1. A n nual
R e p o rt
Department of Health Services
206
2067/68 (2010/2011)
GOVERNMENT OF NEPAL
MINISTRY OF HEALTH AND POPULATION
DEPARTMENT OF HEALTH SERVICES
KATHMANDU
7.
Executive Summary
The Annual Report of Department of Health Services for the fiscal year 2067/68 (2010/2011) is the
17th consecutive report of its kind. This report analyses the performance of different programs over
the preceding three fiscal years and also presents problems/constraints; actions taken against them
and suggested actions for further improvement.
This report is mainly based on the information collected by the Health Management Information
System (HMIS) of DoHS from the health institutions across the country. The health institutions
reporting to HMIS in this fiscal year include 95 public hospitals; 209 Primary Health Care Centers
(PHCCs); 676 Health Posts (HPs); and 3,129 Sub Health Posts (SHPs). It also includes service coverage
of 12,790 Primary Health Care/Outreach Clinics (PHC/ORC); 16,579 EPI Clinics and 48,680 Female
Community Health Volunteers (FCHVs). A total of 445 NGO and 315 private health institutions have
reported to HMIS. This implies that all 75 districts; 97.9 percent of public hospitals; 99.5 percent of
HPCCs; 99.2 percent of HPs; 98.6 percent of SHPs; 86.4 percent of PHC outreach clinics; 92.9 percent
of EPI clinics; 89.8 percent of FCHVs; 65.2 percent of NGO hospitals; and 69.2 percent of private
hospitals have reported to HMIS in 2067/68 and overall 30.4 percent of the health facilities
maintained timely reporting to HMIS. Complete and regular reporting particularly from non‐public
health facilities have always been a challenge to HMIS.
CHILD HEALTH
IMMUNIZATION
The national immunization coverage of all antigens in the regular NIP program in 2067/68 has
improved compared to last fiscal years. However, the coverage is not uniform throughout the
country. Thirty‐one districts (41%) have >90 percent coverage for all antigens. There has been 97
percent coverage for BCG, 95 percent for Polio‐3, 96 percent for DPT‐Hep B‐Hib 3, 88 percent for
Measles and 41 percent for TT‐2 to pregnant women. BCG vs Measles dropout rate increased from
8.6 percent in 2066/67 to 9.8 percent in 2067/68. The vaccine wastage rate for DPT‐HepB‐Hib is 8.6
percent which is higher than the recommended wastage rate of five percent (single dose vial) and
for OPV it is 23.4 percent which is higher than the recommended wastage rate of 15 percent.
School Immunization programme has been continued. Two rounds of National Immunization
Program and Intensified National Immunisation Days (NIDs) have substantially contributed towards
the goal of eliminating polio.
NUTRITION
The growth monitoring services have been extended to children less than 5 years of age. There has
been decrease in growth monitoring coverage by 7 percent from 46 percent in 2066/67 to 39
percent in 2067/68. The percent of under 5 years children among new growth monitored having
malnourished status has decreased from 3.8 percent in last year to 3.4 percent this year. Two rounds
of Vitamin A capsules were distributed to children aged 6 to 59 months. Almost two thirds (65%) of
the pregnant women received Antihelmintic treatment and 73 percent received iron tablets.
COMMUNITY BASED INTEGRATED MANAGEMENT OF CHILDHOOD ILLNESS (CB‐IMCI) AND NEWBORN CARE
CB‐IMCI program has been implemented up to community level at all districts and it has shown
positive results in management of childhood illnesses. There has been a substantial increment in the
total number of infants of under 2 months who were treated at health facilities compared to last
two years, an increment from 27,690 in 2065/66 to 33,751 in 2066/67 and to 48,669 this year. There
has also been an increment in the number of cases treated for PSBI, LBI, Low weight and feeding
problems.
DoHS, Annual Report 2067/68 (2010/2011)
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8.
Incidence of diarrhoea per 1,000 under‐five years children has decreased from 598 in FY 2066/67 to
500 in 2067/68. However cases of 'Severe Dehydration' has remained constant at 0.4 percent in two
consecutive years. Treatment of diarrhoea by Zinc+ ORS has increased from 48 percent in 2066/67 to
88 percent in 2067/68.
ARI cases per 1,000 under‐five population has decreased from 882 in 2066/67 to 824 in 2067/68 and
incidence of Pneumonia (Pneumonia + Severe Pneumonia) per 1,000 <5 children decreased from
255/1,000 in 2066/67 to 246/1,000 in 2067/68. Similarly, the percentage of severe pneumonia has
declined from 0.6 in 2065/66 to 0.5 in 2066/67 and 0.4 in 2067/68. The decline of severe pneumonia
cases for three fiscal years is due to the early detection and proper management of ARI cases by
health workers, VHW/MCHW and FCHVs and increased access to the free health services.
The Government of Nepal, with the objective of reducing neonatal mortality, initiated Community
Based Newborn Care Package (CBNCP) in 10 districts in 2065/55 and this was further expanded to
additional 15 districts in 2067/68.
FAMILY HEALTH
FAMILY PLANNING
The contraceptive prevalence rate (CPR) for modern family planning method is 44 percent and it is
comparable with 2011 NDHS (43%). Central development region reported the highest level of CPR
(51%) and western development region reported the lowest (32%). Given the CPR estimated from
the HMIS and NDHS, achieving NHSP‐II goal of 67 percent by 2015 from the current level demands
innovative approaches and appropriate strategies. However, there has been decline in Total Fertility
Rate (TFR) from 3.1 in 2006 to 2.6 in 2011 (NDHS 2011) and is expected to meet the NHSP‐II target of
2.5 by 2015. In FY 2067/68 the share of spacing method of the total CPR was 41 percent which is
lower than the estimation of 2011 NDHS data (47%).
SAFE MOTHERHOOD
Service statistics of the fiscal year 2067/68 shows that 85 percent of the mothers received first
antenatal care services and less than three fifths of them made four visits indicating that more than
two fifths of the mothers did not complete the recommended four ANC visits. Skilled birth
attendance during delivery has increased from 31 percent in 2066/67 to 37 percent in 2067/68.
NDHS 2011 has also shown 36 percent of deliveries attended by SBA. Service statistics of the fiscal
year 2067/68 shows that 37 percent of the mothers delivered in health facilities, this is close to the
findings of NDHS 2011 (35%). There has been a slight increase in the percentage of mothers who
received postnatal care at the health facility compared to last fiscal year.
