course material

1. Diploma Business / Pearson BTEC Level 5 HND Diploma in Hospitality
Management
Diploma Business / Pearson BTEC Level 5 HND Diploma in Hospitality Management Unit
13: Personal and Professional Development Assignment title Developing Personal and
Professional Skills Learning Outcome Learning outcome Assessment criteria In this
assessment you will have the opportunity to present evidence that shows you are able to
Task No. Evidence (Page no) LO1 Understand how self- managed learning can enhance
lifelong development 1.1 Evaluate approaches to self- managed learning 1 1.2 Propose ways
in which lifelong learning in personal and professional development context could be
encouraged 1 1.3 Evaluate the benefits of self- managed learning to the individuals and
organizations 1 LO2 Be able to take responsibility for own personal and professional
development 2.1 Evaluate own current skills and competencies against professional
standards and organizational objectives 2 2.2 Identify own development needs and the
activities required to meet them 2 2.3 Identify development opportunities to meet current
and future defined needs 2 2 2.4 Devise a personal and professional development plan
based on identified needs 3 LO3 Be able to implement and continually review own personal
and professional development 3.1 Discuss the process and activities required to implement
the development plan 3 3.2 Undertake and document development activities as planned 3
3.3 reflect critically on own learning against original aims and objectives set in the
development plan 3 3.4 Update the development plan based on feedback & evaluation 3
LO4 Be able to demonstrate acquired interpersonal and transferable skills 4.1 select
solutions to work-base problems 4 4.2 Communicate in a variety of styles and appropriate
manner at various levels 4 4.3 Evaluate and use effective time management strategies 4
Learner declaration I certify that the work submitted for this assignment is my own and
research sources are fully acknowledged. Student Signature: Date: 3 In addition to the
above PASS criteria, this assignment gives you the opportunity to submit evidence in order
to achieve the following MERIT and DISTINCTION grades. Grade Descriptor Indicative
characteristic/s Contextualisation M1 Identify and apply strategies to find appropriate
solutions effective judgements have been made an effective approach to study and research
has been applied To achieve M1, you will need to make effective judgement about
factors/issues affecting your personal and professional development. (Task 2) M2
Select/Design and apply appropriate methods/techniques appropriate learning
methods/techniques have been applied To achieve M2, you need to use suitable techniques

2. and methods to evaluate your skills, learning styles plan (Task 1&2) M3 Present and
communicate appropriate findings The communication is appropriate for familiar and
unfamiliar audiences and appropriate media have been used. To achieve M3, your work will
be presented in the appropriate format (Task 1,2,3 &4) D1 Use critical reflection to evaluate
own work and justify valid conclusions conclusions have been arrived at through synthesis
of ideas and have been justified Realistic improvements have been proposed against defined
characteristics for success To achieve D1, you will be able to discuss how your areas of
weaknesses may act as barriers to you achieving your personal and professional goals. You
would discuss how you would overcome these barriers and improve your skills and
abilities. (Task 2&3) D2 Take responsibility for managing and organising activities activities
have been managed To achieve D2, you will have to demonstrate an effective approach to
study and will have to meet the assignment submission and achieve the unit assessment
criteria. (Task 1,2,3,4) D3 Demonstrate convergent/lateral and creative thinking Problems
have been solved To achieve D3, you will need to recommend, with justification, how Star-
Tel can address the customer service problems that they are experiencing (Task 4) 4
Assignment Brief Unit Number and title Unit 13: Personal and Professional Development
Qualification Pearson BTEC Level 5 HND Diploma in Business / Pearson BTEC Level 5 HND
Diploma in Hospitality Management Start Date 27/01/2014 Deadline 07/03/2014 Assessor
Nadine Gibson Assignment title Developing Personal and Professional Skills Purpose of this
assignment This assignment requires you to demonstrate that you have a good knowledge
and understanding of personal and professional skills that are needed to promote future
personal and career development in an organizational setting. It also aims to develop
learners’ ability to organize, manage and practice a range of approaches to improve their
performance as self-directed learners in preparation for work or career development. 5
Task 1 (LO 1: 1.1,1.2,1.3, and,M2,M3,D2) (a) Explain what is meant by self-management
learning. Discuss the benefits of self-managed learning to individuals as well as
organisations. Discuss ways in which lifelong learning can take place both personally and
professionally. (b) Briefly explain Honey and Mumford learning styles. (c) Based on Honey
and Mumford learning styles, identify, with justification your preferred learning style.
Students should use the Honey and Mumford learning styles evaluation form provided to
help them identify their learning style. This form must be attached as an appendix. ( 500
words) To achieve M2, you need to use suitable techniques and methods to evaluate your
skills, learning styles plan. To achieve M3, your work will be presented in the appropriate
format. To achieve D2, you will have to demonstrate an effective approach to study and will
have to meet the assignment submission and achieve the unit assessment criteria. Task 2
(LO2: 2.1,2.2,2.3 and M1,M2,M3,D1, D2) (a) Carry out a Personal SWOT analysis in order to
identify your key strengths (qualities and skills), weaknesses, opportunities and threats. (b)
Conduct a Skills audit to determine your key skills and identify your skills gap. (c) Based on
your personal SWOT analysis and Skill Audit, critically evaluate how you may use your key
strengths in your current or future job. Discuss how your weaknesses may prevent you
from achieving your goals and how you would address these. ( 700 words) 6 To achieve M1,
you will need to make effective judgement about factors/issues affecting your personal and
professional development. To achieve M2, you need to use suitable techniques and methods

