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Wednesday, May 8, 2013 1
MASTER CLASSMASTER CLASS
MANAGEMENTMANAGEMENT
AND LEADERSHIPAND LEADERSHIP
TRAININGTRAINING
Wednesday, May 8, 2013 2
Management Skills CourseManagement Skills Course
IntroductionIntroduction
Business will always need effective
managers and effective management
practices. If management is
marginal, services and products will
suffer. If management is
exceptional, services and products
will flourish.
Wednesday, May 8, 2013 3
LESSON 1 - HOW TO BE A GREATLESSON 1 - HOW TO BE A GREAT
MANAGER THROUGH STRONGMANAGER THROUGH STRONG
LEADERSHIPLEADERSHIP
Introduction:
Those who succeed in Management are Great
Leaders.
As a leader you need to be proactive and
creative. As a manager you need to be directive,
action-oriented and responsive. You as a leader
must get your organization to believe that the
work and goals are worthwhile. As a manager,
you need to make sure each individual has the
skills necessary to achieve those goals. Quite
simply, it takes a strong leader to get
the group to see the big picture, and a great
manager to get the individual to be a part of the
big picture.
Wednesday, May 8, 2013 4
Five key points to Strong Leadership (thus aFive key points to Strong Leadership (thus a
Great ManagerGreat Manager((
1-Develop trust and credibility.
2-Share the vision with absolute clarity.
3-Be there to help them succeed - Coaching,
mentoring, communicating, and
listening.
4-Make the decisions and be held
accountable.
5-Keep it all under control and headed in the
right direction.
Wednesday, May 8, 2013 5
11--Develop trust andDevelop trust and
credibilitycredibility
When people trust you, they will be more inclined to
follow you. Trust is based on the respect and
expectations of a leader.
these five traits will help guide you on the right path to
strong leadership.
-Honesty
-Integrity
-Compassion
-Fairness
-Good relationships
Wednesday, May 8, 2013 6
22--Share the vision with absoluteShare the vision with absolute
clarityclarity..
Leaders need to share the vision of what
they want their department to achieve.
A way to see the dream come true is by
charting successes, as well as failures. If
the employees always know where they
stand, they will know what part they
played in achieving the vision.
Wednesday, May 8, 2013 7
33--Be there to help them succeed - Coaching,Be there to help them succeed - Coaching,
mentoring, communicating, and listeningmentoring, communicating, and listening. . 
Great interpersonal skills are vital for a
successful leader. You don’t lead by hiding
behind your desk. Be out there and find the
strengths and talents of your employees,
and place them where they can shine. They
need to know how their strengths serve the
objectives. Show them the respect they
deserve, and you have their interests at
heart
Wednesday, May 8, 2013 8
CoachingCoaching
Try and help them improve their skills
to do their job better. Give them
feedback on their performance with
observations and give good advice.
Use specific statements rather than
general comments, whether good or
bad.
Wednesday, May 8, 2013 9
MentoringMentoring
Help them understand what you are all
about, guide them for a better
chance of promotion, and have them
learn about other aspects and
functions of the business.
Wednesday, May 8, 2013 10
CommunicatingCommunicating
Clearly share your visions and goals,
encourage individuals and groups,
praise when praise is due, and take
the time for one-on-one meetings.
Wednesday, May 8, 2013 11
ListeningListening
Let them share ideas, concerns, and
know you are approachable and
caring.
Wednesday, May 8, 2013 12
44--Make the decisions and be heldMake the decisions and be held
accountableaccountable. . 
-Sift the data for facts and relevance. 
-Look closely at the issue at hand while never
losing sight of the big picture. 
-Talk to subject experts if needed.  
-Don’t make a decision too quickly unless
necessary.  
-Think about the cost-benefit for both short-
term and long-term.  
-Once a decision is made, do not be wishy-
washy or unsure about yourself. You will be
seen as a person who can be easily
persuaded with little confidence.  
Wednesday, May 8, 2013 13
55--Keep it all under control andKeep it all under control and
headed in the right directionheaded in the right direction. . 
You, as leader and manager, need to focus on
what’s most important related to the vision
and goals of the organization. 
