1. Deliverable 5 – Performance Enhancement
Competency Apply the principles and practices of operations management to improve
performance outcomes of a healthcare organization. Student Success Criteria View the
grading rubric for this deliverable by selecting the “This item is graded with a rubric” link,
which is located in the Details & Information pane. Scenario You are the new project
manager for the operations unit of Charleston General Hospital. The hospital is facing
challenges of long wait times at the ED resulting in a high number of patients leaving
without being seen (LWBS) and long admission holds in the ED. Upon initial assessment,
you determine that the two challenges are and are caused by inefficiencies in process flow.
Instructions Develop a process map to evaluate and suggest a redesign of the current
challenges. Process maps are graphical depictions of a process. The process map (flow
chart) shows the sequence of tasks, decisions, and all other activities that results from
inputs and outputs. Your map should include a visual illustration of different processes that
can be employed by Charleston General to improve the flow of operations in the ED. Attach
a summary of the proposed changes reflected in the process map to explain how the
changes can improve performance outcomes for the ED.