3. to evaluate your skills, learning styles plan. To achieve M3, your work will be presented in
the appropriate format. To achieve D1, you will be able to discuss how your areas of
weaknesses may act as barriers to you achieving your personal and professional goals. To
achieve D2, you will have to demonstrate an effective approach to study and will have to
meet the assignment submission and achieve the unit assessment criteria. Task 3 ( LO2: 2.4,
LO3:3.1,3.2,3.3,3.4 and M3,D1.D2) (a) Briefly explain your personal and career plans.
Identify and list the key skills required for your chosen career or educational goals. (b) Set
SMART objectives to reflect your personal and professional development based on the
needs identified in Task 2. (c) Construct a Personal Development Plan to address your
existing skills gaps and develop the skills needed to meet your future career aspirations.
Provide evidence of achievement where possible. (d) Critically reflect on your own learning
against the aims and objectives set out in your personal development plan. Review and
update your development plan. ( 500-700 words) To achieve M3, your work will be
presented in the appropriate format. To achieve D1, you will be able to discuss how your
areas of weaknesses may act as barriers to you achieving your personal and professional
goals. You would discuss how you would overcome these barriers and improve your skills
and abilities 7 To achieve D2, you will have to demonstrate an effective approach to study
and will have to meet the assignment submission and achieve the unit assessment criteria.
Task 4 ( LO4 :4.1,4,2,4,3 and M3,D2,D3) (a) Star-Tel is a busy 3 Star London hotel serving
both business customer and holiday-makers. The hotel recently received several emails
from guest expressing that they were unhappy with the length of time it takes to check in
and out of the hotel. In addition, guest felt that the level of service at the reception was
generally low. One customer stated that he waited 15 minutes before a member of staff
dealt with him. During that time, of the two members of staff present, one dealt with a
telephone booking, while another was obviously €˜ gossiping’ with friends on her mobile.
Another customer complained that the staffs seem to have difficulty processing her
payment via credit card; in fact she was worried that she might be charged several times for
the same booking. As the Front of Office Supervisor, you have been asked to investigate the
matter and propose ways in which the issues raised can be addressed. Your investigation
revealed the reception staff had to deal with email and 8 telephone bookings as well as
handling check-ins and check-outs. The reception was currently under-staffed as one
member of staff was on holiday and another was off sick due to a recent accident. You are
required: a) Write a memo to your manager briefly explain the findings of your
investigation. Suggest ways to deal with the issues identified. Your recommendation should
including a strategy for effective time management. b) After discussing the issue, your
manager asked you to email the customers an apology and offer them a 25% discount on
their next booking. To achieve M3, your work will be presented in the appropriate format.
To achieve D2, you will have to demonstrate an effective approach to study and will have to
meet the assignment submission and achieve the unit assessment criteria. To achieve D3,
you will need to recommend, with justification, how Star-Tel can address the customer
service problems that they are experiencing. Evidence Checklist Summary of evidence
Evidence presented Task 1, 2,3,4 Learners are required to submit a report/portfolio
evaluating their skills, learning styles and personal and professional development. Task

4. 1,2,& 3 Learner must also include their Skills audit, Honey and Mumford Learning styles
questionnaire, evidence of achievement on development objective completed on their PDP.
9 Achievement Summary Qualification Pearson BTEC Level 5 HND Business And Hospitality
Management Assessor Name Nadine Gibson Unit Number and title Unit 13: Personal and
Professional Development Student Name Student No. Criteria Reference To achieve the
criteria the evidence must show that the student is able to: Achieved? (tick) LO1 1.1
Evaluate approaches to self-managed learning 1.2 Propose ways in which lifelong learning
in personal and professional development context could be encouraged 1.3 Evaluate the
benefits of self-managed learning to the individuals and organizations LO2 2.1 Evaluate own
current skills and competencies against professional standards and organizational
objectives 2.2 Identify own development needs and the activities required to meet them 2.3
Identify development opportunities to meet current and future defined needs 2.4 Devise a
personal and professional development plan based on identified needs LO3 3.1 Discuss the
process and activities required to implement the development plan 3.2 Undertake and
document development activities as planned 3.3 Reflect critically on own learning against
original aims and objectives set in the development plan 3.4 Update the development plan
based on feedback & evaluation LO4 4.1 Select solutions to work-base problems 4.2
Communicate in a variety of styles and appropriate manner at various levels 4.3 Evaluate
and use effective time management strategies 10