 Everyone needs to have the same focus and
direction you have 
Consistency is key to maintaining control and
keep things going in the right direction. 
Wednesday, May 8, 2013 14
101101Tips, Tricks & Secrets to Success inTips, Tricks & Secrets to Success in
Leadership and ManagementLeadership and Management
key principles that will help get you started right away to a
successful management career
Part 1 - Employee Interaction, which deals with
communication skills.
Part 2 - Professional Advice, which gives some tips
on running a department.
Part 3 - Personal Advice, which is focused on inner-
self qualities.
Part 4 - Words of Wisdom, which contains some
gems to incorporate into your leadership style.
Wednesday, May 8, 2013 15
Part 1 - Employee Interaction -Part 1 - Employee Interaction -
Tips 1 through 27Tips 1 through 27
1-Get them excited about a better future.  
2-Make sure your employees listen to you. 
3- You define, and then let your employees
conquer. 
4-Make it a point to personally meet with
everyone in your department.
Wednesday, May 8, 2013 16
Part 1 - Employee Interaction -Part 1 - Employee Interaction -
Tips 1 through 27Tips 1 through 27
5-Motivating a group differs from that of
motivating an individual.  
6-When motivating, focus on the employee’s
strengths and accomplishments.  
7-Find the strong points and unlock the
employee’s potential. 
8-Keep your employees close, but your best
employees even closer.  
Wednesday, May 8, 2013 17
Part 1 - Employee Interaction -Part 1 - Employee Interaction -
Tips 1 through 27Tips 1 through 27
9-Be personable, and show you care about
your employees as a person. 
10-  Open communication and honesty with the
team.   
11-Continually communicate.  
12-.   Sometimes make them find the answer.  
Wednesday, May 8, 2013 18
Part 1 - Employee Interaction -Part 1 - Employee Interaction -
Tips 1 through 27Tips 1 through 27
13-Make your employees believe that you are
in awe of their skills and that their work is
challenging. 
14- Praise when praise is due. 
15-Do not be scared of your employees’
success. 
16-Get the most out of recognition.
Wednesday, May 8, 2013 19
Part 1 - Employee Interaction -Part 1 - Employee Interaction -
Tips 1 through 27Tips 1 through 27
17-Learn what makes them learn.
18-Always keep an “open door” policy. 
19-Always be open, flexible and
approachable.
20-Do not rule by intimidation, but don’t
be intimidated 
Wednesday, May 8, 2013 20
Part 1 - Employee Interaction -Part 1 - Employee Interaction -
Tips 1 through 27Tips 1 through 27
21-Develop a collaborative approach.
22-You have to deal with conflict with
confidence.
23-Have effective meetings. Communicating
with upper management and to your staff.
24-Stand behind your team.
Wednesday, May 8, 2013 21
Part 1 - Employee Interaction -Part 1 - Employee Interaction -
Tips 1 through 27Tips 1 through 27
25-Empower your employees.
26-Get the most out of your employees. 
27-Help people grow their skills and develop
their careers.
Wednesday, May 8, 2013 22
Part 2 - Professional AdvicePart 2 - Professional Advice
- Tips 28 through 53- Tips 28 through 53
28-Make sure your employees are 100% clear
on the objectives. 
29-Analyze the problem; map out all possible
answers, and then implement. 
30-.   If possible, take your time on making the
right decision.  
31-.   You need to be able to delegate.  
Wednesday, May 8, 2013 23
Part 2 - Professional AdvicePart 2 - Professional Advice
- Tips 28 through 53- Tips 28 through 53
32-.   Know how to multitask and prioritize. 
33-.   Always be ready to react, embrace, and
manage change.  
34-Strong teams do not need to be
micromanaged.   
35-Know as much as possible of what your
staff does daily.   
Wednesday, May 8, 2013 24
Part 2 - Professional AdvicePart 2 - Professional Advice
- Tips 28 through 53- Tips 28 through 53
36-Have a clear cut organizational chart. 
37-Remember to think in terms of cost and
results.   
38-Chart it out. 
