C3.ai had an interesting problem, as they needed a developer portal to host documentation that that was sourced from a very complex documentation set: Some of the documentation existed as markdown docs Guides were composites of several markdown docs but the majority of the reference documentation is generated from the code itself. We generated thousands of reference docs for various versions of this platform. Additionally, the developer portal needed to interface with their external community forum. And it needed to be delivered very quickly: the project started in mid-October, 2019, and was delivered in time for C3.ai’s Transform conference, an annual customer event held in February, 2020. This talk shares the journey of the portal with challenges and milestones.

2. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE2
• A Platform as a Service
• A Data Integration Platform
• A Rapid AI and Application Development Platform
• A Massively Scalable Distributed Processing Platform

3. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE3
A Software Suite for Digital
Enterprise Transformation

4. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE4
Elastic Cloud
Computing

5. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE5
Big
Data

6. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Internet
of Things
6

7. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE7
AI / Machine
Learning

8. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE8
Digital
Transformation
Internet
of Things
Elastic Cloud
Computing
Big Data
Learning
AI / Machine

9. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE9

10. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE10

11. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE11

12. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3 AI Suite for Digital Transformation
RDBMS
Key Value
Store
NoSQL
Storage HDFS
Cloud Object
Storage
File
Systems
Distributed
File System
Data Persistence
Expressions
Source
Transform
Canonical
IoT
Connectors, Extensions
Queue
Map
ReduceBatch Stream
Continuous Analytics Processing
ML
Pipeline
Ex
Machina
Machine Learning Framework and Services
Micro
Strategy
Alteryx Domo
Qlik
Tableau
UI and Data Visualization Tools
React
Angular
JS
UI Frameworks
R Studio
EclipseJupyter
Application Development Tools
Salesforce
IBM Maximo
OSI PI
AWS IoT
Amazon
Kinesis
SAP Hana
Azure
Data Lake
GE
Weather
Commodity
Data
Data Integration
Oracle
DataIn
Insights&ActionOut
C3.ai DevOps
Studio
C3.ai Data
Studio
C3.ai Applications
Studio
C3.ai Integrated Development Studio (IDS)
C3.ai ML
Studio
Extensible Data
Models
Predictive
Maintenance
Cross-Industry
Foundation
Inventory
Supply Chain
CRM
Energy
Management
Aerospace
Manufacturing
Telco
Utilities
Oil and Gas
Fraud
Access
Control
Authentication
Roles &
Responsibilities
Users
Auto Scaling
APIs
Time
Series
Logging
Multitenancy
Monitoring
Encryption
Deployment
Auditing Scheduler
Systems
Management
Profiling
Platform Management Services
Analytics
13

13. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
#1 in Analytics and Data
#1 in Platform Differentiation
#1 in Security
#1 in Connect Functions
#1 in Partner Strategy
#1 in Strength of Market Offering
Industrial IoT Software Platforms
Q4 2019
The Forrester Wave
14

14. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Source: Omdia Decision Matrix: Selecting an Enterprise ML Development Platform, 2020–21
Leader in Enterprise ML
Development Platform
OMDIA
#1 Ranked Technology
15

15. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai Applications
Manufacturing | Oil and Gas | Utilities | Aerospace & Defense | Intelligence
16

16. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai Reliability
System of systems
Prioritize investigation of risks
at the systems level
System health visibility
Anomaly detection
Failure mode identification
17

17. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai Inventory
Optimization
Optimization by Confidence Level
Real-Time Recommendations
Scenario Generation and Analysis
Bill of Materials Impact Analysis
Parts Benchmarking
18

18. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai New
Technology Stack
19

19. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai New
Technology Stack
20

20. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
AWS IoT Events
AWS Lambda
Azure Data Lake
HDInsight
Azure Data Catalog
Azure Data Explorer
AWS Lake Formation
Amazon Firehose
Azure ML
Amazon RDS
Azure Event Hubs
AWS IoT
Search
Azure Blob
Azure Data Lake
SQL Data
Warehouse
IBM MQ
Amazon CloudFront
Amazon CloudWatch
AWS CloudTrail
Azure Data Factory
Amazon SQS
Amazon S3
Amazon Kinesis
AWS CloudFormation
Amazon API Gateway
Amazon DynamoDB Amazon Aurora
Elastic Load Balancing
Amazon SNS
Azure Analysis Services
Amazon SageMaker
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
??
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
Stream Analytics
AI Software Cluster
21

21. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Amazon SageMaker
22

22. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
AWS IoT Events
AWS Lambda
Azure Data Lake
HDInsight
Azure Data Catalog
Azure Data Explorer
AWS Lake Formation
Amazon Firehose
Azure ML
Amazon RDS
Azure Event Hubs
AWS IoT
Search
Azure Blob
Azure Data Lake
SQL Data
Warehouse
IBM MQ
Amazon CloudFront
Amazon CloudWatch
AWS CloudTrail
Azure Data Factory
Amazon SQS
Amazon S3
Amazon Kinesis
AWS CloudFormation
Amazon API Gateway
Amazon DynamoDB Amazon Aurora
Elastic Load Balancing
Amazon SNS
Azure Analysis Services
Amazon SageMaker
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
??
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
Stream Analytics
AI Software Cluster
23

23. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
AI Software StackDataIn
Insights&ActionOut
Data Integration Batch Processing
Stream Processing
Non Relational DatabaseRelational Database
NoSQl Storage
Application Development Tools
UI and Data Visualization Tools
Data Exploration Tools
Hadoop Storage Cloud Object Storage
Machine Learning Framework and Services
APIs, Enterprise Application InfrastructureData Connectors, Platform Management, Security
Platform Infrastructure
24

24. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
AWS IoT Events
AWS Lambda
Azure Data Lake
HDInsight
Azure Data Catalog
Azure Data Explorer
AWS Lake Formation
Amazon Firehose
Azure ML
Amazon RDS
Azure Event Hubs
AWS IoT
Search
Azure Blob
Azure Data Lake
SQL Data
Warehouse
IBM MQ
Amazon CloudFront
Amazon CloudWatch
AWS CloudTrail
Azure Data Factory
Amazon SQS
Amazon S3
Amazon Kinesis
AWS CloudFormation
Amazon API Gateway
Amazon DynamoDB Amazon Aurora
Elastic Load Balancing
Amazon SNS
Azure Analysis Services
Amazon SageMaker
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
??
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
Stream Analytics
AI Software Cluster
25

25. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Platform Infrastructure
AI Software StackDataIn
Insights&ActionOut
Data Integration Batch Processing
Stream Processing
Non Relational DatabaseRelational Database
NoSQL Storage
Application Development Tools
UI and Data Visualization Tools
Data Exploration Tools
Hadoop Storage Cloud Object Storage
Machine Learning Framework and Services
AWS IoT Events
AWS LambdaAmazon S3
Azure
Data Lake
HDInsight
SQL Data
Warehouse
Azure Data Factory
Azure Data Catalog
Azure Data Explorer
Amazon Aurora
Amazon Firehose
Amazon CloudFront
Amazon API Gateway
Amazon SNS
Azure ML?
Amazon RDS
Azure Event Hubs
AWS IoT
Search
AWS Lake Formation
Amazon CloudWatch
AWS CloudTrail
Trusted Advisor
Azure Blob
IBM MQ
Amazon SQS
Amazon Kinesis
AWS CloudFormation
Amazon DynamoDB
Amazon DynamoDBAmazon DynamoDB
Elastic Load Balancing
Amazon SageMaker
Azure Analysis Services
Stream
Analytics
APIs, Enterprise Application InfrastructureData Connectors, Platform Management, Security
26

26. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
IBM MQ
Amazon RDS
SQL Data
Warehouse
AI Software Stack Batch Processing
Stream Processing
Relational Database
NoSQL Storage
UI and Data
Visualization Tools
Data Exploration Tools
Cloud Object Storage
Machine Learning
Framework and
Services
AWS IoT Events
AWS Lambda
Amazon S3
Azure
Data Lake
HDInsight
Stream Analytics
Azure Data Factory Azure Data Catalog Azure Data Explorer
Amazon Aurora
Amazon Firehose
Amazon CloudFront
Amazon API Gateway
Amazon SNS
Azure Event Hubs
AWS IoT
Search?
AWS Lake Formation
Amazon CloudWatch
AWS CloudTrail
Trusted Advisor
Azure Blob
Amazon Kinesis
AWS CloudFormation
Amazon DynamoDB
Amazon DynamoDB
Amazon DynamoDB
Elastic Load Balancing
Amazon SageMaker
Azure Analysis Services
Data Integration
Amazon SQS
Azure ML?
APIs,
Enterprise Application
Infrastructure
Data Connectors,
Application Development Tools
Hadoop Storage
Non Relational Database
Platform Management
Services
27

27. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3 AI Suite for Digital Transformation
RDBMS
Key Value
Store
NoSQL
Storage HDFS
Cloud Object
Storage
File
Systems
Distributed
File System
Data Persistence
Expressions
Source
Transform
Canonical
IoT
Connectors, Extensions
Queue
Map
ReduceBatch Stream
Continuous Analytics Processing
ML
Pipeline
Ex
Machina
Machine Learning Framework and Services
Micro
Strategy
Alteryx Domo
Qlik
Tableau
UI and Data Visualization Tools
React
Angular
JS
UI Frameworks
R Studio
EclipseJupyter
Application Development Tools
Salesforce
IBM Maximo
OSI PI
AWS IoT
Amazon
Kinesis
SAP Hana
Azure
Data Lake
GE
Weather
Commodity
Data
Data Integration
Oracle
DataIn
Insights&ActionOut
C3.ai DevOps
Studio
C3.ai Data
Studio
C3.ai Applications
Studio
C3.ai Integrated Development Studio (IDS)
C3.ai ML
Studio
Extensible Data
Models
Predictive
Maintenance
Cross-Industry
Foundation
Inventory
Supply Chain
CRM
Energy
Management
Aerospace
Manufacturing
Telco
Utilities
Oil and Gas
Fraud
Access
Control
Authentication
Roles &
Responsibilities
Users
Auto Scaling
APIs
Time
Series
Logging
Multitenancy
Monitoring
Encryption
Deployment
Auditing Scheduler
Systems
Management
Profiling
Platform Management Services
Analytics
28

28. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Data
Engineer
Application
Developer
Data
Scientist
Business
Analyst
End
User
M2M & IoT
Batch
Processing
Stream
Processing
Non Relational
Database
Relational
Database
Data Exploration
Tools
Hadoop
Cloud Object
Storage
Enterprise
Application
Infrastructure
Data
Connectors
Security
Machine Learning Framework
and Services
Data
Integration
Platform
Management
Services
UI and Data
Visualization Tools
Application
Development Tools
NoSQL
Storage
API’s
C3 AI SUITE
29

29. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Batch
Processing
Stream
Processing
Azure IoT
Azure Database
for PostgreSQL
SQL Data
Warehouse
Azure API
Management
Azure
Monitor
HDInsight
Time Series
Security
Azure Cognitive
Services
Azure Active
Directory
Azure Blob
Store
UI and Data
Visualization Tools
Azure
Cosmos DB
Encryption
API’s
+
Data
Engineer
Application
Developer
Data
Scientist
Business
Analyst
End
User
M2M & IoT
C3 AI SUITE
30

30. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Batch
Processing
Amazon
Kinesis
AWS IoT
Amazon RDS
Amazon
Redshift
Amazon SQS
Cloud Object
Storage
Amazon EMR
Data
Connectors
Security
Machine Learning Framework
and Services
Data
Integration
Amazon S3
UI and Data
Visualization Tools
Amazon
DynamoDB
Encryption
API’s
+
Data
Engineer
Application
Developer
Data
Scientist
Business
Analyst
End
User
M2M & IoT
C3 AI SUITE
31

31. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Batch
Processing
Google Cloud
Video Intelligence
Google Cloud
IoT Core
Google Spanner
Google
BigQuery
Google Pub/Sub
Google Cloud
Vision
Google Cloud
Speech
Data
Connectors
Security
Machine Learning Framework
and Services
Google
Maps
Google Cloud
Translation
UI and Data
Visualization Tools
Google
Dataflow
Encryption
API’s
+
Data
Engineer
Application
Developer
Data
Scientist
Business
Analyst
End
User
M2M & IoT
C3 AI SUITE
32

32. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Scheduling
Multi-
Dimensional
IBM API
Connect
Profiling
Logging
IBM Db2
Time
Series
Service
IBM Watson
Machine Learning
IBM Cloudant
Distributed
In-Memory Service
Auto
Scaling
IBM Message
Hub
Watson
Knowledge
Catalog
IBM
Streams
Watson
IoT
Distributed
File System
Watson
AI Assistant
Watson
Natural Language
Understanding
Watson
Vision
IBM Speech
to Text
Watson
Natural Language
Classification
Integration
Services
Encryption
IBM Cloud
Monitoring
Watson
Personality
Insights
Authorization
Watson Tone
Analyzer
IBM Text
to Speech
Authentication
+
Data
Engineer
Application
Developer
Data
Scientist
Business
Analyst
End
User
M2M & IoT
C3 AI SUITE
33

33. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Batch
Processing
Stream
Processing
Non Relational
Database
Relational
Database
Data Exploration
Tools
Hadoop
Cloud Object
Storage
Enterprise
Application
Infrastructure
Data
Connectors
Security
Machine Learning Framework
and Services
Data
Integration
Platform
Management
Services
UI and Data
Visualization Tools
Application
Development Tools
API’s
NoSQL
Storage
+
Data
Engineer
Application
Developer
Data
Scientist
Business
Analyst
End
User
M2M & IoT
C3 AI SUITE
34

34. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Amazon
SQS
Amazon
S3
Amazon
Redshift
Amazon
Kinesis
Amazon
DynamoDB
Azure
Stack
Google
Maps
Google
Spanner
Google
BigQuery
vSphere Kubernetes GPUs Edge CUDAIBM Message
Hub
IBM
Streams
Watson
IoT
Watson
Vision
IBM Cloud
Monitoring
Azure Blob
Storage
Azure
Event Hub
Google
Cloud
Speech
Google
Cloud
Translation
Multi-Cloud DeploymentPaaSSaaS
C3.ai Energy
Management™
C3.ai Inventory
Optimization™
C3.ai Predictive
Maintenance™
Anti-Money
Laundering
Manufacturing
Quality Optimization
Customer
Extension
C3.ai
CRM AI™
C3.ai APPLICATIONS
Stream
Batch
Queue
Access Control
Continuous Analytic
Processing
Logging
Metadata Management
Map Reduce
Precision
Health
CUSTOMER APPLICATIONS
C3 AI SUITE
Azure
Event
Monitor
Azure
Database for
PostgreSQL
35

35. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Amazon
SQS
Amazon
S3
Amazon
Redshift
Amazon
Kinesis
Amazon
DynamoDB
Azure
Stack
Google
Maps
Google
Spanner
Google
BigQuery
vSphere Kubernetes GPUs Edge CUDAIBM Message
Hub
IBM
Streams
Watson
IoT
Watson
Vision
IBM Cloud
Monitoring
Azure Blob
Storage
Azure
Event Hub
Google
Cloud
Speech
Google
Cloud
Translation
Polyglot Cloud DeploymentPaaSSaaS
C3.ai Energy
Management™
C3.ai Inventory
Optimization™
C3.ai Predictive
Maintenance™
Anti-Money
Laundering
Manufacturing
Quality Optimization
Customer
Extension
C3.ai
CRM AI™
C3.ai APPLICATIONS
Stream
Batch
Queue
Access Control
Continuous Analytic
Processing
Logging
Metadata Management
Map Reduce
Precision
Health
CUSTOMER APPLICATIONS
C3 AI SUITE
Azure
Event
Monitor
Azure
Database for
PostgreSQL
36

36. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
Aren’t we talking
about docs?
37

37. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai Types
38

38. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai Packages
39

39. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai Application - Inheritance
40

40. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE41
C3.ai Application - Remix
How do I document this type when any customer can
change it…

41. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
C3.ai Docs
42

42. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE
The platform should render the docs!
43

43. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE44
• Deploy an application to read its docs?
• View docs only for the version I’ve deployed?
• Release notes AFTER upgrading?
• Pay for a platform to read the docs?
• “Technical” interface?
Oh darn…

44. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE45
• Provide convenient access to docs sourced from code
• Support evaluation of the product through documentation
• Appropriate UX for “developer” site for C3.ai
• Augment other developer experiences: training & community
What does a solution look like?

45. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE

47. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE48
C3.ai DTI’s mission is to attract
the world’s leading scientists to
join in a coordinated and
innovative effort to advance the
digital transformation of business,
government, and society.

48. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE

49. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE50
First Call for
Proposals:
Mitigation
of COVID-19
and Future
Pandemics
Advance AI techniques to mitigate pandemic.
Topics for Research Awards may include but are not limited to the following topics:
1. Applying machine learning/AI methods to mitigate the spread of the COVID-19 pandemic
2. Genome-specific COVID-19 medical protocols, including precision medicine of host
responses
3. Biomedical informatics methods for drug design and repurposing
4. Design and sharing of clinical trials for collecting and analyzing data on medications,
therapies, and interventions
5. Modeling, simulation, prediction of COVID-19 propagation and efficacy of interventions
6. Logistics and optimization analysis for design of public health strategies and interventions
7. Rigorous approaches to designing sampling and testing strategies
8. Data analytics for COVID-19 research harnessing private and sensitive data, including
the role of edge computing/IoT for gathering data
9. Improving societal resilience in response to the spread of COVID-19 Pandemic
10. Broader efforts in biomedicine, infectious disease modeling, response logistics and
optimization, public health efforts, tools, and methodologies around the containment of
rising infectious diseases, and response to pandemics so as to be better prepared for
future infectious diseases

50. © C3.ai 2020 | CONFIDENTIAL - DO NOT COPY, REPURPOSE OR DISTRIBUTE51
Bi-annual call for research proposals
Purpose to advance the science of digital transformation
Reviewed and awarded by university leads
26 research awards granted each year
• (2) $500,000 awards
• (16) $250,000 awards
• (8) $100,000 awards
Awards will be for 12 months in duration
Multidisciplinary and multi-institution projects will be favored
Recipients encouraged to conduct breakthrough research and to pursue and
establish larger research projects with federal and other funding sources
C3.ai DTI Research
Awards