The SMNH long term plan (2006‐2017) has a target of providing CEOC services in 60 districts; 80
percent of PHCCs providing BEOC services; and 70 percent of Health Posts providing delivery services
by 2017. In 2067/68 comprehensive emergency obstetric care services were provided from 99 public
and private hospitals in 43 districts. Out of 99 CEOC sites, 37 were public hospitals, 14 medical
colleges and 48 were private/NGO hospitals. EOC monitoring data received from 44 districts in the
year 2067/68 shows that about one fifth of the births took place in B/CEOC facilities. A total of 192
providers including 74 nurses have been trained on safe abortion services (SAS) and 95,306 women
received safe abortion services from 487 listed sites.
There has been a significant improvement in the number of facilities providing delivery service;
number of institutional delivery; and SBA during delivery after the launch of Aama Surakchhya
program. Almost nine in every ten (89%) of the mothers who delivered in health facility have
DoHS, Annual Report 2067/68 (2010/2011)
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9.
received transportation incentive. There has been a substantial increase in the budget allocation for
Aama Surakchhya Program and also increase in absorption capacity of the DoHS over the last couple
of years.
FEMALE COMMUNITY HEALTH VOLUNTEERS
The major role of the Female Community Health Volunteers (FCHVs) is promotion of safe
motherhood, child health, family planning, and other community based health services to promote
health and healthy behaviour of mothers and community people with support from health workers
and health facilities. At present there are 48,680 FCHVs actively working all over the country. FCHVs
have contributed in distribution of 49 percent oral pills and 50 percent ORS packets at the national
level. FCHVs distributed a total of 6,905,532 packets of condoms in the FY 2067/68. Service statistics
of this shows that more than one half (55%) of the diarrhoea and ARI cases were treated by FCHVs.
FCHVs contributed significantly in the distribution of oral contraceptive Pills, Condoms and Oral
Rehydration Solution (ORS) packets and counselling and referring to mothers in the health facilities
for the service utilization.
PRIMARY HEALTH CARE OUTREACH CLINIC (PHC/ORC)
Primary Health Care Outreach Clinics (PHC/ORC) are basically the extension of basic health services
at the community level. Eighty‐six percent of the targeted 153,480 PHC/ORC were conducted in
2067/68 and this was five percent more than the previous year. On an average 21 clients were
served per clinic per month during 2067/68, compared to 20 clients in 2066/67.
DISEASE CONTROL
MALARIA
A total of 160,868 blood smears were collected against the target of collecting 150,000. However,
only 66.3 percent (106,598) of collected blood smears could be examined. The Annual Blood Slide
Examination Rate (ABER) decreased from 0.75 percent in 2065/66 to 0.66 percent in 2066/67 and
remained same in 2067/68 where as Annual Parasite Incidence (API) increased from 0.14 per 1,000
in 2066/67 to 0.16 in 2067/68. Proportion of P.Falciparum (PF) decreased by around 5 percent, from
20.5 percent in 2066/67 to 15.7 in 2067/68. The data has revealed that imported malaria cases are
remarkably high in number indicating need of more attention for cross border monitoring and
surveillance of malaria. Like previous years, two rounds of Indoor Residual Spraying were carried out
this year in 15 districts that protected 716,572 people.
KALA‐AZAR
Kala‐azar is a major problem in 12 districts of eastern and central Terai. Incidence of Kala‐azar has
decreased from 1.71 per 10,000 areas at risk population in 2065/66 to 1.33 in 2066/67 and to 0.94 in
2067/68 (excluding foreign cases). Out of the 12 districts five districts have an incidence of more
than 1, while 7 districts have an incidence of less than 1 case per 10,000 areas at‐risk population. A
total of 806 Kala‐azar cases were recorded and of them 802 (99.5%) improved after the treatment
while 4 patients (0.5%) died in 2067/68.
LYMPHATIC FILARIASIS (LF)
Lymphatic Filariasis is a public health problem and main cause of morbidity, primarily, lymphoedema
of legs and hydrocele in many endemic areas of the rural and slum areas of the country. The
government had initiated implementation of Mass Drug Administration (MDA) in Parsa district in
2003. Since then the program has expanded gradually in other endemic districts as well. MDA has
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10.
stopped in 5 districts (Parsa, Makawanpur, Chitwan, Nawalparasi, Rupandehi) in fiscal year 2067/68
after completion of 5 rounds of MDA.
DENGUE
Dengue outbreak in 2006 had shown its face with 32 confirmed dengue cases followed by 27 cases in
2007, 10 cases in 2008, 30 cases in 2009 and 917 cases in 2010 with major outbreak in Chitwan and
Rupandehi districts. In the fiscal year 2067/68 different districts showed dengue endemicity as
reported in previous years.
TUBERCULOSIS
Tuberculosis is a major public health problem in Nepal. Treatment by Directly Observed Treatment
Short course (DOTS) have been implemented in all 75 district of the country and TB patients are
being treated with DOTS at 1,118 treatment centers and 3,103 sub centers. The Treatment Success
Rate (TSR) stands at 90 percent and Case Finding Rate (CFR) at 73 percent.
LEPROSY
Leprosy is in declining phase, however, this decline is not enough to reach the goal of elimination.
The new case detection rate has declined from 1.99/10,000 population in 2065/66 to 1.15/10,000 in
2066/67 and to 1.12/10,000 population in 2067/68. A total of 3,142 new leprosy cases were
detected and 5,362 cases received treatment with MDT and 2,979 cases completed treatment and
were made RFT. Among the registered MB cases 2,174 (94.4%) and 2,286 (96.9%) PB has completed
treatment within the given time frame.
HIV/AIDS AND STI
HIV in Nepal is characterized as concentrated epidemic, where majority of infections are transmitted
through sexual transmission. Prevention of HIV among key population is the key programmatic
strategies, while providing quality treatment, care and support for infected and affected is equally
important strategic directions to achieve the end results of national response. Since the detection of
the first AIDS case in 1988, the HIV epidemic in Nepal has evolved from a low prevalence to
concentrated epidemic. As of 2011, national estimates indicate that approximately 55,600 adults
and children are infected with the HIV virus in Nepal. A total of 18,396 cases of HIV out of them
7,437 advanced HIV infection cases had been reported as of Asar 2068. The estimated prevalence of
HIV in the adult population is 0.33 percent.
