ARC's Bob Mick's Workshop at the 2009 ARC Industry Forum in Orlando, FL. Workshop Server Virtualization In Manufacturing Operations. Workshop Objectives: To demonstrate end user (owner operator) commitment to virtualization, Identify use cases, issues and solution with deployment in Manufacturing Operations, Solicit supplier support, Collect ideas for removing obstacles. How Can Server Virtualization Technology Help? Costs, Reliability, Operations & Maintenance

1. WorkshopWorkshopWorkshop
Server Virtualization In
Manufacturing Operations
Workshop
Server Virtualization In
Manufacturing OperationsManufacturing OperationsManufacturing Operations
Bob Mick
VP Emerging Technologies
ARC Advisory Group
bmick@arcweb combmick@arcweb.com

2. Virtualization Workshop
Objectives
Virtualization Workshop
Objectives
To demonstrate end user (owner operator)
commitment to virtualization
Identify use cases, issues and solution
• with deployment in Manufacturing Operations
Solicit supplier supportSo c t supp e suppo t
• Now or later
Collect ideas for removing obstacles
2© ARC Advisory Group
“Virtualization is Going to Happen”

3. Monday’s Virtualization Workshop
Practices and Experiences in Manufacturing Operations
Monday’s Virtualization Workshop
Practices and Experiences in Manufacturing Operations
Item Topic Speaker ~Time
1:00pm
Opening
Virtualization Overview
Bob Mick
ARC
10 min
Microsoft Virtualization Sam Youness
15 min
Overview and Experiences Microsoft
15 min
VMware Virtualization
Overview and Experiences
Curtis Pope
VMware
15 min
1:40pm
Manufacturing Operations Use Cases,
Experiences, Issues and Solution Paths
Guided
Discussion
45 min
Ideas for
Open Discussion and Prioritization of
Desirable Industry Actions
Ideas for
Removing
Obstacles
15 min
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4. Why Virtualization Now?Why Virtualization Now?
Note: Factors other than those shown existed.

5. The Case For Server Virtualization in Operations
Virtualization is not New. Why Now For Operations?
The Case For Server Virtualization in Operations
Virtualization is not New. Why Now For Operations?
Proven Value
• IBM revitalized their Mainframe Business using Virtualization
• Virtualization Broadens and Corporate IT experiences the Value
• Systems in Manufacturing Operations are proliferating
Proven Productso e oducts
• VMware – Very mature products
• Microsoft – Technology Important to Operations
• Many other Products and Partnerships• Many other Products and Partnerships
Why not use Virtualization in Operations?
• Install a new set of servers with each new application?
R l t t ti f t t ?• Replacement computers are many times faster – waste?
• Legacy software value - Run legacy software on new hardware
• Better management, Backup, Back-out, Reliability …
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Virtualization Goes Well Beyond Virtual Servers
… Storage, Grid, Assets …

6. How Can Server Virtualization Technology Help?
Costs, Reliability, Operations & Maintenance
How Can Server Virtualization Technology Help?
Costs, Reliability, Operations & Maintenance
Decrease costs
• Less hardware – and still run diverse OS and application versionsLess hardware and still run diverse OS and application versions
• Less: Space, Energy, Maintenance,
Increase reliability
Less to hardware fail• Less to hardware fail
• Even then, recover easily by redeploying virtual server
• Isolate mission critical components (create more Virtual Servers)
N ff d b f i i i i l• Not affected by restart of non-mission critical
Operations & Maintenance
• More effective updates, patching and testing
• Restore test environments and configurations quickly
• Update, patch and test copies
• Place online when confident – restore original quickly
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g q y

7. General Virtualization Architecture
Tools For Creating Multiple Servers on One Physical Server
General Virtualization Architecture
Tools For Creating Multiple Servers on One Physical Server
Isolated
Create, Monitor, Manage
Virtual Servers
mentA
mentB
mentC
Each Virtual
Environment
s
Secure
Confidential
Manageable
…
Environm
Environm
Environm
May Contain:
•Application files
•Application software
•Operating system
i
nUtilities
VirtualE
VirtualE
VirtualE
•Device access
ualizatio
Computing Hardware
Virtualization Software - Hypervisor
Virt
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8. General Elements of Server Virtualization
Architectures and Details Vary
General Elements of Server Virtualization
Architectures and Details Vary
Virtualization Utilities
• Tools to create, copy, move and
A
B
C
Create, Monitor, Manage
Virtual Servers
Tools to create, copy, move and
monitor virtual environments
Hypervisor
• Thin layer that operates
EnvironmentA
EnvironmentB
EnvironmentC
Each Virtual
Environment
May Contain:
•Application files
•Application software
•Operating system
nUtilities
• Thin layer that operates
multiple environments
Computing Hardware
• Recent additions to processors Virtualization Software - Hypervisor
VirtualE
VirtualE
VirtualE
p g y
•Device access
Virtualization
• Recent additions to processors
by Intel and AMD) directly
support virtualization
Hypervisor also know as …
Computing Hardware
yp
V
• VMM
• Virtual Machine Monitor
• Virtual Machine Manager
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9. Virtual Operating Model - Architecture
Changes the Hardware/Application Relationship
Virtual Operating Model - Architecture
Changes the Hardware/Application Relationship
Network
i li i f
Virtual
Servers
Virtualization Software
Hardware
Hardware
Servers
Network
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10. Virtualization SuppliersVirtualization Suppliers

