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Andragogic Strategies
Teaching Multiple Student Generations in One
Classroom
Eugene Kaufman
Lead Faculty, Area Chair, Faculty Mentor
University of Phoenix
@ACBSPAccredited #ACBSP2015
Let’s get started!
If you are a
Baby Boomer
Please take out your
notebook and pen
If you are a
Gen X’er
Please turn on your
tablet or laptop, and
open the note taking
app
If you are a
Millennial
You probably came
with just your iPhone,
so borrow some paper
and a pen from a Baby
Boomer.
(They probably
brought extra for you,
just in case!)
@ACBSPAccredited #ACBSP2015
Defining the generations
Baby Boomers:
1940 to 1964
Generation X:
1965 to 1979
Millennials:
1980 to 2004
Alpha:
2005 to 2030
@ACBSPAccredited #ACBSP2015
Judging the generations
In 30 seconds, describe
the following generation
using single words:
• Baby Boomers
(1940 to 1964)
@ACBSPAccredited #ACBSP2015
Baby Boomers
Old Pushy
Unforgiving
Knowledgeable
Stingy
Kind
Sweet
Trusting
Trustworthy
Needy
Uneducated
Overly-reliant
Stiff
Stuck-up
Wealthy
Loving
Self-indulging
Untrustworthy
Obsolete
Righteous
Uncaring
Quiet
Pretentious
Technophobes
Loyal
Conservatives
@ACBSPAccredited #ACBSP2015
Judging the generations
In 30 seconds, describe
the following generation
using single words:
• Generation X
(1965 to 1979)
@ACBSPAccredited #ACBSP2015
Generation X
Lone-wolves
Determined
Loners
Money-hungryAggressive
Overreaching
Overbearing
High-achieversDemanding
Tactless
Ruthless
Educated
Demanding
Overconfident
Liberal
WhinyRespectful
Family-oriented
Prozac-happy
Techno-savvy
Smart
Self-caring
Rich
Poor
@ACBSPAccredited #ACBSP2015
Judging the generations
In 30 seconds, describe
the following generation
using single words:
• Millennials
(1980 to 2004)
@ACBSPAccredited #ACBSP2015
Millennials
Lost Techno-junkies
Incapable
Ultra-educated
Smart
Community
Twitter
Facebook
Social
Privacy
Unsocial
Scared
Spoiled
No-backboned
Conscientious
Lazy
Unproven
Un-driven
Disloyal
Untrustworthy
Young
Untested
Liberal
Caring
Tree-huggers
@ACBSPAccredited #ACBSP2015
What makes a generation?
@ACBSPAccredited #ACBSP2015
Introducing… the Baby Boomer
Students
• End of Great Depression
• WWII
• Rise of USSR
• Cuban Missile Crisis
• March on Washington
• President Kennedy assassinated
Major
historical
events
(1940-
1964)
@ACBSPAccredited #ACBSP2015
Generational Values
Don’t trust authority (especially Uncle Sam!)
Equal rights means undoing the social wrongs
Overcome difficulties by being an optimist
Work hard and be responsible
Help (only) those who wish to help themselves
@ACBSPAccredited #ACBSP2015
In the Classroom
Work Ethics
• Driven
• Hard working
Technology
• Learned
Authority
• To be tested, then
respected
Entitlement comes with
• Experience
Key to workplace success
• Visibility
Work/Life Balance
• Work priority
Fun fact: Over 2 million Baby Boomers went back to college between
1997 and 2006, an increase of 20% (US News & World Report, 2007)
• Long hours, if
needed
• Loyalty to team
• Hard work is
paramount to
successful life
• Respect
• Contribution
• Ability to shine
• Overcoming
challenges
Values
•Career can
be an
exciting
adventure
•Career leads
to fulfilling
retirement
Work after
graduation
as a
function of
life
In the Classroom
Introducing… the Generation X
Student
• Los Angeles (Watts) riots
• Vietnam War
• Mom goes to work
• Dual income families
• Latchkey kids
• Divorce rate explosion
• Single parent explosion
• Hard-drug use explosion
• End of Cold War
Major
social
events
(1965
-
1979)
@ACBSPAccredited #ACBSP2015
Generational Values
Education is key to success
High job expectations
Loyalty to people, not organizations
Control over all elements of life
Ignore leaders
Self-reliance, high ethical standards
Cynicism
Self-starters / Independent
Suspicious of Baby Boomers
Work
Ethics
Work
smart,
not hard
Technology Literate
Authority
To be
always
tested
Entitlement
comes with:
Merit
Workplace
success
depends on:
Productivity
Work/Life
Balance
Vital (work
to live)
Fun fact: Students age 35 or older represented 17.9% of college