SUPPORTING PROGRAMS
HEALTH TRAINING
National Health Training Centre has a network of 5 Regional Health Training Centres, one Sub
Regional Health Training Centre, district level training facilities in 30 districts and 14 Training Health
Posts in appropriate district sites. A team of 5‐7 district training team provide training to the
concerned health workers. Clinical competency based training are provided through 19 clinical
training sites attached to regional and zonal hospitals. Various EDP’s are providing collaborative
support to National Health Training Centre in planning and execution of training programs. NHTC
have able to meet 90 percent of the targeted SBA training in 2067/68 and this has contributed in
filling the gap of required number of SBA service providers in the country. NHTC also conducted
basic, in‐service, refresher, up‐grading training along with clinical, non‐clinical and other
management training.
HEALTH EDUCATION, INFORMATION AND COMMUNICATION
Health Education, Information and Communication Centre (NHEICC) is responsible for developing,
producing and disseminating messages to promote and support health programs and services in an
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11.
integrated manner. The health education and communication units in the district Health Offices
implement IEC activities utilizing various media and methods according to the needs of the local
people in the district. Local media and languages are used in the district for dissemination of health
messages.
The main activities include health education programmes in the schools and community; print
materials production and distribution; production and dissemination of regular, weekly and periodic
radio, television and FM radio programs; publication and dissemination of health messages through
newspapers, social mobilisation, advocacy, workshop/seminar, folk events, observation on special
days and exhibitions.
LOGISTICS MANAGEMENT
The major function of Logistic Management Division (LMD) is to procure, store and distribute health
commodities for the government health facilities. It also involves repair and maintenance of bio‐
medical equipments, instruments and the transportation vehicles. LMD has been implementing and
monitoring Pull System for contraceptives, vaccines and essential drugs in the districts. Rural
Telemedicine Program has been implemented in 25 hill and mountain districts.
HEALTH LABORATORY SERVICES
National Public Health Laboratory (NPHL) is a nodal institute for developing policy, guidelines and
overall framework for capacity building in laboratory sector. Attention has been given in
strengthening laboratory procedure and communication between national, regional and district
levels and in strengthening the system ensuring the availability of essential equipment, logistics and
human resources. At present there are eight central hospital based laboratories, three regional
hospital based laboratories, two sub regional hospital based laboratories, 11 zonal hospital based
laboratories, 66 district hospital based laboratories, and 204 PHCC based laboratories in the country.
In the private sector there are above 1,300 laboratories. NPHL is also conducting the laboratory
surveillance activities on various disease pathogens such as Measles/Rubella surveillance, Japanese
encephalitis surveillance, Influenza surveillance and Antimicrobial resistance surveillance.
PRIMARY HEALTH CARE REVITALIZATION
Primary Health Care Revitalization Division (PHCRD) works towards reducing poverty by providing
equal opportunity for all to receive quality and affordable health care services. This division is
envisaged to revitalize PHC in Nepal by addressing emerging health challenges in close collaboration
with other DoHS divisions and relevant actors. In 2067/68 monitoring committees were developed
at all levels of health system; citizen charter were displayed in most of health facilities on EHCSs;
trainings were conducted on rational drug prescription in 75 districts; integrated public health
campaigns were organized in 8 districts and Peers Group discussion were conducted for rational use
of drugs in 22 districts. PHCRD also provided transportation cost for marginalized community and
senior citizen. Community Health Insurance piloting activities is continued in 8 PHCCs.
PERSONNEL ADMINISTRATIVE MANAGEMENT
The administrative section under the Department of Health Services (DoHS) manages to distribute
the health work force to deliver health services in the country. Altogether 27,300 employees are
recorded under MoHP of which 21,000 are technical and 6,300 persons are administrative. Under
the transfer policy DoHS manages transfer and posting of staff up to 7th level. There is a strong need
of improving personnel record keeping and defining employee’s roles and responsibilities.
FINANCIAL MANAGEMENT
Out of total national budget of Rs. 297,818,882,000 a sum of Rs. 23,813,993,000 (8.0%) was
allocated for the health sector in 2067/68 (2010/2011). Of the total health sector budget, Rs.
DoHS, Annual Report 2067/68 (2010/2011)
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15,035,390,000 (63.1%) was allocated for execution of programs under the Department of Health
Services. Of this Rs. 13,635,303,000 (90.7%) was allocated to recurrent and Rs. 1,400,087,000 (9.3%)
was allocated to capital budget. The EDPs contribution comprised 48.4 percent of the total budget
under DoHS.
PLANNING, MONITORING, SUPERVISION AND INFORMATION MANAGEMENT
As in the previous years Management Information System (MIS) Section continued providing
trimester reporting to all Divisions, Centres, Regional Directorates and District Health/Public Health
Offices. Annual Performance Review workshops were conducted at district, regional and national
levels. Management Division also conducted several training activities on oral health, nursing
leadership and management, quality assurance to improve skills of heath workers. Some health
facilities were upgraded to higher level. It continued implementation of Health Sector Information
System (HSIS) in three districts: Llitpur, Parsa and Rupandehi.
Other Programs
DRUG ADMINISTRATION
As in the previous years the Department of Drug Administration conducted a number of activities to
raise awareness on the rationale use of medicines through different media; audited drug industries
for good manufacturing practices; checked quality of marketed drugs; and drafted good
manufacturing practice regulation and revised national medicine policy and national list of essential
medicines.
AYURVEDA
A total of 784,822 people received health care services from Aurveda health facilities in 2067/68.
The highest number of people were served in western region (219,195) where as the least number
of people were served in far western region (87,048).
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Table of Contents
Executive Summary .................................................................................................................................. i
Table of Contents ................................................................................................................................... ix
Acronyms ............................................................................................................................................... xi
INTRODUCTION ....................................................................................................................................... 1
1.1 BACKGROUND ........................................................................................................................... 1
1.2 DEPARTMENT OF HEALTH SERVICES (DoHS) .................................................................................. 2
1.3 SOURCES OF INFORMATION ......................................................................................................... 5
1.4 STRUCTURE OF THE REPORT ........................................................................................................ 7
CHILD HEALTH ......................................................................................................................................... 9
2.1 IMMUNIZATION ......................................................................................................................... 9
2.2 NUTRITION ............................................................................................................................. 22
2.3 COMMUNITY BASED INTEGRATED MANAGEMENT OF CHILDHOOD ILLNESSES (CB‐IMCI) AND
NEWBORN CARE...................................................................................................................... 35
FAMILY HEALTH..................................................................................................................................... 50
3.1 FAMILY PLANNING ................................................................................................................... 50
3.2 SAFE MOTHERHOOD AND NEWBORN HEALTH ............................................................................. 61
.
