SlideShare a Scribd company logo
1 of 24
CONVERGE:

Transforming Business at the Intersection
of Marketing and Technology
Bob Lord,
Global CEO
IT’S MORE
THAN JUST
CREATIVITY
IT’S MORE
THAN JUST
TECHNOLOGY
IT’S MORE
THAN JUST
MEDIA+DATA
CONVERGE NEW
BRAND
EXPERIENCES
MEDIA (+ DATA)

TECHNOLOGY

CREATIVITY
NEW
TECHNOLOGY
PALETTE
FUELSBRAND
EXPERIENCES
MEDIA
ALLOWS
CONVERSATION
CREATIVITY
COMES FROM
EVERYWHERE
BUSINESS OF
STRATEGY AND INSIGHT
TECHNOLOGY

MEDIA

CREATIVE
THERE ARE 5
BEHAVIORS TO
EMBRACE
1.
2.
3.
4.
5.

PUT THE CUSTOMERAT THE CENTER
THINK OF YOUR BRANDAS ASERVICE
REJECT SILOS
ACT LIKEASTARTUP
EMBRACE DIVERSITY
1.
2.
3.
4.
5.

PUT THE CUSTOMER AT THE CENTER
THINK OF YOUR BRANDAS ASERVICE
REJECT SILOS
ACT LIKEASTARTUP
EMBRACE DIVERSITY
YOUR CAMPAIGN MUST
BE STRUCTURED
AROUND THE CUSTOMER
YOUR STRATEGY MUST BE
BASED ON DATA FROM
ACTUAL CUSTOMER
ACTIVITY
END TO END EXPERIENCES
BUILD THE BRAND
1.
2.
3.
4.
5.

PUT THE CUSTOMERAT THE CENTER
THINK OF YOUR BRAND AS A SERVICE
REJECT SILOS
ACT LIKEASTARTUP
EMBRACE DIVERSITY
YOU ARE NO LONGER
IN THE BUSINESS OF
SELLING
STUFF, YOU’RE FILLING
CONSUMER NEEDS
1.
2.
3.
4.
5.

PUT THE CUSTOMERAT THE CENTER
THINK OF YOUR BRANDAS ASERVICE
REJECT SILOS
ACT LIKEASTARTUP
EMBRACE DIVERSITY
REJECT THE SILO
CTO

CEO

ECOMM

CMO

RETAIL
PLATFORMS DRIVE
DECISIONS
EARLY MORNING

WORKDAY

EVENING

14%

% of Desktop Impressions
12%

% of Smartphone Impressions
% of Tablet Impressions

10%

8%

6%

4%

2%

0%
12A 1A

2A

3A

4A

5A

6A

7A

8A

9A 10A 11A 12P 1P

DEVICE USAGE PEAKS

2P

3P

4P

5P

6P

7P

8P

9P 10P 11P 12A 1A
1.
2.
3.
4.
5.

PUT THE CUSTOMERAT THE CENTER
THINK OF YOUR BRANDAS ASERVICE
REJECT SILOS
ACT LIKE A STARTUP
EMBRACE DIVERSITY
EMPLOY AGILE
METHODOLOGY AND
RAPID PROTOTYPING
WHY I BELIEVE
VERIFICATION

SOCIAL

ADVERTISER

CREATIVE

CROSS SCREEN

DSP

SSP
AGENCY TRADING DESK

$1.00

-15% to 20%

ATTRIBUTION

DATA

ANALYTICS

-20% to 40%

PUBLISHER

-15% to 20%

$0.45

OR LESS

More Related Content

What's hot

No panic 14 english copy
No panic 14 english copyNo panic 14 english copy
No panic 14 english copy
Jan de Meij
 
Graeleigh Creative Information
Graeleigh Creative InformationGraeleigh Creative Information
Graeleigh Creative Information
Rachel Arnone
 

What's hot (10)

Grand detour marketing communication 2020
Grand detour marketing communication 2020Grand detour marketing communication 2020
Grand detour marketing communication 2020
 
No panic 14 english copy
No panic 14 english copyNo panic 14 english copy
No panic 14 english copy
 
