busy with hospital work
• Written in to job plans
• Support from CEO and nursing and
medical directors

6. Community staff
engagement
• A softer nut to crack
• Can see the benefits to them - not so
much travelling
• Can see the benefits to patients –
immediate review

7. Nursing/residential
Homes
• Visits to Homes
• Sessions for relatives and carers
• Workshops every quarter
• Data
– Admissions from homes with and without TM
– Reason for admission
– Length of stay
• You said, we did
• Newsletter

8. Preparing Stakeholders to use ICT in Chronic
Care: Experiences of Yorkshire
Rebecca Malin
Head of Business Development and Investment
Airedale NHS Foundation Trust

10. GPs
• GP Liaison
• Literature, newsletter
• Open door
• Face to face education
• Face to face customer relationship meetings at
Executive level
• Evidence
– Evidence
• Evidence
– Evidence

11. Preparing Stakeholders to use ICT in Chronic
Care: Experiences of Yorkshire
Thank You