3.3 FCHV PROGRAM .................................................................................................................... 75
.
3.4 PRIMARY HEALTH CARE OUTREACH ............................................................................................ 79
3.5 DEMOGRAPHY AND REPRODUCTIVE HEALTH RESEARCH ................................................................. 82
3.6 ADOLESCENT SEXUAL AND REPRODUCTIVE HEALTH ....................................................................... 86
DISEASE CONTROL ................................................................................................................................ 90
4.1 MALARIA ............................................................................................................................... 90
.
4.2 KALA‐AZAR ............................................................................................................................ 97
4.3 LYMPHATIC FILARIASIS ............................................................................................................ 102
4.4 DENGUE .............................................................................................................................. 105
.
4.5 TUBERCULOSIS ...................................................................................................................... 108
4.6 LEPROSY............................................................................................................................... 121
4.7 HIV/AIDS AND STI ................................................................................................................. 132
CURATIVE SERVICES ............................................................................................................................ 143
5.1 BACKGROUND ....................................................................................................................... 143
5.2 ANALYSIS OF ACHIEVEMENTS .................................................................................................... 144
SUPPORTING PROGRAMS ................................................................................................................... 153
6.1 HEALTH TRAINING ................................................................................................................. 153
6.2 HEALTH EDUCATION, INFORMATION AND COMMUNICATION ........................................................ 162
6.3 LOGISTICS MANAGEMENT ....................................................................................................... 166
6.4 PUBLIC HEALTH LABORATORY SERVICES..................................................................................... 177
6.5 PERSONNEL ADMINISTRATION MANAGEMENT ........................................................................... 184
6.6 FINANCIAL MANAGEMENT ...................................................................................................... 187
6.7 MANAGEMENT ..................................................................................................................... 194
6.8 PRIMARY HEALTH CARE REVITALIZATION ................................................................................... 199
DoHS, Annual Report 2067/68 (2010/2011)
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23. Chapter 1
1.1
INTRODUCTION
BACKGROUND
The Annual Report of Department of Health Services for the fiscal year 2067/68 (2010/2011) is the
17th consecutive report of its kind. This report analyses the performance and achievements of
Department of Health Services (DoHS) in the fiscal year 2067/68 (2010/11). It mainly deals with the
program specific policies, goal, objectives, strategies, major activities and achievement. It also
presents the problems/issues/constraints raised by different wings of DoHS and stakeholders and
recommendation for actions to be taken in order to improve performance and targets for the next
fiscal year.
In addition, this report also provides information on contributions from other departments, partners
and stakeholders, contemporary issues in the health sector as well as progress status of major
programs implemented through DoHS, RHDs, D/PHOs and health institutions under DoHS.
Preparation of this report followed the Regional Annual Performance Review Meetings conducted in
all five development regions which culminated in the National Annual Performance Review Meeting.
These review meetings were attended by the Regional Directorates, Divisions of DoHS, Centres,
Central hospitals, and representatives from External Development Partners and NGOs/INGOs at each
level.
During the workshop, policy statements of each program were reviewed in the light of the present
context and analysed to an extent. The data generated from the HMIS in the form of raw numbers,
were carefully and critically analysed utilising the selected indicators along with data available from
other sources. These data were interpreted during the presentations and discussions.
The National Annual Performance Review Meeting achieved the following objectives:
Reviewed the status of achievement against target set for the FY 2067/68 (2010/2011) by
Divisions/Centres/Sections of DoHS with respect to released budget and expenditure.
Compared trend of service coverage of the FY 2067/68 with previous two successive fiscal years
and analyze the fact.
Reviewed the status of implementation of recommendation made by the previous National
Annual Performance Review Meting.
Identified management issues/problems/constraints in implementing the program and
suggested recommendations and specific strategy and actions plans to address those issues.
Facilitated the process of generating specific strategies for low coverage Region and Districts to
boost up their coverage and moderating on specific action plan to scale up the level of
achievement and highlight the best performing Region & districts to be replicated to achieve
most advantageous results.
Interaction among Region/Department of Health Services/Ministry of Health and Population
and External Development Partners (EDPs).
The outcome of this workshop can be seen in the program specific chapters of this Annual Report.
Detailed district‐specific raw data and analysed data are available in each of the five Regional
Reports as well as in Annex 3 of this document.
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24.
1.2
DEPARTMENT OF HEALTH SERVICES (DoHS)
Ministry of Health and Population has been delivering preventive, curative, promotional and
rehabilitative health care services and other health system related functions such as policy and
planning, human resource development and mobilisation, financing and financial management, and
monitoring and evaluation. It has six Divisions: Administration Division, Policy, Planning and
International Cooperation Division, Curative Services Division, Human Resources and Financial
Management Division, Public Health Administration and Monitoring and Evaluation Division, and
Population Division. There are five autonomous bodies established by law for education, research
and service delivery purposes. In addition to these, there are four professional councils to provide
accreditation to health‐related schools/ training centres and to regulate care providers.
There are three Departments under the MoHP: Department of Health Services (DoHS), Department
of Ayurved (DoA) and Department of Drug Administration (DDA). The DoHS and other departments
are responsible for formulating programs as per policy and plans, implementation, use of
appropriate financial resources and accountability, and monitoring and evaluation. DDA is the
regulatory authority for assuring the quality and regulating the import, export, production, sale and
distribution of drugs. Department of Auyurveda offer Aurvedic care to the people and also
implement health promotional activities.
Department of Health Services (DoHS) is responsible for delivering preventive, promotive and
curative health services throughout Nepal. Director General (DG) is the organisational head of the
DoHS. The recent reorganisation of the DoHS includes six Divisions: Management Division with
infrastructure, planning, quality of care and management information system; Family Health Division
with the responsibility of reproductive health care, including safe motherhood and neonatal health,
family planning and Female Community Health Volunteers (FCHVs); Child Health Division covering
nutrition, IMCI, and EPI; Epidemiology and Disease Control Division wit the responsibility of
controlling epidemics, Pandemic and endemic diseases as well as treatment of animal bites; Logistics
Management Division covers procurement, supplies and management of logistics, equipments and
services required by DoHS and below levels; and newly formed Primary Health Care Revitalization
Division with the responsibility of carrying out activities for primary health care.