2015 annualforumbrochure (2)
2015 annualforumbrochure (2)2015 annualforumbrochure (2)
2015 annualforumbrochure (2)
 
Graeleigh Creative Information
Graeleigh Creative InformationGraeleigh Creative Information
Graeleigh Creative Information
 
Optimizing your Online Store for the Holiday Stampede
Optimizing your Online Store for the Holiday StampedeOptimizing your Online Store for the Holiday Stampede
Optimizing your Online Store for the Holiday Stampede
 
#MDnATO | Modus Operandi of Marketing
#MDnATO | Modus Operandi of Marketing#MDnATO | Modus Operandi of Marketing
#MDnATO | Modus Operandi of Marketing
 
AMI Creatives & Digital
AMI Creatives & DigitalAMI Creatives & Digital
AMI Creatives & Digital
 
Pretre India - Corporate client PPT Pitching
Pretre India - Corporate client PPT Pitching Pretre India - Corporate client PPT Pitching
Pretre India - Corporate client PPT Pitching
 
Zoselco Intro
Zoselco IntroZoselco Intro
Zoselco Intro
 
Your Lack of Creativity is Costing you the Gift of Sales
Your Lack of Creativity is Costing you the Gift of SalesYour Lack of Creativity is Costing you the Gift of Sales
Your Lack of Creativity is Costing you the Gift of Sales
 

Similar to Bob Lord - Convergence: The Intersection of Media, Creative & Technology - Data Summit

ON24-SMB-white-paper
ON24-SMB-white-paperON24-SMB-white-paper
ON24-SMB-white-paper
Chris Merrick
 
SDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem Demir
SDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem DemirSDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem Demir
SDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem Demir
Service Design Network
 
Inbound marketing your competitive advantage-ict_valley
Inbound marketing your competitive advantage-ict_valleyInbound marketing your competitive advantage-ict_valley
Inbound marketing your competitive advantage-ict_valley
ICT Valley
 

Similar to Bob Lord - Convergence: The Intersection of Media, Creative & Technology - Data Summit (20)

Use data to find buyers online and coax them to your hand
Use data to find buyers online and coax them to your handUse data to find buyers online and coax them to your hand
Use data to find buyers online and coax them to your hand
 
Psst, it’s all about the data—how to implement your ABM strategy
Psst, it’s all about the data—how to implement your ABM strategyPsst, it’s all about the data—how to implement your ABM strategy
Psst, it’s all about the data—how to implement your ABM strategy
 
Razorfish at DIS: Rethinking Collaboration
Razorfish at DIS: Rethinking CollaborationRazorfish at DIS: Rethinking Collaboration
Razorfish at DIS: Rethinking Collaboration
 
SaaStock 19 - Christian Owens
SaaStock 19 - Christian OwensSaaStock 19 - Christian Owens
SaaStock 19 - Christian Owens
 
B2B Branding Marketing Product & Brand Management (Co-branding, Integrated br...
B2B Branding Marketing Product & Brand Management (Co-branding, Integrated br...B2B Branding Marketing Product & Brand Management (Co-branding, Integrated br...
B2B Branding Marketing Product & Brand Management (Co-branding, Integrated br...
 
ON24-SMB-white-paper
ON24-SMB-white-paperON24-SMB-white-paper
ON24-SMB-white-paper
 
How SMBs Can Benefit from Engaging, High-Quality Webinars
How SMBs Can Benefit from Engaging, High-Quality WebinarsHow SMBs Can Benefit from Engaging, High-Quality Webinars
How SMBs Can Benefit from Engaging, High-Quality Webinars
 
PromoVision Media
PromoVision MediaPromoVision Media
PromoVision Media
 
B2B Content Template for Blue Chip Brands in MENA
B2B Content Template for Blue Chip Brands in MENAB2B Content Template for Blue Chip Brands in MENA
B2B Content Template for Blue Chip Brands in MENA
 
SDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem Demir
SDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem DemirSDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem Demir
SDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem Demir
 
Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives
Good, Better, Best: Three Ways to Calculate the ROI of CX InitiativesGood, Better, Best: Three Ways to Calculate the ROI of CX Initiatives
Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives
 
Distressed Property / BMV Lead Generation Funnels for Real Estate Investors a...
Distressed Property / BMV Lead Generation Funnels for Real Estate Investors a...Distressed Property / BMV Lead Generation Funnels for Real Estate Investors a...
Distressed Property / BMV Lead Generation Funnels for Real Estate Investors a...
 
