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Sweden B2C E-Commerce Report 2011


November 2011

                                                                              Provided by

                 RESEARCH ON INTERNATIONAL MARKETS
                     We deliver the facts – you make the decisions




                                                                                            November 2011




Publication Date
 November 2011
Language
 English
Format
 PDF & PowerPoint
Number of Pages/Charts
 49
Covered Countries
 Sweden


Price
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Sweden B2C E-Commerce Report 2011

Key Findings
 Covering Trends, Sales, Shares, Products, Users / Shoppers and Players

 •	 	 n	the	last	three	months	of	2010,	approximately	half	of	respondents	in	Sweden	used	the	Internet	for		
    I
    “purchasing/ordering	goods	or	services“.
 •	 The	share	of	B2C	E-Commerce	on	total	retail	sales	in	Sweden	is	expected	to	reach	almost	5%	in	2011.
 •	 “Travel“	was	the	leading	product	category	in	Swedish	B2C	E-Commerce	in	Q3	2010,	followed	by	“Electronics“		
    and “Clothing & Shoes“.
 •	 	 he	number	of	Internet	users	in	Sweden	reached	8.5	million	in	2010,	accounting	for	more	than	90%	of	the	
    T
    total	country	population.
 •	 	 nline	book	retailer	Adlibris	was	the	most	popular	online	shop	for	the	Swedish	population	in	October	2010,	
    O
    followed	by	media	goods	online	shop	Cdon,	fashion	online	shops	Ellos	and	H&M	and	aucion	website	Tradera.




Company and Product Information
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Sweden B2C E-Commerce Report 2011

Table of Contents
 1. Management Summary                                                6. Users / Shoppers

 2. Trends                                                            •	 European	Internet	Usage	by	Country,	ranked	by	total		
                                                                      	 Unique	Visitors,	May	2011
 •	 Internet	and	B2C	E-Commerce	Trends	in	Sweden                      •	 Individuals	in	Europe	using	the	Internet,	by	Country,		
 •	 Activities	of	the	Swedish	Population	on	the	Internet		            	 in	%,	2008-2010
 	 within	3	Months,	in	%,	2010                                        •	 Internet	and	Broadband	Household	Penetration,	by		
 •	 Steps	taken	before	making	a	Purchase	online	in	the		              	 Households,	in	%,	2008-2010
 	 Nordic	Region,	in	%,	2010
                                                                      •	 Internet	Users	(millions)	and	Percentage	of	Country		
 •	 Average	Number	of	Purchases	in	Nordic	Countries,	6		
                                                                      	 Population	in	Sweden,	2007-2010
 	 Months	to	Q3	2010
                                                                      •	 Percentage	of	Population	that	uses	the	Internet	on	a		
 •	 Consumers’	Drivers	to	B2CE-Commerce	in	Sweden,			
 	 in	%,	Q3	2010                                                      	 daily	Basis	in	Sweden,	in	%,	2003-2010
 •	 Sources	of	B2C	E-Commerce	Product	Information	for		               •	 Internet	Usage,	by	Age	Groups	in	Sweden,	in	%,		 	
 	 Consumers	in	Sweden,	in	%,	Q2	2011                                    2010
 •	 Share	of	Online	Shoppers	bought	from	Abroad	in				
                                                     	                •	 Online	Shoppers	in	Sweden,	in	%	of	Internet	Users,		
 	 Nordic	Countries,	in	%,	2010                                          2000-2010
 •	 Home	Shopping	(incl.	E-Commerce)	Payment									 	               •	 Online	Shoppers	by	Age	Groups	in	Sweden,	in	%,			
 	 Methods	in	the	Nordic	Region,	in	%	of	Home											
                                                                         2010
 	 Shoppers,	2010
 •	 Broadband	Trends	in	Sweden                                        •	 Penetration	of	Online	Shoppers	in	Sweden,	by	Age		
                                                                      	 Group	and	Gender,	in	%	of	Population,	2010
                                                                      •	 Internet	Users	who	have	made	Online	Purchases	in		
 3. Sales                                                             	 Nordic	Countries,	in	%,	last	6	Months	to	Q3	2010
                                                                      •	 Share	of	Consumers	who	buy	Goods	Online	in							 	
 •	 B2C	E-Commerce	Sales	in	Sweden,	in	SEK	billion,			                	 Sweden,	in	%,	Q2	2011
    2003-2011f
                                                                      •	 Share	of	Consumers	who	plan	to	shop	Online	in						
 •	 Average	total	Online	Spending	per	capita	in	Nordic		              	 Sweden,	in	%,	Q3	2011
 	 Countries,	in	EUR,	Q3	2010