Key functions of DoHS include:
• Provide GoN with necessary technical advice in formulating health related policies, develop and
expand health institutions established in line with these policies;
• Determine requirement of manpower for health institutions and develop such manpower by
preparing short and long term plans;
• Manage procurement and supply of drugs, equipment, instruments and other logistics at
regional, district and below levels;
• Co‐ordinate the activities and mobilize resources in the implementation of approved programs;
• Manage the immediate solution of problems arising from natural disasters and epidemics;
• Establish relationships with foreign countries and international institutions with the objective of
enhancing effectiveness and developing health services and assist the Ministry of Health and
Population in receiving and mobilizing foreign resources by clearly identifying the area of
cooperation;
• Create a conducive atmosphere to encourage the private sector, non‐governmental
organizations and foreign institutions to participate in health services, maintain relation and
coordination, control quality of health services by regular supervision and monitoring;
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25.
•
•
Systematically maintain data, statements and information regarding health services, update and
publish them as required;
Human resource management and development as per rules and regulations and assigned
authority; and
Financial management of DoHS, RHDs, D/PHOs and settlement of irregularities.
•
There are five Centres with a degree of autonomy in personnel and financial management: National
Health Training Centre (NHTC), National Health Education, Information and Communication Centre
(NHEICC), National Tuberculosis Control Centre (NTC), National Centre for AIDS and STD Control
(NCASC) and National Public Health Laboratory (NPHL). The NHTC coordinates all training programs
of the respective Divisions and implements training by sharing common inputs and reducing the
travelling time of care providers. Similarly, all IEC/BCC‐related activities are coordinated by NHIECC.
These centres support the delivery of EHCS and work in close coordination with the respective
Divisions.
At the regional level there are five Regional Health Directorates (RHDs) providing technical
backstopping as well as program supervision to the districts. The RHDs are directly under the MoHP.
There are regional and zonal hospitals (15), which have been given decentralised authority through
the formation of Hospital Development Boards. In addition, there are training centres, laboratories,
TB centres (in some regions) and medical stores at the regional level.
At the district level, the structure varies between districts. Sixty‐one districts are managed by the
District Health Office (DHO) with support of the District Public Health Office (DPHO), whereas the
remaining 14 are managed solely by the DPHO. The DPHOs and DHOs are responsible for
implementing essential health care services (EHCS) and monitor activities and outputs of District
Hospitals, Primary Health Care Centres (PHCCs), Health Posts (HPs) and Sub Health Posts (SHPs).
The service delivery outlets in the country include 3,129 SHPs, 676 HPs, 209 PHCCs, 65 district
hospitals, 10 zonal hospitals, 2 sub regional hospitals, 3 regional hospitals, and 8 central level
hospitals.
A sub‐health post is the first institutional contact point for basic health services. SHPs monitor the
activities of FCHVs as well as community‐based activities by PHC outreach clinics and EPI clinics. The
health post offers the same package of essential health care services plus birthing centres in the
respective VDC and monitors the activities of the SHPs in their geographical area as well. However, a
SHP also functions as the referral centre of the volunteer cadres of female community health
volunteers (FCHVs) as well as a venue for community‐based activities such as PHC outreach clinics
and EPI clinics. Each level above the SHP is a referral point in a network from SHP to Health Post (HP)
to Primary Health Care Centre (PHCC), on to district, zonal and regional hospitals, and finally to
tertiary level hospitals. This referral hierarchy has been designed to ensure that the majority of
population receive public health and minor treatment in places accessible to them and at a price
they can afford. Inversely, the system works as a supporting mechanism for lower levels by providing
logistical, financial, supervisory, and technical support from the centre to the periphery.
DoHS, Annual Report 2067/68 (2010/2011)
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26.
Fig. 1.2: Organogram of Department of Health Services (DoHS)
DEPARTMENT OF HEALTH SERVICES
CENTRE
FCHV
48680
CENTRAL HOSPITALS ‐8
ZONAL HOSPITAL ‐ 10
DISTRICT
HOSPITAL ‐ 65
REGIONAL TB CENTRE ‐ 5
REGIONAL MEDICAL STORE ‐ 5
DISTRICT PUBLIC HEALTH
OFFICE ‐ 15
REGIONAL TRAINING CENTRE ‐5
SUB‐REGIONAL HOSPITAL ‐ 2
REGIONAL HOSPITAL ‐ 3
REGIONAL HEALTH DIRECTORATE ‐ 5
NTC
PHCRD
EDCD
LCD
CHD
MD
LMD
FHD
DIVISION
NHEICC
NPHL
NHTC
NCSAC
MINISTRY OF HEALTH AND POPULATION
DISTRICT HEALTH
OFFICE ‐ 60
PRIMARY HEALTH CARE CENTRE/HEALTH
CENTRE ‐ 209
HEALTH POST ‐ 676
SUB‐HEALTH POST ‐ 3129
PHC/ORC CLINIC
12790
EPI OUTREACH CLINIC
16579
DoHS, Annual Report 2067/68 (2010/2011)
4
27.
1.3
SOURCES OF INFORMATION
Sources of health sector information in Nepal include management information systems (MIS),
disease surveillance, vital registration, census, sentinel reporting, surveys, rapid assessments, and
research (Figure 1.3). The MIS within the health sector include the Health Management Information
System (HMIS); Logistical Management Information System (LMIS); Financial Management
Information System (FMIS); Health Infrastructure Information System (HIIS); Planning and
Management of Assets in Health Care System (PLAMAHS); Human Resource Information System
(HuRIS); Training Information Management System (TIMS); Aayurveda Reporting System (ARS); and
Drug Information Network (DIN). The Health Sector Information System (HSIS), being piloted in three
districts (Rupandehi, Parsa and Lalitpur) proposes to integrate all of the MIS.