39-Hire, then lead, then monitor, then reward,
and finally retain the right people. 
Wednesday, May 8, 2013 25
Part 2 - Professional AdvicePart 2 - Professional Advice
- Tips 28 through 53- Tips 28 through 53
40-.   Brainstorm with key members of your
department or fellow managers.  
41-Create an effective work environment.   
42-Follow the same process you expect your
team to follow.   
43-.   Keep upper management and financial
issues that are considered confidential to
yourself. 
Wednesday, May 8, 2013 26
Part 2 - Professional AdvicePart 2 - Professional Advice
- Tips 28 through 53- Tips 28 through 53
44-Always be prepared for meetings.
45-Post important information on the wall
using large-scale wall charts in clear view
for all to see.
46-.   Fully understand the goals of the
company.  
47-Fully understand what upper management
wants from you. 
Wednesday, May 8, 2013 27
Part 2 - Professional AdvicePart 2 - Professional Advice
- Tips 28 through 53- Tips 28 through 53
48-Under promise and over deliver.
49-Make and meet your deadlines.
50-Have a good understanding of the basics of
a business.   
51-Be able to report the statistics that matter. 
Wednesday, May 8, 2013 28
Part 2 - Professional AdvicePart 2 - Professional Advice
- Tips 28 through 53- Tips 28 through 53
52.   Hold a meeting with all of your staff on the
first day.
53- The first few months on the job… Make
sure you meet with key people within your
department.
Wednesday, May 8, 2013 29
Part 3 - Personal Advice -Part 3 - Personal Advice -
Tips 54 through 81Tips 54 through 81
54.   Have a positive attitude.
 
55.   Be passionate about the objectives and
organization.
56.   Be enthusiastic and optimistic. 
57.   Be self-assured yet humble with strong
character traits.
Wednesday, May 8, 2013 30
Part 3 - Personal Advice -Part 3 - Personal Advice -
Tips 54 through 81Tips 54 through 81
58.   Have a high standard of excellence.
59.   Be ethically sound. 
60.   Be friendly, but not their best friend.
61.   Be thick-skinned and ready to take risks. 
Wednesday, May 8, 2013 31
Part 3 - Personal Advice - Tips 54Part 3 - Personal Advice - Tips 54
through 81through 81
62.   Have a mental toughness.
 
63.   Be able to take criticism. 
64.   Be empathetic. 
65-Keep a cool head.
Wednesday, May 8, 2013 32
Part 3 - Personal Advice -Part 3 - Personal Advice -
Tips 54 through 81Tips 54 through 81
66.   Don’t lose your temper. 
67.   Dress the part.
  
68.   Be on time to work and any appointments. 
69-Try not to leave early.
Wednesday, May 8, 2013 33
Part 3 - Personal Advice -Part 3 - Personal Advice -
Tips 54 through 81Tips 54 through 81
70.   Try not to call out sick.
 
71.   When there is manual work to be done,
help out.
72.   Try not to gossip, be too goofy, or joke
around too much.
73-Be controlled and precise in your social
interactions.  
  
Wednesday, May 8, 2013 34
Part 3 - Personal Advice -Part 3 - Personal Advice -
Tips 54 through 81Tips 54 through 81
74.   Act professional, even at parties.
 
75.   Take a break when needed.
76.   Do what you say you are going to do as
soon as possible. 
77.   Be emotionally stable.
Wednesday, May 8, 2013 35
Part 3 - Personal Advice -Part 3 - Personal Advice -
Tips 54 through 81Tips 54 through 81
78.   Don’t be defensive. 
79.   Never talk negatively about customers or
other departments.  
80.   Never backstab anyone, ever.
81-Try being a leader outside of the work
place.
Wednesday, May 8, 2013 36
82.   Have confidence in yourself. 
83.   Act the way you want others to act, walk
the walk you talk, lead by example, practice
what you preach, etc. 
84.   Honesty and integrity is key. 
85.   Emulate a person who you truly respect as
a leader. 
Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -
Tips 82 through 101Tips 82 through 101
Wednesday, May 8, 2013 37
86.   Listen more than talk.
 87.   Take chances and do not limit yourself. 
88.   Make great impressions from day one. 
89.   Say less and you will get more. 
  
Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -
Tips 82 through 101Tips 82 through 101
Wednesday, May 8, 2013 38
90.   Make sure the team sees you as a
knowledgeable and dependable leader.
 
91.   Work smarter, not harder.
92.   Always follow the Golden Rule.
94.   Think like it’s a perfect world.
Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -
Tips 82 through 101Tips 82 through 101
Wednesday, May 8, 2013 39
Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -
Tips 82 through 101Tips 82 through 101
95.   Never let them see you sweat.
96.   Be straightforward and always look them
straight in the eyes.
98.   Always bite your tongue.
99.   Learn from your mistakes, but don’t be
affected by them. 
Wednesday, May 8, 2013 40
Part 4 - Words of Wisdom -Part 4 - Words of Wisdom -
Tips 82 through 101Tips 82 through 101
100. Giving up or not trying is the only
failure. 
101- don't ignore your intuitiveness.
Wednesday, May 8, 2013 41
To be a great manager, you need to be a strong
leader. Management skills pertain to finding ways to
achieve the goals that the leader inspired the team to
obtain.
Leadership is about sharing a vision in which people
will want to follow to reach the goal. ·       
  One of the key elements in effective leadership is to
never become complacent with the business model,
no matter how sound and well crafted. Effective
leadership demands a delicate balance between
sensitivity and authority. They are never 100%
satisfied as there is always room for improvement. 
Quick Lesson SummaryQuick Lesson Summary
Wednesday, May 8, 2013 42
Quick Lesson SummaryQuick Lesson Summary
 Five key points to strong leadership are when your
employees:
 Trust you and know that you are looking out for the good of
all.
 Share in your vision and want to achieve the same goals
Know that you will do your all to help them succeed
 Are confident in your decisions
Know that you have everything under control and that the
future looks bright.
THE END LESSON -1
Wednesday, May 8, 2013 43

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فن القيادة

  • 1. Wednesday, May 8, 2013 1 MASTER CLASSMASTER CLASS MANAGEMENTMANAGEMENT AND LEADERSHIPAND LEADERSHIP TRAININGTRAINING
  • 2. Wednesday, May 8, 2013 2 Management Skills CourseManagement Skills Course IntroductionIntroduction Business will always need effective managers and effective management practices. If management is marginal, services and products will suffer. If management is exceptional, services and products will flourish.
  • 3. Wednesday, May 8, 2013 3 LESSON 1 - HOW TO BE A GREATLESSON 1 - HOW TO BE A GREAT MANAGER THROUGH STRONGMANAGER THROUGH STRONG LEADERSHIPLEADERSHIP Introduction: Those who succeed in Management are Great Leaders. As a leader you need to be proactive and creative. As a manager you need to be directive, action-oriented and responsive. You as a leader must get your organization to believe that the work and goals are worthwhile. As a manager, you need to make sure each individual has the skills necessary to achieve those goals. Quite simply, it takes a strong leader to get the group to see the big picture, and a great manager to get the individual to be a part of the big picture.
  • 4. Wednesday, May 8, 2013 4 Five key points to Strong Leadership (thus aFive key points to Strong Leadership (thus a Great ManagerGreat Manager(( 1-Develop trust and credibility. 2-Share the vision with absolute clarity. 3-Be there to help them succeed - Coaching, mentoring, communicating, and listening. 4-Make the decisions and be held accountable. 5-Keep it all under control and headed in the right direction.
  • 5. Wednesday, May 8, 2013 5 11--Develop trust andDevelop trust and credibilitycredibility When people trust you, they will be more inclined to follow you. Trust is based on the respect and expectations of a leader. these five traits will help guide you on the right path to strong leadership. -Honesty -Integrity -Compassion -Fairness -Good relationships
  • 6. Wednesday, May 8, 2013 6 22--Share the vision with absoluteShare the vision with absolute clarityclarity.. Leaders need to share the vision of what they want their department to achieve. A way to see the dream come true is by charting successes, as well as failures. If the employees always know where they stand, they will know what part they played in achieving the vision.
