Healthcare Overview

1. Healthcare Services
Supporting the healthcare industry,
through every interaction

2. Healthcare Services
Our Perspective
The healthcare industry is experiencing significant change. To improve patient care and comply with mandates,
healthcare leaders are undertaking complex initiatives involving clinical, business and IT competencies.
Segments We Serve
TEKsystems supports all major segments of the
healthcare industry. Our comprehensive coverage Life Public Technology/
Payers Providers Software
Sciences Health
ensures we offer you sound perspective and Services
practical solutions that optimize your value chain.
What We Do
With our real-world insight into what works in IT and who does IT best, we help you achieve your business targets faster, cheaper and
more accurately. Whether you need end-to-end capabilities or modular services that can augment your existing teams and fill gaps in your
program plans, we partner with you to create the best-fit solution. No matter the delivery model employed, you can count on us to provide
time-tested service methodologies and the right team of experts to meet the challenge at hand.
Our Services Focus Areas Outcomes
Applications Services ƒƒ Business applications ƒƒ Superior alignment of IT and
Solutions for applications ƒƒ Claims adjudication business goals
development, ERP, business ƒƒ Clinical decision systems support ƒƒ Flexibility to meet evolving
intelligence (BI), data warehousing, ƒƒ CMS business needs
QA and software testing, and
ƒƒ Consumerism ƒƒ High performance teams
applications outsourcing initiatives.
ƒƒ Cost containment and efficiency ƒƒ Process improvements
Network Services ƒƒ Customer acquisition and retention ƒƒ Lower total cost of ownership
Managed IT network infrastructure ƒƒ EMR/EHR ƒƒ Enhanced operational efficiency
services and qualified IT specialists
ƒƒ ERP ƒƒ Faster time to market
for storage, unified communications,
ƒƒ Go-live support ƒƒ Reliable system performance
virtualization and IT security initiatives.
ƒƒ Government healthcare initiatives ƒƒ Higher quality deliverables
IT Asset Management Services ƒƒ Healthcare software development ƒƒ Real-time visibility
IT asset inventory and technology ƒƒ Legacy modernization ƒƒ Initiatives completed according to
deployment services.
ƒƒ Mandate compliance time, budget and quality targets
IT Support Services ƒƒ Meaningful use ƒƒ Improved customer satisfaction
IT support solutions for service desk, ƒƒ Mobility
deskside support and network ƒƒ Network transformation
operations support initiatives.
ƒƒ Product development
Education Services ƒƒ Real-time business intelligence
Custom training solutions, and analytics
comprehensive IT and ƒƒ Research and development
business training and ƒƒ Supply chain optimization
managed training services.
ƒƒ Transformation
www.TEKsystems.com

3. What Makes Us Different
With us on your team, you receive the right solutions, delivered the right way, by the most qualified teams of
professionals. Every year, we partner with more than 500 of the most prominent healthcare organizations,
working in the trenches with them to achieve business targets. Our experience equips us with an in-depth
understanding of your industry and practical insight into how to best execute your initiatives.
Getting you what you need, the way you want it
Rather than forcing you to fit your IT service needs into pre-defined solution sets, we help you determine and implement the best
service strategies to empower your current and future initiatives. Through our Client Engagement Model, we work with you to assess
your business targets, evaluate requirements in terms of people, projects and functions and fill in where you need us. Whether you
require staff augmentation, training, project-based services or full-scale outsourcing, we have the experience and know-how to deliver.
TEKsystems Client Engagement Model
Ensure service suite Thoroughly understand Build a comprehensive Implement solution Realize ROI while
is relevant to external needs; calibrate and quality-focused leveraging the best continually improving
industry trends and solution and delivery plan to achieve resources and how work gets done
business drivers model accordingly desired outcomes delivery models
Human capital expertise that optimizes how work gets done The best people for the job
People are the most important and variable component to Our dedicated staffing specialists maintain relationships with
every successful initiative. They are also every organization’s 81% of the IT workforce and deploy more than 4,500 healthcare
only renewable asset. We leverage our deep understanding of IT professionals annually to help our clients accomplish their
the IT workforce to build talent attraction, development and critical engagements. Through our proprietary Staffing Quality
retention programs that keep your business operations running Process® and nearly 100 locations across North America,
effectively and efficiently. Europe and Asia, we not only find the talent you need in each
local market — we also ensure they are the best suited to
Real-world insight to deliver quality solutions accomplish the job at hand.
With over 5,500 clients annually, our service delivery operations
are “tried and true” — built based on what we’ve seen and An accountable partner in the trenches with you
know to work well in IT. We run formal quality management Whether we’re providing one IT professional to support a single
programs that ensure all of our service methodologies initiative or managing a full-scale IT program with a significant
are designed and documented based on best practices. scope, budget and timeline, we operate as genuine partners
These programs also drive continuous improvement efforts. with our clients. Throughout every engagement, you can count
They regularly collect client feedback, research emerging on our personal commitment to work in your best interests,
industry trends and build enhancements into our business do what we say we will and add real business value.
models based on new opportunities and real-world
lessons learned.
www.TEKsystems.com

4. TEKsystems at a Glance
ƒƒ $2.6 billion in annual revenue
ƒƒ Privately held company within Allegis Group, a $6.4 billion enterprise
ƒƒ 5,500+ customers, including 82% of the Fortune 500
ƒƒ Achieve 30% higher client satisfaction vs. the competition
ƒƒ 98% client retention
ƒƒ Over 100 locations throughout North America, Europe and Asia
ƒƒ 4,000 full time employees
ƒƒ 70,000 IT consultants deployed annually
ƒƒ Staffing specialists speak with over 100,000 IT professionals weekly
ƒƒ Relationship network includes 81% of the North American IT workforce
Learn more at www.TEKsystems.com
TEKsystems® 7437 Race Road, Hanover, MD 21076 | 888.835.7978 | www.TEKsystems.com | TEKsystems, Inc. is an Allegis Group, Inc. company.
Certain names, products and services listed in the document are trademarks, registered trademarks, or service marks of their respective companies.
Copyright © 2011 TEKsystems, Inc. All Rights Reserved. Printed in USA.