11. Sample Suppliers of Virtualization
Widely Deployed – Different Needs, Strategies, Benefits
Sample Suppliers of Virtualization
Widely Deployed – Different Needs, Strategies, Benefits
Hardware
IBM
VMware Cisco
Xensource
Windows?
Linux?
RTOS?
Requirements?
Virtualization
Software
HP
Virtual Iron
TenAs s
Tools?
Single OS Version?
Multiple Versions?
Microsoft
SunSWsoft
Oracle
TenAsys
(RealTime)
Monitoring?
Management?
Type Of Virtualization?
Scheduling?
Hardware Mgmt?
Plus Many Suppliers of
Hardware Mgmt?
Performance?
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Plus Many Suppliers of
Tools, Monitoring, Deployment Methods …

12. Common Issues and Questions
Need Application Suppliers to Help With Solutions
Common Issues and Questions
Need Application Suppliers to Help With Solutions
Licensing
• Not originally defined with Virtualization in mindNot originally defined with Virtualization in mind
• Operating system, Applications …
Applications licensing protection devices
What happens with multiple virtual environments on one• What happens with multiple virtual environments on one
hardware server?
Supplier Support
O ti S t• Operating System
• Applications
• Device Drivers
Corporate Standardization
• Selection: How many virtualization suppliers do you need?
• Roll out strategies?
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• Management practices, Security … need to be addressed

13. Conclusions
Virtualization is Sustainable
Conclusions
Virtualization is Sustainable
Value has been
… demonstrated
Network
End users have
… committed
Virtualization suppliers are
Virtualization Software
Virtualization suppliers are
… ready
Application suppliers are
starting to commit
Network
… starting to commit
Needs
• Beneficial use cases for Manufacturing Operations
• Development of practices for Operations
• Community to identify and sort out issues
13© ARC Advisory Group
Server Virtualization In Operations is Happening

14. Microsoft Virtualization Overview
Sam Youness, Microsoft Architect
Microsoft Virtualization Overview
Sam Youness, Microsoft Architect

15. VMware Virtualization Overview
Curtis Pope, VMware Senior Engineer
VMware Virtualization Overview
Curtis Pope, VMware Senior Engineer

16. Workshop Open Discussion
User Panel
Everyone Participate
Workshop Open Discussion
User Panel
Everyone ParticipateEveryone ParticipateEveryone Participate

17. Participants
This is an Open Forum on Server Virtualization
Participants
This is an Open Forum on Server Virtualization
Panel
• Whit McConnell, ExxonMobile *
* DISCLAIMER
Opinions are of the
Whit McConnell, ExxonMobile
• Bob MacDonald & Rob Aleska, Procter & Gamble *
• Sam Youness, Microsoft
• Curtis Pope VMware
individuals - not
company positions.
• Curtis Pope, VMware
Other Suppliers
• … Tell us who is here – Company Names
End users, Owner Operators …
… Tell us who is here - Company Names
Others?
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18. Format
Find a Point to Contribute
Format
Find a Point to Contribute
Use a series of questions to guide us
Questions for everyoneQuestions for everyone
• Panel – other end user participants join
• Panel - virtualization software suppliers
Application suppliers in the audience• Application suppliers in the audience
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Share – Learn - Enjoy!

19. Drivers for Server Virtualization
In Operations
Drivers for Server Virtualization
In Operations
What is driving the adoption of virtualization in
operations?p
Examples:
• Cost of hardware?
• Maintenance?Maintenance?
• Floor space?
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Let’s get started!

