3SI CORPORATE PROFILE

Table of Contents
 About us
 Training & Development
 Employee Development Programmes
 Account Management
 Our Esteemed Clients
Smart Sustainable Solutions

About Us

Our Vision & Mission
To be counted as the world’s most professional,
innovative and respectable Facilities Management
team, which blends traditional Indian hospitality,
with global systems and processes, that will
differentiate us as the most preferred company, that
meets and exceeds its customers’ needs and
expectations consistently.
In order to assure asset safety, aesthetics,
functionality and comfort, we will build the
best teams, equip them with the best
competencies and tools and deliver to our
customers world class, error free services
throughout India and overseas that comply
with global standards of Quality, Safety,
Environment and Social Accountability.
Vision
Mission

Our Values
People centric We owe our success to our ‘People.’ They are at the core of our business.
Excellence
We take pride in following Excellent Quality standards in the industry. Excellence in the
products we use, Excellent training to our People, Excellent Service to our Customers.
Managing for
Innovation
We shall continually create meaningful changes- incremental and breakthrough- to continually
improve our services and to create new value for our stakeholders.
Integrity
We ensure that all our business activities are carried out with integrity at all times. Integrity
shall be a non-negotiable requirement for the workforce as well as the organization.
Dignity of work
No job is superior. Each and every role in our organisation is dignified and shall be respected
equally in all circumstances. We take pride in whatever role we perform.
Customer
Delight
Our Customers, Internal and External are at the very core of everything that we strive to
achieve. Our endeavour is to ensure that customers’ experience is not just happy but
‘Delightful’ and we want to create wow moments for them.
Approach
We value feedback and critique from our clients. We believe it is in our interest Listen to them
and promptly resolve issues.
Social
Responsibility
We actively associate ourselves in philanthropic initiatives that are involved in helping improve
the life of people with disabilities or with organisations that are involved in the development
and betterment of the world we live in.

Our Presence
Delhi NCR
Maharashtra
Gujarat
Karnataka
Kerala
Tamil Nadu

Service Portfolio
Maintenance &
Engineering (M&E )
• HVAC Maintenance
• DG Maintenance
• STP Maintenance
• WTP Maintenance
• Operation &
Maintenance of
Building Equipment
Special Allied Services
• Façade Cleaning
• Upholstery cleaning
• Carpet Shampooing
• Deep Cleaning
• Pest Control
• Guest House
Management
• Handyman
• Horticulture
Soft Services
• Housekeeping
• Pantry Management
• Elevator Attendants
• Escalator Attendants
• Office Support System
• Payroll Management
• Front office
Management
• Mailroom
Management

Our Staff
3S Associate Safety Pledge
Daily Staff Briefing by Manager /Supervisor

Equipment & Machines
Office Caddy
Equipped for
Cleaning Dry Mop
Extraction
Machine Auto Scrubber Vacuum Cleaner
Single Disc Scrubbing
Machine
Vacuum CleanerGlass Cleaning Kit
Meeting Room
SetupOffice Caddy Blue
Single Disc Scrubbing
Machine Mopping Trolley Grey Burnisher Machine Vacuum Cleaner
Housekeeping
Consumables Dry Mop Wet Mop
Equipment
Usage Training

Our Strengths
 Manpower with hands on extensive field experience
 Strong Transition Management Team
 Immediate response with minimum Turn Around Time for any feedback or
operations related concerns
 Precise & Customized Tools & Tackles
 Pan-India Presence
 Focus on Quality, Health, Safety and Environment
 Diverse portfolio of Clientele giving multi-sector expertise
 CRM a core focus
 BCP Focus

Equipment Maintenance Our Forte
We provide the best equipment’s available in the market, however our biggest
strength is that we have a trained staff to maintain these equipment’s giving
them a longer life span.