  • 7. Wednesday, May 8, 2013 7 33--Be there to help them succeed - Coaching,Be there to help them succeed - Coaching, mentoring, communicating, and listeningmentoring, communicating, and listening. .  Great interpersonal skills are vital for a successful leader. You don’t lead by hiding behind your desk. Be out there and find the strengths and talents of your employees, and place them where they can shine. They need to know how their strengths serve the objectives. Show them the respect they deserve, and you have their interests at heart
  • 8. Wednesday, May 8, 2013 8 CoachingCoaching Try and help them improve their skills to do their job better. Give them feedback on their performance with observations and give good advice. Use specific statements rather than general comments, whether good or bad.
  • 9. Wednesday, May 8, 2013 9 MentoringMentoring Help them understand what you are all about, guide them for a better chance of promotion, and have them learn about other aspects and functions of the business.
  • 10. Wednesday, May 8, 2013 10 CommunicatingCommunicating Clearly share your visions and goals, encourage individuals and groups, praise when praise is due, and take the time for one-on-one meetings.
  • 11. Wednesday, May 8, 2013 11 ListeningListening Let them share ideas, concerns, and know you are approachable and caring.
  • 12. Wednesday, May 8, 2013 12 44--Make the decisions and be heldMake the decisions and be held accountableaccountable. .  -Sift the data for facts and relevance.  -Look closely at the issue at hand while never losing sight of the big picture.  -Talk to subject experts if needed.   -Don’t make a decision too quickly unless necessary.   -Think about the cost-benefit for both short- term and long-term.   -Once a decision is made, do not be wishy- washy or unsure about yourself. You will be seen as a person who can be easily persuaded with little confidence.  
  • 13. Wednesday, May 8, 2013 13 55--Keep it all under control andKeep it all under control and headed in the right directionheaded in the right direction. .  You, as leader and manager, need to focus on what’s most important related to the vision and goals of the organization.   Everyone needs to have the same focus and direction you have  Consistency is key to maintaining control and keep things going in the right direction. 
  • 14. Wednesday, May 8, 2013 14 101101Tips, Tricks & Secrets to Success inTips, Tricks & Secrets to Success in Leadership and ManagementLeadership and Management key principles that will help get you started right away to a successful management career Part 1 - Employee Interaction, which deals with communication skills. Part 2 - Professional Advice, which gives some tips on running a department. Part 3 - Personal Advice, which is focused on inner- self qualities. Part 4 - Words of Wisdom, which contains some gems to incorporate into your leadership style.
  • 15. Wednesday, May 8, 2013 15 Part 1 - Employee Interaction -Part 1 - Employee Interaction - Tips 1 through 27Tips 1 through 27 1-Get them excited about a better future.   2-Make sure your employees listen to you.  3- You define, and then let your employees conquer.  4-Make it a point to personally meet with everyone in your department.
  • 16. Wednesday, May 8, 2013 16 Part 1 - Employee Interaction -Part 1 - Employee Interaction - Tips 1 through 27Tips 1 through 27 5-Motivating a group differs from that of motivating an individual.   6-When motivating, focus on the employee’s strengths and accomplishments.   7-Find the strong points and unlock the employee’s potential.  8-Keep your employees close, but your best employees even closer.  
  • 17. Wednesday, May 8, 2013 17 Part 1 - Employee Interaction -Part 1 - Employee Interaction - Tips 1 through 27Tips 1 through 27 9-Be personable, and show you care about your employees as a person.  10-  Open communication and honesty with the team.    11-Continually communicate.   12-.   Sometimes make them find the answer.  
  • 18. Wednesday, May 8, 2013 18 Part 1 - Employee Interaction -Part 1 - Employee Interaction - Tips 1 through 27Tips 1 through 27 13-Make your employees believe that you are in awe of their skills and that their work is challenging.  14- Praise when praise is due.  15-Do not be scared of your employees’ success.  16-Get the most out of recognition.
