Standards & Satisfaction Output for the network Steering Team 2014-2015 November, 2014

1. Output for the network
Standards &
Satisfaction

2. Output for the network
Strategies to increase Number of Promoters for
upcoming Peak
- Include KPIs in National R&R Campaign for the peak
- Create a Zendesk to which Eps can fastly send their
requests or complains
- Have all TN managers meet one more time with all TN
takers and clarify and confirm all expectations
- Have virtual touchpoint with Eps with basic logistic
expectations

3. Output for the network
Why is it important to provide information correctly
when creating an opportunity on EXPA?
- To create the right expectations from first interaction with
customers
- To align goals for the experience/internship
- To show professionalism and our organization credibility
- To deliver our promise

4. Output for the network
Other Inputs
 For Tier 3 and 4, MCVPF should be responsible for safety
and legality checklist
 For Tier 1&2: Entity Control Board can Support MCVPF in
checking Safety and Legality
 Adapt membership criteria review and put Audit and safety
as membership criteria for LCs

5. Output for the network
Question 3 - What inputs would you give for
implementation on the LC level?
Cluster 1:
 LCVP TM exercising a much more energetic role inside the EB, to be the very hard towards the
other VPs related to talent planning and retention, and also to assure the leadership development
in all TMP/TLP experiences through team minimums (SS of TM)
 For them to, together with the LCP, to track the other EB members regarding team minimums and
etc. Evolution of the team minimums implementation according to the reality.
Cluster 2:
 Follow the national guidelines
 Listen to the MC
 Change their mindset - the LCP needs to understand, take it seriously and empower the LC VP
TM
 All the physical touch-points and education needs to be done to LCPs and LC VP TMs
 The LCP /MCP needs to be the 1st one to track team minimums to really create ownership and
understanding of what they are