Inbound marketing your competitive advantage-ict_valley
Inbound marketing your competitive advantage-ict_valleyInbound marketing your competitive advantage-ict_valley
Inbound marketing your competitive advantage-ict_valley
 
How to Prepare & Deliver Deal-closing Pitches for Your Startup
How to Prepare & Deliver Deal-closing Pitches for Your StartupHow to Prepare & Deliver Deal-closing Pitches for Your Startup
How to Prepare & Deliver Deal-closing Pitches for Your Startup
 
How to Create a More Customer-Focused Commerce Model
How to Create a More Customer-Focused Commerce ModelHow to Create a More Customer-Focused Commerce Model
How to Create a More Customer-Focused Commerce Model
 
Retail as a service: Using plug-and-play infrastructure to test and learn in ...
Retail as a service: Using plug-and-play infrastructure to test and learn in ...Retail as a service: Using plug-and-play infrastructure to test and learn in ...
Retail as a service: Using plug-and-play infrastructure to test and learn in ...
 
Native Advertising at Scale
Native Advertising at ScaleNative Advertising at Scale
Native Advertising at Scale
 
Has Agile Broken Product Management
Has Agile Broken Product ManagementHas Agile Broken Product Management
Has Agile Broken Product Management
 
Ungagged Vegas November 2015 Presentation - Scaling Up
Ungagged Vegas November 2015 Presentation - Scaling UpUngagged Vegas November 2015 Presentation - Scaling Up
Ungagged Vegas November 2015 Presentation - Scaling Up
 
5 Secrets to Internet Marketing Success
5 Secrets to Internet Marketing Success5 Secrets to Internet Marketing Success
5 Secrets to Internet Marketing Success
 

More from American Association of Advertising Agencies

More from American Association of Advertising Agencies (20)

4A's Transformation 2015_Bgaddis 4 aspresentation_v0
4A's Transformation 2015_Bgaddis 4 aspresentation_v04A's Transformation 2015_Bgaddis 4 aspresentation_v0
4A's Transformation 2015_Bgaddis 4 aspresentation_v0
 
4A's Transformation_ The Advent of Social Video _ Jrezab v4
4A's Transformation_ The Advent of Social Video _ Jrezab v44A's Transformation_ The Advent of Social Video _ Jrezab v4
4A's Transformation_ The Advent of Social Video _ Jrezab v4
 
The Evolution of the Marketing Technologist_Spetry evolution of the marketing...
The Evolution of the Marketing Technologist_Spetry evolution of the marketing...The Evolution of the Marketing Technologist_Spetry evolution of the marketing...
The Evolution of the Marketing Technologist_Spetry evolution of the marketing...
 
4A's Transformation-Mahi deSilva ppt_Mde silva .4as_v5
4A's Transformation-Mahi deSilva ppt_Mde silva .4as_v54A's Transformation-Mahi deSilva ppt_Mde silva .4as_v5
4A's Transformation-Mahi deSilva ppt_Mde silva .4as_v5
 
4A's Transformation_Lori Hiltz
4A's Transformation_Lori Hiltz4A's Transformation_Lori Hiltz
4A's Transformation_Lori Hiltz
 
4A's Measurement Task Force Update_Rgagnon media measurement task force
4A's Measurement Task Force Update_Rgagnon media measurement task force4A's Measurement Task Force Update_Rgagnon media measurement task force
4A's Measurement Task Force Update_Rgagnon media measurement task force
 
Innovations in Measurement and Application of Insights_Abulgrin espn insi...
    Innovations in Measurement and Application of Insights_Abulgrin espn insi...    Innovations in Measurement and Application of Insights_Abulgrin espn insi...
Innovations in Measurement and Application of Insights_Abulgrin espn insi...
 