Fig. 1.2: Sources of Health Sector Information in Nepal
H e a l t h S e c t o r I n f o r m a t io n S y s t e m
H M IS
L M IS
F M IS
H I IS
H u R IS
T IM S
ARS
H e a lth
M anagem ent
In fo r m a t io n
S y s te m
L o g is tic a l
M anagem ent
In fo r m a t io n
S y s te m
F in a n c ia l
M anagem ent
In f o r m a tio n
S y s te m
H e a lth
I n fr a s tr u c t u r e
In f o r m a tio n
S y s te m
H um an
R e s o u rc e
In f o r m a tio n
S y s te m
T r a in in g
In fo r m a t io n
M anagem ent
S y s te m
A a y u rv e d a
R e p o r tin g
S y s te m
PLAM AH S
P la n n in g &
M anagem ent
o f A s s e ts
in H e a lth
C a re
S y s te m
D IN
D ru g
In fo r m a t io n
N e tw o rk
R o u tin e H e a lth In fo rm a tio n S y s te m s
C O M P R E H E N S IV E H E A L T H S E C T O R IN F O R M A T IO N S Y S T E M
D i s e a s e S u r v e i l la n c e
V i t a l R e g is t r a t i o n
P o p u la t i o n B a s e d I n f o r m a t i o n
•
•
•
•
•
C ensus
S e n t i n e l R e p o r t in g
S u rv e y s
R a p id A s s e s s m e n t s
R e s e a rc h
National Health Policy (NHP) 1991 and Second Long Term Health Plan (SLTHP) 1997 – 2017,
recognized the need for a comprehensive health sector information system (HSIS) to achieve the
health sector’s objectives. The Health Sector Strategy: An Agenda for Change, 2002, therefore,
proposed the establishment of HSIS, and this was one of the primary objectives for the NHSP‐IP
2004‐2009. The HSIS National Strategy was developed in 2005 with the following aims:
1. Develop an integrated information system
An integrated system simply refers to all MIS utilizing a uniform coding system, thus enabling
data from different systems to be linked, and for all MIS to feed in to a District Health
Information Bank (DHIB).
2. To provide comprehensive information from all health facilities
HSIS aims to collect data from public health facilities, private health facilities, and NGO run
health facilities.
3. To generate disaggregated information
HSIS aims to produce data disaggregated by caste/ethnicity and geography.
4. To generate data at all levels
DoHS, Annual Report 2067/68 (2010/2011)
5
28.
HSIS aims to generate data at all levels (facility, ilaka, district and central).
5. To establish a District Health Information Bank (DHIB)
5. To exploit modern technologies including GIS.
The Health Management Information System (HMIS) is based in the MIS Section in the
Management Division, Department of Health Services (DoHS) and has been in operation since
1994. It includes information relating to the provision of health services, health status and program
performance. The HMIS data is monthly compiled, reported, and reviewed at Ilaka, district, regional
and national level.
Data Collection and Reporting Process within HMIS
FCHVs are volunteers who provide services at the community level, and maintain a pictorial HMIS 27
FCHV register. Each month they are visited by the VHW or MCHW (to re‐supply family planning
commodities and other drugs) who collects the register.
The VHWs/MCHWs submit a HMIS 31 VHW/MCHW Reporting Form monthly to their assigned health
facility (either a sub‐health, health post or PHCC). This collates data from the FCHV registers and
their outreach services.
Sub‐health post and non‐ilaka health posts compile a HMIS 32 PHC/HP/SHP Reporting Form and
submit it on a monthly basis to the ilaka health post or ilaka PHCC. This also collates data for its own
coverage including VHW / MCHW reporting forms and FCHVs registers.
The Ilaka HP and PHCCs compile a HMIS 32 PHC/HP/SHP Reporting Form and submit it on a monthly
basis to the District/Public Health Office (D/PHO). This collates data from the facility, any SHPs and
non‐Ilaka HPs under that facility.
District, Zonal, Sub‐regional, Regional and National level hospitals and including ‘Other public’ and
non‐public hospitals submit HMIS 34 Hospital Based Reporting Form to the D/PHO every month.
Some hospitals enter data electronically, but as there is no uniform system developed for this,
databases vary. However, in reality most of the higher level hospitals submit reports directly to the
HMIS Section and a large number of non‐public hospitals reports are not covered to HMIS till date.
D/PHO compiles all the reports received from health facilities and submits the HMIS 33 District
Reporting Form to the Regional Health Directorate and the MIS Section, Management Division, DoHS
each month.
Regional Health Directorates monitor and supervise district public health programs; ensure timely
reporting from D/PHOs and hospitals to the centre; participate in district and other reviews and
perform regional review based on analyzed data received from the centre.
MIS Section at the central level enters the monthly reports received from the D/PHOs and hospitals
into an electronic HMIS database that can be accessed via the internet and LAN. The internet access
is restricted and needs a password to access the HMIS data. The MIS Section provides monthly
compiled data to all program divisions and centres, RHDs and D/PHOs through online access for
planning and monitoring purposes.
DoHS, Annual Report 2067/68 (2010/2011)
6
29.
Fig. 1.2: Information flow in HMIS
DEPARTMENT OF HEALTH SERVICES
Management Information Section
DPHO
Regional Health Directorate
HMIS 33a District Reporting Form
(DPHO)
Regional / Zonal Hospitals
HMIS 34 Hospital Based Reporting Form
(Medical Recorder)
District Hospitals
HMIS 34 Hospital Based Reporting Form
(Medical Recorder)
Ilaka HP / PHC
HMIS 32 PHC/HP/SHP Reporting Form
(
SAHW or HA)
Sub HP / Non -Ilaka HP
HMIS 32 PHC/HP/SHP Reporting Form
(AHW,VHW, or MCHW)
VHW / MCHW
HMIS 31 VHW / MCHW Reporting Form
FCHV
HMIS 27 FCHV Register
1.4
STRUCTURE OF THE REPORT
This report has 8 chapters. Chapter 1, this chapter, briefly presented the background to the practice
of annual report preparation, organogram of the DoHS, and sources of information in health sector
in Nepal. Chapter two to six cover the different programs within the DoHS; chapter seven presents'
programs of other departments within the Ministry of Health and Population; and chapter eight
presents a brief summary of development partners contributing to health sector in Nepal. Chapter
two to seven contain five sections in each chapter: Section one gives a brief background to the
program; section two presents major activities within the program; section three analyses the
achievements of the program in the last three years; section four presents problems/constrains of
the program as discussed in the regional and national reviews; and the last section presents targets
for the next fiscal year.
Annex one presents the target vs. achievement of the activities carried out in the last fiscal year by
different programs; Annex two lists the HMIS Indicators used to monitor different programs; and
Annex three provides the raw and analyzed data of different programs disaggregated by ecological
regions and districts.
