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Maturity
The effective business leader doesn't need to
have his ego stroked all the time; he shares the
credit when things go well and will take
responsibility when things go poorly.
He is willing to take the initiative when
necessary and get his hand dirty. No one needs
to tell him to act or cajole him into doing what
needs to be done. He leads by example.
Accepts responsibility for failures
Shares credit for successes
Willing to get hands dirty
Takes the initiative
Leads by example
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Integrity
She doesn't hide things from her employees;
she is open and honest. She has no hidden
agenda. If she says she will do something, she
does it. She is dependable and reliable.
She can't be bought; she has a high moral code
and will not stoop to shady dealings, no matter
what the incentive might be.
Honest
Dependable / reliable
Transparent / no hidden agenda
Accepts responsibility for failures
Integrity is doing the right thing when no one is
watching.
- C. S. Lewis
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Effective
communication
He is clear and concise with his instructions and
feedback. He practices effective listening,
ensuring that he understands others' messages
to him. He usually talks "with" others, not "to"
them; he shows respect for them as people and
values their feedback.
He is a good writer, a professional presenter
and public speaker. He represents himself and
his company well.
Professional written / oral speech
Good presentation skills
Effective listener
Clear
Expert oral communication
Proficient writing skills
Professional presenter
Effective listener
Clear
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Professionalism
She is logical, cool, calm and collected in the
face of adversity. She is flexible; she rolls with
the punches and continually keeps the larger
picture in mind.
She is optimistic, enthusiastic and easy to be
around. She doesn't scare people off with rants
and tirades.
She doesn't gossip; she doesn't complain about
her superiors, peers or subordinates. She
doesn't finger-point and blame. She focuses on
facts and circumstances to lead the way
forward.
Logical
Flexible
Calm / confident
Optimistic / enthusiastic
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Knowledge
He is an expert in his industry, knows the
technology and legal issues associated with his
company. He is someone others can go to for
help; he is a terrific and accurate source of
information, and he freely dispenses that
information for the benefit of others in the
organization.
About the industry
About technology
About legal issues
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Trust
She listens to the advice and suggestions of
others and she delegates, trusts and
collaborates with her co-workers and
employees. She believes in her employees'
ability to do their job and trusts that those jobs
are done well and correctly.
And, when they are not, she provides the right
feedback, in the right tone and with clear
direction so any problems do not recur.
About the industry
About technology
About legal issues
Listener
Delegator
Collaborator
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Team leader
She fosters an atmosphere where co-workers
and subordinates are satisfied, motivated and
happy. She leads by example; people strive to
emulate her. She freely gives credit where
credit is due and, likewise, holds her team
members to their word; she ensures they
remain accountable for their actions and
performance.
When failures happen, she is the first to analyze
the situation and make the necessary
corrections. If those corrections involve
counseling a team member, she does so clearly,
professionally and without anger or malice.
About the industry
About technology
About legal issues
Fosters atmosphere where
employees are satisfied / motivated
Holds people accountable for their
actions / performance
Gives credit when due
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Page 9
Humanity
She is more than a boss; she is a coach and a
mentor. She respects and values others and
they, in turn, respect and value her. This comes
from openness, sensitivity and thoughtfulness,
as well as emotional intelligence, compassion
and professionalism.
About the industry
About technology
About legal issues
Coach / mentor
Intuition / sensitivity
Respect / value others
Open / share information
Compassion / emotional intelligence
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Organized
His schedule is not a secret; he makes his
availability known. He ensures his team
members understand when their tasks need to
be accomplished. He also ensures they have the
tools to accomplish those tasks.
He operates within the confines of his budget,
and he acknowledges and respects the chain of
command.
Cash flow/ financial management
Structure / respects
chain of command
Scheduling
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