1. Curriculum vitae
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PERSONAL
INFORMATION
Phan Văn Thành
62/15 Tran Binh Trong street, Binh Thanh District, Ho Chi Minh (Viet Nam)
+84972721623
Vanthanh.phan09@gmail.com
Sex Male | Date of birth 26/09/1989 | Nationality Vietnamese
WORK EXPERIENCE
JOB APPLIED FOR QA Supervisor
07/10/2012–Present QA & CS Supervisor
DHL Supply chain Viet Nam
Etown 2, Cong Hoa Streets, Tan Binh District, Ho Chi Minh City, Viet Nam, Ho Chi
Minh (Viet Nam)
 Responsible to fulfil the inspection activity of QA
- Supervise and develop QA team to perform the inspections and monitoring to
maintain company quality system (HACCP, ISO 22000:2005, ISO 9001:2015 and
5S). Support QA Manager to ensure the internal validated procedures
implemented appropriately. Evaluate, analyse and propose improvements for
quality system in line with company objectives
- Support in collecting, analysing data based on Quality standards for operational
reports of QC department;
 Traceability, Withdrawal, Crisis & Incident Management:
- Monitor the implementation of the traceability process warehouses and third
party warehouses
- Regularly conduct traceability test and mock recall, training/coaching for
warehouse keeper/supervisor to improve traceability result.
 Complaint Handling (Trade complaint):
- Make decisions on acceptability or not, of quality issues arising
- Investigate and make corrective/preventive action for quality problems at DCs
and customer sites; co-ordinate with the store for improvement if the problem is
factory origin.
- Responsible for communicating with customers on quality-related matters
- Be in charge of inspecting products if there is any risk of product security and
product quality according to McDonald’s standard (Quality Inspection Process),
HACCP
- Coordinate with operations, transport staffs and other the relevant people (inside
or outside of QA department) to complete the inspection process

2. 11/4/15 Page 2 / 5
 Quality Training and Operation
- Provide guidelines and training on good warehouse practices (GWP), pest
control, traceability, handling products complaints to all concerned parties (ie.
cooler technician, delivery mans, distributors, HOD DC, HOD water shops, sales,
transporters, consumers)
- Participate in maintaining quality control/assurance in daily operations.
- Work with external consultant firms for Environment Health Safety compliance.
- Generate report on the implementation of quality objectives of the company to
the board of directors.
- Organize and supervise the internal quality assessment and corrective action
tracking of the internal quality assessment.
- Establish and maintain a sanitary environment, labor safety and 5S – GMP ,
HACCP or BRC/IoP implementation knowledge preferable.
- Carry out correctly his/her responsibility mentioned in relevant SOP/Ws or
HACCP
- Closely work with local quarantine officers, Quatest III, Vina Control, Regional
Animal Health Office No.6 for sample testing and monitor testing process to do
action accordingly if there are any issues with testing result.
- Do QIP report (Quality Inspection Process) for all shipments from overseas
suppliers
- Coordinate with QA team, Transport team, Warehouse team to ensure that all
products are released from DC only when Heath Certificate and Quality Certificate
are available and must be under good quality and good appearance as well
- Commit to self-development and enrichment of the knowledge and skills by
planning and attending agreed training courses
- Orientation programme introduces a new staff to the organisation's culture and
highlights the company's vision and its goals and quality of product as well
- Takes responsibility for holding short-term training courses for staff
 Continuous Improvement and root cause analysis:
- Ensure that monitoring of key Supply Chain-Quality parameters KPI in order to
drive structured root cause analysis and continuous improvement in the quest for
zero defect, lead to Supply Chain Management Review of Quality (MRQ) and
Business Review of Quality (BRQ).
- Work with McDonald’s QA and McD Supply Chain (VN) to continuously improve
processes to ensure the quality of the product in McD food processing at Vietnam.
- Send claim report to customer, oversea and local suppliers, HAVI logistics
(Singapore) for non-conforming products
- Plan for expired product disposal, inform to third party to find the most effective
methods to proceed disposal depending on type of product, and supervise pre-
processing and co- processing as well that ensure that branded identity is
protected
- Work with suppliers for these products nonconformity or damaged when the
shipments to Distribution Centre