20. Server Virtualization in Operations
Manufacturing, Utilities …
Server Virtualization in Operations
Manufacturing, Utilities …
Operations specific use cases and their benefits
What are your experiences and expectations?What are your experiences and expectations?
Panel?
Other users?
Suppliers?
Examples:
• Legacy systems
• Space energy• Space, energy
• Disaster Recovery
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Any preliminary or anticipate quantitative returns?

21. Organization
Operations, IT, Engineering
Organization
Operations, IT, Engineering
What role is IT playing?
Examples:
• Driving adoptiong p
• Selecting suppliers
• Helping
• ??
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Is it collaborative?

22. Is Virtualization Helping Suppliers?
Internally
Is Virtualization Helping Suppliers?
Internally
How is virtualization being used by suppliers
internally?y
What are your experiences and expectations?
Q i k P llQuick Poll:
Suppliers using virtualization internally?
Examples:
• Development
• Testing
• Training
• Support
• ?
22© ARC Advisory Group
Any users know about suppliers who are not here?

23. Effect on Operations People
Another Technology to Learn and Keep Up With?
Effect on Operations People
Another Technology to Learn and Keep Up With?
Will virtualization create a support problem for people
in operations?p
E lExamples:
• Something else to monitor?
• Better tools for monitoring?
• Another vendor to work with?
23© ARC Advisory Group
Who is actually moving the applications?

24. Inhibitors to Deploying Virtualization
A New Application Environment
Inhibitors to Deploying Virtualization
A New Application Environment
What are some of the vendor support issues?
Suppliers:
Would you be willing to take no
exception and continue to provide
support to customers who wish to
Examples
• Official support position?
support to customers who wish to
install your applications on virtual
machines?
Would you provide basicpp p
• Specific virtualization
software?
• Legacy software?
Would you provide basic
implementation guidance such as
recommendations on number of
virtual CPUs and memory allocation
for virtual machines hosting yourg y
• Adequate knowledge
of virtualization software?
for virtual machines hosting your
applications?
Would you consider delivering your
application as a pre-built virtual
24© ARC Advisory Group
application as a pre built virtual
machine?

25. Inhibitors to Deploying Virtualization
Hardware – Software – Use Pattern Relationship
Inhibitors to Deploying Virtualization
Hardware – Software – Use Pattern Relationship
What are some of the licensing issues?
Examples:
• “… per computer”p p
• “… per processor”
• “… per user”
Suppliers:Suppliers:
Will you consider changing licensing
enforcement to something more
compatible with virtual environments
(e g no dongles)?
25© ARC Advisory Group
(e.g. no dongles)?

26. Inhibitors to Deploying Virtualization
In Manufacturing Operation
Inhibitors to Deploying Virtualization
In Manufacturing Operation
What are some of the other issues encountered?
Examples:
• Virtualization vendor selection?
• Windows or Linux host?
• Redundancy … reliability
• Aligning office and plant virtualization efforts?
26© ARC Advisory Group
Is there a need for developing “Best Practices?

27. To Microsoft & VMware
Are the Needs of Manufacturing Operations Unique?
To Microsoft & VMware
Are the Needs of Manufacturing Operations Unique?
Smaller implementations of virtualization (e.g. small
manufacturing control rooms) do not warrant expensive SAN
infrastructures. Local storage solutions make more sense in
these cases. Will your software continue to support local
storage implementation in the long term?
Drivers to adopt virtualization in manufacturing environments
include reduction of technical "churn" of hardware, operating
system and software applications. While virtualization easessystem and software applications. While virtualization eases
some of this, it also adds to it. Would you consider extending
base hypervisor support (e.g. security and critical patches) so
that a hypervisor version has at least the same useful life as
th d l i h d ?the underlying hardware?
27© ARC Advisory Group
What Can You Do to Help?

28. Wrap Up
Have We Missed Anything You Think is Important?
Wrap Up
Have We Missed Anything You Think is Important?
Are end uses here today in agreement in the level of
support we expect from application suppliers?pp p pp pp
• Would it make sense to define this as a group to encourage
consistency?
What kind of licensing model would work best for endWhat kind of licensing model would work best for end
users --- and for suppliers?
What would we like to have from the VirtualizationWhat would we like to have from the Virtualization
suppliers
• Is operations sufficiently different to require something special?
What would you like to see next from ARC?
28© ARC Advisory Group
Is there a need for developing “Best Practices?

29. For comments and questions please email bmick@arcweb com
Thank You.Thank You.
For comments and questions, please email bmick@arcweb.com
For information about ARC’s upcoming events, please visit our
web site at www.arcweb.com.
29© ARC Advisory Group