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Leveraging Knowledge at PCI:
The Good, the Bad and the Ugly
Janine Schooley, MPH
Senior VP for Programs
April 2015
Tacit Knowledge
(unseen)
Explicit Knowledge
(seen)
30%
70%
2
By 2016, PCI will have implemented and
adopted organization-wide information
sharing and learning platforms to
provide bot...
Platforms
6
Why?
www.mixhackathon.org
Amplify Success
@Snapshots from the Field
PCI's Marketing & Communications efforts have benefited
immeasurably from the content we're able...
Source Expertise
Adoption
Value Pain
> (Easy)(Worthwhile)
Gamification
Mark O’Donnell, COO
Advocates
Successes
 MarComm content
 Sharing of project results
and tools
 Breaking down barriers
Taking the pulse via polling
 Chatterizing our
culture
 Increased awareness of
programs and
resources
 IT Gold Standards
 “Glom Strategy”
Successes...
On the Explicit Side…
 Delayed policies and IT
 Research – Architecture,
Search/Taxonomy, Governance
Bandwidth issues
...
 Don’t assume
 Change Management
 Leverage Existing
Natural Knowledge
Hubs
 Communications
Strategy
Lessons
 Increase Chatter value and
use
 Program quality alignment
Strategic IT improvements
 Intranet planning
InnovAtion pa...
What is PCI’s InnovAtion
Initiative?
There are 3 criteria that must be met before certification
(retro or forward; administrative or programmatic):
 It makes ...
We are connecting better
than ever and we are
paying attention to
innovation, but our
greatest challenges
remain learning ...
Tacit Knowledge
(unseen)
Explicit Knowledge
(seen)
30%
70%
23
Thankyou!
jschooley@pciglobal.org
Sharing Promising Practices Internally and Externally: Lessons Learned from PCI
Sharing Promising Practices Internally and Externally: Lessons Learned from PCI
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Sharing Promising Practices Internally and Externally: Lessons Learned from PCI

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In this session, Janine Schooley, PCI Senior Vice President, Programs, demonstrates how Project Concern International’s ‘Leveraging Knowledge’ and related strategic directions have utilized various approaches such as Chatter, InnovAtion, and regional workshops this past year to share promising practices and lessons learned both internally and externally for optimal efficiency, effectiveness, thought leadership, and performance.

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Sharing Promising Practices Internally and Externally: Lessons Learned from PCI

  1. 1. Leveraging Knowledge at PCI: The Good, the Bad and the Ugly Janine Schooley, MPH Senior VP for Programs April 2015
  2. 2. Tacit Knowledge (unseen) Explicit Knowledge (seen) 30% 70% 2
  3. 3. By 2016, PCI will have implemented and adopted organization-wide information sharing and learning platforms to provide both internal and external connections to our work and impact; PCI policies and manuals will be globally accessible; PCI will leverage knowledge from our projects and staff to increase PCI’s visibility. LK Goal Statement
  4. 4. Platforms
  5. 5. 6
  6. 6. Why? www.mixhackathon.org
  7. 7. Amplify Success
  8. 8. @Snapshots from the Field PCI's Marketing & Communications efforts have benefited immeasurably from the content we're able to source from Chatter. We are able to connect directly with our colleagues in the field, who readily share success stories, pictures, updates, etc. related to our programs around the world. We then adapt this content to share back with our supporters via our website, social media, email marketing campaigns and direct mail. It's difficult to imagine life without it at this point! “At least 85% of what we think in terms of marketing content comes from Chatter. For example, a picture of a goat may inspire a blog about improved family livelihoods. Chatter provides a pulse of what is being talked about within and beyond the organization. When I’m off Chatter for a couple days I feel like I have missed out.”
  9. 9. Source Expertise
  10. 10. Adoption Value Pain > (Easy)(Worthwhile)
  11. 11. Gamification Mark O’Donnell, COO
  12. 12. Advocates
  13. 13. Successes  MarComm content  Sharing of project results and tools  Breaking down barriers Taking the pulse via polling
  14. 14.  Chatterizing our culture  Increased awareness of programs and resources  IT Gold Standards  “Glom Strategy” Successes Cont’d
  15. 15. On the Explicit Side…  Delayed policies and IT  Research – Architecture, Search/Taxonomy, Governance Bandwidth issues  Need interim solution!
  16. 16.  Don’t assume  Change Management  Leverage Existing Natural Knowledge Hubs  Communications Strategy Lessons
  17. 17.  Increase Chatter value and use  Program quality alignment Strategic IT improvements  Intranet planning InnovAtion partnership Opportunities
  18. 18. What is PCI’s InnovAtion Initiative?
  19. 19. There are 3 criteria that must be met before certification (retro or forward; administrative or programmatic):  It makes the current practice(s) (convention) obsolete;  It substantially improves value (min. 50% improvement – of program impact, cost reduction, time savings, etc.);  It provides PCI with a unique (i.e. no one else has it) product, set of skills and/or experiences perceived to be highly valued by our beneficiaries and donors. It’s how we are embedding innovation and ensuring rigor in our innovation claims
  20. 20. We are connecting better than ever and we are paying attention to innovation, but our greatest challenges remain learning and avoiding reinventing wheels….but we’re working on it….
  21. 21. Tacit Knowledge (unseen) Explicit Knowledge (seen) 30% 70% 23
  22. 22. Thankyou! jschooley@pciglobal.org

In this session, Janine Schooley, PCI Senior Vice President, Programs, demonstrates how Project Concern International’s ‘Leveraging Knowledge’ and related strategic directions have utilized various approaches such as Chatter, InnovAtion, and regional workshops this past year to share promising practices and lessons learned both internally and externally for optimal efficiency, effectiveness, thought leadership, and performance.

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