  • 19. Wednesday, May 8, 2013 19 Part 1 - Employee Interaction -Part 1 - Employee Interaction - Tips 1 through 27Tips 1 through 27 17-Learn what makes them learn. 18-Always keep an “open door” policy.  19-Always be open, flexible and approachable. 20-Do not rule by intimidation, but don’t be intimidated 
  • 20. Wednesday, May 8, 2013 20 Part 1 - Employee Interaction -Part 1 - Employee Interaction - Tips 1 through 27Tips 1 through 27 21-Develop a collaborative approach. 22-You have to deal with conflict with confidence. 23-Have effective meetings. Communicating with upper management and to your staff. 24-Stand behind your team.
  • 21. Wednesday, May 8, 2013 21 Part 1 - Employee Interaction -Part 1 - Employee Interaction - Tips 1 through 27Tips 1 through 27 25-Empower your employees. 26-Get the most out of your employees.  27-Help people grow their skills and develop their careers.
  • 22. Wednesday, May 8, 2013 22 Part 2 - Professional AdvicePart 2 - Professional Advice - Tips 28 through 53- Tips 28 through 53 28-Make sure your employees are 100% clear on the objectives.  29-Analyze the problem; map out all possible answers, and then implement.  30-.   If possible, take your time on making the right decision.   31-.   You need to be able to delegate.  
  • 23. Wednesday, May 8, 2013 23 Part 2 - Professional AdvicePart 2 - Professional Advice - Tips 28 through 53- Tips 28 through 53 32-.   Know how to multitask and prioritize.  33-.   Always be ready to react, embrace, and manage change.   34-Strong teams do not need to be micromanaged.    35-Know as much as possible of what your staff does daily.   
  • 24. Wednesday, May 8, 2013 24 Part 2 - Professional AdvicePart 2 - Professional Advice - Tips 28 through 53- Tips 28 through 53 36-Have a clear cut organizational chart.  37-Remember to think in terms of cost and results.    38-Chart it out.  39-Hire, then lead, then monitor, then reward, and finally retain the right people. 
  • 25. Wednesday, May 8, 2013 25 Part 2 - Professional AdvicePart 2 - Professional Advice - Tips 28 through 53- Tips 28 through 53 40-.   Brainstorm with key members of your department or fellow managers.   41-Create an effective work environment.    42-Follow the same process you expect your team to follow.    43-.   Keep upper management and financial issues that are considered confidential to yourself. 
  • 26. Wednesday, May 8, 2013 26 Part 2 - Professional AdvicePart 2 - Professional Advice - Tips 28 through 53- Tips 28 through 53 44-Always be prepared for meetings. 45-Post important information on the wall using large-scale wall charts in clear view for all to see. 46-.   Fully understand the goals of the company.   47-Fully understand what upper management wants from you. 
  • 27. Wednesday, May 8, 2013 27 Part 2 - Professional AdvicePart 2 - Professional Advice - Tips 28 through 53- Tips 28 through 53 48-Under promise and over deliver. 49-Make and meet your deadlines. 50-Have a good understanding of the basics of a business.    51-Be able to report the statistics that matter. 
  • 28. Wednesday, May 8, 2013 28 Part 2 - Professional AdvicePart 2 - Professional Advice - Tips 28 through 53- Tips 28 through 53 52.   Hold a meeting with all of your staff on the first day. 53- The first few months on the job… Make sure you meet with key people within your department.
  • 29. Wednesday, May 8, 2013 29 Part 3 - Personal Advice -Part 3 - Personal Advice - Tips 54 through 81Tips 54 through 81 54.   Have a positive attitude.   55.   Be passionate about the objectives and organization. 56.   Be enthusiastic and optimistic.  57.   Be self-assured yet humble with strong character traits.
  • 30. Wednesday, May 8, 2013 30 Part 3 - Personal Advice -Part 3 - Personal Advice - Tips 54 through 81Tips 54 through 81 58.   Have a high standard of excellence. 59.   Be ethically sound.  60.   Be friendly, but not their best friend. 61.   Be thick-skinned and ready to take risks. 
