3. Intelligent Call Center Solutions are software solutions that simplify, streamline, and enhance the ACD capabilities of the SIP-enabled Asterisk switch for Call Center Agent Desktops. What Are Intelligent Call Center Solutions?
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5. The AMTELCO Intelligent Soft Agent is a software-based solution that adds a Soft Call Center Agent Desktop, Scripting, and Applications to the SIP-enabled Asterisk switch. Call Center Solutions - Intelligent Soft Agent
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7. Amtelco-SetDNID Macro [ macro-Amtelco-SetDNID ] ; This macro will set a custom SIP header to transfer incoming DNIS to Amtelco 1Call Agent ; For this function to be successful, the Amtelco-PrepareDNID macro has to be called on an ; incoming call. ; All this is necessary because the DNIS received from telco gets lost after call is queued and ; transferred to an agent. exten => s,1,Verbose(1|Amtelco Set DNID) exten => s,n,SIPAddHeader(X-Amtelco-DNID:${AMTELCO_DNID}) Amtelco-PrepareDNID Macro [macro-Amtelco-PrepareDNID] ; ARG1 == DNIS, which will most likely be the ${EXTEN} from calling context this macro must be ; called on an incoming call. This macro will copy the incoming DNIS to a channel variable so it will ; be available later for screen-pop. This macro will most likely be paired with the Amtelco-SetDNID, ; which will set appropriate custom SIP header. exten => s,1,Verbose(1|Amtelco Prepare DNID) exten => s,n,Set(__AMTELCO_DNID=${ARG1}) Call Center Solutions - Asterisk Setup Macros