 4. Shares

 •	 Share	of	B2C	E-Commerce	on	total	Retail	Sales	in			
 	 Sweden,	in	%,	2005-2011f                                           7. Players

                                                                      •	 Top	10	most	popular	Online	Shops	in	Sweden,	in	%,		
 5. Products                                                          	 October	2010
 •	 Types	of	Goods	and	Services	bought	Online	in											           •	 Leading	B2C	E-Commerce	Players	in	Sweden;	by		 	
 	 Sweden,	by	Age	Groups,	in	%,	2010                                  	 Unique	Visitors	and	Audience	Reach,	September	2011
 •	 B2C	E-Commerce	Sales	of	selected	Product														
    Categories in Sweden, in SEK billion, 2010                        •	 20	Swedish	Online	Shops,	ranked	by	different									
 •	 Growth	of	selected	B2C	E-Commerce	Product										               	 Usability	Criteria,	in	%,	August	2011	
 	 Categories	in	Sweden,	in	%,	Q2	2011	vs.	Q2	2010                    •	 Facts	about	Adlibris.com
 •	 B2C	E-Commerce	per	Product	Category	in	Sweden,				
                                                                      •	 Facts	about	Cdon.se
 	 in	%,	Q3	2010
 •	 Share	of	Swedish	Consumers	who	expect	to	increase		               •	 Facts	about	Ellos.se
 	 Consumption	in	selected	B2C	E-Commerce	Product		                   •	 News	about	Members.com,	2011
 	 Categories,	in	%,	Q3	2010
 •	 Share	of	Products	bought	from	Abroad	(from	foreign		
 	 Sites)	in	Nordic	Countries,	by	Category,	in	%,	2010




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Sweden B2C E-Commerce Report 2011

                                                                                                                                                Samples

                                                                                         RESEARCH ON INTERNATIONAL MARKETS
                                                                                                            We deliver the facts – you make the decisions


                                                   Trends                                 Sales                                                      Shares                    Products        Users / Shoppers                                              Players


       The number of Internet users in Sweden reached 8.5 million in 2010,
       accounting for 91% of the total country population.
       Internet Users (millions) and Percentage of Country Population in Sweden, 2007-2010
                                                   10                                                                                                                                                              100%

                                                                                                                                                                         8,3                  8,5
         Number of Internet Users (in millions)




                                                                                                                                 8,1




                                                                                                                                                                                                                          Percentage of Country Population
                                                                                                                                                                                                                   95%
                                                    8
                                                                  7,3
                                                                                                                                                                                                                   90%
                                                    6
                                                                                                                                                                        90%                  91%
                                                                                                                             88%                                                                                   85%
                                                    4
                                                                                                                                                                                                                   80%

                                                    2        80%
                                                                                                                                                                                                                   75%


                                                    0                                                                                                                                                              70%
                                                              2007                                                            2008                                      2009                 2010


                                                                                  Number of Internet Users                                                         Percentage of Country Population

       Note: Individuals who accessed the Internet within the last 3 months
       Source: Eurostat, January 2011




                                                                                                                                                                                                                                                                       32




                                                                                          RESEARCH ON INTERNATIONAL MARKETS
                                                                                                              We deliver the facts – you make the decisions


                                                    Trends                                 Sales                                                       Shares                  Products         Users / Shoppers                                             Players


       Furthermore, multi-category online retailer Cdon reached 630
       thousand unique visitors (users) from Sweden in September 2011.
        Facts about Cdon.se
                  Name of Company                                             Cdon
                  Homepage                                                    www.cdon.se
                  Shareholder/Owner                                           MTG Internet Retailing AB
                  Vertical Integration                                        Retailer (Internet Pure Player)
                  Business Model                                              Multi-Category Retailer
                  Product Range                                               Focus on consumer electronics
                                                                              The CDON Group, operating several Internet
                                                                              retailers in the Nordic countries, reached total net
                                                                              sales of SEK 2.2 billion in 2010, up from SEK 1.7
                                                                              billion in 2009. SEK 1.2 billion of those sales were
                  Turnover/Financials
                                                                              generated in Sweden.
                                                                              In Q3 2011, sales grew by +61% year-on-year to SEK
                                                                              826.4 million, representing the strongest third quarter
                                                                              ever.
                                                                              •       In September 2011, CDON Group launched group
                                                                                      shopping site Members.com.
                                                                              •       In February 2011, CDON announced that it acquired
                  News/Others
                                                                                      Swedish design brand furniture and interior
                                                                                      decoration product retailer RUM21.se.
                                                                              •       Further high investments are expected.
                  Unique Visitors
                  (Users) from Sweden,                                        630 thousand
                  September 2011
                  Audience Reach in
                  Sweden,                                                     7.0%
                  September 2011
        Source: Company homepages, business reports, business and company databases, journals, company registries, news portals, industry and trade associations




