This document discusses applying lean principles and value stream mapping to administrative and office processes. It provides an overview of value stream mapping and how to map both production and non-production processes. The document outlines a process for mapping the current state, which includes documenting customer needs, identifying processes, selecting metrics, and calculating performance. It also discusses designing a future state and applying lean thinking at the functional level throughout an organization.

1. the complete lean enterprise Value Stream Mapping for Administrative and Office Processes Author: Beau Keyte, Drew Locher Publisher: Productivity Press, New Yorkk

2. Applying Value Stream Mapping Throughout the Enterprise C H A P T E R 1

4. “P” in Deming’s PDCA Cycle Plan Act Check Do

8. Getting Started: Mapping Office Value Streams C H A P T E R 2

11. Understanding VSM Basics Product/ service family Current State Drawing Future State Drawing Work Plan and Implementation Determine the practical limits of your mapping activities Understanding how things currently operate. The foundation for the future state Design a lean flow The goal of mapping!

20. Identifying Office Waste C H A P T E R 3

21. 8 Wastes at the Office Limited employee authority and responsibility for basic tasks, management command and control, inadequate business tools available 8. Underutilized People People’s abilities, not their time Excessive email attachment, multiple hand-offs, multiple approvals 7. Transportation Movement of Paperwork Walking to/from copier, central filing, fax machine, other offices 6. Excess Motion Movement of People Order entry errors, design errors and engineering change orders, invoice errors, employee turnover 5. Correction Any form of defects Re-entering data, extra copies, unnecessary or excessive reports, transactions, cost accounting, expediting, labor reporting, budget processes, travel expense reporting, month-end closing activities 4. Extra Processing System downtime, system response time, approvals from others, information from customers 3. Waiting Filled in boxes (electronic and paper), office supplies, sales literature, batch processing transactions and reports 2. Inventory Any form of batch processing Printing paperwork out before it is really needed, purchasing items before they are needed, processing paperwork before the next person is ready for it 1. Overproducing Producing more, sooner or faster than required Office Examples Waste Category

22. Assessing the Office Current State C H A P T E R 5

27. Designing the Current State Map for ABC Design C H A P T E R 6

30. Thinking Lean at the Functional Level C H A P T E R 7

32. Corrections Waiting Motions Data Processing Overproduction Inventory Underutilized people Lack of training Current roles & responsibilities Office layout Performance measures No standardized works System limitation