Our Aspirations
 Customer Delight
 Quality & Cost Control
 Innovation & Efficiency
 Excellent Service Delivery
 Mitigate Risks to Minimize Incidents
 Focus on Preventive Maintenance to Minimise Breakdown
 Optimum Spares Planning

How we are different
 Self Delivery System
 Wide Range of Service Sector
 Best Practices Focusing on 3 Major Areas
Resource
Technology
Standard
& Policy

Technology
Technology

R&D to support MISSION of Continuous Innovation
3S is currently empanelling various Subject Matter Experts to craft Better Research
Oriented Productivity Achievement Strategies for Clients
Behavioral Science
Asset-Life Cycle
Economics
• Our Team is currently working on logistics of having
a Periodic Client Satisfaction Survey
• Associated with Ceiling Pro International - Worldwide
Leaders in Ceiling & Specialised Surface Restoration
• Working with OEM’s in India to understand Asset
life-cycle economics
Ergonomics
A Study by BOSTI shows that healthy, conducive, easy-to-use facilities have a
direct impact on Organisation Performance
Strategy

Resource
 Experience Team
 Shared Expertise
 Skill Development
Resource

Standard & Policy
 Training
 Continuous Improvement
 Team Performance
 Standard Operating Procedures
Standard &
Policy

Training & Development

Induction to Deployment
“Real life training for real life jobs”
 All trainings are conducted by internal dedicated trainers who shall train on pre-
defined Corporate Office Specific Training Modules
 Every staff prior to deployment undergoes a two day Induction Programme
 The induction covers Introduction to Housekeeping, Specialised Cleaning and
Pest Control - Theory & Practical, Soft Skills Training, HSQE Awareness,
Compliance Awareness, Ethical Training, etc.

Site Specific Training
 Customized Induction on-site
 “Know your Facility” shall be conducted for familiarization of Operational &
Emergency requirements

Regular Trainings
 Staff are regularly trained on site during the overlap of shifts on various topics
as per a predefined schedule & syllabus.
 This is to ensure continuous focus on training to improve efficiency and performance
of staff on site
 Soft Skills Training is given equal importance to ensure Client representation is
pleasant at all times
 Emphasis on safe working through continuous briefing, training and use of PPE is a
regular practice to mitigate risk
 The daily briefing shall be customised and important key points will be shared with
the staff to make sure that they are aware of events or any special instructions from
the client. This would result in positive contribution by staff and success of the events

Training & Evaluation Process
Employee Training and
Re-Training
Post Training Evaluation Feedback Analysis
 Continuous
Performance feedback
is taken from the on-site
Management Team ,
The Operations
Management Team &
The Client, to form the
base of Training
Evaluation of the staff
deployed on-site
 The SMART action plan
Tool is also used to
measure the
effectiveness of staff
performance .
 Training feedback for
each attendee and a
session attendance form
is maintained every time
a training is conducted.
 Every employee, on
joining 3S has to undergo
a 2 day compulsory
Training and
Development
Programme, prior to
deployment on-site.
 Regular On-site Training
Programmes on Hard
Skills, Soft Skills,
Customised Training
pertaining to Feedback
from sites & Operations
Team is carried out
through out the year.

Satisfied Employees are the Foundation for Happy
Customers….

Employee Development Programme (EDP)
 Our focus is to regularly promote our Best Performing Staff
 All employees have an opportunity to grow at 3S
 EDP’s Aim is:
 To develop Charge Hands
 To develop Operations In-charge
 To develop Assistant Managers

• Employees are offered the option to reallocate
responsibilities and authorities for better roles and
career-graphing
Strong Career Mapping
• 3S offers many opportunities within the Organisation
to grow professionally.
• Training and development programs help in
nurturing the right talent into adept brand
ambassadors.
• The diversity of our staff create a strong knowledge
base which enhances the expertise of our
Operations Team
Develop Future Supervisors,
Team Leaders, Managers
Career Development

The 3S Approach to
Integrated Facility Management (IFM)