                                                                                                                                                                                                                                                                       46




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Sweden B2C E-Commerce Report 2011

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     commencement	of	any	subsequent	contract	year.                                                             damage	and	financial	loss,	such	liability	is	limited	to	typical	and	foreseeable	damages;	in	no	
3.5	 	 ll	payments	shall	be	due	and	payable	within	thirty	(30)	days	following	the	date	of	our	
     A                                                                                                         event	will	we	be	liable	for	any	incidental,	special,	punitive	or	consequential	damages,	loss	of	
     invoice	without	any	deductions.	The	customer	will	be	in	default	one	day	after	the	expiry	date	            profits	or	loss	of	data	in	such	case.
     without	any	further	warning	notice	being	required.                                                   8.3	 	 ur	liability	for	damages	under	warranties	(Beschaffenheitsgarantien)	is	limited	to	instances	
                                                                                                               O
3.6 All customers‘ rights of retention or set-off are hereby excluded to the extent that they are              in	which	the	warranty	expressly	includes	such	liability.
     not	based	on	the	same	contractual	relationship.	Retentions	or	set-offs	are	allowed	only	if	the	      8.4	 	 laims	for	the	reimbursement	of	expenditures	and	other	liability	claims	asserted	by	the	
                                                                                                               C
     customer‘s	claim	is	nondisputed	or	has	become	unappeasable.                                               Customer against us are subject to sections 8.1 through 8.3.
3.7	 	 n	the	event	of	a	customer‘s	default	in	payment	or	other	apparent	credit	unworthiness,	all	
     I                                                                                                    9. CONFIDENTIALITY
     remaining	claims	against	that	customer	shall	become	immediately	due	and	payable	in	full.	            9.1	 	 he	Parties	shall	hold	in	strict	confidence	for	an	indefinite	period	of	time	all	data	and	
                                                                                                               T
     We	shall	then	be	entitled	to	rescind	payment	terms	previously	agreed	upon	and	to	demand	                  information	materials	of	which	they	gain	knowledge	as	part	of	a	Contract,	be	it	orally,	in	
     payment	in	advance	or	other	appropriate	security	with	respect	to	pending	deliveries.	A	                   writing	or	otherwise,	directly	or	indirectly,	provided	that	such	data	or	information	materials	
     customer	shall	be	deemed	unworthy	of	credit	in	particular	when	he	files	a	petition	in	ban-                are	designated	confidential	or	must	be	considered	confidential	based	on	their	nature,	and	
     kruptcy	or	composition	proceedings.                                                                       shall	use	them	exclusively	as	part	of	the	services	covered	by	the	relevant	Order.	This	duty	of	
4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES                                                                confidentiality	excludes	data	and	information	materials	that:
4.1	 	 ll	copyrights	and	other	intellectual	property	rights	in	connection	with	our	Products	remain	
     A                                                                                                    	    a)	were	already	known	or	accessible	to	any	third	party	at	the	time	of	disclosure;
     with	us.	All	data	carriers	remain	our	property.	The	customer	may	not	modify,	publish,	trans-         	    b)		 ne	of	the	parties	legitimately	receives	from	a	third	party	following	disclosure,	and	such	
                                                                                                                    o
     mit,	transfer	or	sell,	reproduce,	create	derivative	works	from,	distribute,	perform,	display,	or	              third	party	is	not	bound	by	a	duty	of	confidentiality	in	relations	with	the	other	Party;
     in	any	way	exploit	any	of	the	Products	made	available	by	us,	in	whole	or	in	part,	except	as	         	    c)		 ust	be	disclosed	by	order	of	and	to	a	government	agency	or	another	competent	third	
                                                                                                                   m
     expressly	permitted	under	the	Contract.                                                                       party;	and
4.2	 	 pon	delivery	of	the	Products	to	the	customer	and	payment	of	the	agreed	fee,	the	customer	
     U                                                                                                    	    d)		 ust	be	disclosed	to	legal	or	tax	advisors	of	the	contractual	customer	in	question	for	
                                                                                                                    m
     obtains	a	non-exclusive,	non-transferable,	perpetual,	worldwide	right	to	use	the	Products	                     consulting	purposes.
     provided	to	the	customer	for	its	internal	purposes	or	any	additional	purposes	set	out	in	the	        	    I
                                                                                                               	 n	the	cases	of	Sections	c)	and	d),	the	parties	shall	(i)	promptly	inform	each	other	about	a	
     Order	Form.	A	right	to	resell	our	Products	requires	our	prior	written	approval.                           given	request	and	prior	to	disclosing	confidential	information,	and	(ii)	limit	the	disclosure	of	
4.3	 	 n	the	event	that	the	parties	agree	on	a	“Single	User	License”	under	the	Order	Form,	this	
     I                                                                                                         confidential	information	to	the	minimum	required.
     means	that	only	one	individually	named	user	of	an	organization	shall	be	entitled	to	access	          9.2 We may use the Customer as a reference so long as no contractual details are divulged.
     the	report.	In	the	event	that	the	parties	agree	on	a	“Site	License”	under	the	Order	Form,	this	      10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS
     means	that	all	users	within	a	given	geographical	location	(as	specified	in	the	Order	Form)	          10.1		 lace	of	payment	is	Hamburg,	Germany.
                                                                                                               P
     of	an	organization	shall	be	entitled	to	access	the	report.	In	the	event	that	the	parties	agree	      10.2		 ll	disputes	arising	from	or	in	connection	with	any	Contract	between	the	parties	shall	be	
                                                                                                               A
     on	a	“Global	Site	License”,	this	means	that	all	worldwide	users	of	an	organization	shall	be	              resolved through the courts of Hamburg. Governing law is German law.