John Montgomery Opening Remarls, Media Day, 4A's Transformation_Jmontgomery t...
John Montgomery Opening Remarls, Media Day, 4A's Transformation_Jmontgomery t...John Montgomery Opening Remarls, Media Day, 4A's Transformation_Jmontgomery t...
John Montgomery Opening Remarls, Media Day, 4A's Transformation_Jmontgomery t...
 
The Evolution of Publishing_Mbean evolution v1
The Evolution of Publishing_Mbean evolution v1The Evolution of Publishing_Mbean evolution v1
The Evolution of Publishing_Mbean evolution v1
 
Kbrookbanks addressability v1
Kbrookbanks addressability v1Kbrookbanks addressability v1
Kbrookbanks addressability v1
 
Mobile Now_ Jeff Jenkins_Jjenkins mobile v1
Mobile Now_ Jeff Jenkins_Jjenkins mobile v1Mobile Now_ Jeff Jenkins_Jjenkins mobile v1
Mobile Now_ Jeff Jenkins_Jjenkins mobile v1
 
Bridging Content and Commerce_B lerer bridgingcontent
Bridging Content and Commerce_B lerer bridgingcontentBridging Content and Commerce_B lerer bridgingcontent
Bridging Content and Commerce_B lerer bridgingcontent
 
Creating Innovative Brand Experiences_Pinterest_Kknight innovativebrandexperi...
Creating Innovative Brand Experiences_Pinterest_Kknight innovativebrandexperi...Creating Innovative Brand Experiences_Pinterest_Kknight innovativebrandexperi...
Creating Innovative Brand Experiences_Pinterest_Kknight innovativebrandexperi...
 
Presentation_Esukacheva content creation_v1
Presentation_Esukacheva content creation_v1Presentation_Esukacheva content creation_v1
Presentation_Esukacheva content creation_v1
 
4A's Strategy Festival 2014, Jonah Berger, author of Contagious: Why Things C...
4A's Strategy Festival 2014, Jonah Berger, author of Contagious: Why Things C...4A's Strategy Festival 2014, Jonah Berger, author of Contagious: Why Things C...
4A's Strategy Festival 2014, Jonah Berger, author of Contagious: Why Things C...
 
4A's Strategy Festival Keynote Presentation: Exploring Planning's Future, Eli...
4A's Strategy Festival Keynote Presentation: Exploring Planning's Future, Eli...4A's Strategy Festival Keynote Presentation: Exploring Planning's Future, Eli...
4A's Strategy Festival Keynote Presentation: Exploring Planning's Future, Eli...
 
4A's Transformation 2014 - March 17 - Marc deSwaan Arons, CEO, Effective Brands
4A's Transformation 2014 - March 17 - Marc deSwaan Arons, CEO, Effective Brands4A's Transformation 2014 - March 17 - Marc deSwaan Arons, CEO, Effective Brands
4A's Transformation 2014 - March 17 - Marc deSwaan Arons, CEO, Effective Brands
 
4A's Transformation 2014 - March 18 - Richard Gangon
4A's Transformation 2014 - March 18 - Richard Gangon4A's Transformation 2014 - March 18 - Richard Gangon
4A's Transformation 2014 - March 18 - Richard Gangon
 
4A's Transformation 2014 - March 18 - Rosemarie Ryan, co:
4A's Transformation 2014 - March 18 - Rosemarie Ryan, co:4A's Transformation 2014 - March 18 - Rosemarie Ryan, co:
4A's Transformation 2014 - March 18 - Rosemarie Ryan, co:
 
4A's Transformation 2014 - March 18 - Todd Pendleton, Samsung
4A's Transformation 2014 - March 18 - Todd Pendleton, Samsung4A's Transformation 2014 - March 18 - Todd Pendleton, Samsung
4A's Transformation 2014 - March 18 - Todd Pendleton, Samsung
 

Recently uploaded

Recently uploaded (20)

How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf
How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdfHow Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf
How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf
 
Designing for Hardware Accessibility at Comcast
Designing for Hardware Accessibility at ComcastDesigning for Hardware Accessibility at Comcast
Designing for Hardware Accessibility at Comcast
 
