Enterprise Excellence: The Future of Quality

The Future of Quality Reflections on Value, Quality Management, Excellence & Sustainability Presented to: Illiana Chapter, ASQ By: David K. Watkins Omnex, Inc.

From Whence Came We ,[object Object],[object Object],[object Object],[object Object],[object Object],*Lyth, “Quality Engineering—Then and Now”, Quality Engineering Vol. 17. Copyright 2008 Omnex. All Rights Reserved.

Whither To? Evolution? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2008 Omnex. All Rights Reserved. *Sower & Fair: “There Is More to Quality Than Continuous Improvement: Listening to Plato.” QM Journal, Vol. 12, No. 1

[object Object],[object Object],[object Object],[object Object],Value & Sustainability Copyright 2008 Omnex. All Rights Reserved. Any Expenditure of resources that does not generate value produces a net loss and impaired sustainability.

Standards Based BMS ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2008 Omnex. All Rights Reserved. *e.g., Quality, cost, timeliness, health/safety, environment, societal impact, etc.

Enterprise Excellence “ In Concert” (A Slight Digression)

Human Resources: The Players ,[object Object],[object Object],Copyright 2008 Omnex. All Rights Reserved. “ Nope—can’t have the first violinist today. I need him to complete a report for the String Section.”

[object Object],[object Object],[object Object],[object Object],Leadership BOS: The Conductor Copyright 2008 Omnex. All Rights Reserved. Picture Leonard Bernstein running around to each musician, telling them what to play and when to play it, and calling meetings all the time to check that they’re doing it!

The Role of Quality: BOS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2008 Omnex. All Rights Reserved. “ Knowledge Enables” – MacGyver.

The Role of Quality: BMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2008 Omnex. All Rights Reserved.

The Role of Quality: New Product Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2008 Omnex. All Rights Reserved.

Quality & Quantitative Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2008 Omnex. All Rights Reserved. If you can’t define it, you can’t measure it; If you can’t measure it, you can’t understand it; If you can’t understand it, you can’t control it; If you can’t control it, you are at the mercy of chance.

The Quality Culture “The Discipline of Problem Solving” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright 2008 Omnex. All Rights Reserved. “ No Problem!” is a Problem!

The Continual Improvement Process Copyright 2008 Omnex. All Rights Reserved. PDSA SDSA Process Step Description P 1 Form Team P 2 Describe the Problem 3 Implement and Verify Containment Actions P 4 Find and Verify Root Cause PD 5 Select Permanent Corrective Actions DS 6 Implement Permanent Corrective Actions A SDSA 7 Prevent System Problems SDSA 8 Congratulate the Team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enterprise Excellence: The Future of Quality

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