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Brochure & Order Form_Sweden B2C E-Commerce Report 2011

  • 1. Sweden B2C E-Commerce Report 2011 November 2011 Provided by RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions November 2011 Publication Date November 2011 Language English Format PDF & PowerPoint Number of Pages/Charts 49 Covered Countries Sweden Price Single User License: € 1,450 (excl. VAT) Site License: € 2,900 (excl. VAT) Global Site License: € 4,350 (excl. VAT) yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  • 2. Sweden B2C E-Commerce Report 2011 Key Findings Covering Trends, Sales, Shares, Products, Users / Shoppers and Players • n the last three months of 2010, approximately half of respondents in Sweden used the Internet for I “purchasing/ordering goods or services“. • The share of B2C E-Commerce on total retail sales in Sweden is expected to reach almost 5% in 2011. • “Travel“ was the leading product category in Swedish B2C E-Commerce in Q3 2010, followed by “Electronics“ and “Clothing & Shoes“. • he number of Internet users in Sweden reached 8.5 million in 2010, accounting for more than 90% of the T total country population. • nline book retailer Adlibris was the most popular online shop for the Swedish population in October 2010, O followed by media goods online shop Cdon, fashion online shops Ellos and H&M and aucion website Tradera. Company and Product Information About our Reports Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions A list of advantages • yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation. • The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals. • Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted. • yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted. • If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request. About yStats.com • yStats.com has been committed to research up-to-date, objective and demand-based data on markets and competitors from various industries since 2005. • Headquartered in Hamburg, Germany, the firm has a strong international focus and is specialized in secondary market research. • In addition to reports on markets and competitors, yStats.com also carries out client-specific research. • Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics as well as banking and consulting. yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  • 3. Sweden B2C E-Commerce Report 2011 Table of Contents 1. Management Summary 6. Users / Shoppers 2. Trends • European Internet Usage by Country, ranked by total Unique Visitors, May 2011 • Internet and B2C E-Commerce Trends in Sweden • Individuals in Europe using the Internet, by Country, • Activities of the Swedish Population on the Internet in %, 2008-2010 within 3 Months, in %, 2010 • Internet and Broadband Household Penetration, by • Steps taken before making a Purchase online in the Households, in %, 2008-2010 Nordic Region, in %, 2010 • Internet Users (millions) and Percentage of Country • Average Number of Purchases in Nordic Countries, 6 Population in Sweden, 2007-2010 Months to Q3 2010 • Percentage of Population that uses the Internet on a • Consumers’ Drivers to B2CE-Commerce in Sweden, in %, Q3 2010 daily Basis in Sweden, in %, 2003-2010 • Sources of B2C E-Commerce Product Information for • Internet Usage, by Age Groups in Sweden, in %, Consumers in Sweden, in %, Q2 2011 2010 • Share of Online Shoppers bought from Abroad in • Online Shoppers in Sweden, in % of Internet Users, Nordic Countries, in %, 2010 2000-2010 • Home Shopping (incl. E-Commerce) Payment • Online Shoppers by Age Groups in Sweden, in %, Methods in the Nordic Region, in % of Home 2010 Shoppers, 2010 • Broadband Trends in