DoHS, Annual Report 2067/68 (2010/2011)
7
30. Measles Vaccination and Coverage
Fiscal Year 2067/68 (2010/2011)
No. of infants immunized
Kath man d u
Jh ap a
Mo ran g
Ru p an d eh i
Dh an u sh a
Sarlah i
Sirah a
Rau tah at
Bara
Su n sari
Mah o ttari
Kailali
Sap tari
Dan g
Kap ilvastu
Naw alp arasi
Parsa
Ch itw an
Ban ke
Kaski
Kan ch an p u r
Su rkh et
Makaw an p u r
Dh ad in g
L alitp u r
Bard iya
Kavre
Ach h am
Dailekh
Ud ayp u r
G u lmi
Pyu th an
Syan g ja
T an ah u
Ilam
Bag lu n g
Ro lp a
Baitad i
Salyan
Do ti
Sin d h u li
Sin d h u p alch o w k
Nu w ako t
Palp a
Ru ku m
G o rkh a
Jajarko t
Bajh an g
Bh aktap u r
Arg h akh an ch i
Pan ch th ar
Kh o tan g
Do lkh a
Ramech h ap
L amju n g
Bh o jp u r
Baju ra
Dad eld h u ra
Dh an ku ta
San kh u w asab h a
Kaliko t
Darch u la
T ap leju n g
Parb at
O kh ald h u n g a
Myag d i
Ju mla
So lu kh u mb u
T eh arth u m
Hu mla
Mu g u
Rasu w a
Do lp a
Mu stan g
Man an g
25,952
Jajarko t
24,648
Baju ra
21,011
Ach h am
19,669
Pyu th an
17,232
Mu g u
16,969
Rau tah at
16,626
Dailekh
16,241
Mah o ttari
15,924
Sirah a
15,760
Jh ap a
15,175
Kaliko t
15,125
Bajh an g
14,107
Bara
13,042
Ro lp a
12,979
Ju mla
12,683
Dad eld h u ra
11,472
Sarlah i
9,658
Dh an u sh a
9,552
Do ti
9,223
Kap ilvastu
Salyan
8,738
8,401
Do lp a
8,293
Ru ku m
Su rkh et
8,054
8,016
Ru p an d eh i
7,967
Sap tari
Darch u la
7,928
7,634
Dan g
7,007
Baitad i
Hu mla
7,000
Kath man d u
6,967
6,849
Ud ayp u r
6,516
Rasu w a
6,366
Dh ad in g
6,266
Parsa
G u lmi
6,163
T ap leju n g
6,077
Ban ke
5,953
Myag d i
5,898
Su n sari
5,725
Mo ran g
5,675
5,525
Pan ch th ar
5,449
Arg h akh an ch i
So lu kh u mb u
5,443
San kh u w asab h a
5,322
Kailali
5,227
Do lkh a
5,081
Bag lu n g
4,764
L amju n g
4,739
Kaski
4,661
Naw alp arasi
4,476
Kan ch an p u r
4,144
Makaw an p u r
4,117
Sin d h u li
3,888
Ilam
3,807
Syan g ja
3,775
Ramech h ap
3,702
Dh an ku ta
3,691
Palp a
3,498
Kavre
3,482
Bh o jp u r
3,349
T an ah u
3,163
Nu w ako t
3,144
Kh o tan g
2,898
T eh arth u m
2,716
L alitp u r
2,695
Bard iya
2,578
Sin d h u p alch o w k
2,295
O kh ald h u n g a
2,174
G o rkh a
1,410
Parb at
1,302
Ch itw an
1,017
Bh aktap u r
791
Mu stan g
192
Man an g
102
Source: HMIS/MD, DoHS
Coverage
132
132
123
117
115
112
111
110
110
109
109
106
105
105
105
104
102
101
101
100
99
98
97
96
95
93
92
92
92
91
90
87
86
86
86
85
85
84
84
83
81
81
81
80
80
80
79
78
78
77
76
76
75
74
74
74
73
73
72
72
70
70
70
69
N A TION A L
69
69
EA STER N
68
67
C EN TR A L
67
67
W ESTER N
65
64 MID - W ESTER N
61
50
34
FA R W ESTER N
88
88
87
81
96
93
31. Chapter 2
Child Health: Immunization
CHILD HEALTH
2.1 IMMUNIZATION
2.1.1 Background
The National Immunization Program (NIP) is a high priority program (P1) of Government of Nepal.
Immunization is considered as one of the most cost‐effective health interventions. NIP has helped in
reducing the burden of vaccine preventable diseases (VPDs) and child mortality and has contributed
in achieving the Millennium Development Goal on child mortality reduction (MDG4).
Currently NIP provides vaccination against TB (BCG), diphtheria‐pertussis‐tetanus‐hepatitis B and
haemophilus influenza (DPT‐HepB‐HiB), poliomyelitis (OPV) and measles throughout the country and
JE vaccine in high risk post campaign districts through routine immunization. TT vaccination is provided
to all pregnant women. The routine immunization services are provided through health facilities (fixed
clinic), private, NGO or INGO clinics, urban clinics, outreach session and mobile team in geographical
inaccessible areas. All vaccines under NIP are provided free of cost. Since the past decades new
vaccines are available in the markets, and the Government is keen to provide all available vaccines to
reduce morbidity and mortality. Since last 10 years several new vaccines (hepatitisB, Hib and JE)
were introduced into routine immunization. In addition to routine immunization services NIP carries
out several supplementary immunization activities either to eradicate, eliminate or control vaccine
preventable diseases (VPDs). The NIP has comprehensive multiyear (5 year) immunization plan (cMYP)
which outlines goal, objectives, activities with milestones and financial plan. The current cMYP runs
from 2007‐2011. NIP is also guided by NHSP 2.
The National Immunization Program under the Child Health Division has a lead role in all
immunization related activities at the national level. The NIP works closely in coordination with
other divisions of DoHS, Regional Health Directorates and Districts. The Regional Health Directorate
(RHD) acts as a facilitator between the centre and the districts and carries out periodic review of
district performances and conduct supportive supervision to strengthen immunization services. It is
the responsibility of the D/PHO to ensure that a successful immunization program is implemented at
the district and below level. PHCCs, HPs, and SHPs implement immunization programs in their
respective municipalities and Village Development Committees (VDCs) ensuring all target children
receive immunization services especially marginalized and hard‐to‐reach population.