What & Why IFM?
The IFM approach is the method of choice for :
 Large-scale Operations
 Long-term Cost Effectiveness
 Multi-service provider single payment transaction
Benefits of IFM:
 Single Point of Contact
 Single Invoice
 Clear accountability of delivered services
 Efficient Management Process
 Comprehensive data management
 No margin on margin

The More Outsourcing, The More You Pay
Company A+Margin
In-house Services
Housekeeping & Pest Control
Y
O
U
Experience margin-on-margin
expenses due to outsourcing
Outsourcing
Company B+Margin
M&E, Fleet Mgmt & Lift Attendant
Company D+Margin
Front Desk Mgmt & Guest
House Mgmt
Outsourcing
Company C+Margin
Façade Cleaning, Upholstery
cleaning & Marble Polishing
Outsourcing

3S Site Operations Model
Business Agreement
Account Manager
Request Team
Head Office Support
• Human Resource
• Operational Support
• Information Technology
TFM Manager
Provide Team
Hard Services
• M&E – Repair & Mntnce
• Energy Audits & Mgmt
• STP / WTP
• HVAC / DG
Special Allied Services
• Façade cleaning
• Pest Control
• Ceiling Cleaning
• Commercial Landscaping
Soft Services
• Housekeeping
• Office Support
• Front Desk Mgmt
Report Co-ordinate

How do Clients benefit
• Indirect Impact• Direct Impact
 Reduced Cost
 No Margin on Margin
 Mitigate Risk of Health Hazards
 Safe Working Environment
 Asset Protection results in
reduced depreciation of the
asset
 Client can focus on core
competence

Account Management

Transition Plan
 Coordinating HR & Purchase Activities
 Establishing Scope of Services
 Site Orientation
 Briefing the Start-Up Team
 Reviewing Overall Progress
 Updating Client on Progress
 Induction to the Site Team
 Briefing on Service Deliverables
 Orientation to the Facility
Infrastructure
 Briefing & Hand-over of
Documents
 Reviewing and Upgrading Scope of
Services
 Arranging External Support-is
required
Human
Resource
Team
 Resource Skill Set
 Coordinate Interviews
 Selection of Staff
 Award of Offer Letter
 Vendor Identification
 Vendor Selection
 Identifying Scope
 Cost Finalisation
 Award of Contract
 Orientation of Site Operations
 Mapping Required Services
 Reviewing Service Delivery Levels
 Defining Job Roles and
Responsibilities
 Defining Standard Operating
Procedures for Site Operations
 Training Programs
Back Office –
Operations Team
B
A
U
Hand Holding
Start up team
Start up TeamPurchase Team

Initiating
Recruitment based
on requirement
• Recruitment
from outstation
• Staff room set
up
• Transportation
facility for staff
TRANSITION
TEAM
Sr. Management
team including Ops /
Training / QC /
Equipment Training,
all shall be involved
in planning of
mobilisation of Ops
EQUIPMENT
COMISSIONING
START UP OF
OPERATIONS
ON FLOOR
BACK OFFICE SET UP
STORES
OFFICE
EQUIPMENT
Selection / Induction /
Training prior to
deployment of staff
HR TEAM
TRANSITIONAL
STAFF
DEPLOYMENT
Mobilisation
Plan
Transition Plan

Operational Plan
Induction of Management Team on their roles & responsibilities
Site SOP shall be defined
Internal & external reporting structures shall be defined
Reports (as per agreed terms) shall be submitted
Improvement plans shall be developed

Strategic Plan
 Standard Operating Procedure
 Events / Festival arrangements strategy
 Location-wise cleaning schedule
 Procedure of Interaction with External Customers :
 Vendor codes will be generated for all the incoming vendors
 A Well defined Waste Management Strategy will be defined to segregate different
types of waste like:
(a)- Horticulture Waste
(b)- Civil Waste
(c )- Plastic Waste
(d)- Wet & Dry Waste etc.

Our Esteemed Clients

Client List

Thank You

3SI CORPORATE PROFILE

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