Sweden • Penetration of Online Shoppers in Sweden, by Age Group and Gender, in % of Population, 2010 • Internet Users who have made Online Purchases in 3. Sales Nordic Countries, in %, last 6 Months to Q3 2010 • Share of Consumers who buy Goods Online in • B2C E-Commerce Sales in Sweden, in SEK billion, Sweden, in %, Q2 2011 2003-2011f • Share of Consumers who plan to shop Online in • Average total Online Spending per capita in Nordic Sweden, in %, Q3 2011 Countries, in EUR, Q3 2010 4. Shares • Share of B2C E-Commerce on total Retail Sales in Sweden, in %, 2005-2011f 7. Players • Top 10 most popular Online Shops in Sweden, in %, 5. Products October 2010 • Types of Goods and Services bought Online in • Leading B2C E-Commerce Players in Sweden; by Sweden, by Age Groups, in %, 2010 Unique Visitors and Audience Reach, September 2011 • B2C E-Commerce Sales of selected Product Categories in Sweden, in SEK billion, 2010 • 20 Swedish Online Shops, ranked by different • Growth of selected B2C E-Commerce Product Usability Criteria, in %, August 2011 Categories in Sweden, in %, Q2 2011 vs. Q2 2010 • Facts about Adlibris.com • B2C E-Commerce per Product Category in Sweden, • Facts about Cdon.se in %, Q3 2010 • Share of Swedish Consumers who expect to increase • Facts about Ellos.se Consumption in selected B2C E-Commerce Product • News about Members.com, 2011 Categories, in %, Q3 2010 • Share of Products bought from Abroad (from foreign Sites) in Nordic Countries, by Category, in %, 2010 yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  • 4. Sweden B2C E-Commerce Report 2011 Samples RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions Trends Sales Shares Products Users / Shoppers Players The number of Internet users in Sweden reached 8.5 million in 2010, accounting for 91% of the total country population. Internet Users (millions) and Percentage of Country Population in Sweden, 2007-2010 10 100% 8,3 8,5 Number of Internet Users (in millions) 8,1 Percentage of Country Population 95% 8 7,3 90% 6 90% 91% 88% 85% 4 80% 2 80% 75% 0 70% 2007 2008 2009 2010 Number of Internet Users Percentage of Country Population Note: Individuals who accessed the Internet within the last 3 months Source: Eurostat, January 2011 32 RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions Trends Sales Shares Products Users / Shoppers Players Furthermore, multi-category online retailer Cdon reached 630 thousand unique visitors (users) from Sweden in September 2011. Facts about Cdon.se Name of Company Cdon Homepage www.cdon.se Shareholder/Owner MTG Internet Retailing AB Vertical Integration Retailer (Internet Pure Player) Business Model Multi-Category Retailer Product Range Focus on consumer electronics The CDON Group, operating several Internet retailers in the Nordic countries, reached total net sales of SEK 2.2 billion in 2010, up from SEK 1.7 billion in 2009. SEK 1.2 billion of those sales were Turnover/Financials generated in Sweden. In Q3 2011, sales grew by +61% year-on-year to SEK 826.4 million, representing the strongest third quarter ever. • In September 2011, CDON Group launched group shopping site Members.com. • In February 2011, CDON announced that it acquired News/Others Swedish design brand furniture and interior decoration product retailer RUM21.se. • Further high investments are expected. Unique Visitors (Users) from Sweden, 630 thousand September 2011 Audience Reach in Sweden, 7.0% September 2011 Source: Company homepages, business reports, business and company databases, journals, company registries, news portals, industry and trade associations 46 yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
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