18. Social media marketing is...
Using social media channels to market a brand (retail,
auto, b2b, even a newspaper).
Multichannel.
SEO-enhancing.
Hybrid of sales and
service.
Measurable.
Just another (BIG) channel where the rules still apply –
The message matters.
SPEAKEASY
19. Social media marketing is NOT...
Free.
One-size fits all.
SEO.
Conversion mechanism
(often).
Just Facebook, Twitter and
whatever new launches
this week.
About “likes” and “follows” – or even “engagement.”
Measurable*
*Yes, I realize the contradiction
SPEAKEASY
28. “MARKETING HAS BECOME A CONTENT
WAR AND NOBODY IS BETTER-
POSITIONED TO WIN A CONTENT WAR
THAN A CONTENT COMPANY.”
JIM MORONEY
PUBLISHER & CEO, THE DALLAS MORNING NEWS
CHAIRMAN, SPEAKEASY
SPEAKEASY
42. What it takes...
Great content
Strong ledes
24-7 operation
Knowing community
Relevance
Nimbleness
Understanding of crisis
management
Customer service
Sales relationships
Promotions mindset
Bully pulpit to amplify when Plan A fails
SPEAKEASY
43. What it takes...
Great content
Strong ledes
24-7 operation
Knowing community
Relevance
Nimbleness
Understanding of crisis
management
Customer service
Sales relationships
Promotions mindset
Bully pulpit to amplify when Plan A fails
SPEAKEASY
44. Challenges:
You probably suck at social media.
You probably think it’s just advertorial.
Gold rush of tools
Daily change
Local is harder than
national in social
Scale
Tools
SPEAKEASY
46. Who are the customers?
For self-serve tools – SMB’s
For service and content – Newspaper advertisers
Speakeasy sales and pending by volume Speakeasy sales and pending by revenue
Media
3%
National
B2B
3% 2%
Media Nonprofit/Church/Cause National
3% Medical 6% 21%
Real Estate 20% Home
8%
9%
B2B
9%
Real Estate
8%
Home Nonprofit/Church/Cause
9% 17%
Agency Medical
9% 20%
Retail
9%
Retail
Auto Agency Auto
11%
9% 14% 12%
SPEAKEASY
48. Range of engagements
Content only: Typical turnkey: Specialist:
Articles for $100- $2k - $5k / month Up to $250k
$250 each Blog or other Using every tool
(minimum $25k content site in the box to
buy) Manage multiple solve a specific
Video: $5k for social nets problem
one day; one Promotions Very customized
location; as many Deep metrics and and time
videos as competitive intensive
possible analysis Generally
Sweet spot-- involves custom
best margins software and lots
of content
SPEAKEASY
49. Proving it works
Promotions that convert
Fangated and
share-encouraging
Contests
Coupons
Deals
Metrics beyond likes
“Edgerank”
Listening metrics and
demographics
Check-ins
SEO
Reviews / testimonials
Oh, and OK, sure, if you insist– “Likes” too
SPEAKEASY
53. What we’ve learned at Speakeasy...
Longer sales cycle than expected
Higher AVO than expected
Every deal is custom
Content really is king– about 1/3 of business
is more content than social
Work is frontloaded
Have to move quickly
Decision-maker must be looped in
Tools and metrics evolve daily
SPEAKEASY
54. QUESTIONS?
Mike Orren
PRESIDENT
MIKEO@YOURSPEAKEASY.COM
WWW.YOURSPEAKEASY.COM
@MIKEORREN
FACEBOOK.COM/YOURSPEAKEASY
SPEAKEASY