3. Curriculum vitae
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- Report any issue related to food safety and quality in supply chain and propose
actions to improve the quality assurance system in supply chain.
 Background
- Used to work for the project Mead Johnson, QA in charge and now undertake
the project McDonald's Viet Nam
- Representative for DHL at Swire cold chain storage company as a customer
service
- Responsibility of supervising and speeding up, constructing an preparing for
audit system to have a good preparation internal audits and external, specially is
these audits from McDonald's
Assistant Warehouse
Responsible to assist the whole activities of warehouse including outsource
warehouse
 Monitoring physical stock in consistent with system to ensure stock
accuracy 100%
 Supervise warehouse team to work in process in term of working
instruction, FIFO (First In First Out), FEFO (First Expired Fist Out)... to
ensure that those are carried out strictly.
 Settle the issue raised so that warehouse operation is executed smoothly
 Regularly review working process to find out any discrepancy on current
processes to improve continuously and change processes (if any) in
conformity with needs of shop floor but not conflict to warehouse
management.
 Monthly or quarterly lead warehouse team to do cycle count.
 Corporate with Finance team to do end-year stocktaking valuation.
 Arrange and rotate work of subordinates properly so that warehouse
operation will not stop due to less head count.
 Ready to work according to assignment from superior
 Stores items in bins, on shelves, or on floors for convenient access.
 Researches any discrepancies regarding shipping, receiving, or stocking
and reports on such to superiors.
 Continually interfaces with all departmental supervisors, support functions,
engineering, program management, and other pertinent functions within
the plant operations.
 Responsible to the billing report to account manager each month
Achievements
- Helping company pass twice audits from McDonald’s Viet Nam
( one time without announcement)
- Make good relationships with quarantine officer in receiving, dispatching of
goods
- Built up success SOP (Standard operating procedure) between DHL and
McDonald’s Viet Nam.

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EDUCATION AND
TRAINING
PERSONAL SKILLS
07/08/2008–25/09/2012 Biotechnology and Environment Bachelor
Hong Bang University International, Ho Chi Minh (Viet Nam)
- Science applied to food and equipment (Microbiology, biochemistry, hygiene)
- Occupational technology (basic principles, hygiene and safety)
20/11/2012–01/12/2012 Certificate of ISO 9001:2008 Good
Ho Chi Minh City Open University and Quatest 3, Ho Chi Minh (Viet Nam)
15/10/2014–20/10/2014
25/05/2015- 28/05/2015
2/06/2015- 4/7/2015
Certificate of OHSAS 18001:2007 Meet
requirements
Tran Dinh Cuu consultant company, Ho Chi Minh (Viet Nam)
Certificate of ISO 22000/FSSC 22000
BSI Group Viet Nam
Certificate of Start up
BSSC Youth Union Ho Chi Minh
Mother tongue(s)
Knowledge
Vietnamese
Understanding about 7 quality tools, 8D report, FMEA, SPC
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading
Spoken
interaction
Spoken
production
English
Independent
user
Independent
user
Independent
user
Independent
user
Independent
user
Communication skills - Good communication skills gained through my experience as customer service

5. Curriculum vitae
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ADDITIONAL
INFORMATION
supervisor
Organisational / managerial
skills
- Team work and team management skills
- Leadership (currently responsible for a team of 10 people)
- Have to meeting weekly with quarantine officers.
- Representative for DHL at Swire cold chain storage company
- Obtain knowledge and experience in supply chain and QA
Job-related skills - Good command of quality control processes (currently responsible for quality
McDonald's projects)
- Enthusiasm and carefulness
- Build up relationship between members in the group
- Make relationship with another organization
- Customer focused in order to meet the needs of each customer
Computer skills
Other Skills
- Abilities to use computer, especially in work, excel and office communication
system
- Playing the guitar
- Team building ( Backpacking tourism, team leader of 10 person)
- Have already conquered success Fansipan mountain 3.143m
- To chair in outdoor games.
References Do Phuoc Nghia
QA Manager DHL supply chain
nghia.do@dhl.com