graduates in 2011 (US Census Bureau, 2013)
In the Classroom
@ACBSPAccredited #ACBSP2015
Values Work/life
balance
Self reliance
Structure
Project
orientation
Outcome over
process
Flexibility
Competence
above all
Workaftergraduation
asafunctionoflife
Just a job
A challenge
Something that
needs to be
done in order to
enjoy important
things in life
In the Classroom
Introducing… the Millennial
Students
• MTV
• PC goes mainstream
• Internet goes mainstream
• 9/11, school shootings
• Children of divorce or single
parents
• Facebook and social media
• iPhone and the ultra-connectivity
• First children with schedules and
daycare
• Road towards the Great Recession
Major
social
events
(1980
-
2004)
@ACBSPAccredited #ACBSP2015
Generational Values
Work/life/social balance
Civic duty to the human race
High moral values
Tolerance
Education as key to self awareness
Sociability
Confident and optimistic
Spiritual
Globalism
Work
Ethics
Entrepreneurial
and
multitasking
Technology Total
integration
Authority Source for
guidance
Fun fact: 34.7% of Millennials have graduated college (US Census
Bureau, 2013).
In the Classroom
Entitlement
comes with:
Contribution
to the core
Workplace
success
depends on:
Contribution
value
Work/Life
Balance
Natural
Fun fact: Millennials represent 33% of the workforce (Gallup, 2013).
In the Classroom
Values
Self confidence
Flexibility in all
aspects of work
Tolerance
Diversity of
ideas
Experimentation
Collaboration
Training and
growth
Mentors
Family over
work
Work after
graduation as a
function of life
What you do
between
your days off
What you do
to pay the
bills
In the Classroom
Faculty Classroom Management Style
Baby Boomers
 Lead through
consensus
 Don’t like
being
challenged
 Authority
matters
Generation X
 Lead through
knowledge
 Challenge me
and be ready
to be
challenged
 Everyone is
equal; I just
happen to
know more
Millennials
 Lead through
ability
 All that I know
will be used to
mentor others
 We are
friends, not
adversaries
@ACBSPAccredited #ACBSP2015
Student Subordination Style
Baby Boomers
 Respect me
 Don’t
criticize me
 Recognize
my skill and
hard work
 Don’t like
change
Generation X
 Respect what
I do
 Correct me
 Reward my
skill and
hard work
 Change is
good
Millennials
 Respect who I
want to be
 Mentor me
 Support my
skill and hard
work
 Change is the
natural state
@ACBSPAccredited #ACBSP2015
Student Collaboration Style
Baby Boomers
 Teamwork
 Follow
directions
 Leaders lead
and followers
follow
 Individuals
make the
team work
Generation X
 Individuals
working
together
 Directions are
suggestions
 Leaders are the
followers
 Teams work
best when
everyone works
independently
Millennials
 Collaboration
 Want
continuous
feedback
 Leaders are
there to
inspire
 Individualism
destroys team
success
@ACBSPAccredited #ACBSP2015
Basic Principles of Andragogy
Need to
know
Predefined
self-
concept
Prior
experience
Limitations
to learning
Knowledge
must be
relevant
Motivation
is external
@ACBSPAccredited #ACBSP2015
Andragogic Strategies for
Administrators
Train faculty to have “generational
awareness”
Have faculty self-assess their own
Classroom Management Style
During faculty meetings, have roundtable
discussions on how to deal with multi-
generations of students in one classroom
Make sure course assignments are
relevant to all generations of student
@ACBSPAccredited #ACBSP2015
Andragogic Strategies for Faculty
Avoid assignments that rely more on
being able to use a particular technology
than being able to do the assignment
After establishing student teams, play the
Team Member Expectations Game
Make your students aware of the benefits
of being part of a multigenerational
and/or multicultural team
If possible, require every member of the
student team be a leader for a
week/assignment
@ACBSPAccredited #ACBSP2015
Questions?
* References emailed available upon request
@ACBSPAccredited #ACBSP2015
If you would like to reach me…
https://www.linkedin.com/pub/eugene-kaufman/4/6b2/483

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