  • 31. Wednesday, May 8, 2013 31 Part 3 - Personal Advice - Tips 54Part 3 - Personal Advice - Tips 54 through 81through 81 62.   Have a mental toughness.   63.   Be able to take criticism.  64.   Be empathetic.  65-Keep a cool head.
  • 32. Wednesday, May 8, 2013 32 Part 3 - Personal Advice -Part 3 - Personal Advice - Tips 54 through 81Tips 54 through 81 66.   Don’t lose your temper.  67.   Dress the part.    68.   Be on time to work and any appointments.  69-Try not to leave early.
  • 33. Wednesday, May 8, 2013 33 Part 3 - Personal Advice -Part 3 - Personal Advice - Tips 54 through 81Tips 54 through 81 70.   Try not to call out sick.   71.   When there is manual work to be done, help out. 72.   Try not to gossip, be too goofy, or joke around too much. 73-Be controlled and precise in your social interactions.     
  • 34. Wednesday, May 8, 2013 34 Part 3 - Personal Advice -Part 3 - Personal Advice - Tips 54 through 81Tips 54 through 81 74.   Act professional, even at parties.   75.   Take a break when needed. 76.   Do what you say you are going to do as soon as possible.  77.   Be emotionally stable.
  • 35. Wednesday, May 8, 2013 35 Part 3 - Personal Advice -Part 3 - Personal Advice - Tips 54 through 81Tips 54 through 81 78.   Don’t be defensive.  79.   Never talk negatively about customers or other departments.   80.   Never backstab anyone, ever. 81-Try being a leader outside of the work place.
  • 36. Wednesday, May 8, 2013 36 82.   Have confidence in yourself.  83.   Act the way you want others to act, walk the walk you talk, lead by example, practice what you preach, etc.  84.   Honesty and integrity is key.  85.   Emulate a person who you truly respect as a leader.  Part 4 - Words of Wisdom -Part 4 - Words of Wisdom - Tips 82 through 101Tips 82 through 101
  • 37. Wednesday, May 8, 2013 37 86.   Listen more than talk.  87.   Take chances and do not limit yourself.  88.   Make great impressions from day one.  89.   Say less and you will get more.     Part 4 - Words of Wisdom -Part 4 - Words of Wisdom - Tips 82 through 101Tips 82 through 101
  • 38. Wednesday, May 8, 2013 38 90.   Make sure the team sees you as a knowledgeable and dependable leader.   91.   Work smarter, not harder. 92.   Always follow the Golden Rule. 94.   Think like it’s a perfect world. Part 4 - Words of Wisdom -Part 4 - Words of Wisdom - Tips 82 through 101Tips 82 through 101
  • 39. Wednesday, May 8, 2013 39 Part 4 - Words of Wisdom -Part 4 - Words of Wisdom - Tips 82 through 101Tips 82 through 101 95.   Never let them see you sweat. 96.   Be straightforward and always look them straight in the eyes. 98.   Always bite your tongue. 99.   Learn from your mistakes, but don’t be affected by them. 
  • 40. Wednesday, May 8, 2013 40 Part 4 - Words of Wisdom -Part 4 - Words of Wisdom - Tips 82 through 101Tips 82 through 101 100. Giving up or not trying is the only failure.  101- don't ignore your intuitiveness.
  • 41. Wednesday, May 8, 2013 41 To be a great manager, you need to be a strong leader. Management skills pertain to finding ways to achieve the goals that the leader inspired the team to obtain. Leadership is about sharing a vision in which people will want to follow to reach the goal. ·          One of the key elements in effective leadership is to never become complacent with the business model, no matter how sound and well crafted. Effective leadership demands a delicate balance between sensitivity and authority. They are never 100% satisfied as there is always room for improvement.  Quick Lesson SummaryQuick Lesson Summary
  • 42. Wednesday, May 8, 2013 42 Quick Lesson SummaryQuick Lesson Summary  Five key points to strong leadership are when your employees:  Trust you and know that you are looking out for the good of all.  Share in your vision and want to achieve the same goals Know that you will do your all to help them succeed  Are confident in your decisions Know that you have everything under control and that the future looks bright. THE END LESSON -1
  • 43. Wednesday, May 8, 2013 43