In our converged world, operational excellence relies on an orchestrated fault resolution process rather than diverse fault management techniques. Learn how to apply the principles of an effective fault resolution strategy with TTI Telecom's Fault Resolution Framework.

1. TTI Telecom © 2009 Advancing From Fault Management to Fault Resolution Framework Host:Frank Colletta Sr. Manager, Solution Engineering Speaker:Amit Aviram Director, Solution Engineering

2. Agenda Converged NOC/SOC Challenges How Fault Resolution Process Shortens? What Would Make Your Life Much Easier? The Benefits of a Fault Resolution Framework LIVE Demonstration Q & A 2

3. Converged NOC/SOC: Fault Management Challenges Fault Resolution for advanced services is increasing New services require in-depth technology expertise Inextensible software architecture Overloaded NOC - redundant/adjacent Fault Managementsystems 3

4. 4 How Fault Resolution Process Shortens? Fault Failure Closure Service Failure Occurrence Alarms Detection Failure Isolation Fault Restoration Data Collection Investigation Diagnostics Repair Procedures RepairMonitoring MTTRSaving Gartner, February 2009

5. What Would Make Your Life Much Easier? 5 multiple Fault systems Multi-Domain alarm view User friendly Experience Alarm Filtering The UltimateSystem Interface to CRM Multiple applications Correlated Alarms Single User Application Alarm history analysis Related Trouble Tickets Problem Diagnostics command execution

6. The Benefits of a Fault Resolution Framework Manage a resolution process (not only the fault) Enables co-existence of underlining legacy systems Integrative to Service Quality Management (SQM) Supports Fault Management expansion plans Consolidate into multi-domain framework 6

7. 7 Demo Scenario: App. Session Fault Resolution CSP1 CSP2 RAN Router APPRouter CSP3

8. Fault Resolution Scenario 8 Techs / support Knowledge Base / www Fault Resolution Framework Network IP Core Distribution Radio Investigation Diagnostics Repair Alarm raised Query Fault Action

9. LIVE DEMO

10. Closing Remarks Fault Resolution Framework is the BACKBONE of the converged network’s fault resolution process Automation / Interaction – both are essential! Improved client architecture simplifies complex activities Operational Efficiency leads to Customer Satisfaction 10

11. Thank You,& See You Soon! For more information about our products and services www.tti-telecom.com This presentation, its content, materials ideas and know-how are the property of TTI Team Telecom International Ltd. (and its affiliates together “TTI Telecom”) and are designated as confidential. This presentation may not be reproduced, altered or distributed in whole or in part, without the express written permission of TTI Telecom. The content is provided “As Is", and in no way imply warranty or commitment. This is a Legal Notice and may not be removed or altered in any way. Copyright © 2007 TTI Team Telecom International, Ltd.