Simplified FDO Manufacturing Flow with TPMs _ Liam at Infineon.pdf
Simplified FDO Manufacturing Flow with TPMs _ Liam at Infineon.pdfSimplified FDO Manufacturing Flow with TPMs _ Liam at Infineon.pdf
Simplified FDO Manufacturing Flow with TPMs _ Liam at Infineon.pdf
 
IoT Analytics Company Presentation May 2024
IoT Analytics Company Presentation May 2024IoT Analytics Company Presentation May 2024
IoT Analytics Company Presentation May 2024
 
Free and Effective: Making Flows Publicly Accessible, Yumi Ibrahimzade
Free and Effective: Making Flows Publicly Accessible, Yumi IbrahimzadeFree and Effective: Making Flows Publicly Accessible, Yumi Ibrahimzade
Free and Effective: Making Flows Publicly Accessible, Yumi Ibrahimzade
 
AI revolution and Salesforce, Jiří Karpíšek
AI revolution and Salesforce, Jiří KarpíšekAI revolution and Salesforce, Jiří Karpíšek
AI revolution and Salesforce, Jiří Karpíšek
 
Top 10 Symfony Development Companies 2024
Top 10 Symfony Development Companies 2024Top 10 Symfony Development Companies 2024
Top 10 Symfony Development Companies 2024
 
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdfLinux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
 
Speed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in MinutesSpeed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in Minutes
 
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
 
AI presentation and introduction - Retrieval Augmented Generation RAG 101
AI presentation and introduction - Retrieval Augmented Generation RAG 101AI presentation and introduction - Retrieval Augmented Generation RAG 101
AI presentation and introduction - Retrieval Augmented Generation RAG 101
 
The Metaverse: Are We There Yet?
The  Metaverse:    Are   We  There  Yet?The  Metaverse:    Are   We  There  Yet?
The Metaverse: Are We There Yet?
 
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
 
A Business-Centric Approach to Design System Strategy
A Business-Centric Approach to Design System StrategyA Business-Centric Approach to Design System Strategy
A Business-Centric Approach to Design System Strategy
 
Secure Zero Touch enabled Edge compute with Dell NativeEdge via FDO _ Brad at...
Secure Zero Touch enabled Edge compute with Dell NativeEdge via FDO _ Brad at...Secure Zero Touch enabled Edge compute with Dell NativeEdge via FDO _ Brad at...
Secure Zero Touch enabled Edge compute with Dell NativeEdge via FDO _ Brad at...
 
Google I/O Extended 2024 Warsaw
Google I/O Extended 2024 WarsawGoogle I/O Extended 2024 Warsaw
Google I/O Extended 2024 Warsaw
 
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...
SOQL 201 for Admins & Developers: Slice & Dice Your Org’s Data With Aggregate...
 
Connecting the Dots in Product Design at KAYAK
Connecting the Dots in Product Design at KAYAKConnecting the Dots in Product Design at KAYAK
Connecting the Dots in Product Design at KAYAK
 
IESVE for Early Stage Design and Planning
IESVE for Early Stage Design and PlanningIESVE for Early Stage Design and Planning
IESVE for Early Stage Design and Planning
 
Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
Salesforce Adoption – Metrics, Methods, and Motivation, Antone KomSalesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
 

Bob Lord - Convergence: The Intersection of Media, Creative & Technology - Data Summit

Editor's Notes

  1. When you start approaching briefs this way, you’ll realize that it’s all about providing value to the customer, using existing channels and creating new ones. Keeping that message consistent.
  2. [RAY]We have to start by rejecting the silo, the creative teams cannot work without the data teams.Omnichannel collaboration is critical to keeping the physical experience in sync with onlineSome of our clients are creating data organizations to help span these silos and avoid redundanciesLow prioritization by CXOs, therefore inadequate resources and investmentAgency services and segmentation used for analysis and creative in siloes, rather than for actioning tailored experiencesHow you are organized to use the technology, not the tech itselfWe’re all doing less “digital marketing.” Instead, we’re simply doing marketing in a digital world. This nuance will dictate your organization’s culture and marketing roadmap for the future.