Immunization data generated at the service level are reported to the district, region and the central
level (HMIS) on monthly basis. The information received is verified, analyzed followed by corrective
actions at different levels. Based on immunization data received from HMIS, NIP monitors the
coverage by antigens, dropout rate for different antigens (DPT‐HepB‐Hib1 vs DPT‐HepB‐HIb3, and
BCG vs Measles) and vaccine wastage rate (particularly for MDVP vaccines ‐ DPT‐HepB‐Hib, OPV, TT)
by districts and provides feedback. In addition to HMIS, surveillance data on certain vaccine
preventable diseases (AFP, Measles like illnesses, MNT, pneumonia for AI and AES) are reported
through integrated Acute Flaccid Paralysis (AFP) surveillance system from weekly zero reporting sites
supported by WHO/IPD. Similarly outbreaks of VPDs are reported through both the HMIS and
integrated AFP network.
DoHS, Annual Report 2067/68 (2010/2011)
9
32. Child Health: Immunization
Several activities were carried out in achieving objectives and milestones set in cMYP (2007‐2011)
and NHSP2. Vaccination of every eligible child is important especially marginalized and hard‐to‐reach
children. Access to routine vaccination has improved in villages and municipalities through REC micro
planning, advocacy and social mobilization activities, capacity building trainings, logistics supply, data
analysis review meeting at various level etc. Supplementary immunization activities were carried out
to achieve or sustain eradication (polio), elimination (MNT) or control (measles & JE) of targeted
VPDs. Several rounds of polio campaigns were carried out in high risk districts and JE campaign in 4
districts in this FY. Only one wild poliovirus was detected in last FY in Rauthaut district with date of
onset in August 2011. Nepal continue to sustain MNT elimination status, has achieved the objective
of reducing measles mortality by 90 percent compared to 2003 data by 2009, has reduced mortality
from JE.
The issues, challenges and recommendations made by the districts during the regional performance
review meeting has guided NIP to better organized immunization related activities in order to
achieve its goal and objectives.
Goal
The goal of National immunization Program is to reduce child morbidity, mortality and disability
associated with vaccine‐preventable diseases.
Objectives
The objectives of the National Immunization Program are as follows:
• Achieve and sustain 90 percent coverage of DPT3 by and of all antigens
• Maintain polio free status
• Sustain MNT elimination status
• Initiate measles elimination
• Expand vaccine preventable disease (VPDs) surveillance
• Accelerate control of other vaccine preventable diseases through introduction of new
vaccines
• Improve and sustain immunization quality
• Expand immunization services beyond infancy
NHSP2 targets to achieve 85 percent of children under 12 months of age immunized against DPT3
and measles.
Table 2.1.1 presents the immunization schedule of NIP. The target population for NIP include:
• All infants (under 12 months) for BCG, DPT‐HepB‐Hib, OPV, and measles vaccines and 12‐23
months children for JE vaccine
• All pregnant women for TT vaccine
• All grade 1 student for School TT immunization
Table 2.1.1: Immunization Schedule of National Immunization Program
Type of Vaccine
BCG
OPV
DPT ‐ Hep B ‐ Hib
Measles
TT
TT (School immunization)
JE
Number of Doses
1
3
3
1
2
1
1
DoHS, Annual Report 2067/68 (2010/2011)
Recommended Age
At birth or on first contact with health institution
6, 10, and 14 weeks of age
6, 10, and 14 weeks of age
9 months of age
Pregnant women
Grade 1 students
12‐23 months of age
10
33. Child Health: Immunization
The key strategies to achieve the above objectives are:
1. Strengthen routine immunization through RED strategies
• RED micro planning in all districts
• Supportive supervision and monitoring
• Increase and promote public awareness and demand through social mobilisation for
immunisation services and IEC/BCC interventions
• Partnership with private, CBOs, NGOs and others
2. Strengthen municipality immunization services
• Fulfil vacant post of vaccinators
• Ensure availability of vaccine and other logistics
• Supportive supervision and monitoring
3. Conduct supplementary immunization activities and surveillance for eradication of
poliomyelitis and control of measles and JE.
4. Sustain Maternal and Neonatal Tetanus elimination status through expansion of school TT
immunization program and high TT coverage.
5. Strengthen and expand integrated surveillance of VPDs built on AFP Surveillance (AFP, Measles,
Neonatal Tetanus and Japanese Encephalitis) and initiate disease burden study of other vaccine
preventable diseases like Hib and Rubella, Pneumococcal and Rota.
6. Conduct periodic meetings of National Committee for Immunization Practices (NCIP), Adverse
Event Following Immunization (AEFI) and Inter‐agency Coordination Committee (ICC) committee.
7. Conduct capacity building for relevant health staff (MLM, refresher training, cold chain and
vaccine management, maintenance training, in‐country observation tour by EPI staff).
8. Control outbreak of VPDs through appropriate reporting, investigation and response.
9. Improve quality of immunization services practicing injection safety policy.
10. Introduction of new and underused vaccines based on disease burden.
2.1.2 Major Activities
The following were the major activities carried out during FY 2067/68. Achievement status of the major
activities is presented in Annex 1.
1.
Provision of routine immunization services delivery either through fixed sites or outreach
sessions: 3‐5 session/month/VDC as per micro plan, conducted RED micro planning in districts of
EDR
2.
Supported strengthening of municipal immunization through micro planning in 4 municipalities,
Kathmandu metro and review of implementation of micro plan in 16 municipalities
3.
Conducted review of immunization services as an integrated child health in 5 regions, at VDC
level and review by international team
4.
Conducted capacity building trainings (ToT on cold chain repair and maintenance for 2 batches,
AEFI ToT (20 persons) and RRT in 37 districts, MLM (1 batch), new vaccinators (VHW,MCHW)‐
8,000 persons)
5.
Conducted meetings of NCIP, ICC and AEFI committees
6.
Conducted supplementary immunization activities (JE campaign in 4 districts, NID in 75 districts,
7 rounds of responsive Mop‐up (1R in 18 districts, 3R in 8 districts and 3R in 3 districts)
7.
Continued school TT immunization program in 12 districts
8.
Continued integrated vaccine preventable diseases surveillance (AFP, Measles, NT, AES,
pneumonia for AI and Hib), measles case‐based surveillance expanded, outbreaks of suspected
measles investigated and responded followed by lab confirmation
9.
Continued cross border meeting with Indian counterpart to improve coordination and
cooperation for SIAs and AFP surveillance
DoHS, Annual Report 2067/68 (2010/2011)
11